I made a Massage appointment at Massage Envy in the early afternoon on Friday. They asked for card to hold the appointment. I gave info. My appointment would be Saturday at 10am. I woke up sick and dizzy Saturday morning, the day of my massage. I immediately called massage envy and left a voice mail to cancel because of my illness. I called at 6am. I woke up later and see they charged $62.50 from my account. I called and the receptionist said it was Policy. How was I to know that I would be sick. And it was less than 24 hours that I made the appointment. I was not told the policy upon making the appointment. I will never go to them. I am yet to receive a call. Be careful when going to them . Thank you for your time and consideration. Not business or professional. read more

I had my first chemical peel/ exfoliation with Maryann yesterday, she was just lovely, very professional and gentle. Maryann seemed very knowledgeable, told me what she really thought of the products she was using, and made sure I was comfortable the whole time. As I said, it was my first peel, so I have nothing to compare it to, but overall it was a great experience, and my skin was noticeably different by the time we were finished. I used the convenient online scheduler, and my entire appointment took about 60 minutes. I gave a 4 star rating because of the cost. I researched services and pricing with various (non-corporate) esthetician and aesthetic services before making the appointment at Massage Envy (doing so mainly because I had a $70 gift card, and I didn't want to wait several weeks for an appointment,) and I found Massage Envy to be the most expensive. read more

If I could give 0 stars I would . Massage therapist refused to give a scalp massage and stated "thats for your hairstylist to do" . Did not rub my feet either even though I put both my head and feet as areas of concern on the intake form . Instead the massage therapist massaged every place I explicitly said not to on the form . The therapist massage techniques included poking , shaking or pinching. This massage was a absolute joke and expensive. No one asked after the massage how it was or asked for feedback . I am highly disappointed and upset . Not only did I waste my money but I was also extremely uncomfortable with the therapist . The therapist was smaking their lips , coughing all over me , talking aboit political topics and commenting on my wearing a mask . I am so disgusted by my experience . DO NOT GO HERE! read more

My wife has been a member getting massages since the place opened. She has been getting charged monthly and they keep canceling her appointments. Customer service if awful. She has been trying to get a refund for 7 massages they cannot seem to schedule for her. Canceling her subscription and may call my attorney! read more

Aww. Look at all these negative reviews. Though I can't make up for the bad experiences, let me try to sprinkle a little bit of fairy dust as I had a pleasant experience. My husband surprised me with a 60 minute massage at this location. When I came in, I was warmly greeted and asked to fill out to some paperwork about myself and any problem areas. My massuse, Holly, came to get me. She was extremely nice and asked me about any areas I wished her to focus on. The overall massage was pretty good -- not super hard and not too light. Holly was sweet and talked the whole time -- which might be a turnoff to some, but wasn't an issue for me. I ended up signing up for a monthly membership, but don't think I'll be attending this location again as my husband accidentally booked it thinking it was the one closer to our house, lol. read more

It disgusts me that I even have to write this but avoid this location and Massage Envy memberships in general at all costs. My wife signed up just over a year ago (before Covid). A month later we found out we were expecting our 2nd child and knew that she legally couldn't be massaged so she tried to freeze the membership. Oh boy was that an experience. A few months later after some back and forth it was frozen. Unfortunately, Matt the manager over there isn't aware how long a pregnancy lasts and requires you to re-freeze your account every 4 months because "they have no idea if you are actually pregnant or not" (his exact words when I spoke with him on the phone). Point of the story is while we are out around $600 you don't have to be! Make the smart decision and spend your money with a locally owned massage therapist and not a chain where management has no connection to the real world. read more

I was a member and accrued many unused visits because the service was inconsistent. I decided to discontinue my membership and they are trying to get me to pay for an additional month before allowing me to cancel. I agree with the other reviews that they are pushy and now I find that their business practices are less than customer friendly. read more

The girl working said something totally inappropriate while giving us a couples massage. She made the massage awkward and we are never returning. She should be fired and have her license suspended. It was not a relaxing experience.... wasted my money. read more

Do not enter into any agreements with Massage Envy. Despite their high pressure sales tactics, I went because I had gift cards. I had enough gift cards to join their program. Big mistake. I started to receive calls to renew. (it will renew automatically but I had changed my card) I had two massages left. I told them I did not want to renew but I would use my 2 massages. I was told I can't use the two massages (I paid for) because I won't renew. So I am out 2 massages and on top of that they continue to call me everyday. I asked them to stop, I dropped in and asked them to stop (which they want you to sign a form that you won't sue them etc.) I didn't sign it but asked them to stop the harassing calls and sent a letter asking them to stop. I filed a complaint with the NY Attorney General. read more

I had an account started fraudulently by my ex boyfriend who had my credit card at the time. He forged my signature and started a year contract under my name and credit card. I didn't find out until about two months later when I saw money being taken out of my card by them. I called explained the situation and they basically said sorry there is nothing we can do and said I could not cancel the contract. I cannot believe that this happened and they are refusing to drop the account. read more

