Completely unprofessional and extremely disappointing experience with Message Envy. Their staff was completely unwilling to work with me when an emergency came up and I needed to cancel my appointment. I understand cancellation policies, but there should be some level of understanding and flexibility when a genuine emergency happens. Instead of trying to work with me or find a reasonable solution, I was met with an unwillingness to help. Customer service should include compassion and understanding, especially in unexpected situations. Unfortunately, based on my experience, I would not recommend Message Envy. read more

Chance gave me a great deep tissue massage, I really like his style. Clean facility and very kind front desk girl!

With the holidays, trips, and birthdays in full swing, my back started to feel very tight and achy. Instead of waiting two days for an appointment where I usually go, I booked the first thing that I could find for the next day. Huge mistake! Upon going into my room, Chance asked me if there were any specific concerns. I told him that I wanted to do the traditional Swedish massage with aroma therapy, thinking the relaxation would help my back. As i proceeded to mention the muscle tightness, he didn't let me finish and told me to undress to my comfort and left. I should have left then. As he massages my back area, I realize there has to be knots there, and my back feels better when massaged in a certain area. I ask him if he could feel any, and he says oh yes. I asked him if that was bad, and he said it's subjective. Well thanks Mr. Professional. That helps me understand a lot. As he finishes my legs, he tells me to turn over. I ask if we could just focus on my back because it was my main area of concern. He rudely says we will after I turn over. I turn over, and he proceeds to massage my leg. Before he starts on my second leg, I ask again if we could focus on my back and neck area. He said we will finish up there and proceeds to massage both of my arms. When he finally makes it to my neck, with little time left, I ask if I can turn back over because it was hurting. He says if I turn over it will hurt worse and he proceeds even though I'm in obvious pain. At this point, saying anything is pointless as I've been rudely dismissed from the start of this session. When this nightmare and total waste of money is over, I get dressed. As I exit the room and began to walk down the hallway, he laughs. I chose to ignore it as I don't waste my energy with that type of behavior. I wish I had of waited the two days to go where I usually go. One thing is for sure, I will never return to this place or any Massage Envy ever again. My time, money, and referrals will go where I'm treated like a decent, paying customer. read more

This was hands down the worst massage I have ever had. Chance was recommended by the receptionist when I called so I booked with him. I've never had a male massage therapist so wasn't sure what to expect. I had spoken with the front desk before my appt. and the guy I spoke with was so kind and made a particular comment. I also thought he said he'd be doing my massage....When Chance came in the room I asked if he was the person I spoke with on the phone and he said rather abruptly WE (as if he's a special breed) don't man the phones.' He left while I undressed and then returned. Never a word was spoken which is my preference but he was ROUGH. Thinking maybe my muscles needed this, I tried to tolerate it for a bit but said 'ouch' out loud probably 3 times....no response. Then I'm shaking crying and when I could finally take it no more, I said 'Okay...that's all I can take.' He quickly responded 'Fine. If you want to end the session here I'll meet you up front.' He wasn't up front but the kind young man I apparently spoke with was. He asked me how I felt. I told him I felt as if I'd been beaten up and because this was a prepaid gift card, I left immediately. STAY AWAY FROM THIS PLACE OR AT THE VERY LEAST, THIS THERAPIST. read more

The staff was friendly, the massage therapist was thorough and the building was clean.

I always have a great massage, I usually see Cindy or Tiana, both are really good therapists. Tiana has this thing she does with moist heat I really enjoy when my muscles are tight. Cindy does a great job stretching me out before she gets started. I wish they all would use warm massage oils, cold lubricants on a warm body has a chilling effect. I still recommend. read more

What a rip off my membership has been since 2020. I had my appointment cancelled today with less than an hours notice, with no weekends available for a month or more. I have 27 hours built up. I try and transfer my hours to other people, which of course cost a $10 fee and can only be done once every 30 days. I have been on freeze plus, which cost $20/month for third time! If you don't have the staff to accommodate existing memebers, stop taking new members and waive the freeze plus fee. Or refund me for my accumulated hours, or let me transfer them to other people for no fee. I do not recommend signing up for a membership. They will rip you off when you can't use your hours. I even tried to book out for the weekend of 4/1 in SC, and they are already completely booked. I travel for work, and try to use my hours when I'm out of town but it's every location that has this same problem. read more

Total rip off! DON'T use! If I could give a negative zero I would. They are horrible customer service and they don't honor their promises, and didn't honor a promo card that they gave along with a gift card and an another service that was promised. This business will not thrive ripping people off and poor customer service. read more

