Beware!! This business owner is completely unprofessional and rude. I called to cancel my…read moreappointment (yes it was short notice) today due to being sick with a contagious airborne virus - strep throat. She has the audacity to ask me if I knew I was sick yesterday and why I didn't cancel sooner. I get that ideally she would want a longer notice. However, I felt fine yesterday and went to urgent care on my lunch today for the sore throat and got the diagnosis. She got snotty with me on the phone, even after explaining all of this (when she should be thanking me for not spreading my germs) and completely lost my business. Bottom line - She *might* be good at skincare, but she IS NOT professional. *Edited to add... Terri sent me a text at 9:45pm to let me know that she would try to rebut this review. This further solidifies just how unprofessional she is. She had my email and could have reached out to me there. Again, there is NO defense for her unprofessionalism in the way she handled my situation. As previously stated, she jumped down my throat when I told her why I cancelled. She admitted, THERE IS NO CANCELLATION POILCY. I told her I could still show up, but figured she did not want my germs, and she agreed. Have a nice life, Terri.

I just moved to Charlotte and I was looking for a reputable, professional med spa. I have had…read moreseveral VI peels over the years from others. After receiving the same peel from Terri, I received burns on my face, This had NEVER happened to me before. When I finally got a hold of her, her response after yelling at me that I ruined her day off was that I was neurotic because my husband is much younger than me??? Unprofessional Kind ? There was nothing kind about Terri's response. On Saturday, I called her for advice at 8:45am. She did not return my call until 1pm. At that point, I had already been to the doctor who informed me that I had a chemical burn that needed to be treated. I did not return Terri's call because her voicemail did not voice any concern for me what so ever (even after I sent her the pictures), and in fact she told me to "stop googling things on the internet" that I had superficial burns. Again, I have had this procedure done many times in the past with NO burns on my skin, just peeling. Now, I have to hope that these burns heal and do not leave a scar. As for unkind words, I finally called Terri back and I was appauled when I was told that I "ruined her day off" and now her Sunday, and proceeded to tell me I was overreacting because I married younger man and I am insecure ? really? Look at the pictures, I was burned and she could not take a step back beyond her own ego to even apologize or offer any help. I really do not want this to happen to anyone else, and that is why I am taking the time out to respond.

I do not recommend this place. Everyone is very kind, but…read morethey do not follow my directions with what I wanted. One time, I went in for a cut just above my shoulders. She cut it just below my EARS. Another time I went in to give them another try, I asked for shorter, just in between my ears and my shoulders... she literally said no to me and cut my hair just above my shoulders. Don't go here xD

Walk-ins welcome here! Boom! We just moved here and my Awesome wife found this salon on yelp and…read moredecided to give this awesome place a try. Michelle cut her hair and did a fantastic job. She was very kind and she has a lot of experience cutting hair. My wife loved her experience here and has made her next appointment. Very reasonably priced! She highly recommends Michelle and Felicity Beauty Boutique. God bless all my fellow Yelpers always.

I finally decided to spend money on microblading for my eyebrows. Best money I have spent on myself…read morein a while! I chose this establishment because Mrs. Desiree has amazing reviews, and she is also a nurse. I'm in the healthcare field as well, so that instantly got my attention. Her online booking system is easy to do and follow. Her new location is even easier to find now. After my first session, Mrs. Desiree immediately booked an 8 week followup for a small touch-up, and educated me on hygiene care of my eyebrows through their healing process. She even gave me a free after care kit that came in handy after my touch-up follow-up as well. I ended up getting a severe case of poison Sumac that at first glance, seemed to be an allergic reaction to my recent microblading session. But ,because Mrs. Desiree was a nurse, I felt comfortable enough to reach out to her. We chatted through her chat line and she immediately texted me through her own cell phone number. She was able to guide me in regards to confirming it was not likely an allergic reaction to the microblading, but perhaps something else, and helped make the decision to go to an urgent care that confirmed poison sumac as the culprit. Mrs. Desiree was amazing during the appointment, and after hours. I will definitely be back especially since she now does lip blushing now.

These ladies were great to work with! Very kind and capable! That mix is rare indeed!read more

Maria is amazing! The vibe is quiet and efficient. The online booking system is effortless and…read morehelpful. Love this place!

I came here for my first Brazilian. I'm so glad I was able to do it with Morgana. She is very…read moreprofessional and does the job very quick. She's very careful and I was not in pain at all. Thank you!!!!

I love this place, especially how clean it always is. Staff…read moreis friendly and helpful. Maddie is a rockstar.

The girl up front was completely rude. She was rude with her remarks and she made the experience…read moreterrible.

I'm suffering from arthritis in my right hip, and I pretty much limped into the room, and 90…read moreminutes later, Lin had me able to walk without pain!

I am very pleased with my massage. I had the deep tissue with Jeni and the pressure was exactly…read morewhat I needed. She has the hands folks for deep tissue and all your massage needs! She books quick.

I've done a sports massage twice here and a few Swedish massages. All of them have been superb. The…read morewater fall white noise lighting and the warm tables are awesome! Could fall asleep on them. The workers are good at finding tension spots, and checking in with you on pressure.