Be prepared to fight to cancel your contract after the initial term expires. I read the terms very closely and I did exactly what the terms required- i.e. provided written notice of cancellation. One month after mailing in my letter cancelling the contract, I got charged for membership dues. I called the spa and a manager was busy. The next day, I got an email saying that there are additional steps required to cancel. REALLY?? Not according to the contract!! So I called and spoke with the business manager Lauren. She spent about 5 minutes telling me that if i cancel my membership I will lose any progress I made with my masseuse and that I definitely should not cancel. I told her that in my book my membership was cancelled and I don't know why I'm still being charged membership fees. She told me that the policy is you have to visit the location and fill out a cancellation form. I explained to her that I didn't sign ANY contract that said that so I'm not bound to that "requirement" and that they need to refund my membership dues charged after cancellation. She said the business manager follows up with customers who write letters to cancel. I asked why it took almost one month to follow up, and why did I have to call first to get a courtesy follow up. She kept saying they "don't do refunds". I asked to speak to her manager or the spa's attorney. She said she was the one who could help me but obviously she wasn't helping!! After arguing with her for a while, she finally got tired of me and said she would see what she could do--as if she was doing me a favor... I can't blame Lauren--either she wasn't trained or she was trained to try to hold people to things they didn't sign up for. I filed a complaint with the Attorney General's office to complain about these additional steps that aren't even in the membership agreement. Know your rights and don't accept additional charges that aren't in the contract you signed! OR BETTER YET, don't sign a contract with these thieves!! read more

There's a very good reason you can Google "Massage Envy reviews" and see that 90% of the reviews are bad. I would give Massage Envy 0 stars if possible. My story is so long and detailed that it might exceed character limits, so I will keep it as short as possible. It started with an introductory massage which turned into a brutal haggling into a membership and ended with an 8 month battle to fight charges for massages that I never received. To sum it up, this business thrives on getting people that are ignorant to their unethical business practices to sign up for memberships which are nearly impossible to cancel. Some of the things I encountered with Massage Envy: -Massages short of their advertised "60 minute massage" (They will tell you that you signed a contract saying it was only a 50 minute massage in the first place) -Unwillingness to help members in rescheduling a massage within the same day, even if you called before your scheduled massage was supposed to happen. (They will take your money for your missed massage and require you to schedule and pay for a new one instead, even if you call before said scheduled massage) -Rude staff and managers (If you try to calmly address any issues with them, they will scream at you and then tell you that "they will not be harassed") -Horrible breath from a masseuse -Being blatantly lied about the terms of the contract, even as I was trying to ask questions to clarify it before signing -Being rushed into signing the contract (They hope that you don't read it, and if you try to read it they lie about what the paragraph says to just get you to stop talking and sign it) -They changed the date that my payment was supposed to come out without my consent For a while, I thought that it might just be this location that is terrible, and after investigating online and even trying the Hamburg location, it seems that there are hundreds of other people at other locations with the same issues. Do yourself a favor and go to a real spa for a massage, not this cheap franchise. read more

I went in for a first ever massage and ended up signing up for the monthly massages. I go in not only once a month for a massage but also do a once a month facial. This is my "me" time that I was not getting prior to going to massage envy. Everyone has been so accommodating and professional. read more

Just recently had a massage from Amy a very professional massage therapist. She was very pleasant and the first thing she wanted to know was if I had any problem that she should know about. Amy was very knowledgeable and made me feel very comfortable. I would highly recommend Amy and massage envy read more

I walked into Message Envy about two years ago for the first time. I had not been feeling well for months and then diagnosed with Hyperthyroidism. I spoke to Manager Matt (Sorry don't know his last name) he was very helpful. I joined as a member. Within the week my mom was diagnosed with terminal cancer and rest of that year was nothing but stress, Dr appointments, chemo etc. Then i started feeling pain in my foot and found a mole. Went to Dermatologist and had surgery to remove the pre-cancer cells. Mom passed away and couple weeks later the week before Thanksgiving last year i had my surgery. I would like to thank all the staff, especially Manager Matt and my therapist Michelle for all the support and care you both have shown me through all this. The one and only think i had to look forward to during that time was coming to Message Envy for my massages and talking to you and your wonderful staff!!! THANK YOU SO MUCH!!! Jennifer read more

havn't been there in several months didn't like the care I was getting. Be very carefull and read your contract before signing. they keep the right to keep charging your account even after your contract runs out, unless u personally sign a cancellation notice. bogus way to get more money out of you. read more

(If you are new to Massage Envy--pay attention when they are describing the contract. In fact read the contract for yourself. A lot of the above reviews are clearly based on people not understanding what they signed up for. As far as this location goes massage-wise I had a great experience.) I called same day and was able to get a 90 minute deep tissue massage with a female therapist (kind of unheard of at other locations since females tend to book up first.) The front desk were friendly and efficient. My therapist's name was Christie and I would totally recommend her. The massage was both relaxing and therapeutic. read more

