Had a great massage experience! - easy to book right online…read more- nice waiting area with friendly desk staff - calming rooms with a salt lamp, sound machine and soft music - the massage bed was warm- loved this!! - Kira was great!! She checked in at the beginning asking what I was looking for in a massage, and checked in toward the beginning on the pressure. Other massages I've found focus on the back but she spent an equal amount of time on back/neck, legs, feet, arms, and hands. The massage was finished with cold water and a piece of chocolate

I have been getting massages here for years! Every massage therapist that I have seen takes a few…read moreminutes at the beginning of the session to ask if there are any specific areas/problems you would like them to focus on. They check in during the massage once or twice to make sure the pressure is good or if you more or less. They have everything from deep tissue and sports massage to relaxation and prenatal as well as anything between. Parking is tricky at certain times of the day as Elements is located in a plaza with other stores (Home Goods!),so consider that when arriving for appointments. Pricing is pretty close to all the other massage places, maybe a little higher, but the quality and personalization of the massage makes it worth it. I do have a few favorite therapists depending on what I'm looking for in my massage, but I'm not sharing names because then I won't be able to get in with them Since I had massage brain( it's a thing), I forgot to take some pictures. Guess that means you're going to have to check them out for yourself!

Nice, Calming atmosphere, Relaxing massage. Ladies at…read morereception desk very friendly. They are closing following the safety protocols for COVID-19.

I rarely leave reviews like this, but after being a loyal Massage Heights Stonecrest member since…read more2019, I feel other customers should know about my experience. I maintained my membership for approximately seven years, made my payments as required, and have spent more than $6,500 on services, not including tips. After my last service in May 2026, I informed the front desk attendant at checkout that I wanted to cancel my membership. She told me she would make a note on my account. The following day, I missed a call from a manager who left me a voicemail acknowledging my cancellation request. She explained that a 30-day notice was required, that June would be my final payment, and that she would email me a cancellation form. I never received the email, but because a manager had called and specifically acknowledged my request to cancel, I believed the matter was being handled and expected June to be my final charge. Today, while reviewing my account, I discovered that Massage Heights had continued drafting payments in July and August. I immediately called the location hoping to get the issue resolved. The manager on duty, Arie, told me there was no cancellation request documented on my account and therefore there was nothing she could do. I explained that not only had I told the front desk attendant in person, but a manager called me the very next day and left a voicemail acknowledging my request to cancel and explaining the 30-day requirement. Instead of trying to investigate what happened or find a reasonable solution for a seven-year customer, the conversation became argumentative and Arie eventually hung up on me. I then went to the spa in person hoping we could resolve the situation professionally. Unfortunately, the experience became even more disappointing. When I explained that I work in the service industry and that customers share their experiences through reviews, Arie responded: "One review is not going to hurt us, all we will do is delete it." I was stunned to hear that from a manager. When I explained that reviews matter because people use them to decide where to spend their hard-earned money, she responded: "This isn't going to hurt me." When I told her that poor customer experiences can ultimately hurt the business and eventually affect the people responsible for managing it, her response was: "It will be a long time before that will happen." At that point, I asked for some consideration based on my history with the company. I explained that I had been a loyal customer since 2019, had spent more than $6,500 on services plus tips, and was simply asking them to help resolve the July and August charges after I had clearly communicated my intent to cancel in May. Her response was essentially that she was the only person who could help me and there was nothing she was going to do. I then asked her to contact the owner. Unfortunately, I received essentially the same attitude and no meaningful attempt to resolve the situation. Mistakes happen. An employee can forget to make a note. An email can fail to get sent. A cancellation form can fall through the cracks. What separates good businesses from bad customer experiences is how management responds when those mistakes are brought to their attention. After nearly seven years as a paying customer, I wasn't asking for special treatment. I was asking Massage Heights Stonecrest to acknowledge that I communicated my intent to cancel, that their own manager called me afterward acknowledging that request, and to show some reasonable consideration regarding the two additional payments. Instead, I was met with dismissiveness, hung up on, and essentially told that my experience and my review didn't matter. Based on my experience, I cannot recommend Massage Heights Stonecrest. If you're considering signing up for a massage membership here, I strongly recommend you think carefully before doing so--particularly about how your membership and cancellation may be handled when you decide it's time to leave.

Incredible head spa experience! Clean, beautifully appointed facility with highly trained,…read moreprofessional staff. Highly recommend!! Relaxing from start to finish. I feel like I just got back from a mini vacation!

I had an incredible experience at The Head Spa and I'm absolutely spoiled now! The place is…read morestunning with such great detail and charm! The sounds are soothing, the lighting is calming, and the staff is wonderful! I went during the holidays and the decor made it feel extra cozy and festive. Eve gave me my BEST massage ever. Spring made my skin glow with the Korean oxygen facial, and Nikki was personable and attentive while I received my foot soak. I'd love to book a pedicure with her next time because I'll definitely be back! It was also nice that they had seasonal teas, mimosas, and snacks incase you get hungry between services. The relaxation room was perfect.

Nicole is a true professional in every meaning of the word. Her technique is spot on and she just…read moreKNOWS what you need. She is by far the best massage therapist I've seen and has helped make me have less pain, more flexibility and more relief. I highly recommend her!

Nicole more than deserves all her FIVE star reviews! I agree with all of the wonderful things…read moreYelpers are writing. What I'd like to add is that I've had MANY massages in my life from all my years in Manhattan, some in PA, then in Charlotte (we arrived about eight years ago). I believe Nicole is all around the BEST massage therapist I've ever been too. I truly believe she has "healing hands".