I have been a member of Massage Envy for 20 years. My membership started in Florida and then when I moved to Alabama I was thrilled to find a massage Envy in Mountain Brook. The staff has always been wonderful and especially so at the new location in Lane Park. Trina was my therapist for many years and sadly she has moved on. Yesterday I had an amazing massage by Meg. I arrived with a severe headache. I contemplated not even going but boy am I glad that I did. Meg was very knowledgeable regarding beaches and the related muscles and trigger points. She made several recommendations for at home care between appointments. She definitely has a healing touch and loves her profession. I booked myself weekly massages with her and highly recommend her to anyone with similar issues. Btw, I suffer from a very old whiplash injury that was not treated properly and causes me to have recurring issues. Bravo to Massage Envy management who obviously attracts very talented therapists. read more

WOW. Whitney is amazing. She has a very soothing presence and relaxing touch. I feel like a million bucks!

I cancelled my membership on November 1st to start seeing one of the therapists at at their own office. I did this via email on the cancellation form and then had to call them almost three weeks later because they were still charging my card. They apologized for not seeing my cancellation form and then called me a couple of days later to confirm that the account had indeed been cancelled. Now, here we are approaching mid February, and I see that they still continued to charge my account in December, January, and February. This is annoying. read more

I have never seen the business model that a 60 minute massage for $130 is actually only 50 minutes because 10 minutes are for dressing. My 60 minute massage actually only lasted 45 minutes even though I was on time (early actually) and the consultation was maybe 2-3 minutes. Nothing against the massage therapist, she was fine and seemed to enjoy her job. I have decided I don't want to spend my money here and won't be back. read more

Have repeatedly reached out to establishment to try to get billing and customer issues resolved. Would not recommending patronizing this rude and hostile business. So disappointing that a place that is supposed to be relaxing has simply caused more stress. Exact opposite of how a massage therapy location should make a customer feel. I have repeatedly tried to cancel membership to no avail. I will be reaching out to Better Business Bureau today and potentially small claims court. Disappointing that a customer has to go to such measures. read more

Sort of like the Holiday Inn of massage and I mean that in a good way. I have been to Massage Envy's in several states and they are all similar in their way of delivering the product. You know what you will get in other words. Clean, relaxing, respectful and no funny business. For a woman I would imagine there is safety in that there are always other people there outside the room if needed. The trick is to find the therapist that works for you. I imagine all Massage Envy's attract the neophyte therapist and some are better than others! Don't give up just because you happen to draw a short straw and get someone not great. Keep trying other people. read more

Love love this place!! Having a massage is a special treat for me due to my crazy schedule. Needless to say I'm particular about who I use. My go to person at Massage Envy is Gary. He is awesome. He pays attention to your needs and allows you to relax. I run a lot so my muscles are usually tight. After an hour I feel like a brand new gal. read more

Massage Envy - Massage Near Me - Birmingham, Alabama

I was a previous member of massage envy! I knew what to expect. I knew to come early enough to sign paperwork.. they have upgraded! (Technology with the iPad vs paper) remember thats so none of your time is cut into. My fiancée has never had a professional massage. So I decided it as part of her gift. She was surprised! We Had Great experience at this location! The couple massage was perfect. I would come back! read more

Massage Envy - Massage Near Me - Birmingham, Alabama

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Received an hour massage here. Everything was pretty basic nothing really out of the box or different about the massage. If someone is looking for somewhere that's pretty typical for a monthly massage, then, this would be your place. If going for a more relaxing, therapeutic environment, I would try somewhere else. read more

My birthday spa day. Second stop of the day. My first professional massage and Kese set us up a couples massage. Stephen was magical. He explained everything to me. Asked me detailed questions so he'd have a better understanding of how to do my massage. I felt totally comfortable with a male masseuse. He made parts of me feel great that I didn't know matter lol. My hands for example have never been rubbed like that or my calves but it felt amazing. A little longer I woulda been out cold sleep. I can't wait to go back again to see Stephen. read more

I became a member late last year and always have difficulty scheduling appointments. I have tried calling several times to make appointments, which they never seem to have availability. They have also been very rude on the phone and do not have great customer service. I have scheduled appointments online but it appears you must schedule months in advanced because they are always booked up. The past couple of times I have been able to get an appointment, they have canceled because the therapist has either left or ran out of product. Today, my facial was cancelled two hours before because they ran out of product. And no additional times or days were offered to make up for my cancellation. Highly disappointed in this location and recommend the Grandview location for better customer service. read more