The massages are fine, nothing extraordinary either way really. But this place is so completely over subscribed that unless you are able to get massages on week day mornings or are happy scheduling 8 weeks in advance I suggest you look elsewhere. And if you do manage to get in to get a massage, they will push you into a membership. You will be locked in for a year. Don't do it!!! Case in point, my husband waited 7 weeks for a 90 minute Saturday am massage (he wanted a 60 min but that was an even longer wait!). The night before his 9am massage the receptionist called and told him that his therapist had injured her hand and they would need to cancel. Fine, shit happens, we get it. But they offered him Tuesday 10am otherwise he would have to wait another 3 weeks for a 60 min and 6 weeks for 90mins!!! Don't worry though, despite not being able to get you in without a 3-4 week wait if you're lucky, they will still gladly take your money every month. Them locking you into a year long contract now makes so much sense! My husband and I both canceled our memberships the second we were able to and I suggest you look elsewhere read more

I took my daughter to Massage Envy for an early birthday gift. We got the intro special of a 60 min massage and 60 min facial for $50 each. This was her first massage experience and since she is a minor I was in the room with her. Both the massage therapist and esthetician where very nice but I did notice that the massage therapist talked a lot more than I'm used to. I personally go for massages for the quiet relaxation which is what I was expecting, instead there was a lot of chatter. My daughter is an avid dancer so I wholeheartedly believe that massages would be beneficial for her muscles, but the sales pitch that was meant to be subtle really wasn't. I wouldn't call it pushy so much as annoying. Overall the facility was nice and she enjoyed her services. The location and hours are convenient so I would consider coming back but their regular prices are insane, unless you join their membership. I would never pay $90 for an hour massage when there are several amazing massage therapists in the area who are much less. Massage is a luxury, not one that I can afford on a monthly basis and certainly not one that I'm willing to sign a contract for. This format clearly works for them and some people must love it, it's just not for me. It was an enjoyable experience but I doubt we'll be back. read more

I had absolutely no problem with my visit. I made an appointment on Tuesday for a Friday morning 60 minute massage.. Due to weather, I was a little late getting in, (they want you to fill out paperwork prior to your initial visit, health history, etc) but they were cool with me not getting there exactly 15 minutes prior. The young man at the desk (gosh I forgot his name, nice guy though, very patient) explained to me what to expect, literally walking me through every single step. It was my first massage at M.E., but not my first ever. So I kind of knew what to expect. Kelly was my massage therapist. She walked me through everything as well. She answered all questions that I had. I had indicated what areas were tight or painful on me, and she explained that in 50 minutes, I could get either a full body massage that wouldn't specifically address the problem areas (my hip, and neck), or she could eshew the full body and instead focus on these problem points. I opted for the more focused treatment, and when she asked if there was anything else I'd like done, I did mention I like the hand massage, so she was sure she did that too. (it was heavenly) My massage was effective. She did talk a lot more than other massage therapists I've worked with in the past, but I'm sure if I asked her to keep it to a minimum, she would have. She was very accommodating. And besides, I enjoyed the conversation. When I was completed, I was left to get dressed again, and I was then greeted in the hallway with a glass of water and a booklet that indicated our "plan" for my massage therapy. It indicated how often I should come (if I can) where to focus, etc. etc. I did end up signing up for the membership, which, upon walking in there, I had been dead set against, thanks to the previous reviews. But I know that 1. I'm going to come back, indeed I've scheduled another in a week 2. It's convenient for me. It's near my gym, and Target, and Wegmans....I'll be around anyway. 3. It was a good deal. I signed up for 6 months, which is a $60 charge per month, which is equivalent to a 1 hr massage. But I paid in full. I can use all 6 in 2 weeks if I wanted to (but won't obviously) Here's the bonus for me: if I use up all of my 6 massages before the 6 month time, any additional 1 hour massages are $40 each. So I could go down the street to a massage therapist in my area, and pay $60 per session, Each and every time, OR I could pay up front for what I know I'll be using anyway, AND potentially get a discount for my 7th, 8th, 9th, etc. For me this works. I work hard (we all do) but I often neglect myself. Having paid in advance, I will absolutely make all 6 appointments, and possibly then some. Oh and a previous reviewer seemed tripped up by the cancellation policy. The man at the counter CLEARLY explained (to me anyway) that I MUST come in and fill out the form in person. No problem. I'm at Target anyway..... In the end, everything was explained to me, a little ad nauseam. (Which is appreciated) I left there knowing exactly what I got, exactly when I'll use it, and exactly how to get out of it in 6 months if I wish. Just make sure you pay attention, and ask specific questions. I do agree with a previous reviewer, in that, many bad reviews are based on lack of understanding. UPDATE: I woke up the next morning pain free for the first time in weeks! I am so glad I went yesterday. read more

Never ever go here! Lauren the manager is a thief. When I came in for my initial massage, she forced me into discussing a membership. I specifically asked if I could cancel at anytime. She yes of course so I signed up. I called a couple months later and asked if I could cancel and she told me I was locked in a year long contract and there was nothing she could do. After some arguing (she has terrible customer service by the way) she agreed to let me have a six month contract. After the six months I received a call that my membership was over and everything was all set. Never got charged again until another six months later when she called and told me I never filled out a cancellation form. I would have gladly filled one out if it was brought up 6 months ago. Im not sure if every Massage Envy is this bad or if it just the management at this location. This place did nothing but stress me out. read more