They have the best ice cream in Akron, hands down. A family favorite of ours since I was a young girl!

Very good ice cream . 5 star quality and 5 star consistency. The ratings on here on undeserved. The owner deserves more credit and more positive feedback! read more

Had a terrible experience with the customer service and was shocked to find out that the old man behind the bar is the owner of this shop. He represents the cute atmosphere and mediocre ice cream very poorly. Might be worth the price for the experience but he ruins anything nice about the shop. read more

Uncomfortable That's what I'm gonna say.. So many rules just to get a milkshake . I think the owner is burned out after all the years of working . read more

Awesome place! Bring the whole family in bring the whole neighborhood and have a great time

We all know the owner resembles the character off of the show Seinfeld. (aka, no soup for you) I put up w/ the nasty cantankerous person for a long time, because the food was that good. But enough is enough. The food isn't that good to be treated that badly every time. I was told that I had to wait outside. The eff? Enough is enough. Eff that dude. he is the worst. read more

Best ice cream I've ever had! Service was great. It's a little bit like dicks last resort. Some people don't get the owners sense of humor... but I promise he is a really great guy. I've been going there for years. read more

I like it! Old time vibe & flavors i can't find anywhere else!!! I am thrilled to find this place!

owner made everyone wait outside, place is more often than not closed, grumpy, ice cream is just ok, but the business is way past its prime, great location, but service is not . read more

This is one of the best local ice cream spots in town. Not only that, it holds a lot of historical value to Akron, OH. Come here for generously sized sundaes and THE BEST peanut butter pie ever. I ordered a dish of strawberry ice cream and got a serving that would be a large anywhere else! The serving sizes are so generous; I don't understand how this place makes $$! There's a wider variety of flavors and toppings to satisfy even the pickiest of eaters! I'm not sure why but the pizza here reminds me of my childhood. It just takes me back to when I didn't eat pizza that much and didn't know about all the different types available. It was hot, fresh and the tomato sauce was tart but balanced the softness of the crust well. This is an ideal place to take a date. There's some outdoor seating available, perfect for people watching!! Whatever you do, please order the peanut butter pie. It's decadent, fluffy, and so delicious. I imagined, if I was going through a breakup.. this would absolutely be a perfect thing to eat my feelings. Even better, it's made from scratch from a secret recipe. read more

See all

Replace the owner. He used to be a nice guy when he was selling pizza over by the university. The ice cream is still good, and that's the only thing that's keeping this business open. It wouldn't hurt for him to be friendly and speak nice to people. Grumpy. read more

Have been going to this unit since my high school days.Apprxiimately 60+ years ago.Good variety of ice cream as well as assortment of other desserts.Clean atmosphere and friendly help. read more

Incredibly smug, rude service. I went in for ice cream and the older gentleman behind the counter had nothing for me but ugliness.

Our quest to try new places continues! Mary Coyle's Homemade Ice Cream has been an Highland Square icon since 1937. I ordered the Original and Meshelle ordered the Peanut Butter & Jelly! The ice cream was fantastic, we will definitely be going back to try some of their other offerings. Boom!!!! read more

See all

Very cold atmosphere....almost like they are bothered, by your patronage. It's a reason why this repeated, in the comments section. read more

This place was the absolutely worst and most disrespectful place that I've ever been to in terms of customer service.. He was sooo rude and when I asked him his name he said "Michael Trecaso, I'm the owner"! I asked a few other customers on my way out if he was like that to them and a few folks said "he's always like that"! Why are we supporting people who don't care enough to show everyone equal opportunity respect! #worstever read more

RUDE. The experience we had at Mary Coyle was quite unpleasant. While traveling, we stopped by a place where the owner, I presume, inquired if we had read the menu displayed on the door. We were simply looking to order a cone. However, as soon as we entered, the man began to rant and raised his voice at us for not having made a decision prior to coming inside. I have never encountered such behavior from anyone, particularly an owner. Needless to say we turned around and left. read more

