I returned a couple of firearms to S&W for warranty/recall work (Response 9MM and a 686-no-dash)…read more I sent all the requested information, 4 copies + emailed them the details. They returned one firearm before the other, and shipped it to the wrong address. FedEx aren't any help or support in getting the package re-routed or held for my pickup, and S&W aren't able to reached for support. I've emailed directly, sent contact through their website, and have been calling almost non-stop for the past hour (I just get re-looped through their automated answering bot; can't get to a human being) Hopefully my firearm(s) will show up somewhere I can recover them, or else I'll have to resort to reporting them as lost/stolen property to LE & S&W are then wholly responsible for whatever happens to or with them. Doubt I'll see any sort of compensation by S&W for 2 days of lost labor, and all the frustration and headache they've now caused me. Not to mention, the value of the firearm(s). I'll never buy another S&W product.

I bought two s&w shields and expected to get the rebate for each one. S&w sent them to the wrong…read moreaddress and since they were picked up by someone I am out of luck. I contacted customer service numerous times and got the run around until finally after 4 months I was told tough luck. Dont buy anything expecting the rebate and dont count on customer service

Visited for the first time today after finally receiving my non-resident LTC. All personnel were…read morefriendly, professional and extremely helpful. The range was clean (as was the entire facility) and air quality was good. I've been in some indoor ranges with inadequate ventilation systems. This was not the case at Hot Brass. I'll be getting a membership.

Zach and his staff were very hospitable for me & my co workers. I had to recently certify on my…read morecarry privileges for work & the facility was large enough to accommodate us. They have two (2) separate ranges to use for customers and a full size retail store including swag shirts & supplies. No worries if you don't have ear or eye protection since you can rent these. A lot larger than most indoor ranges I have practiced on.

Great retail store and retrofitted gun ranges with the latest technology. You can shoot your…read morehandguns, long guns and shotguns. Bow and arrow lanes as well. I don't think any organization has come close to replicating it. Head and shoulders above Smith and Wesson's before it closed. Central location over the memorial bridge in Westside. Right behind the White Hut. Tons of secure parking. Keith B

Mike was very helpful finding my first Hand gun for me. The Smith and Wesson .380 EZ was just what…read moreI needed. I'm a senior citizen and needed home protection and peace of mind. Thank you

MPS solutions taught me effective self defense measures for the real world in a friendly and…read moreeducational environment. I feel much more prepared for going back to college in recognizing and handling situations that I would have formerly found myself lost in. I'll be looking into continue my training at some point in the future!

From the owner: Firearms and Medical Training Courses…read more Turn to MPS Solutions of Springfield, Massachusetts, for award-winning safety training. Named Educator of the Year (2008) by the Hampden County Emergency Medical Services Committee, we offer training and courses on firearms safety, firearm instructional shooting, life saving medical courses, and medical treatment and evacuation of the injured from tactical/austere environments. We teach Medical Professionals, Law enforcement, Military, Military Contractors, Security professionals, and civilians.

Casual food, very inexpensive drinks at the bar. The littlenecks with spinach and garlic were among…read morethe best clams I've ever eaten, and I've eaten quite a few. The shots at the firing range outside are a bit disconcerting at first, but all in all a great place to cool down and get some food.

The World Famous Radar that you've all heard about is the chef. Awesome fresh fish Scallops shrimp…read moreand steaks! Inexpensive casual dining at a local bar ! Can't beat it !

Simply the best gun range in Connecticut. Got certified here as a Pistol Instructor, every member…read morei've run across have had great attitudes. The usefulness of the action pits to practice from the draw is worth the rather high annual price alone. If it's too cold or just really bad outside, go right into the building next to the pits and use the indoor range. If you need ammo, you can get it there. Want to get an amazing transfer fee discount? This is the place to do it. I'll be getting everything sent through them from now on. Visit at least once a month and your dues will more than be worth it just by the value of training alone. I can't speak at all on the trap and skeet stuff but i've never seen a place so well kept and watching the folks who do it, i think if you're into it, you'll find yourself in great company.

I can say a lot, but who wants to read all of it? Simply…read moresaid- This place is the BEST!!!!!

It's a nice range but it's very very pricey. The workers are great and helpful with anything you…read moreneed to make your visit pleasant.

For a Sunday morning range day, I stopped by Manchester Firing Line Range. I arrived just before…read moretheir 10AM opening. A few patrons were already lined up outside. By the time my exited my vehicle and grabbed my equipment, staff had opened the doors and starting letting everyone in. The patrons in front of me grabbed 4-5 lanes, so I was easily able to secure a lane; I was loading and making ready to fire by 10:15. They kept my ID for the duration of my range session and charged me the listed rate of $25 for a non-member, one lane-hour fee. Facility seemed well kept and modern. Ventilation worked well; I didn't notice any gunpowder residue clouds wafting around. It also seemed decently sound insulated. The guy a few lanes down shooting his binary trigger AR didn't bother me much.

I took a Massachusetts LTC course with David Williams and it was excellent. This was not a rushed…read moreor check-the-box class. David provided a clear, thorough explanation of Massachusetts firearm laws, licensing, storage, and transportation, with helpful comparisons to neighboring states. What stood out most was the focus on judgment, responsibility, and the real consequences of poor decisions, not just what is legal. The discussions on self-defense law, duty to retreat, Castle Doctrine, and collateral liability were especially valuable. David also addressed mental health and suicide prevention with honesty and care, which set this course apart. If you want a professional, serious, and well-run MA LTC course that emphasizes safety and accountability, I highly recommend David Williams.

Took the class hosted by David. Not only was the class very imformative, he made it very…read moreinteresting, hands on and with some laughter. The class included some shooting time at the range as well. He was very helpful. I was a first time shooter and I felt very comfortable handling the gun after instructions from David. Would 100% recommend this class.

Great instructors, very informative, had lots of patience with first timers. Felt very comfortable…read moreand safe, left feeling confident.

From the owner: Certified NRA instructors providing you with the basics of pistol shooting course in a safe and…read moreknowledgeable environment.

I do NOT recommend this driving school. My son has been in the program since February, and we are…read morenow in April and still stuck because I cannot complete the required 2-hour parent class. They only offer the class once a month, and when they send the Zoom link, they don't even let you into the session. This is completely unprofessional and has delayed my son's ability to move forward. If you value your time and want a smooth process, go somewhere else.

Danielle was my instructor, and she was the best instructor I could ask for. She made sure you were…read morerelaxed and ready for the road test while giving good constructive criticism when needed. She's also just a really nice person, and it feels more like you're driving with a good friend. Unforgettable experience!