We have a high quality down comforter. I left a bright blue highlighter uncapped when I fell asleep…read morewhile reading and it left a big blue stain. Sheldon Cleaners got it out PERFECTLY!

We have been taking a lot of clothes to get dry cleaned here for over a year. The last time we had…read morea vintage screen printed jacket that was accepted without looking at it and came back ruined. After many calls, trips back and text messaging, customer service offered us a refund of $20 (less than the original cost of cleaning which was $35). When original receipt with the $35 dollar charge was sent them, they sent back a receipt allegedly rung up at the same time and date as the one we supplied with the $20 charge and refund. How could you have done a refund at the same time and date and the original receipt?! Offering $20 for ruining a jacket with the excuse that they are not responsible for damages is insulting and ridiculous! Then who is responsible??? A screen-printing business we consulted to repair the jacket stated that Sheldon should have never tried to dry clean as the chemicals they use are damaging to the printing.

Excellent service and reasonably priced! Very nice people as well! I can definitely recommend…read morethem.

Nice & clean. Downloaded the app to pay, and they load it with $10 credit to use immediately!read more

This place ruins clothes. Don't recommend. My white jacket came back all yellowed, with the sleeve…read moreedges and collar still dirty. It's like they steam pressed it dirty/as-is, sealing in the stain with hard water (yellow) steam. It's the 3rd fiasco between my husband and my clothes so it's no fluke.

Ann & Monroe Cleaners is by far the best dry cleaning service in the Grand Rapids area. I have…read moretried multiple cleaners including Curtis cleaners and Sheldon. This company is a small, family run business which is extremely customer friendly and has unbeatable prices. Sheldon would charge my upwards of $10.50 to dry clean a pair of pants (and their prices would always change depending on the pants, leaving you surprised every time you came in to pay). Ann & Monroe charges $7.50 for a pair of pants and the quality is just as good or better than any other cleaner in GR. Check them out on google for more reviews, but you won't be disappointed with their price, quality, and friendly service.

I've been using this place for a year. They just destroyed a shirt --completed washed out all color…read morevia a dry cleaning--and they said it's a "natural process where the color separates from the fiber." Well, yes, if you use harsh dirty chemicals on the clothes during their dry cleaning process. They've offered no refund even on their terrible service. Don't go here. Counter staff is nice, product is not.

I am very disappointed with the customer service I have received at Sheldon Cleaners. My very…read moreexpensive queen size comforter was destroyed back in April when I had it cleaned with Sheldon's and I have given them every opportunity to remedy the situation. I have spoken to the owner, who has assured me it is a manufacturing defect, when I know it is not. I previously had it professionally cleaned several times at a different dry cleaners and it was always returned to me in top-notch shape, but Sheldon Cleaners obviously dried it on way too hot of a setting, and now the filling is completely shrunk. Unfortunately, given the utter lack of response, I have no choice but to take my business elsewhere. Beware, of Sheldon Cleaners, they will not take responsibility if they destroy your items.

Quick service & very friendly. This is the place tat keeps the cops uniforms looking sharp.read more

Fast and courteous dry cleaning. I have always been happy with my dry cleaning and have always…read moregotten great customer service from the couple who owns the shop.

I can't say enough good things about them. They pick up and drop off at your home. The owner Ric is…read moresuper friendly and helpful. I recently has a large hand-made coverlet that I had purchased in Egypt many years ago. No care instructions on that, for sure. Ric consulted with me and made suggestions. It came out beautifully.

Address was an empty store front with no additional information as to whether they'd moved and were…read moreat a new address ~ nothing. Very disappointing considering it was a difficult parking situation.

Though this place is called a "cleaner", it is actually a laundromat too! The inside is warm and…read moreclassy and there are plenty of machine sizes for you to get your loads done. For those that want someone to wash and fold (or not), they do have a drop off service and you can save about half if you ask them not to fold. Regarding the laundry machines, they appear to be well maintained and our clothes came out great. (No burning fabric due to hot dryers). The only criticism is that I am not a fan of the card system for using machines and I prefer using good old quarters This said, the washer/dryer prices were reasonable, so if in the area again, we will take another visit.

My experience with Sheldon Cleaners was extremely disappointing, both because they lost my clothing…read moreand because of how the situation was handled afterward. Sheldon Cleaners lost a custom-tailored pair of suit pants that were part of a two-piece suit. After the pants were confirmed lost, the Customer Service Manager asked me to provide my receipt for reimbursement. I sent the receipt, which showed the pants cost $121.34. Instead, I received a check for just $50. From there, the experience only got worse. I spent the next three weeks trying to get ahold of the manager to discuss the reimbursement. Because Sheldon Cleaners does not have a posted policy explaining how lost garments are handled, I hoped we could reach a reasonable resolution, especially considering the entire suit was now unusable without the matching pants. We also had to purchase replacement pants in time for a wedding, in addition to making multiple trips back to the store and spending weeks trying to resolve an issue that wasn't our fault. When I finally reached the manager, she said she would look into it and get back to me. She never did. The following week I left additional messages with her coworkers, and the week after that my calls went unanswered altogether. Eventually, I received an email from the manager stating that the $50 reimbursement was final, and my phone number was blocked, leaving me with no way to continue the conversation. Losing a customer's clothing is frustrating enough, but the complete lack of communication, accountability, and professionalism afterward made the experience worse. A business isn't judged solely by whether mistakes happen--it's judged by how those mistakes are handled. Unfortunately, Sheldon Cleaners failed on both counts. I recommend Suburban Dry Cleaning instead. They clean items in-house rather than sending them out, which reduces the chance of items being lost, and their staff is helpful and kind!

Katrina at Sheldon Cleaners is truly one of those rare people who makes your day better the moment…read moreyou meet her. She is funny, cheerful, genuine, and her follow-up/customer service is absolutely impeccable. It was Memorial Day, and my husband dropped off our dry cleaning because we assumed they were closed for the holiday and hadn't put our clothes out for pickup. The very kind pickup gentleman let us know the store was actually open until 3:00 with limited holiday hours. Later that day, I unfortunately had an accident on a silk blouse I planned to wear, so we made a second trip to the cleaners. The moment we went through the drive-through, Katrina immediately started teasing my husband about what he forgot, and we all shared some laughs. During our conversation, she also shared a story about how she and her husband helped someone who was going through a difficult time. It was such a genuine reminder that kindness still exists and that there are truly good-hearted people in the world. Excellent service, wonderful people, and an experience that felt personal in the best way. Sheldon Cleaners is lucky to have her.

Ruined my shirt then said it was "a natural process for color to pull away from the fibers during…read morecleaning" well, yes, when you use too harsh old chemicals to clean a garment. Completely ruined a beautiful shirt and offered no refund even on their terrible service. Don't go here or any Sheldon cleaners.