My originally scheduled massage therapist had to cancel my upcoming appointment. Based on my conversation with Pedro at the front desk, he recommended Thomas (based on his knowledge of my past therapists). He said Thomas has 11 years of experience and is available at the same time as my cancelled appointment. Pedro was so right about Thomas. Although he has only been at this location a few weeks, I can see he is an excellent hire! (Kudos to the Manager, Jean Paul.) Thomas provided a firm massage that relieved my back and hip issues as well as providing the best foot massage I've had at this location. If you are looking for a tension releasing massage or a relaxing one, check out Thomas and welcome him to the SODO location! Also, I would like to give Lexi a shout out also. She was working the front desk and checked me out. She is a great employee who takes pride in knowing her clientele and making appropriate recommendations. Great manager and staff all around! read more

Four stars.. but I would say more like 4.5! Just had my first "ME" experience. Let's chat about it.. The waiting space is calm and comfortable. Lighting is relaxing and conducive to creating a chill atmosphere. Could use a bit work in the area of curating relaxation. In my opinion. Offering or encouraging the part of the forms should be done prior to coming into the build with a quick run through, at establishment. It seemed business and gave very working space. The service was AMAZING! Brittany!! OMGOSH! I gave direction through conversation,and the assignment was understood! Great pressure. Some helpful feedback and accommodating. Will come back ! Thanks Yelp for the recommendation!! read more

The staff is very nice and accommodating, I can tell they are well trained in service, enjoy what they do and are skilled. Now, I'm giving 3 stars for the following reasons, Intake area is very small and the space is tight in my opinion. Which brings me to my second issue with the space, which is it makes you feel like you're in a doctor's office. The waiting area is not welcoming and seems cold. Definitely not how I wanted to start my relaxing message. The whole experience felt transactional. Could be that I am used to Resort spas, it was a promo service, or maybe it was just an off Sunday...whatever it is, I am not sure a membership at M.E is for me. Again, the staff was very nice and friendly. My session was mid but my therapist, Beth was super nice and very informative. Pedro is the person who sold me on scheduling and appointment; he was knowledge and fun plus he's good at sales! Maybe another visit is needed. Nonetheless, here I stand. read more

Absolutely done with Massage Envy. The turnover rate at this location is insane -- every time you go in, it's a completely new staff with little to no consistency or professionalism. The quality has gone downhill dramatically, and it honestly feels like customers are paying premium membership prices for inexperienced, undertrained employees. The final straw was trying to cancel my membership. I was told there is apparently ONE person in the entire branch who can process cancellations and she only works Thursdays. Convenient. Corporate claims they "can't help" because it's franchised, while the franchise makes canceling unnecessarily difficult. This business model feels intentionally designed to keep charging people rather than providing quality service. I would strongly recommend thinking twice before signing a membership contract here. read more

What an experience honeyyyyy!! Everyone is so nice and they are sure to learn your name like you've known each other for years. Angie was very attentive and sweet. 10/10 would deffff recommend!! read more

From the front desk to the massage room, the customer service here is exceptional. I happily drive 55 minutes each month because the experience is worth it every time. Pedro at the front desk is outstanding; professional, friendly, and always provides excellent service. Lorena is my go-to masseuse, and I always leave feeling refreshed and relaxed. I even gifted my husband a massage, and he enjoyed it so much that he signed up for a monthly membership too! read more

Love this location. I have started going to this one since my move closer to this area and have seen Whitney. She's amazing! She actually does a slightly different technique than most where she continuously moves into your muscles and I'm here for it! Not sure if it's a thing, but it definitely feels different than others, in a good way. This location is still big on masks and keeps the quiet room spaced out. I appreciate those protocols, personally. Everyone in the place is friendly and helpful! read more

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Veen is amazing. Veen has stellar customer service. Whenever I'm at SOHO location Veen enhance my experience with her warm bubbly personality. Keep up the good work VEEN :O) read more

This place definitely deserves a 5 stars review !!! I saw 3.5 stars and I was gonna change my mind, I'm so glad I didn't. This location has the friendliest staff ever and a very knowledgeable Therapist called John. I told him, "God put me in your hands today". Congrats Vin, Patrick and Angelica!!! I left not only feeling better than when I got in, but I left with a new family! Thank you guys!!! read more