I purchased a 6-month membership here in April 2022 and have only been able to get one massage. Each month Massage envy cancels my appointment because they allege a particular therapist left. However, my credit card is debited every month for the membership amount. They do not have appointments available. They are selling a service that cannot deliver. I have expressed my dissatisfaction numerous times. If you sign-up for a membership, you will not be able to get appointments. read more

I've been a member for a few years now and for the most part have never had any problems. I've had a super stressful week and was really looking forward to my massage today. Well my therapist starts feeling nauseated during the massage and ends up leaving. She apologized a bunch but still... that's annoying. They didn't charge me for half a massage but I'm still just as stressed as when I arrived plus now I'm annoyed. Smh. read more

They charged a six month membership all at once, from apparently sixth months ago (that I didn't renew), left out key parts of their "contract", and they hope the manager will see my message because she's very busy. I'm a financially independent college student and they drained my bank account and now bills are going to be late because it takes 10 days to refund, "if the manager doesn't just tell me that I have to use all five of the credits... that expire in 60 days." The only time I'll be going back here is to get my refund. read more

Began receiving massages early this year after receiving free sessions. Honestly, I didn't expect to like it. Luckily, I received an amazing session by Gary. My stress level always disappears when I leave the 280 location. Can't speak for other locations, but I recommend you at least try it, you won't be disappointed. Note: this place is heaven for avid runners. read more

Massage Envy - Great location. - Massage Near Me - Birmingham, Alabama

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If I could give Massage Envy zero stars - I would. I have issues in my neck & shoulders & receive regular massages, but my usual spot was booked. I slept funny and was in a lot of pain. My appointment was at 3:30PM. I arrived 15 minutes early as instructed. I filled out my medical information on the iPad & waited. I was called back to the room & According to the wall clock, it was 3:40PM. The appointment was for an hour. The massage therapist, Gary, asked me where I was hurting & I told him. By the time the actual massage started it was around 3:45-3:50ish. For the first ten minutes of the massage - he did not use lotion - which hurt. I said something & then he said something about his pump not working properly but then began to use the lotion. The pressure was not very much & I asked him to increase which he did. It still was not enough & he yawned several times. Then, he said that was all the time we have. He gets up to leave & I look at the wall clock. It says 4:30. I said wait - I booked for an hour there is still ten minutes left (really 15). His response was that the time started while I was filling out my information & that they also count the time it takes for the to prepare the room. I've been receiving massages for 15 years and I have NEVER had a masseuse say something like that with a straight face. When I went to the front desk to check out, I explained that I needed an itemized receipt for insurance purposes to the receptionist with brown & pink hair and glasses. She said they didn't have one. When I inquired as to why? She just shrugged. Do not waste your time or hard earned money here. The massage technique is weak and they are ripping people off. read more

I got a 60 minute massage here for $95 + tip. It actually only lasted 45 minutes as they were late getting me and ended early. The place was clean and the massage was okay. I wouldn't waste your time here unless you want to pay $100 for what will end up being a 45 minute massage. A disappointing experience. read more

I attempted to schedule a massage through their online system, and it was a terrible experience. When I showed up the lady said I wasn't in their system and told me it was my fault. Terrible customer service, I was so embarrassed and rather than trying to help she kept blaming me. I even tried to reach out to the manager to resolve it and they did the exact same. Don't go here if you want a positive, pleasant experience. read more

I decided to go budget friendly for a massage and I wasn't disappointed in the least. Tashia discusses what was going on and really focused on problem areas. I'm defiantly going to recommend her! read more

The massage was excellent. We had a couples massage and booked only one day in advance (we had a gift card). I will say as we were waiting someone either in the office or at the front desk was on the phone and as soon as she got off she said "UGH BITCH" and then proceeded to talk crap about the lady who had just called with the entire front desk staff. Not very nice if you ask me. Especially when you've got two people waiting for their massage. read more

I don't know how much longer I would have lived had Jess not brought my body back to life with her magic massage skills. I feel like a snake shedding my skin and leaving with new muscles and a new outlook on life every time I leave. I have been a part of the monthly membership program for about 4 months now and have had 4 massages. I am too much in love with Jess's technique to try anyone else! Eventually I would like to get a facial and reflexology treatment because I am hearing good things, but they have specific people who do them and I just can't let go of Jess yet- but because of my membership I get special pricing on extra services if I wanted to use them as an add-on. I am attaching the membership pricing so you can see if this is something you would benefit from. -PS I love when my review of a deserving business bumps them up half a star because they deserve it! Great customer service from all the front desk ladies and such a peaceful atmosphere read more