My wife, daughter and I had and excellent meal at Lock 15 Brewing where the waitress recommended we go here for a chocolate malt. As we entered the establishment we were greeted by a miserable, ignorant, and unhappy employee behind the ice cream bar. I now know that this person was the owner. I travel weekly to all parts of the country and eat out daily at many restaurants and cafes but after the 60 second unprofessional greeting we received from the owner we immediately left the establishment after his completely rude introduction. After reading several previous reviews and seeing a consistent pattern of behavior and service I only wonder how in the world does this establishment still keep its doors open when there are so many other more accommodating restaurants and owners that are desperately struggling to keep their doors open during these extremely difficult times. P.S. disregard the 1 star, you must select a star to post this review. A 0 star is certainly worthy of this one and only trip my family and I hope other families will be making here in the future. read more

Home made ice cream! I'm in! This review is just for the ice cream. Just finished my two scoop ice cream! I ordered coconut and vanilla almond- both were amazing but coconut was slightly better! The place was located in heart of highland square- close to Akron's downtown. The menu was slightly confusing but clerk lady explained me all. They also serve Italian food, but I haven't tried yet. I loved my ice cream and already thinking who I'm going to bring here at the next time. Small minus is that place is slightly outworn- I believe they need some interior update :) Nevertheless, come here and get some good and cold ice cream! I will be back lol read more

See all

I purchased a nine dollar pint of ice cream and it was in a Chinese to go container which I don't even think is a pint overall experience horrible read more

Going here is like going to Dick's Last Resort...you know someone is going to be rude. Hahaha. I like to talk back to the curmudgeon owner and I also like the coconut ice cream so it's a win-win. read more

The employee was extremely rude. He did not seem to have any interest in actually selling anything. We left and went to another ice cream shop. A great way to drive away business! read more

Will NEVER return. I have never been treated so poorly at a restaurant in my life. My wife and I went here for ice cream following her birthday dinner. We had dropped our 5 month old son and 3 year old daughter with her parents for one of our first nights away in quite some time. We were enjoying ice-cream, playing a game of cards on the patio as we frequently did before kids, and having some rare, precious, and light hearted one-on-one conversation for the first time in a few months. Out of nowhere, a man came out of the store and yelled at us. Stating that we must leave as "there is no playing cards within or outside the restaurant." We apologized but quickly asked if this was posted. He just pointed to his mouth and yelled "right here!" I implore you to support small businesses, but please support businesses that support the people and families of our Akron community. I encourage you to encourage others to avoid this hostile environment. read more

Mary Coyle - a neon sign in the window - Ice Cream & Frozen Yogurt Near Me - Akron, Ohio

Honestly, not worth the price as the customer service is so poor. If this place was pricey and had amazing customer service I would have no problem spending my money here. Management really needs to work on people skills, and just the way you speak to PAYING customers. I've seen multiple reviews all saying the same thing. I will take my business else where. read more

First time visiting this place last night and we will definitely be going back. The choices of ice cream and sundaes was huge. I had the peanut butter and jelly, my husband had the original banana split. The flavors were amazing. My husband and I always thought it was just ice cream, but found out Monday through Saturday they serve food. Hubby can't wait to try the spaghetti sauce because what the waitress explained is right up his alley. The older gentleman at the counter wasn't as rude as other posts have started, the girls working were the daughters and have grown up in the business. She was very friendly. read more

See all

Everytime I visit this establishment I am always very much delighted to have such a wonderful place like this nearby. I have eaten here many times and I feel it's a real blessing to have something so special as this place Located in the heart of Highland square. I love the shakes here! My favorite of all time is the raspberry coconut ! Most Everytime I come here I get one of those too. I wish they had dine in service but as in most restaurants , help is really hard to find. I feel that if you are ever in the neighborhood you definitely need to check out this place. Everyone deserves a delicious meal or sweet treat. Life is short not to enjoy a little party in the mouth from time to time. 5 Stars here for sure! read more

Worst customer experience I've maybe ever had. Rude and angry owner who was simply bothered by our business. I will not be returning.

We will never go back as long as it is under the same ownership. We were treated poorly many years ago. Michael Tricasso has a reputation for being rude. read more

Gross place. Horrible customer service. Rude employees. Extremely uninviting atmosphere.

