The reason for visiting AT Pain Solutions was because I was having difficulty breathing. Neither…read moremedicine or surgery was an option. I had tried acupuncture years earlier for a pain problem and it made such a difference at that time. With little other options I tried acupuncture. I am so pleased I did. I believe it has contributed to a great improvement. I am so thankful that I can return to doing what I enjoy.

I highly recommend West 4th Physio, specifically Dean he is a superior physio!…read moreThank you for your help Dean!!

I've known Matt, the owner, through Glotman Simpson Cycling Club. I have always found him friendly…read moreand helpful. I have also been a patient of his in past. This time I needed a bike fit for my new bike. In past he had recommended Jennifer and after some research and my wife's endorsement I made an appointment. I have pretty high standards and given my physical condition, in particular AS, even higher. I have to say Jennifer exceeded my expectations! She is very detailed, thorough, efficient and caring. We finished the bike fit with some exercises, most which were never suggested in my many years of seeing physios and RMTs. My early 7am bike fit appointment on a chilly winter morning was worth it without a doubt! I highly recommend Jennifer! Everyone from Matt to Mary Ann at reception.

What bothered me most was the complete lack of empathy. Good practitioners make you feel cared for…read more This place made me feel like a walking ATM. There's a huge difference between running a business and exploiting people who are in pain, and unfortunately this acupuncturist crossed that line repeatedly. Save your money and find someone who values patient care more than maximizing profit.

I recently got diagnosed with a severe case of Bells Palsy and my doctor said that it would take a…read moreyear to get 80-85% of my face back. I contacted Dr. Na right away and we started 2 treatments a week. In 2 months, I got 85% of my face back and one month later, I would say I'm almost at 100%. He even gave me some skin rejuvenation treatment at the same time so I came out of it looking even better. Throughout the journey, he was always so reassuring and a gentleman. The whole staff is very nice and such a pleasure to deal with. He is my acupuncturist for life!

I visited this clinic on May 6, 2025, for cupping therapy--my third time receiving this treatment…read morehere. After the session, the practitioner mentioned I had "a few blisters" and applied some ointment. Since the cupping was done on my back, I couldn't see the area myself and trusted their assessment. However, once I got home and checked, I was shocked to find that nearly every cupping mark was filled with blisters--far more than "a few." Sleeping that night was very uncomfortable, and the affected areas grew painful over time. What concerns me most is the way this was handled. Before leaving, I was asked to sign a waiver. In hindsight, it felt like the practitioner was aware of the extent of the reaction and had me sign paperwork before I realized what had happened. I understand that blistering can occasionally occur with cupping, but the lack of transparency and aftercare, along with how the situation was managed, left me very disappointed. I hope this helps others make an informed decision.

I came here for pain in my knee and ended up taking a 30 min nap. It was very relaxing and seemed…read morevery authentic. The accupuncture provided relief for a few days but my knee started to hurt again afterward. I would come here again.

This was perfect - one of those obvious moments in life where I'd hurt myself training and thought…read more"hey! I've officially got pain in every quadrant of my body, maybe it's time to do something about that". Skye REALLY knows his stuff - he fixed what I went in for (sciatica - ya, I'm old) and found a handful of other issues to fix. I won't wait long to head in again for a tune up. Like many things, the key to maintaining comfort and maximum range of motion is maintenance and consistency.

Really horrible experience. Their website offers services that none of their practitioners knew and…read morewhen I went to my appointment they laughed at me and said they didn't offer that service. Then they left me and discussed for around 30 mins. I had to cancel my appointment and any future appointments with this clinic. This demonstrates extreme negligence on their part and lack of professionalism. It was a really bad experience. I would not recommend anyone to go to a clinic where they offer services they don't know how to do or even know it's on the list.

Tonume offers a unique type of acupuncture, which originated in Japan, from a licensed TCM. I…read moreexperienced my first treatment and it was very gentle - my practitioner Kaz explained it thoroughly beforehand, did some diagnostic work, performed some deft, almost imperceptible palpations on my abdomen, then inserted a few small needles into my ankles and on my forehead. There was no pain whatsoever. It's been a couple of days and it seems I'm sleeping better. My nervous system has slowed down. I scheduled another treatment and I expect it may take a few more before the results are obvious and tangible. I'll update again if/when that happens.

