The service people are great! The problem is the office staff. We have a standing request to be…read morenotified a few days in advance before they come to do the quarterly treatment, because we have the interior done at the same time. Ever since they were bought out, that request has not been honored. It would be a shame to cancel them because of the office staff.

Michael always does a great job! So professional. Keep sending Michael out and you will have a…read moreHappy Customer!

Levi came out and found a bunch of holes where mice are getting into my basement. He plugged the…read moreholes with steel wool & caulked the hole. He explained it and showed me the holes. Very nice guy and I'd hire him again!

Matt was AWE.SOME. His customer service and communication were very professional. He clearly loves…read morewhat he does, he's so knowledgeable, and I learned so much from the experience. It took a little effort but, in the end, four baby racoons and their mama safely exited my attic and are off in search of a new address. Very humane. Pricing was very reasonable. This is a terrific company with absolutely great staff. Highly, highly recommend.

Had Norman's out to spray for spiders and mosquitos. What I really appreciated was a phone call to…read morelet me know they were headed my way. Also, they went around the entire house and knocked down cobwebs. They weren't afraid to get their ladders out for those hard to reach places! Also had them spray for mosquitos. We've definitely noticed a decrease since that was done. It makes setting on the deck much more enjoyable. The customer service is excellent. If you see something before their scheduled time they will come back and take care of it. They answer the phone and return calls!! I know that sounds so very simple, but there are many companies that don't seem to! I forgot to mention that you can request a quote from them on yelp and YES they respond in a timely manner which is such a BONUS! Some companies have it listed that they do, but once again you never hear from them!!

Thorough, reliable, friendly, and responsive. This team takes time with us, tells us what they're…read moregoing to do and then goes about doing their work professionally and efficiently. Can't say enough good things about Norman's Termite & Pest Control. Highly recommend!

I can't rate the actual service because I never got past the initial phone call. The person…read moreanswering the phone made it clear that Odem's is not high on friendliness or service. I asked for a ball park figure for termite treatment and was told $500-$1700+ but she really couldn't say because she didn't know the size of my house - she didn't ask either. I asked if they had weekend or evening hours and was told, "no, [they] have responsibilities like coaching and [they] don't have to work those hours." I asked what was the latest an appt would be scheduled and she hemmed and hawed. Finally she said maybe 4pm, but it would depend...and never 5pm. She also added that they don't work on commission like other places; that's why those places were desperate for evening and weekend jobs. She stressed again that they have other commitments and are not on commission. Then she said I may want to try one of the other places. For the entire call she behaved as though I was bothering her and ruining her day. Believe me, I will call somebody else and I will spread the word!

If you need pest control, indoor or out - this is the place to go! The owner is seriously one of…read morethe most honest, hard working and genuine person I've ever met. He's truly concerned about your issue and will do everything to rid you of whatever needs "gettin' gone". He also is no scam man - honest and reasonable prices! The best in KC - and a local business!!!!

Have not had any issues with pest since we started using them. Always responsive and will come out…read moreas often as we need.

Alex was very knowledgeable and personable. He gave us great peace of mind and was considerate of…read moreus having a toddler with the poisons used. Highly recommend his service.

well folks, this is the 1st installment of two. These folks were courteous, prompt, polite and…read moreprofessional. They answered texts and phone call quickly. answered all concerns. provided a good quote for services and had availability in their scheduling on short notice. what more can you ask for in a pest service. I spoke with Lisa and their manager and was reassured with our concerns. I hope to follow up,with the results of the treatment and services after completion. mind you, I reached out to 2 or 3 other local competitor. the experience, cost(s) and overall interactions were "NOT" as described as above.

Planet Pest did a great job getting rid of spiders and pests. I've had them come out twice and I've…read morebeen happy both times. Thanks

My lawn has made steady improvement since hiring Pro Turf. They have made the necessary…read morerecommendations to get it where I wanted it. Anytime I've had any trouble, I just call and they're eager to come out and take a look at the problem and get it fixed. I also like that they are a local company and not a national chain.

On 7/7 a Pro Turf truck failed to yield and nearly caused a collision with my son's vehicle before…read morecutting off the front of mine while we were completing a turn. The driver displayed a complete absence of situational awareness and basic safety practices, making no effort to look for oncoming traffic and offering no acknowledgment or apology after the incident. This behavior represents a significant safety concern. The driver's actions demonstrated reckless disregard for standard right‑of‑way procedures and created an avoidable hazard for multiple vehicles. Based on this incident, I believe the driver requires immediate review and additional safety training to ensure compliance with traffic laws and to prevent future incidents. Following the event, I attempted to report the matter by phone and remained on hold for 25 minutes without receiving assistance. This delay further hindered my ability to properly document and escalate a serious safety issue.