Very poor customer service. Made an appointment for a tour at 11am. Reached there a few minutes…read morebefore 11am. Sign on the door said open along side a clock that read "will be back at 8:40a." Waited for 15 minutes. Then called the number. Left two messages for somebody named Rachel. It is 12pm now and still no return call. Avoid this place if you can.

Context: I lived here for 1 year from 2021 to 2022. I shared a 2 bed, 1 bath apartment on the…read moresecond floor. Pros: - Responsive management for any questions or issues - Parking was always available, never struggled to find open spots - Decent price for the area - High ceilings - Strict management (depends on you if this is positive or negative) Cons: - SO HOT in the summer (aka half the year). I do NOT recommend the second floor units because it literally gets so hot there it honestly was unbearable and the biggest reason I disliked it there - Management is strict about rules (this can be good or bad depending on how you look at it) - Somewhat of an older building overall - "Fitness center" is tiny and the AC never worked in there - Shared laundry facilities (though it was rare that they'd all be taken) Overall: if you don't mind the heat then this could be a good place for you. My roommate and I couldn't stand the heat and we realized we'd rather pay more for some added amenities (i.e. in unit washer and dryer, two bathrooms, etc.)

I lived at Springwood from 2013 to 2017, and then moved in again, living there from March 2018 to…read moreSeptember 2022. I wish I could write a better review but I'm so disappointed by what was previously a great place to rent. The buildings are quite dated and the updates that have been made are of the cheapest quality. The old carpeting in the buildings was replaced last year...we all thought what had been placed was the liner and the installation people would be returning to lay the actual carpet. No...the carpet is just that thin and it causes sound to reverberate through the halls. The vinyl flooring in some units is cheap quality and poorly installed, so that it's constantly lifting. They continue to permit cigarette smoking on patios and balconies, and public areas around the site, which means there's smoke coming in through the windows, patio/balcony doors, and vents, regardless of whether you smoke. The complex spent three years and a lot of money to update the property, with the pool and hot tub, bbq area, and clubhouse were all unavailable during this time. The big reveal after all the work reflected that the only thing changed for residents was a nicer bbq area. The pool and hot tub, and all the chaises, tables, and umbrellas are the same that have been there since my initial residency. The clubhouse, which is only open during the management's working hours (unless reserved for a private event), is gorgeous but the main change is a remodel of the office space. The management and facilities staff are the only people who use the "clubhouse," and in great part due to the hours it's accessible as well as the fact that whenever someone goes in there, it feels as if you're interrupting the office staff having their breaks, hanging out and snacking, etc. All the parking spots were redesignated this past year as "assigned" spots, in a clear attempt to increase income for the management company. Residents must pay an additional fee monthly to reserve a spot, covered or not, and there are virtually no unassigned spots for additional resident cars or guests. The office staff regularly "patrol" the parking area for parkers who aren't "registered" and when discovering someone, send an email blast to the entire community calling out the car's identifying details and threatening to have the vehicle towed within a certain number of minutes if it's not moved. During weekends, the Springwood staff tend to park in the spots reserved for "new residents." Management sends email frequently admonishing residents that they've "been told" they cannot have anything on their balconies/patios, hallways, lobbies, etc. as if the residents are young children. I don't like when people break rules meant to ensure people's enjoyment of their rented home either, but there's a way to do this respectfully and a way to make people feel bad. When there are problems with the laundry room machines, the office staff will not assist. The response is that they haven't been trained on how to use the equipment or its software and residents have to contact the vendor (which never seems to result in a response). A dryer has been non-functional for months but despite numerous requests, the management staff have done nothing to ensure that it's repaired or replaced. With only 4 washers and 4 dryers per building, having one out of order creates a difficult situation for residents trying to do their laundry. On the plus side, the maintenance staff are without exception friendly and responsive. The apartments are in a great location and the people living there are generally quite nice, but there are few amenities and the management staff sometimes make residents feel like interlopers.

I really loved living at SpringWood apartments and I'm so grateful for the experience. Ron and…read moreAustin were always super friendly and helpful - they made a big difference in our stay, especially when we had some issues with our move-out date. Ron was really understanding and worked with us to find a solution that worked for everyone. It's clear that he genuinely cares about the people who live here, and that makes all the difference. Overall, I'd definitely recommend SpringWood to anyone looking for a great place to live. -- from Kehan and Yuwei

We have been living here for 10 yrs..love the place …read more. Jovice is awesome Landscaping is great Great location

I've really enjoyed living at Greendale Apartments. The community is peaceful and quiet, making it…read morea great place to relax after a busy day. The landscaping is beautiful, with lots of greenery that gives the whole area a calm, Japanese garden-like atmosphere. Walking around the property feels refreshing and serene. Overall, it's a very comfortable place to live, and I would definitely recommend it to anyone looking for a clean, quiet, and pleasant community.

Excellent! Ashley is very responsive and professional as well as being friendly and helpful. LEGACY…read morehas been a great experience. A+

I am having a great experience with Legacy Property Management of Silicon Valley. The responses are…read morealways prompt, and issues are addressed on time.

I have another overdue review for one of the Dave Clark team staff members. (I used Dave Clark Team…read moreto buy and sell a total of 3 properties in the past two years.) Hannah was an amazing agent who helped me purchase a three bedroom condo during January of this year She was extremely efficient working with the seller's agent. She negotiated a $10K reduction in the selling price for me on top of the price which had been reduced. After escrow closed, Hannah helped me locate a few good contractors and vendors for some of the renovation needs I wanted in my new property. Hannah responds well whenever I ask her for help and on the day I moved into new apartment, she even sent me a congratulatory phone call. Thank you Hannha, you are wonderful!

Elena Clark gave us excellent advice. She listened to us and understood us and communicated very…read morewell throughout the process. We're glad we chose to trust her with the sale of our house and we highly recommend her.

We've lived here with our dog for about a year now, and this place is excellent for dog owners…read more Randall, the onsite manager is very good about making sure the dogs are well cared for and our apartment service needs and fixes were quickly addressed every time.

False advertising amenities, and then saying "oops, sorry! we will update our website and nothing…read moreelse!" Who knows what else they're lying about, do not rent here. They clearly do not care about the tenant, and will tell you any and every lie to get you to sign the lease. What's worse is that they have no leasing office on site, and the tour is self-guided, so you cannot confirm the amenities as you tour.