DO NOT get sucked into the membership scam. They said they would end membership but the charges keep coming out. Impossible to get out of there without spending a fortune. Had one massage done by some guy in Cranberry. Bring a helmet for your head if you book a massage. You may need it. read more

I was very disappointed. The bed was cold. The room was cold. And they used cream, nothing as aromatherapy oil o similar. I've been coming almost 6 years already (others facility- better treatment ) and they're still asking me for membership!!!- Not going anymore at least in this "office" read more

As a Massage Envy member from a different state, I though I would try this location while in town on business. I asked for a masseuse that was able to perform deep tissue massage. The massage I received was fairly terrible. The female masseuse got tired after only a few minutes and resigned herself to a chair for the bulk of my 1.5 hour "experience". The front desk staff are disorganized daffy. I'm out. read more

Good experience. Good massage. Not the best I've had but they were very professional and accommodating. I have only been there once but I believe they would continue to customize your massage to meet your needs if you were a regular customer. Recommend. read more

I have been going to this location for over a year and today was the last time. I went in for a facial and was not pleased. I called to express that feeling with the manager and she proceeded to tell me that I was wrong and talked over me every chance she got. She was very rude and did not try to rectify the issue. They don't care! Don't go here!! read more

Who closes 50 minutes early? The gals looked at me with disgust as I tried to open the door almost an hour before scheduled closing. Screw this place, I went across the street and bought my holiday massage gift cards. You lost money for failing to adhere to your own schedule. I will never go to a Massage Envy because of this interaction. Have fun! read more

Have tried to get appointments here and it seems that "Bill" is the only massage therapist they have on staff. Front desk people do not seem very competent so I will drive the extra few miles and go elsewhere. read more

Front staff was very friendly and didn't overdo it too much on the sales pitch. Samantha my therapist was the rock star here though. She is fantastic, great massage! read more

I have had severe hip pain for almost three years. My daugther saw me and thought that I was starting to look elderly!!!! I'm 53!!! While on vacation with my daughter, I had a few stretching sessions with a therapist. It worked and it lasted for about 3 months. After I came home, I could not find anyone who did stretching in my area then, I noticed an advertisement for Massage Envy!!!! I booked an appointment right away! I felt amazing after the first treatment. I continued with several more treatments until I got back to where I was. I know can do 4 miles on the eliptical with no pain! I'm so happy!!! read more

I was very skeptical of this business. I mean, it's like the fast food of the massage world. I have yet to get a really good massage at any of the local day spas. But my acupuncture therapist insisted that I get a massage to release the tension in my neck and lower back before our next session, (I suffered whiplash and a back injury when I was rear ended while stopped at a red light). And she suggested this place. So, I visited their website. And wouldn't you know, they listed deep tissue massage with the following description: Releases muscle tension Provides deep pain relief Loosens scar tissue and lengthens muscles Good for chronic and overuse injuries Sounds like they are highly trained professionals. Right? Plus, there is an entire page on their website that discusses "Massage Therapy Manages Pain of Chronic Conditions", blah blah blah. So, I am feeling somewhat confident that they know what they are doing. First off, when I arrive, it seems they are more interested in selling me a membership, rather then discussing the reason for my visit. I wasn't interested in the sales pitch, I was there for a massage. Next, they give you a tip envelope and remind you that you should tip your therapist. Also, in the massage room, they actually have a posting that tells you how much you should tip if you are giving 15%, 20% or more. Okay, got it. They want a tip. Then they gave me the opportunity to prepay. And then asked how much did I want to add for the tip. Now seriously, I am going to pay a tip before I even experience the service? Ha ha. I was led to the relaxation room and advised of the name of my therapist. And I somehow got someone else. Okay. Mix ups happen. But the strangest part was the massage. My person had their behind planted on a stool for approximately 99% of the time during my massage. How does one give a decent massage while sitting down? They don't. I sympathize with you, if you are exhausted, have had a long day, can't stand up any more, etc. But go home, don't be taking money from customers and don't be giving massages. Also, I requested extra attention be given to my upper back. And that is the only area that was massaged. Plus, I had requested "firm" pressure. But I was given "deep" pressure. More than once I had to advise that they were hurting me. Sorry to say, the massage was a miserable one. Probably the longest 50 minutes of my life. I should have said "enough" and left. The techniques that were used were very poor and I find myself doubting that my person had any type of real training. I left feeling like I had been mauled by a grizzly bear. Horrible, horrible experience. I would love to find a place as convenient as this. But you couldn't pay me to try this place again. read more