I walk by this place every day, and finally decided to give it a go when my body was hating me one…read moreday. I've since seen several different RMTs here, and have been pleased with the results each time. I usually go for basic maintenance; my hips have a tendency to become misaligned, and I've been properly re-adjusted every time. Last year I strained my achilles tendon, and the RMTs at Tonume definitely helped to speed up my recovery. They were also life-savers after I had surgery on my wrist this past summer. I had to do everything with my non-dominant hand/arm, and those poor muscles were not used to all the stress. I don't know what I would have done without regular massages on my arm and back then! I've also gone just to get some quiet relaxation time in. Some of the RMTs are a bit chatty, but I find if I mention I would like to relax when I'm booking an appointment, they are a bit quieter once the massage has started. It used to be fairly easy to just walk in or call and get an appointment with very short notice. In the past few months I've found it's gotten a lot more difficult to book, so be sure to book in advance (especially towards the end of the year when everyone is trying to use up their benefits). They do have an online booking system, which is usually handy, but it did fail on me once, which made for a particularly disappointing afternoon when I showed up only to find I didn't actually have an appointment. Be sure to double check!

Came here for a massage. This place is close to my work so I thought I would try it. It was my…read morefirst massage ever and it went ok. The masseuse was very friendly and she worked on me for a full hour. After the massage I didn't feel my neck pain anymore. My neck pain did come back later in the evening. The massage was $120 for 60 minutes. They serve ginger tea which was very tasty and refreshing. I'll probably be back for more treatments.

I didn't write this review 9 months ago (choosing instead to write to the management to share my…read moreconcerns privately), but 9 months later with no response at all from the team at Qi, I'm still upset by my experience and I don't want another plus sized woman to repeat it. So here goes. I am a plus sized woman. Just a fact. Happily, it's pretty rare that I feel that my size impacts the way I'm treated. In fact, the only time in recent memory that I've felt my size impacted how I was treated by someone was with the massage I received at Qi. Now, this is not a statement against everyone that works there. In fact, I had a great massage many years ago (I even asked the team if they could help me track her down, to no response), but I couldn't tell you who it was with. This time however, I selected to have an appointment with Jorg. He specializes in joint, posture & movement issues, and with chronic problems I have stemming from a past broken leg and multiple related surgeries, he seemed like the perfect match. Only, that hope was one way, as I got the distinct impression from the moment he walked in the room that I wasn't his "ideal" client. What followed was a 50 minute massage (in a 60 minute timeslot), zero check-ins about pressure or anything at all, and about the only words he said to me felt like a complete slap in the face. At the end of our time, he told me bluntly that he specializes in *sports* massage, and that the next time I come in? I should book with someone else. Message received loud and clear, Jorg. I'm truly sorry that in your world, only the fit and slender qualify for your help.

On Dec.16, my partner received a cancellation email and voice message just ONE hour before the…read moreappointment saying the massage therapist was sick. The receptionist proposed a rescheduled date, but it didn't work for my partner. Rather than try to find a solution that would work, she opted to forego any attempt at customer service and simply said "there is nothing we can do." When my partner again tried to find a reasonable solution, the receptionist lacked the training or ability to deal with situation in a mature way, and chose to hang up mid-call. To call such action unprofessional would be an understatement. The reason to cancel the appoint is totally understandable, but a qualified receptionist with even the most basic customer service skills would attempt to come up with a feasible alternative to suit the customer, especially since there would have been an $80+GST cancelling fee if my partner would have been the one who had cancelled. Any professional organization that has high standards for their customers should also have high standards for themselves, but sadly, those standards seemed nonexistent. So one star for the unprofessional customer service, and hopefully the staff will receive the basic training required to engage with customers in a professional manner in the future. I have a coming appointment on 18th, hopefully they won't cancel it before the last minute. I will leave another comment after that. ---------------------------------------------------- Dec.17 update Yesterday I confirmed my booking politely through the phone, and this morning I also received the confirmation email. However, I received the cancellation email later afternoon, 24 hours before the appointment. I was expecting they may prove themselves by providing great service this time. But in fact, they just proved how unprofessional they are instead AGAIN.

I started going at this massage therapy and had Shem 2x already and he is very good, I would say…read moreone of the the best massage therapist I had. He addresses the issues I raised and made sure he spend a lot of time on the issue. I recommended it to my spouse and he had a good experience as well. I can highly recommend Shem! I also had a massage with Woo and he is also good. I will also recommend Woo. I booked Joanne for my acupuncture and again she is the best acupuncture I had. She started understanding my health condition with a lot of good question and check my pulse and everything. Then she started my treatment with deep pressure points that was the best part of my treatment and then use the needles. I never had an acupuncture that takes time to really understand your body and never rush the treatment like Joanne. I felt really good instantly after and have booked her again and again. I highly recommend Joanne for your acupuncture needs!