Sadly, I have to write a negative review of the Swampscott establishment. In the waiting room…read moretoday, first, I was forced to overhear two desk staff people gossiping about a patient. Next, without boring you with details, I needed truly time sensitive assistance after hours on a Friday. Unfortunately, when I went to pick up my prescriptions, I saw that my physician made an accidental error and sent it to the wrong pharmacy. This was an issue because I am leaving town tomorrow for an extended trip. So, since it was after hours, I called their on-call provider to ask them to resend the prescription. The person helping me was well-meaning but not very educated, and took for--ev--er just to take my info and then send my message for the provider to call me back. I was told that the on call provider would call me back 'within 30 mins. Nothing. 45 mins later, I call again and ask them to mark it 'urgent'. The pharmacy is closing. I truly need my medication before I leave town. Nothing. Another full hour later, I call again, and I'm told my message would be sent to the supervisor who would get back to me immediately. Another full hour later, after it was too late for my time sensitive issue - I got a voicemail. But it was too late. The pharmacy was closed. I now don't have my meds. This is not what I expect from medical care. But I guess maybe I should, sadly. In the extremely rare times that I need after hours help, I would be nice to feel like someone is there. Not these guys.

Not sure what happened to this practice. When I began coming here approximately 10 years ago it…read morewas wonderful. Now...rushed visits, nurses that are not pleasant, rude front desk staff, ridiculous times to wait for an appointment, everything pushed off to specialist that have 6 month waits. Not acceptable when you have issues that are affecting your day to day life. And if you're sick, you are told to go to urgent care. Not quality care!

Clean and efficient service, beautiful building, great patient service. I wrnt in for an xray and…read moregot it done quick and easy. Great quality care.

My Doctor made an appointment in June for an MRI in September. i was called a week out to go over…read moreany medical issues and to reconfirm the appt. tow days before they called me again to go over covid protocol. When i arrived, i was told to wait in the lobby. then the receptionist came out and told me my insurance company will not take care of the procedure. hard to believe someone could not have let me know prior to driving 30 minute for the appt. Then i asked her if I pay out of pocket how much would it cost. She said she had no idea. i just had to leave in disgust.

Made an appointment online last week for today. Got a confirmation text that was all set…read more Got to office at the scheduled time and it is closed. Sign on the door closed no one in the office. Called number 978-909-4482 and says "the number out of service" this number is for the Middleton and the Wilmington office.

Scheduled an appointment for 1:15 pm yesterday. Showed up on time to door closed/locked with a sign…read moresaying "return at 2:30 pm". I was frustrated because my appointment was confirmed, and I wasn't contacted of any issues- but I decided to wait in the parking lot since I was already out and wanted to get this completed. Scheduled a 2nd appointment for 2:30 pm. Time came and went. 3pm and still nobody showed up to open the door to provide service. The phone was also off the hook. Don't waste your time like I did.

I had a smooth trouble free experience at their clean organized facility in a convenient location…read more A quick short form to fill out on a mid morning no wait weekday experience for me for my drop in on my out of state visit. Friendly skilled staff provided a quick diagnosis of my ailment. Thanks for caring AFC medical professionals!

went in for a persistent cough and mucous over several weeks. the folks at the front desk were…read moreefficient & friendly. I was a middle of the day walk-in so a couple of people were ahead of me. they brought me and checked vitals and such then the NP came in. she was friendly, knowledgeable, & patient. asked questions and listened to concerns. overall I was extremely satisfied!

This is a review for the gynecology office. I was seen in-person at Lahey Peabody by Corinne Prigo,…read moreNP and Dr. Michelle Gruttadauria. Both Dr. Gruttadauria and NP Corinne were extremely kind, empathetic, skilled, informed, and went above and beyond expectations. I would absolutely recommend them to any of my friends for gynecology care. Corinne was also willing to see me same day after my previously scheduled appointment was cancelled by another clinician, which was so amazing.

I trusted Dr. Lobo to repair my broken heel after she assured me I would regain about 90% of my…read morefoot function and return to a normal life. The reality was devastating. After surgery, my foot was left crooked and I developed a large open wound that was never explained to me. She put a cast over it without telling me anything. When I returned to have the cast changed and finally saw the wound, I almost fainted. No one had warned me about it, and at one point it was close to becoming necrotic. I had to stay in bed for two months because of severe swelling and fluid. Instead of receiving support, I was treated as if I was being dramatic while I was clearly in extreme pain and dealing with serious complications. I later learned that a screw had been placed directly through the middle of my joint, and I ultimately needed another surgery to try to correct the damage. To this day I am still suffering the consequences. I have difficulty walking and constant pain that now affects my legs and back. This surgery took away the active life I once had. Based on my experience, I do not recommend Dr. Lobo at all.

