I took my wedding dress to get cleaned and I was promised it would be done in about three weeks and they would call me when the dress was ready to pick up.
Two weeks after the pick up date I still hadn't received a call. I went to the store to see if they had the dress and had forgotten to call but, the dress wasn't there. It was a Friday and the Manager at the time, Mallory, was super surprised I hadn't received a call or anything about the dress. She thoroughly searched the store twice and didn't find the dress, then called the location where the wash the clothes and found out it hadn't been cleaned yet. She was super helpful and apologetic and even offered a discount. Mallory said the dress would be at the pick up location within two days.
Well another few weeks went by with no call. Until today, when I called the store myself to find out the dress was there and it was, but how would I have know if no one called me?
The employee there (not Mallory, someone else who's name I didn't catch) was rude. She didn't care that we had not received a call. She claimed the dress has been there the whole time and blamed Mallory for everything.
I knew she was lying, Mallory only works Fridays and Saturdays, this girl says she works Monday - Friday's. This girl even admitted to only working here for one month. I was denied our discount, with the excuse "we've never done that before" how would you if you have only been there a month? She pretended the call the manager who conveniently didn't answer.
All in all, I will never return to this company for any service, especially not something as valuable as a wedding dress. read more