Facial was good, but the front desk was extremely insistent on getting me scheduled every month, asking for the zip code of where my college is to search how many massage envy's would he closest to where im living at school (even after I said I could figure it out after I move in) and asked multiple times if I was purchasing the skincare routine they used even after i politely declined. Also came around from behind the desk multiple times, and sat next to me to ask about my personal life when I was filling out the questionnaire about my skin type. I'm sure there was kind intention, but it was overbearing and I left more stressed and overwhelmed than I came in lol. I also had to ask for the promotion I booked with which isn't the desks fault it was just confusing. read more

This location is so great from the moment you walk in the door. Pedro is always so kind and funny, he instantly sets me at ease. They've on top of calling me to remind me of appointments, and so understanding when I've had to last minute cancel due to an accident. I'd tell you who my therapist is but then I'd never get in to see them and I love them too much! read more

This place is amazing! So often I will go into massage envy and it is very clinical, but this location was so welcoming and I loved it! Pedro is hilarious and so fun to talk to and that's all BEFORE the massage! Luis was my massage therapist and before I knew it, 90 minutes was up and I was feeling amazing! Wish I lived in this area to continue going to this location! read more

Who doesn't like massages? I mean, when it has been a stressful week and you just need an hour to avoid your phone and adult responsibilities, a massage is a fantastic way to do it. This location usually has appointments available the same day or next day, which is really nice for people like us, who don't really know their schedules weeks in advance - or have a fluctuating schedule due to being a part of a few organizations and such. Front desk staff is welcoming and friendly. Waiting room is serene and peaceful. There is a fish tank playing on the television, which I find a touch odd, but my husband finds relaxing, soooo there's that. HA! Michael is a great masseuse and truly listens to your needs and what kind of massage you are looking for - whether that be a relaxing, fall asleep to the music massage, or a deep tissue, I'll suffer through the roughness for an hour if you can get my muscles to unlock, massage. Overall: A Good location, parking garage is your best bet, they will work you in within the same day or next day. read more

I love this location! Everyone is very friendly and personable. I rotate between 3 therapists depending on my schedule and their availability, but have seen a total of 4. Each one has given me a great massage and has unique techniques for each of them. I highly recommend this location for any type of therapist you might be wanting. Just ask the front desk for recommendations based on your massage preferences. read more

Great location and awesome service I recommend Marisol for any back tension, she applies the right amount of pressure 10/10.

Canceled appointments no warning don't care about your time and. Money!!!!!this place is crappie

Took a star off because I had 3 appointments canceled in a short time but Gladys gives amazing massages!

Insist I had an appointment that I did not have. Charged my card $200. They insist they called me but did not. I went for a massage about a month ago. Was not thrilled with the massage and made no further appointments. Suddenly today I get a $200 charge to my credit card - $170 for a treatment and $30 no show fee. I called and they insist I had an appointment and that they called me several times about it. Refuse to refund my $. read more

I have been with massage envy for a few years already, it has been great, but today I just received my best service ever. Gina was my esthetician today and she really went above and beyond. It's very easy to notice when someone really cares about what they are doing. She is so knowledgeable and gave me so many great recommendations. Thank you Gina! read more

I have been seeing the same therapist David for 2 years. He has healing hands and always so kind, professional and knowledgeable. I also love the receptionist Pedro, he is a gem. Pedro has a way to make me smile the moment I walk in and his personality lights up that place. read more

I love this location! First time I have ever had a facial and I was not even one drop red on my face! I got my nails done afterwards at my nail salon and they were complementing my skin without even being told I had just gotten a facial, once I did tell them they were completely astonished that my skin was not at all irritated, inflamed or the least bit red! I am SO happy with the service and kindness of everyone I encountered at this location! For sure coming back! read more

I used to be a member at Massage Envy downtown SoDo and it was always a positive experience. Unfortunately in the last year (2022-2023), the whole experience has been disappointing. I try to book online, but they don't have much available. So I book 3 weeks out, and the past 2 times in a row my appointment has been canceled with a couple days notice. There's no priority to get me into a different appointment, and when I mentioned this time that this is the 2nd time in a row that this has happened to me, the front desk agent said, "Well, life happens." I am very understanding as I run my own business of over 25 staff, but for this to be a pattern it's not the best business model. I will not be going back to this location. read more

This was a nice place. Everyone was so nice at front and very knowledgeable. I had a male masseuse. He made me feel very comfortable. He was great with his massage. It was a very pleasant time being that I've never gotten a massage like that before where I was actually relaxed. I also loved how they took me on such short notice. Definitely will take advantage of their membership. read more