If you are struggling with suicidal ideation or mental health concerns- DO NOT GO HERE. I am a…read morehuman trafficking survivor with severe CPTSD. I was treated like a dog, and lesser than the staff- especially by the security guard Lucas (Fabio). They did not even allow me to call my federal agent I spent 5 days being lied to and neglected without sunlight. Mentioned security guard was anything but trauma informed and should not be working in that unit let alone that hospital. I came in for safety and left more suicidal that I came in with. People started calling missing persons reports on me until the Deputy of Beverly PD & Beth Israel's PD came to make sure I was still alive as they wouldn't let me call my agents. How I was treated was inhumane and I left with a boxer fracture. Even the representative from Beth Israel told me "if you ever need to go to the hospital go to Salem". *mic drop*

I took my mother here twenty minutes after she'd experienced two seizures. We sat for seven and a…read morehalf hours with no treatment, surrounded by varying levels of pissed off patients. There were no ED rooms or even hall beds, so my mom got her vitals taken, an IV put in to draw blood, and then sent back to the waiting room for the duration. Same deal with all the other patients. The big TV was on the Discovery Channel equivalent of COPS the entire time so the room was stuck with a 50 inch TV with a bunch of aggressive cops and prison guards yelling at people and chasing down and tackling people on body cam footage - not exactly soothing or good for a room of people who essentially couldn't leave. The ED tech did her absolute best to manage expectations, but we never saw a doctor. We saw a PA 2am who basically agreed that the instructions we got from the on-call neurologist six hours earlier were .... fine. If we wanted to wait and get a CT scan, it would be easily another 4 hours. So we gave up and went home, untreated. Their Press Gainey score in the email request for review the hospital sent was conveniently worded so that there was no way to say "wanted to be seen by a doctor and never saw one."

Since my Primary Dr. joined Lahey I have been getting Bills when my Dr asks me if I have any…read moreconcerns . I answer the question , my Dr says he can refer me to a specialist . I say I don't need it . I get a Bill because someone behind the scenes is reviewing my Dr's notes . And milking me for extra $$$ . It's actually quite disgusting , especially seeing what my insurance company pays them for my 8 minute yearly check-up. I find Lahey to be a huge contributor to the healthcare crisis this Country is facing . Greed ... Greed .. Greed

So far they are ok... My Dr (Emily Chin) just transferred here so I had no choice, if I wanted to…read morefollow her I guess I have to take it... So my first opinion was the center it was in was GINORMOUS, but kinda cool that there is soo much going on... Easy to find, great street level location... I unfortunately have had to go 4 times in the last 3 weeks as me & my son (hes 3) have been sick recently... Staff seems nice, I had been a patient of the last office so long I think I just knew the girls there better (I mean cmon they are my FB friends) I just loved all those girls & who knows, maybe in time Ill love all the girls here... The offices are clean, they have stickers for my little guy & a decent play train table in the office... Anything that keeps him distracted works for me... Ill let you know in a year how things are then!

As I started moving into my 40's I realized I needed to take my health a lot more seriously than I…read morehave been when I was younger. I signed up with Gold Direct Care after I heard about what Dr Gold was doing. I was drawn towards the idea of having a doctor who will spend as much time addressing my concerns as necessary. I have been pretty disappointed with 10 minute consultations with previous doctors who don't have time to listen and never really get down to the root of the problem. I got the feeling that they have to make a very quick decision and hope for the best. Try this, take that, come see me again in 6 months. I realized that I have to take my health seriously. Good health is one of the most precious things we have. I made a clear and conscious decision that I do not want to be part of the herd anymore. I wanted a doctor who I have access to. I wanted a doctor who truly cares and who knows me, and I wanted a doctor who had the time to do his job properly with my best interests at heart. I have been with Dr Gold since he started his Direct Primary Care practice, and I am completely satisfied. My first consultation was over an hour. I send him emails which he responds to right away. I have his cell number and I have 24 hour access if I should need it. (Not that I think I will, but it is a comforting thought.) I had a chronic health issue for quite some time, and nobody has been able to get it under control. With Dr Gold's care he had it taken care of within the first month. We spoke often and tried different prescriptions. He consulted with other specialists and before long had the whole situation under control and everything back to normal. I did not get kicked around from one specialist to another, from one test to the next. In the end it was his direct pragmatic approach that solved a complicated situation without having to send me in for a complete "refit". It is also a pleasure to work with him. He has a great sense of humor and a nice personality. It feels like you are talking to an old friend, which takes the anxiety out of visiting the doctor. If anyone is on the fence on whether this is a good fit for them, take it from me, you will definitely not be disappointed. If you take your health seriously, this is a smart investment. Investing in your health is investing in yourself and your future. Dr Gold practices modern medicine with a traditional approach. Everybody wins! I can't recommend it highly enough.