I just had the most amazing massage and facial I've ever had in my life. Shannon gave me the most…read morerelaxing , thorough, massage. Every time she moved to another body part I thought THAT was my favorite part of the service. The facial provided by Shannon was, *chef's kiss*. Not to mention how sweet Stephanie was at the front desk! I've never had a spa experience go that well from beginning to end. I will most definitely be coming back. Thank you all for an amazing experience for my anniversary!

Alissa is my girl and I am telling you .....when she moves, I move...just like'dat. (LOL)…read more Location is awesome and off of Providence Rd. I've been going to Alissa for at least 5 years and I love her approach to filler and Botox. She's honest and conservative and when she informed me she had a new place, I was thrilled I made "the list" to tell. Place is wonderful. Staff is supper (hilarious) and kind. Also....I've wanted to do laser hair removal but knew that technology wasn't there yet until recent years. I didn't know where to go. Did some research and found out that Skin Spirit had the laser and the technician that knew how to use it. I had my first treatment with Reona a few weeks ago and I LOVR HER TOO!!! It wasn't painful like my friends said soooooo yeah. I'm finally able to get laser! Take all of my money Skin Spirit...just take it.

I had dermaplaning and a diamond glow facial with Reona and my skin looks and feels incredible. I…read morewould 100% go back to her for additional facials and treatments. She was so professional and talented. Ben at the front desk was also so friendly and helpful. I haven't had such pleasant customer service in a long time. What a lovely way to start a visit. The space is really nice as well. Bright, open, and they had a nice waiting area with refreshments and skincare products. I'll definitely return even though I'll have to drive down damn Providence lol.

Kait. Kait. KAIT!!! I can't say her name enough because that's just how much I love this woman!…read more I hadn't had a Brazilian wax in years, so I was a little embarrassed about the... well... "growth" lol. But when I tell you Kait put me completely at ease, that's honestly an understatement. My niece recommended Charlotte Sugaring and told me to book with either Christine or Kait. I chose Kait because her sweet smile in the picture just drew me in--and I'm so glad I did. From the moment I walked into the shop, I was greeted with the warmest energy. I met Christine first, and she is just as beautiful on the inside as she is on the outside. Then a stunning Mongolian goddess came out to the lobby (cheekbones for days!), and when I complimented her--because I do not hand those out unless I mean it--she smiled and said, "Oh, you'll be fine," in the sweetest way when I told her I was nervous. And then... there was Kait. She's a dead ringer for Kaley Cuoco--so stinkin' cute--and her energy is pure sunshine. From the moment we started, she talked me through every step, which I so needed, and she made the whole experience feel like catching up over coffee with a friend. The room had low, soothing lighting, relaxing music, and the perfect post-wax oil that made the whole thing feel like a mini spa moment. Kait isn't just good at what she does--she's genuinely kind, comforting, and so easy to talk to. I felt safe, seen, and taken care of in a way I didn't expect from a waxing appointment. For all things Brazilian wax from here on out, Kait is my girl. I'm officially a forever client!

As a long-term client who has supported this business since 2019 through their relocation and the…read morepandemic, I am deeply disappointed by my recent experience. After more than 20 sugaring services, this is not based on the quality of the providers, but due to the owner's short-sighted policies around their own "customer loyalty" program. When I recently presented my completed loyalty card for the advertised 50 percent discount, I was informed it could only be redeemed with the original provider, who no longer works there. That restriction was not communicated when the card was issued (nor is it printed on the card), and customers have no control over staff turnover. Staff contacted the owner, Kristen, who decided chose not to honor the promotion. While the providers I had, (Nou and Kait) were consummate professionals, the ownership seems to lack focus on customer satisfaction and retention. I happily supported a small business, holding up my side of the equation and expected the owner to do the same. Apparently my loyalty was not a priority and I will take my business elsewhere.

Type of Care, Care Quality and Office Experience, is wonderful and professional. Thanks!!!!read more

My name is Peter I had a appointment at Pinnacle dermatology back on February 19th 2026…read more administrative was not a problem when I went there I had a procedure done where they said I had a few legions caused by large poors and oily skin. They told me they would give me needles into my face to numb it up. the size of the needle was very unexpected in as much as I've had something like The same procedure before with smaller needles. I believe the person given me the needles was like a trainee and the needle that she used was a lot bigger than the last one I saw getting a procedure done at a dermatologist on my face. The lidocaine was still cool thickening the liquid itself which makes it more painful while being injected mind you I had four lesions removed. I was told that my insurance would not cover it so I paid cash. I have canceled the following procedure I was going to get done which was a lump in the back of my neck and I canceled the appointment a week before. I received a bill in the mail on March 19th. The bill was 153.89 I had paid them cash because it was not covered by my insurance For the procedure. They told me that the bill was because I'm a first time patient and that's for being in the office so. I show up for an appointment and I got to pay for being in the office cuz I showed up?? An then pay cash for the procedure on top of it ? I've never heard of such a thing in all my life maybe because I'm not from the south but where I come from they don't do that . The following procedure again like I said I canceled and I never returned for basically because the doctor told me that the pain that I went through with the first procedure that I had the legions remove that doing my neck was going to be more painful I guess they don't believe in applying a cream that numbs you up before you get the needles. HORRIBLE EXPERIENCE AND I STILL GOT TO PAY THEM.