Massage Envy - Massage Near Me - Birmingham, Alabama

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Very polite staff. But probably the worst massage I've ever had. The technician seemed to have absolutely no understanding of the human body. No skills and zero rhyme or reason to her technique. I did not leave "floating" or even semi-relaxed. My neck hurt for 36 hours. The rooms and blankets were pretty ghetto. Not a pampering environment. A true strip mall operation with low standards. Disappointing. read more

BEWARE. A "60 minute" massage is actually a 45 minute massage. They start late and end early. "Relaxation room" is exactly like a doctor's waiting room. Nothing relaxing about it. Not a good value for a 45 minute massage, even at the membership rate. However, I go twice a month, ONLY because of Sarah. Best therapist I've had in 15 years. I get better results from her than I have from any therapist or chiropractor. Staff is very nice. Poor value, poor atmosphere. read more

The rude behavior that my wife received by the girl at the counter named Emily was absolutely atrocious. This location mis-communicated with her regarding her membership, expiration date, the charges she would be receiving on her account and refused to call the manager as she deemed it not worthy of a phone call to the manger. After i spoke to the associate, she became very snippy with me and refused to call the manager at 7:30PM. It took me calling THE POLICE and having them meet me at the location to get the store manager on the phone. ARE YOU SERIOUS??? All i was asking for was to speak to the manager about an error in communication that was the fault of Massage Envy employees. Nothing special and not an out of the ordinary request. After speak to the manager, she made no attempt to rectify the error and made no apology for the lack of professionalism and customer service given to my wife and me. I hope to speak to the owner of this location so that this wrong can be corrected. If not, my wife (who has been a member for quite some time) and i will NEVER return to this location. read more

This place is awesome I'll highly recommended this location and make sure to ask for Niyah as you massage therapist. She has a wonderful personality, and does great work. MAKE SURE YOU TIP!!! It's well worth it. read more

You know those companies that make it easy to join and painful to leave? Well, this is one of them. The people are nice, but the corporate fine print is awful! My recommendation ... don't join a Massage Envy but instead try to find a more local shop that will be reasonable with you. read more

I've had a gift card since Christmas and attempted to request an appointment online 10 or more times with zero responses that are promised when I submit the request, while also attempting to call and set up an appointment multiple times with either no answer or no call back when I leave a voicemail. I know they have a lot of no call and no shows, but don't ask for my debit card over the phone to reserve my appointment. That's ridiculous. I'm using a gift card, and it's been the biggest pain in the ass gift card to actually use because of the hoops this place makes their "valued customers" jump through. read more

It's super hard to get an appointment here unless you can plan weeks out in advance. Buyer beware - if you think you are buying a gift for someone for 1 year as a present. Read the fine print. They will keep charging your account until you physically come in and cancel the contract even though it was purchased as a gift for one year! You can't call and cancel and you can't email and cancel and after the one year is up the price goes up as well. If you show up after the 1st of the month to cancel the 1 year contract that should have expired after a year you have to wait until after the following month before they stop charging you! The massage therapist were nice the couple of times that I went but the customer service is crap for deceiving people with 1 year contracts that basically turn into lifetime contracts unless you go visit the store and listen to a hard sales pitch to not cancel the 1 year contract that should have been 12 freaking months! If you go here just don't allow them to pressure you into buying a plan! read more

Upon arrival to Massage Envy, the staff was very professional and pleasant. Every staff member that walked past me said hello. The young lady who checked me in was great and convinced me to take out a membership at the end of my service. She accidentally charged my card for someone else's service, but she immediately let me know what was going on and made sure she took care of the matter. I will definitely be back to use my membership at the Vestavia location. read more

The unfortunate thing about the Massage Envy chain is that some of their franchises give the business a bad rep. It usually comes down to how a franchise is managed and this one is run beautifully! Doug was very intuitive, his pressure was just right, and his demeanor was very pleasant. I am from out of town, but my in-laws live 5 minutes away. I'll be back! read more

Massage Envy in Mtn Brook, near Whole Foods, is great! Kimberly and Lori are the best! The staff is friendly as well!

The staff is friendly and helpful, which is why I signed up for a 6months membership, I missed a couple of appointments and was told not to worry, they could be made up. My membership ended at the end of April. When I tried to get the missed massages, I was told I would have to re-new my membership or else forfeit the last 2 massages. I was never told when I went for my last massage that I needed to schedule the last 2 immediately or lose them. I'm not pleased that I paid for a service I did not receive. Be careful if you decide to get a membership to stay abreast of massages not used so you want lose out like I did. read more