I really wanted to love this new massage studio located in South End because the aesthetics and…read morebranding are genuinely beautiful, but this was unfortunately the most underwhelming massage experience I've had. For context, I'm a deep tissue girlie. Just in Charlotte I've been to the Ballantyne Hotel Spa, Mood House, the JW Marriott, Day Break, Nature's Spa, Hand & Stone, Zen, Massage Envy etc. I know and crave a good deep tissue massage. At check-in I was told the "deep tissue" add-on only meant ~10 or 15 minutes (out of 80) of deeper pressure and the rest would be Swedish. Fine, but I had a Swedish just three weeks ago and I wouldn't have booked if I knew this was the case. However, I felt no pressure at all and the experience translated more to a $190 unscented body lotion experience, not a massage. Furthermore, the $15 eye rejuvenation add-on was one packet of eye masks I was told to use at home, which genuinely made me question - why? The space itself is gorgeous and I really did consider a membership before today, but unfortunately I left very underwhelmed and should have booked elsewhere.

The massage was amazing. Rhonda does an excellent job! The ambience is beautiful! I love this…read moreplace. I signed up for a membership.

I am visiting from CA and found Renuka. She provides a great service , is super knowledgeable about…read morewomen's health and lymphatic drainage. Today I am going for my second visit before flying back home. Renuka shared many things I can do at home for my left arm lymphedema. I highly recommend her to everyone

She is straight to the point. My massages was nice. I was surprised that as covered more upper body…read morethan lower body. However, my areas of need were up there. I would have liked to also hVs my feet massaged - maybe next time. I bought the Groupon so I will Most definitely be back for my second visit. She gave accurate recommendations and the ambience was calm and inviting. She only really spoke when spoken too. She wore a kn95 mask which was very reassuring. I keep my mask on as well. Her hands are strong and she is very knowledgeable.

I've been coming here sporadically over the last year. Last February (11months) the cost of a 60…read moremin massage was $60. I went in today and they raised the price AGAIN. It's now $80 for the same massage/same time AND they just started charging fees to pay with a card....up to $5 depending on what massage you get. I really like one lady; I think she's the owner but there's another lady - the skinny one and she's AWFUL. Today I went in and she was on her phone DURING my massage! Leaving, texting, answering the phone should not be done while performing the service someone is paying for. My neck and arms were passed because she was too busy. The other lady I always see doesn't speak English and she only does feet in the front so every time a customer comes in the skinny one has to go help. I like that this place is relatively close to my house but it's time to just look for a new place to go. Don't go -- too expensive for the service you get. Rooms and bathroom are always clean and smells nice.

I hate that I have to write this but this was literally the WORST experience I have ever had!…read more I would suggest that they keep hot stones and warm towels in the room so the masseuse doesn't have to walk out. There should be a minimal level of professionalism when you have half naked people in your establishment. So don't take phone calls, in fact, you should leave your phone out of the room if you're working on someone (or at a minimum on silent). Also, the barn door to the room is cute but is not wide enough to cover the door opening so there is always a minimum of 3 inches of the room open. Here's the background: I've been familiar with massages and loved them. I used to get them weekly years ago but haven't had one since I had a baby (over 2 years ago). I took the day off after much needed stress relief and treated myself to a massage at a place that had 4.9 stars. I was stoked! Below is the list of reasons I sent my husband after I walked out crying.. Let me list the ways: 1. She chewed gum the entire time. So annoying. 2. Plastic stool wasn't on wheels so it scooted across the floor. Annoying. 3. Her phone notifications were on and kept dinging. 4. She stepped out the room the times for who knows what. 5. She must be the only one who knows the job because twice someone poked their head in to talk to her across my half naked body. And she talked back! Uber annoying. 6. She answered the phone to schedule an appointment. 7. She stopped to listen when a customer came in along about gift cards.. and then she walked out to go help him after the desk person just called her name!!! Like she had a corpse on the table!! That's when I went to leave and she came back and stopped the time.. she said sorry and asked to take care of the customer.. By the time she came back I was already about to cry.. she tried and I will say that she was good when she was present but there were so many interruptions that I couldn't get relaxed. I paid and left a $5 tip but I wish I hadn't. I wish I could have a place here since I'm new to rock hill, but for now, I think I'll try my luck in Charlotte. Video is of the room after she walked out to help a guest and left her phone at my feet. Her phone stayed open with the camera feed of the front room on.. that was a little unsettling but I didn't call it then. I'm learning to follow my gut and notice when red flags are coming in. Hope this helps someone else at least make sure that they don't get this experience or try another place. If you find a good one in rock hill, let me know.

Great experience from the moment we walked in until we left. The attendant, Nigeria, was so…read morewelcoming, passionate and knowledgeable of all the services and benefits. Love this place

I've been to the Invigory once after my wife got me a gift card here and I loved it! I called to…read moreset up my appointment for compressions and cryo recovery and they couldn't have made it easier for me. The leg compressions, they bring you to a nice relaxing room and offer you some water and some blankets and warm neck wrap to help you relax. The space boots you put on go up to a certain level (7, i think?) and you can tone up and down the level of compression yourself as you sit there during your session. My legs felt fantastic the next few days after this. For the cryo, I think I may need some more sessions there to see the real effects. I was in the cryo tube for about 3 minutes and yes it was freezing cold but not sure it had any major benefit for me. However, the man there was able to explain the actual benefits to me upon request. This place is great. It has friendly staff and a wide variety of treatment and recoveries. They also offer a number of plans and pre-paid treatments at very reasonable prices! I say go give it a shot if you've ever thought of trying!