This massage envy is always busy and hard to get a reservation at! David is my go to therapist but I book at minimum 2 weeks in advance. I always do a 90 minute service and walk out feeling so rejuvenate. The service is very professional from the moment I enter until I check out. Highly recommend if you are feeling pain or wanting to treat yourself! read more

After having a 102 mile cycling weekend, my body really needed help! So I put my feelers out there for recommendations and had a bunch for Massage Envy in Sodo. I got in touch with JP, who's the friendliest dude I've met, and explained my situation. With some more questions he recommended half hour stretch session (it's a 10 point stretch from head to toe followed by a 1 hour massage) or a 90 minute massage with a enhanced muscle therapy. The EMT session comes with a hot towel and then biofreeze for the area being worked out, this session being my calves. I ended up getting the stretch with Mayra and EMT session with David (Thanks JP). Mayra definitely knows what she's doing and needless to say I'm going to be stretching more often, plus she made me laugh. David was chill and boy can he do deep tissue, like really it's like he has a sixth sense for finding a knot and working it out. It's been about half a day and I'm feeling great! I recommend Massage Envy sodo without hesitation and even renewed my membership thanks to their service. Thanks JP, Mayra and David! I'll be back! read more

Update: today is 1/28/21 still no refund on-site and was told I have to wait another 10 days . However the first 2 "refunds" never went through so what is different about a 3rd? Check your google reviews before booking here! THEY ARE KNOWN FOR NOT REFUNDING MONEY!!!! Cooperate never calls you back and no one at this store has answers!!! I have been waiting for a refund since 1/3 because one of the girl up front checked me out under someone else's name. I waited past the 3-5 business days to call the location after calling my bank. I have spoken to multiple people and managers and keep getting a run around. One of the people I spoke too was really really rude getting an attitude with me when I tried to explain the situation. No one ever calls back when they say they are going to and here we are on the 19th and I now have to wait again until Friday for an answer. This is ridiculous the massage I had was great and the masseuse was so nice and professional but everything else going on will make me never come back to a massage envy again. read more

I have been going to this establishment for years but the customer service for paying members has apparently gone to the wayside. I'm sorry, but gentleman at the front desk now is a complete moron and is a poor representation for the first face of Massage Envy you see when you walk in. I scheduled my appointment online, to which upon check in when I arrived 15 minutes prior to my scheduled time, I was told I didn't have an appointment by this guy. Giving me attitude as if I was an idiot and booked wrongly. Turns out he was the idiot and couldn't figure out how to find my appointment block. I finally got my massage, which was great and much needed, but the whole experience was ruined when the same guy charged me full price upon tipping out even though I pay monthly payments and have more than ample credits. That was the last thing I wanted to deal with after a massage, and because of his incompetence, I was delayed inconveniently when all I wanted was to enjoy my relaxed state from the massage I just walked out of. Talk about buzzkill...having to deal someone with such poor customer service takes away from all the pleasantry of getting a massage that we come there for! Definitely going to a different Massage Envy from now on as not to have to experience this train wreck. read more

I have never even stepped foot into this location and have received the worst customer service of my life. My home store is in Sanford but I recently moved to the area where now the this location is closer. I transferred some of my credits to this location for a friend. I paid $10 for the transfer and was quoted $20 extra for the add ons to the service (which was no problem) and my friend was going to take care of that. When my friend was done with their service the front desk said it was actually an additional $30 for the add ons. My friend paid it with no problems & without even mentioning we were misquoted. Cash was exchanged for the add ons & the change was suppose to be the therapists tip. I called my friend after the service to see how it went and he was not pleased because the therapist talked the entire 90mins of the massage, & he was not able to relax, but didn't mention it to avoid causing any problems. Later on I noticed I had a $30 charge on my card & immediately called to ask why since my friend said it was already paid for. Apparently there was a miscommunication between the front desk and my friend...the front desk gave all the cash as a tip to the therapist and charged the add ons on my card that was on file. I know that these things happen so I was understanding and explained what the transactions was suppose to be. I was later contacted by a manager who explained that my friend told them to charge my card (which is not true) because if that were true that would mean the therapist got a $40 tip. Why would my friend give a $40 tip if he wasn't happy with his service ? Anyways I calmly went back a forth with the manger and even put my friend on a three way call to maybe put any misunderstandings at ease...at this point the manager got extremely rude out of nowhere and said that the situation was out of her hands and she'll have the district manager call me. I have yet to get a call and I have called to follow up and still nothing. At this point it's not about the money it's the principle. From the beginning I've been nothing but corporative and understanding with all the mistakes that were made during my experience and I've been brushed off & disrespected. I honestly don't wish this kind a treatment on anyone. I personally work in the spa industry and I know how they handled the situation was wrong and unprofessional & hopefully after this review they'll think twice before treating their customer with such disrespect. read more

