Genius concept CVS! What a great experience! This is the…read morehighest level of "Walk In Clinic" or "Urgent Care" facility that I have ever seen. Greeted with compassion by Natalia at reception, thorough intake and vitals taken by the very kind Hafsa, and a legit full doctors appointment with Dr. Gutmanovich (Dr. G.) this past Saturday. Had a horrible cough and really did not want to go anywhere, especially to the always long wait at the local ER, so gave this new office, WITHIN the CVS in Swampscott a shot. At 3:30 I found them online and put my name in for an appointment at 3:45. Could not believe it. Got right in, and, I needed scripts. Dr G. ordered the scripts as we talked. I walked out of the office, walked over to the Pharmacy, and scripts were waiting for me!!! No traveling to a pharmacy elsewhere, or being sent to another office...this was fantastic. And the staff here, I found out, are THE staff here. So my chances of seeing Natalia, Hansa, and Dr. G. for my next ailment, knock on wood, are pretty great. They have a full facility here. They do x-rays, stitches, pretty much anything that doesn't call for extreme care. Highly recommend!!!

Service and just about everything is bad about this CVS since it changed. Pharmacy is overwhelmed…read moreand staff are rude. I used this Pharmacy for 40 years. Worst it's ever been!

This is the worse urgent care I have ever been too. I went there for rib pain and they did nothing…read morefor me. I thought it was a pulled a muscle but was concerned it could be a broken rib. The doctor spent less then 5 minutes with me, told me it was a blood clot in my lung and that I need lab work. But their lab wasn't open on the weekend and to go to the hospital. What type of urgent care does not have a lab? How do they run any tests? So I went to the hospital and it was a pulled muscle. The hospital did not understand why I was sent there. Then when I filed a complaint they told me I would hear back in 30 days... guess who never heard back from them after multiple calls.

The nurse that gave me an IV ,damaged a nerve. Now I have very little use of my arm. The treatment…read moreI was given didnt work. But the doctor was nice. Someone in the small cramped waiting room very obviously had Covid. That really didnt seem safe. I hope I didnt catch it. I will never go back to this place.

I rarely leave reviews, but my recent experience was unacceptable. The front desk staff member I…read moreencountered was shockingly unprofessional. Their appearance alone set the wrong tone--tattoos on full display, scrubs so tight they were inappropriate, and a generally unkempt look. Even more concerning was their attitude: curt, dismissive, and flat-out mean. When you walk into a healthcare setting, you expect professionalism, courtesy, and at the very least, a welcoming demeanor. Instead, I felt judged, rushed, and unwelcome. First impressions matter, and if this is who they have representing the practice at the front desk, it reflects very poorly on the entire operation.

The office and staff are very warm and welcoming! The nurses and doctors are extraordinary. They…read moreare patient, kind, very thorough and sincere! I would drive an hour to go there. They epitomize bedside manner and quality of care!

Good to know you can come here on Sunday morning at 9 AM and get seen by a doctor within minutes…read more I recommend this place if you have to see someone quickly. There is plenty of free parking in their parking lot, there is a receptionist on the first floor to give directions where to go or help with any other needs. Beth Israel's's Urgent Care is located on the second floor, there is an elevator a wheelchair if needed. The office suite is clearly marked urgent care, very important. If you are stressed or in a situation you don't want to have to second guess where to go. My doctor examined me thoroughly and had a medical assistant. My exam was quick. This is urgent care and being quick is a good thing. . I did not have to go to an emergency room for which could take hours maybe even days to be seen, especially at a non Beth Israel emergency room. Even then, taking up the space and time in an emergency room makes it difficult for those people that are really in crisis with a high need medical issue. If I needed an emergency room, BI Urgent Care would have sent me or made sure I got there safely. So this was the perfect option for me rather than waiting for an appointment after a minor car accident. Or emergency room. I'm very pleased with Beth Israel, as medical provider in all areas of care including surgeries. Hands down, the best option. Discharge/service note was giving to me at record speed and my medication was called in in the same manner. I've been coming for my primary care to this location for several years. Professional staff at the front desk make my visits run smooth. the doctor examined me, I felt confident in his ability to assess me. Today was pleasant and efficient I was in and out of there quickly. And that's what I want when you have been in an accident or some other life incident.

I called my primary and was advised to go to the closest Urgent Care…read more I was seen very quickly. The support staff, nurse, doctor, and XRay tech were all great. Within a short time I had a diagnosis and meds were called in to my pharmacy. I'm on the mend now and could not be more grateful. Super-easy access on and off Route 1 via Route 16 eastbound. Ample parking. A lab and XRay facility right there. A pharmacy right next door. Very comforting to have this facility nearby.

went in for a persistent cough and mucous over several weeks. the folks at the front desk were…read moreefficient & friendly. I was a middle of the day walk-in so a couple of people were ahead of me. they brought me and checked vitals and such then the NP came in. she was friendly, knowledgeable, & patient. asked questions and listened to concerns. overall I was extremely satisfied!

What an awesome experience was so nice and helpful James and Cabral exceptional job I'll definitely…read morebe going back here.

Definitely glad that I went here last night. From start to finish the ENTIRE Staff was polite,…read moreprofessional, knowledgeable and courteous. Dr Alice Simcoe-Matthews went above and beyond my expectations. She answered all my questions and concerns. Thank you. The only hiccup here is parking which is very limited in the front with tiny spots. Granted there are spots in the back and on the other side of the building, but only front door entrance.