I would have given a five star review until Dr. Mancini terminated me (a 69 year old woman with…read moreunderlying conditions) as a patient during the pandemic without even the courtesy of a phone call. I was a long time patient of Dr. Mancini. It is a concierge practice and I paid for the care of a doctor. When she went on maternity leave I wished all the best for her. I was not happy to find that she hired a nurse practitioner to cover for her rather than a doctor. I had excruciating pain on my left side near my rib. I did get an in person appointment and she said I had a bruised rib. She said I could get an x-ray. She called to say the x-ray showed an enlarged spleen. I was concerned and saw the nurse practitioner who sent me to the emergency room "in case my spleen exploded or something." Luckily I went to the emergency room where I was diagnosed with Costochondritis - a muscle problem that causes extreme pain. This should have been obvious since I have chronic muscle pain. My chiropractor in NYC, bless him, knew exactly what it was and how I got it and has made the pain lessen considerable. I went back because the nurse practitioner wanted more blood tests. She called to tell me that something was high. I asked if I could call to discuss the blood tests. She said no. I decided to get a complete exam in NYC (I live in NYC and in MA). Turns out is normal for the spleen to enlarge slightly when the body is under stress as it is sending out more white cells. My bone density is good and all my pain is muscular. My heart is good. I have lost 40 lbs and gotten my sugar down from 11 to 7.5. Still have to get it to 6 - but you would think these would be things a medical practitioner would know and want to share with me. When I asked when Dr. Mancini was returning I was told August 17th. I got this e-mail from her. "Jan, It has been brought to my attention that you have been unsatisfied with the care you have received since my going on maternity leave and were upset by my taking maternity leave in general. I was also made aware that you were verbally abusive, using profanity, towards our office manager. For these reasons I feel it best you find an alternative primary care physician. I am sorry it has come to this, but I feel the doctor-patient relationship has been irreparably damaged. The date of termination is August 1, 2020. - Dr. Mancini No phone call. No response to my e-mail replies. I was unsatisfied with the care I was given because I was misdiagnosed and not given appropriate information. I never was upset by Dr. Mancini taking maternity leave - I wished her all the best. All women need maternity leave. I did use profanity. Walking - in excruciating pain - to the office - I was made to stand outside in the pouring rain when they knew I was there for over 10 minutes. When I came in I said, "No patient deserves to be treated like s**t. I am a human being." I have a Masters in Counseling degree and if a patient of mine who had always been friendly and responsible reacted that way I would view it clinically as a sign of extreme stress (which it was) and would have checked in to see if they were okay. I have been in other medical places during COVID-19 and strict protocols never involve patients being locked out in the rain. I would have lived with all of this because of COVID-19 but the fact that a doctor would terminate a 69 year old patient with medical problems during a pandemic without even the courtesy of a phone call is inexcusable. When I found Elitra Health in NYC I actually cried during my exam because it felt so good to finally have an intelligent, competent team of people caring for my health. Dr. Mancini also prescribed inappropriate medication but that is another story.

Went to the Urgent Care because I had abdominal pain. The Nurse Practitioner basically said there…read morewas nothing wrong. Kept pressuring my doctor to find out what was wrong. Turns out I had a UTI & diverticulitis The Lynnfield St MGHB urgent care was a waste of my time and money and jeopardized my health and safety.

Can't even comment on the care because we didn't receive any. Girl behind the desk literally saw…read moreus parking our car @7:35, got up from her desk and brought out a sign saying they weren't taking anymore patients. They close @8:30. We walked in the double doors as she came running to the door to tell us they weren't taking anymore patients. Just the optics alone of an employee dashing to the front door to turn someone away, 1 hour before they close is insane. And I swear she almost cracked a smile when she saw the look on our face.