B careful Message Envy......I might drop ya a star if you don't step it up. I had a busy week at work and I was feeling a bit knotted up from desk jockeying all week, so my Message Envy membership came to mind for a Friday after work treat. I get there 5 minutes early and go to the waiting room. I don't mind a short wait for my masseuse but don't jip me of my full hour. The clock said 6:12pm when my message started and said 6:57 when the masseuse left. That's a 45 minute massage in my book and not an hour. I didn't mention it to the masseuse or the front desk. I just didn't feel I had the energy to complain. I'll continue to moniter the situation and let you know how my membership experience is going. After slightly over a month, I'll give them just a slightly enthusiastic thumbs up..... but don't be jipping me no more ME! read more

Really have no complaints about this location at all. I look forward to my visits and arrive early to find parking and unwind in the quiet room. The quiet room is a treat. Low lights with calming music and underwater scenes in a screen. I usually also have water before my appointment. All my appointments begin and end on time. I have been pleased with every service received. I have had very disappointing massages at other spas in the past, but I've not had one here, and I've been seen by 3 different therapists. Facials have also been quality as well. I was hesitant to purchase the membership because of the mixed reviews here, but very glad I joined. It definitely helps me keep relaxation goals on point. read more

My husband gave me a massage and facial for my birthday. My disappointment started when the very young receptionist came around the desk to ask me some pre appointment questions. When I told her I have been having some knee issues her response was "oh yeah, my mom has those issues too" My facial was good, not the best I've ever had, but decent. My main reason for not returning is the upselling. I really don't want to hear about their package deals while I'm getting a massage. I'm in sales and know that there is a time and place for everything. During the massage is not the time to hear how awesome it would be if I bought a membership! The upselling continues throughout the appointment right up until checkout. They sent me a survey by email afterwards which I filled out and after I wrote my concerns about upselling, the final pages states, would you like to schedule your next appointment!?! Um no thank you! read more

Any day at the spa is a great day for me but unfortunately, like a lot of people, it's not always in the budget! My favorite pampering session is always a massage. I'd take 1 massage over 100 pedicures any day, especially with a great masseuse. I first heard about Massage Envy from my mother, who was helping me try to find a solution for a back injury. I'd been through every specialist that ever existed; chiropractors, physical therapists, orthopedists, spine specialists, rheumatologists, accupuncture- you name it I tried it. I really thought of a massage as a relaxing way to pass the day; I was a bit skeptical about a discount massage clinic, but decided to give it a shot. I've been a Massage Envy client for just about a year now, and am a lifelong fan. It is well worth the $39/hour, and when I can, I even sneak in extra time or additional sessions. My back pain has gone from completely unbearable to a blip on the radar. After three years of throwing money and time away on special cures, ancient remedies, and crackpot specialists, I'm FINALLY feeling better. The multiple locations, late hours, and weekend appointments are life-savers. While I originally signed up in Altamonte, the SODO store was happy to swap my appointments- and I've booked more then a few at the wrong location! They also work with you to provide you the best experience, whether you're looking for a bit of TLC from an injury, or a stress reliever from your 9-5 job that lasts way past quitting time. As an added bonus, I've absolutely loved what Massage Envy is doing for the community; they are active on the social networks and recently held a fundraiser for the Susan G. Komen foundation. My only gripe would be to beware what you're signing up for. Use your massages- while they carry over, it's all too easy to end up with several unused sessions and not enough time to take advantage. The sessions are non-transferable, and you can't use them if you decide to cancel your membership. I wish they'd come up with some options for members in this situation (it happened to a friend of mine), but all in all the pros DEFINITELY outweigh the cons. read more

It can take a little time to find the "right" masseuse that fits what you're looking for. The nice thing is that they have several. The staff at the Dr. Phillips location are fairly useless. My first time going, they barely acknowledged me while looking at one of the girls' personal pictures on the computer. When I got done filling out the paperwork, I had to get their attention, since I was tired of waiting for them, and we were cutting into my massage time. Once back in the room, it was peaceful, quiet, professional and clean. The temperature of the rooms is good, and they can adjust if you need to. Price is much cheaper than a spa massage, but be sure to read the fine print of the contract, and understand it thoroughly. Although you sign up for a 12 contract, it renews automatically. read more