I was talked into signing up for a membership by an associate (Haley). I asked multiple times before I signed up if I was able to cancel anytime and she confirmed that yes, I could. I went two times for a massage and I will state the services were great but due to some life changing circumstances I need to cancel the membership. I called 3 times and was told that If I was relocating that I needed to provide a copy of a bill with my new address so they could validate that there wasn't a massage envy near me. I have provided a written letter asking for my membership to be canceled as well. I was told that my account would be put on a 3 month freeze where I won't be charged but I needed to provide a copy of a bill with the address change. The woman made it seem like they were doing me a favor. First off, I should not have to provide any personal information other than what they have on file to cancel a membership. I have written a letter and I have had no response back. I am still being charged $65 on my credit card. There is no customer service number that you can call. I am assuming that is because it's a franchise. It should not be this hard to cancel a membership especially when I asked and was confirmed by an associate that I could cancel at any time. read more

The finest therapeutic massage facility, by far, in the Northern suburbs. My wife, daughter and I have been members there for 3 years and have had NOTHING but great experiences. The staff is incredibly accommodating, the therapists highly skilled and professional, and the facility clean and comfortable. Moreover, the price is right! read more

Very nice location. The staff is very friendly and accommodating to all of the clients. This is my go to massage place in the Cranberry area. read more

This message is for G B. They are called Massage Therapist to start. If the Therapist wasn't deep enough there are thousands out there at Massage Envy all across the country. Please move on to one you like please stop complaining, you were just not the right fit and as for the sitting down guess what they are allowed to sit that's what the stool is for its not for you or your clothes it's for the therapist to sit! You sound like a chronic complainer and that's what I get from your post! read more

This place is awesome very relaxing and professional when go anywhere else guarantee you're going to enjoy it

I'm a member here, have been for about 3 years, and don't plan on stopping anytime soon. The therapists are great, staff is friendly and the location is very convenient. This is my place to go anytime I feel the need to relax. read more

This location is awesome! The front desk staff is amazing, competent and very accommodating! They have enough therapists on staff to meet my needs at anytime of the day or day of the week! I have yet to try a therapist that wasn't caring, knowledgeable and met all of my massage needs!!!! read more

Horrible place, horrible massage. Felt worse coming out than going in. Called manager to discuss and that was a waste of time. Called corporate and it was more waste of time. DON'T GO TO MASSAGE ENVY IN CRANBERRY TOWNSHIP. GO SOMEWHERE ELSE. MEAN PEOPLE read more

I've been a Massage Envy member for 4 years - do not have a regular therapist - because my schedule is erratic - so I take who is available at the time I am - I have never had a "bad" massage. Admittedly some are better than others - but never had one "sit down" on the job. All have been responsive to my requests for paying particular attention to certain areas. I have and continue to highly recommend this organization. (BTW I been to 3 different locations - Pine Twp - Cranberry and South Lake TX - all meet the standards) read more

Do NOT sign up to this location for sure! I got exactly one decent massage (funny enough, the first one only) and Chuck convinced me to sign up. Got 3 more massages from people who had no real idea what they were doing. Then tried several times to make an apt on a weekend (on the Wed before) and they "were all booked up". Told me to come in on Tuesday at 10, etc. Most of us work. Then they told me my credit card was no good and my plan was suspended. I have one card I use for everything and nothing had changed. But I was done and told them to cancel. Then 7 months later, the put through ALL THE PAST 7 months of charges and told me too bad. I promise, this only looks like a good deal from afar. Find yourself a good massage therapist, go as needed and don't sign up for this. Chuck wouldn't credit me anything and now I have to use up all the massages in a month before the 1 year contract expires. Oh, and they would have renewed it automatically even though I called and cancelled 8 months ago now. Run from this ripoff. read more