Don't give your bank card , They lie and say it's just to have on file , they took with out…read morenotification 250 the max the day is in the online paperwork you sign , I checked she said I got email and letter , I did not saying they were going to take this from my account be warned they take the max no matter what the bill is. And when ur sick and desperate who really pays attention to all the mumble jumble online stuff they should be telling you at the counter about the money crap. For this reason.

I trusted Dr. Lobo to repair my broken heel after she assured me I would regain about 90% of my…read morefoot function and return to a normal life. The reality was devastating. After surgery, my foot was left crooked and I developed a large open wound that was never explained to me. She put a cast over it without telling me anything. When I returned to have the cast changed and finally saw the wound, I almost fainted. No one had warned me about it, and at one point it was close to becoming necrotic. I had to stay in bed for two months because of severe swelling and fluid. Instead of receiving support, I was treated as if I was being dramatic while I was clearly in extreme pain and dealing with serious complications. I later learned that a screw had been placed directly through the middle of my joint, and I ultimately needed another surgery to try to correct the damage. To this day I am still suffering the consequences. I have difficulty walking and constant pain that now affects my legs and back. This surgery took away the active life I once had. Based on my experience, I do not recommend Dr. Lobo at all.

Good if you are in ICU, MICU OR SICU. When you get stepped down the carr is not up to the standard…read moreas it should be.

There was a receptionist who was completely rude and acted as if I was inconveniencing her by…read moreasking simple questions. When I asked her name she refused to tell me but instead proceeded to curse at me under breath in Spanish. (I'm a fluent speaker so I understood every word) The worst customer service experience I've ever had in a business, which is unfortunate due to every other staff member being polite and pleasant.

This branch was extremely clean, efficient, and friendly! WAYYYY better than the…read morelocation/experience in Malden! Great job everyone! Thank you for taking care of me!

I've been to this location in the past and they have offered competent and compassionate care…read more Today, however, I was in need of care for an eye infection on a Sunday during a holiday weekend. I arrived at 9:00 am, happy to see the clear signage on the doors that it's open 7 Days a week 8am - 8pm, as I yanked on the door handle. It didn't budge. So I called the clinic's number where a chipper message announced that they open at 9:00 am on the weekends. I thought maybe they were a bit late in opening so I decided to try and reserve my place on-line. That didn't work either, that service was not available at this location. Finally, I looked at the website carefully and saw that this location was closed on Sundays and Mondays until the end of the month. Ug! Yes, I should have read the website more carefully. But when you're sick and grumpy it's hard to read confusing websites. The phone message could have warned me, the website could have been clearer. Why couldn't someone put a couple of signs on the windows?

How the heck are people supposed to get tested and help reduce the spread of Covid when this place…read morecan't get their sh$t together? I called and spoke with someone who told me that I couldn't make an appointment but could come as a walk in... I asked if there was a long wait and she replied that "there are only 2-3 people in front of you." So I came in as a walk-in just as the two young kids did in front of me... They walked up to the counter, filled out the registration paperwork and were called in while I was still waiting to be called. I expected it to be fast as there was no one waiting outside and those two young guys were the only 2 ahead of me at that point. When I got to the counter, instead of filling out the paperwork as the kids before me had just done, I was told to scan the code and go back to my car to complete the registration. I did so, and then waited... and waited... and waited... well over an hour at this point. When I called and spoke with someone inside they told me that they had stopped taking walk ins for Covid tests and weren't sure when they would begin doing the tests again... I was told to just keep waiting but that there is a possibility that I would get carrried over to tomorrow... Wait, what?? I had been waiting for over an hour already, and they think it's normal or ok to tell someone that they need to wait 4 hours to be told to come back tomorrow? This is efficient testing? This is BS, is what it is... When I called and spoke to someone in the call center and tried to get some idea of the wait time, I was told that there were now 25 people ahead of me.... Ummm..... what?? I explained that I was just inside to see if there were others waiting and was told that there wouldn't be anyone in the lobby waiting... That's funny as the two young guys were inside waiting, the walk-in lady in her gray scrubs was waiting, along with an elderly couple who had just walked in. But I guess my eyes might be lying to me due to Covid, but as I wasn't able to get tested after waiting and waiting, I'll never get to know... Being a caregiver to someone with ALS, this test is extremely important for me to take yet they make it impossible to live your life, work, see your family and try and get a Covid test to keep those around you safe. If this is how Boston is going to manage testing I can understand why there is such a huge spike in cases here... people just can't be bothered to go through what I did and not get a test... What a waste of time. Update - it's now been over 2 hours and I have yet to receive a call regarding an update or if I'll be able to get my test. I came home about 45 min ago and have been waiting for the call so I could head back... But now since it's dinner time and I didn't get to see my family because I work during the day, I can't see how this joke of an establishment is going to get me in for the test I registered for today. If anything, I would calm this place nothing but a Super Spreader business since they have you come in, scan the symbol so you can register and then make you wait for literally hours... How many people like me had to finally leave? How many of those people are walking around with Covid and don't know it? How many of those people have left their Covid germs there for others to just come and get without getting tested? The BBB and the Cambridge Health Department should seriously look into this mistake of a health center.