5 stars for my facial with Miguel! He is hands down the best esthetician I have ever had, and I have had quite a few. He was certainly the most knowledgeable as well! He truly cares for his clients and wants you to understand the process. He talked about all the products he was going to use on my skin and why, and we set goals for my skincare as well. He truly loves his job and that's what makes him so good at it! I will be back monthly for sure! read more

I melt thinking about massage envy...it is a pamper deluxe heaven that makes you feel like a new person once the session is complete! 39$ for your first massage what a bargain! Every experience encountered here is comfort supreme...the place is so relaxing you will fall in love. AHHHmazing massages....the masseuses here are very understanding to furfill the needs of their clients. A MUST GO place if you are needing a very satisfying massage in Orlando. read more

Miguel the aesthetician was incredible. He has perfected the balance of education, talking and silence. Got a last minute appointment on the way to the airport. Staff was so accommodating and my husband fell asleep in the zen lounge. We're both getting on the plane happy and glowing! read more

I was on vacation in FL and saw the $39 first massage deal as I was walking past. I inquired about it, and the receptionist was friendly and professional. I called back later to book an opening, and she actually remembered me. When I came in for my appointment fifteen minutes early as I was told to do, I filled out some forms and waited in the darkened waiting area inside. It would have been a really calming atmosphere except the AC was blasting so it was frickin' cold. When I met the therapist I asked if the thermostat could be adjusted, so she went to ask the front desk people. Thank God there was a heating pad on the table! That thing was amazing! Anyway, my appointment started at 4:07 and ended at 4:57. When I realized this, I told the therapist, and she sort of just smiled and said "Sorry about that" without really addressing anything. When I asked the front desk about this, they said that the one-hour massage only includes 50 minutes of massage time. Well excuuse me to expect an hour's worth of massage from booking a "one hour" massage. The massage itself was okay. She did listen to my requests of more pressure but didn't provide much explanation when I asked what style of massage she was using at one point. All I know is that with the masseuse I go to back home, I just about always feel like she's working some magic with her fingers, whereas this was very mediocre. read more

I got a certificate for a 1-hour facial and massage. I received my facial first which was nice. I don't have any complaints about my facial. She knew when to converse and when to just allow me to relax. She talked about my skin and suggested a product but I never felt like she was trying to sell me anything. My massage was a whole other story.... The meet and great was fine. They did exactly what it say's they will do on the website. They inquired about the reason I was coming in and I told them it was a gift for my birthday. Things changed when I started my session. My massage therapist leaded me to a room and instructed me to undress to my comfort level. The room was cold and the table had not been warmed up. When my massage therapist reentered the room she informed me she had gone to the wrong room by mistake which made her feel awkward. Tranquility and comfortable are not what I received from this massage. I prefer to relax without conversation. She kept asking me questions which I answered to avoid coming across as rude. I want to say she stopped talking about midpoint through the session (about the time I flipped over). I requested medium pressure and got very hard pressure instead. The technique she used was not smooth and flowing. She was not consistent from arm to arm or leg to leg. Another thing that bothered me was that she did not massage my entire legs. She went half way up my thigh and stopped and the same thing with my back. At the end of my session she ended abruptly. I am not a confrontational person, so when I got up front and they asked me if everything was okay I said yeah just so I could leave as quickly as possible. Unfortunately, they did not get the hint. The front desk associate wanted me to purchase some $69 nighttime cream and $60 daytime cream. Then she wanted to get me started with a monthly membership. I politely said no thank you and she jumped right into the high-pressure sales tactics. She asked me what was holding me back and informed me when I come back the price would be more expensive if I don't get the membership. I find this to be extremely annoying. If you decide to go here, I would be very carefully on choosing your massage therapist and be prepared to get hammered for a monthly membership at the end. Or you could skip this place altogether and go somewhere that focuses on the massage instead of selling a membership. read more

I'd say I have nothing to complain about the staff themselves but it's so loud in here. It's not peaceful there are people speaking loudly in rooms and no regard for quietness in the hall. Can you guys please stop? read more

I love Massage Envy. I've been a part of their membership program for years but just started going to this location. I've had pretty great masseurs, the location is super convenient and the staff is always friendly - I've booked appointments several times and had to reschedule after the fact. I'll be a member for years to come. read more