A great little place with ice cream and chocolates. They have an Italian style menu for dining in and lots of classic toys and items on the walls. They have outdoor seating as well as indoor. read more

See all

Food is amazing! The quality is amazing! I have been enjoying the food here for 10 years now and have never had a complaint. The pizza is PERFECT EVERY TIME read more

I was so excited for this food because it's rare to find homemade gnocchi pasta anywhere, but it was a HUGE disappointment! I ordered their food from DoorDash and THIS is the entire dish they gave me. I paid $10 for a SIDE of pasta that was undercooked. The garlic bread was over cooked, soggy, and cold. The side of bread they give you with pasta dinners doesn't come with butter or anything to spread on. There weren't even utensils in the bag. My driver even said the staff was extremely rude when she double checked to make sure my order was right. Will not be coming back. read more

Mary Coyle - Ice Cream & Frozen Yogurt Near Me - Akron, Ohio

Ice cream is good. However- they lack people skills. No one in the parking lot BUT one staff member yelled at me because I apparently parked incorrectly in a place you are not supposed to park. However there are no signs indicating where to and where NOT to park. Plus the people inside except the one younger guy are pretty short with people. Idk. I may go back simply because the ice cream is good. Second visit- I found out it is the OWNER that is rude. He is just that way and there is no hope for him. Ice cream is still good. He is still a crabby jerk. Probably won't visit again. Two times is plenty. If you order here from door dash- the ice cream is $1.50 more. read more

Website suggests you order online through a delivery app, but they don't serve food on Sunday. That isn't posted anywhere. Don't make people work to figure out how your systems work. read more

Their food is delicious!!! They don't have the best service but they are somewhat helpful.I do highly recommend this place for kids,they are planning on shutting down soon so come soon! read more

The ice cream is decent, but not the best I've ever had. Friendly worker, nice outside seating. Slightly pricey, but a solid choice. I like this area of Market Street, and while I probably would choose other places before this one for ice cream, it's certainly not a bad choice. There is some construction going on around here, so parking isn't the easiest, but once that ends, I'm sure it will be a little better. read more

FLAVOR! That's the word that comes to mind when I think about my experience this weekend at Mary Coyle Ice Cream. A few friends of mine wanted to go here and get ice cream after having dinner in the valley so we stopped in for a quick dessert. It's totally a 50's style diner inside which is kind of fun! I think kids would really enjoy this place. There are a ton of ice cream flavors to choose from not to mention sundaes and such. They also serve hot food so I'll have to come back and try that too. I got the vanilla almond ice cream which was very good. I think it's best to judge an ice cream place on its vanilla. That tells you what kind of effort they put into their ice cream and Mary Coyle is the real deal! One of my friends got some kind of butter rum or butter pecan or something and asked if I wanted to try it so I did and was immediately jealous that I hadn't ordered it myself. I will be back!! read more

Mary Coyle - Vanilla almond - Ice Cream & Frozen Yogurt Near Me - Akron, Ohio

The icecream taste good but a little strange. I ordered spumoni. I googled the flavor and it should have three different layers. （is a molded gelato (a lower-fat Italian form of ice cream) made with layers of different colors and flavors, usually containing candied fruits and nuts)。 it is not gelato, only one color, very sweet, and does not have nuts. read more

Mary Coyle - inside - Ice Cream & Frozen Yogurt Near Me - Akron, Ohio

See all

The servers there are NEVER friendly. There is no ala carte menu, so if you don't want a GIANT ice cream sundae, you're gonna have to fight with the unfriendly servers and then pay full price for less ice cream. Also, why do those poor kids have to wear uniforms that should've been left in the 50s? They look like indentured servants, which might explain why everyone is so unfriendly...or maybe it's because they owner is a total jerk, he'd make me give unfriendly service too. This is a perfect example of why buy local when local is subpar? I can go to big chains where they have a flexible menu, friendly servers, reasonable prices, and management that cares about pleasing their customers. But hey, business is the same as it's ever been so apparently they're doing just fine without my business. I'll spend my money elsewhere. read more

Excellent food and service! Got the spaghetti and meatballs with a chocolate malt, a bit pricey but you get your money's worth! The servers are friendly and welcoming read more