Went on a Sunday morning when our dryer decided not to work. I was surprised to see how large it…read morewas inside. It was crowded but we had no problem finding 3 dryers together. Only downside is there is not a lot of room to sit. I also couldn't figure out how to get a refund on my remaining $$ so I guess I'll go back to wash comforters at some point.

Location is clean and has helpful employees. Today was my first time there while my home washing…read moremachine is out of commission and they showed me how to load the payment card and how the machines work.

Maybe one of the worst customer service experiences I've had in a long time…read more I'm moving across the country but staying with my parents for a weeks in Greenwood, and needed to get a vintage puffer vest dry cleaned. A seemingly easy job, I brought it to Milto, as they've been around a long time and should know what to do. It came back to me ruined. It looked someone dragged a knife over it several times. When I came back to the store, there was no manager there, so they told me they would call me. I get two separate calls from presumably a manager named Mona (she never said who she was) to tell me they would first have to "send it to the back" to be inspected and on the second call, told me they would reimburse me for the service but would keep the vest for insurance purposes. This wasn't even about the money, it was about principle. At no point in this process (of three additional touchpoints on top of the original service) did anyone apologize or acknowledge any wrongdoing. Just wanting my garment back, I told her that they were not keeping the vest, that I didn't want the money, and that I would be writing a review. She quickly changed her tune and kept trying to talk over me, so I hung up. She called me right back, asked when I would like to pick it up, and said they would give me a $20 appearance fee, then hung up the phone on me (LOL). When I got there, a sweet young woman returned the vest to me and let me know they were refunding me the $24 for the service. I grew up in Greenwood and know how miserable and bitter some people are here. Apparently they sit behind the desk at Milto now. ABYSMAL customer service at Milto. Go anywhere else.

Compared to many other cleaners, this place is more on the expensive side. With that cost, the…read moreexpectation is that they execute client requests. When a customer asks for their dry cleaning to be folded and suitcase ready, it cannot be anymore direct than that. I walked in and that was not the case. I asked them to fix it and "no one is here to do that, sorry". I believe training needs done in the front of the house.

I have frequented this dry cleaner, several times in the past several years. It used to be such a…read moregood place,very friendly people Quality was spot on. I have given it a few tries in the past year and have been disappointed with the quality and service. I picked up several items and was charged more than expected and questioned why they charged me for a dress and not a shirt. The gentleman that assisted me said you'll have to call Tonya back. I said, but this is a shirt and he said I don't have any control over that? I did not have time to dispute it. I then took a queen down comforter, and I was told it would take a week to get it back,which I understand. I was text within two hours of leaving saying it was ready. I said what happened to the week out. She said oh I had time to do it today. I questioned if it was professionally done and she said OK. I will send it downtown and have it done??? I also had a five dollar coupon taken off at drop off. Tonya said when I went to pick up the item that the five dollar coupon was not honored. Both Tonya and April were very rude and as a matter of fact and not customer service friendly, I will take my dry cleaning elsewhere.

Stopped in on Tuesday, Aug 27 at 6:48 pm. Sign says the store is open until 7pm, but it was locked…read moreup, lights were off, and nobody came when I knocked (loudly) on the door. Management might want to address leaving early with the employee(s) who were supposed to be working until 7pm on August 27th. If you have a land line in the store, I have a suggestion. Require whoever is supposed to work until 7pm to call you at 7pm from the store land line. That way, you know they did not leave early...

This is a full service dry cleaners conveniently located downtown across from the City County…read morebuilding. It is colocated in a parking garage and has metered street parking out front. I had a shirt and pair of pants dry cleaned there. They did a great job. The staff there was accommodating and courteous. My dry cleaning was done earlier than they promised and pick up was quick and easy. I put my clothes in on a Tuesday and it was ready by Thursday. You can get rush service if you need it sooner, but I think that it costs a bit extra. They offer drive by pickup where you pull in the garage and they will bring your dry cleaning to your car. This is a decent dry cleaning option, mostly for those people that work or will be down town. They are friendly and do a great job.

I went a few times and my dress was never altered correctly. I tripped over it at 2 different…read moreweddings and had brought my heels for the tailoring. He did not speak a lot of English and didn't really understand what I was saying. I have also used the dry cleaning and had lost and found my clothes as well.

I am very happy to have discovered Morellis cleaners. The cleaners I used to go to got sold to a…read morechain I didn't like and I am very glad to have found a cleaners I like even better. In addition to doing a great job with cleaning the location is very convenient and parking is never a problem. Pricing seems reasonable.

I rarely make reviews, but I had the worst experience ever with my wedding dress. They had not…read morecleaned it well, ripped my wedding dress, and lost my garment bag. First time I had dropped it off, it was barely cleaned at the bottom. I had them redo it, and it was cleaned better the second time and I was satisfied. It was returned with a slight rip at the top where the dress had folds, mind you I had only worn it for a few hours on my wedding day and I'm almost certain it was not brought in that way. Also I had dropped it off with a garment bag and it was lost during cleaning and not returned when pickup came the first time or second time and I was told they would look for it after the manager had called after I had requested a redo. I had gotten my dress out of state so the bag was branded with a bridal shop from my hometown, sounds silly, but it had minor sentimental value. There's no way I would've dropped off my white wedding dress without some sort of protection while bringing it in, plus I had a decorative hanger that was returned to me. There's no way I would've dropped off just my dress and hanger, but not the garment bag. Really upsetting in more than just one way.

I needed to get my laundry done before heading home to the airport. The woman working there was so…read morehelpful. She helped me get a card and helped me understand how everything worked. I was so lucky that I arirved on a Thursday and got a free dry. It is such a wonderful feeling to know that all of your clothes are clean and folded..10/10 recommend this place. The woman working there was so helpful..

Clean facility. Lots of open machines. I experienced a problem with a washer, and the issue was…read moreimmediately resolved. Will come back.

Okay so they charge a little more but The Quality Stands out!…read moreMy garments aren't cheap and my shirts are from Germaine Street in London. So I'm vested. Always perfectly cleaned and pressed to your needs. Many lactations around town with pick up and delivery available. See you at Milto Cleaners and SYOY!

Great service. Pleasant staff fast service Good cleaners…read more Good location near other stores that you need

Great work always. Wonderful customer service. Good prices. So convenient the locationread more

I took three pairs of pants to this store to be cleaned and hemmed. When I dropped them off, I was…read moretold that the alterations were sent out, so I expected the work to be done professionally. Unfortunately, that was not the case. This is the worst hemming job I have ever seen. One pair of my orange pants was hemmed using bright pink thread, which is clearly visible along the hem. The stitching wasn't even secured properly--it started coming loose while I was standing in the store speaking with the staff. When I brought the issue to their attention, I was told I would have to wait to speak with the manager, John, because he wasn't in the store that day. After paying $57 to have three pairs of pants hemmed, I now have to pay to have all three pairs redone correctly. I am extremely disappointed with the quality of the alterations and the lack of an immediate resolution. Based on my experience I would not use them for alterations.