Received a gift card for ME and decided to use it for a 60min massage and added foot scrub. Was greeted and checked in by front desk staff and asked to provide a driver's license, which was a 1st for me for a massage. I didn't love the look of the massage room, it was dated and kinda no frills. But the sheet/blanket smelled clean, and so I proceeded. My massage tech Greatness was knowledgeable, did an excellent job, and I actually got 60 mins of service. Once complete and checking out, the front desk tried to sell me on a membership, but I declined. It was a very good massage, but not enough to commit. I enjoy the overall aesthetics and amenities of a spa, which this place is not. I will book another appt with Greatness and return to use the rest of my gift card at a later date. read more

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Do not go there. They will tell you to come in sick and charge you if you don't. They should be protecting their guests and therapists from illness. I have never had a spa charge me for changing my appointment due to illness. Do not let them tell you it is a policy. The policy says they have the right to charge you if it is not a good reason. This is how people transmit illness. And I told them I would give them my gift card and they were not permitted to charge my card. They charged my card in seconds. The manager's behavior was repulsive. read more

Meghan is a miracle worker! Nice folks at the front desk. Left feeling great and super relaxed.

Just had a massage from this place and was very disappointed in my services. I arrived at at 3:05 and received a massage at 3:10 until 3:55. It was a 45 min massage charged as an hour. The women massaging me had firm pressure but didn't work my shoulders, neck or head like I requested, just my back and limbs. I was also forced to wear a second fleece blanket over the white sheet because it's "their rules" but it's a 75 degree day out so even with the fan I was overheating. I paid 75$ plus tip and tax even though I was very much dissatisfied and shared my thoughts with no sympathy from Steph or check out. I'll never come to this location ever again and I would avoid this place at all costs. I can even suggests better cheaper places who give you a full 60 min massages. read more

Horrible horrible place! I cancelled according to the agreement and they did not honor it and charged me again. I have all proof, they can't even defend themselves. I asked to speak to someone higher up and was never contacted. I have contacted an attorney and the news. read more

I didnt even get past trying to make an appointment. I called in to make an appointment and told the woman(i believe she said stephanie was her name) i have fibromyalgia flair up and was looking to schedule a massage package for it she said she had nothing today but had 10am tomorrow. Unfortunately i am unable to do tomorrow at 1030am and i told her such but asked for anything after 1130am tomorrow and she straight said no they dont have anything for today and to call a different location, that maybe they will have some for today. I was open to other days, apparently she wasn't and didnt want my, very willing business. That's fine, i am always happy to keep my money. read more

I'd rate this place a ZERO if I could!!!! Their customer service is horrible. You book an appointment, when you check in you're all good and they put your payment through. A few days later you see another charge for the same amount. When you call they tell you that it's YOUR responsibility to say you want to use the package at that time if it's before your monthly withdrawal. Why would I not want to use my package??? That's the reason I got it!!!!!! Since it's on another system (and all the customer service people in the front know that) they don't check and it's the customer's responsibility. What???? How long does it really take for you to look into another system? Because when I call and question it only takes two seconds!! This place takes your money when things are already hard enough. NEVER EVER AGAIN. read more

Prenatal massage with James was perfect! He was super professional and my massage was amazing. Definitely will be back

Horrible knot in my back which causes migraines. Needed pain relief before a booked engagement. Appear to have a high staff turnover, per reception. Seemingly ignorant, uneducated or just simply uninformed and not interested in your own, individualized needs. Collection of credit and other personal information was highly suspect. Your due diligence is needed and your expectations should be set low. I walked out after an hour. I'd lie on a rock positioned at my pressure point before I allow this establishment to touch me. Red flags galore. read more

unbelievable bad service! (the massage therapist i always booked deserves 5 stars however). after years of membership i canceled and was told that they take 10 days to approve the cancelation which will fall into another membership fee. membership fees are in advance! i canceled and did not accept the fact that they charge me for a future month! since they had my credit card information, i changed my credit card with a new number so they could not withdraw any future fees (which would have been theft) now they sent me an email that my account was suspended for non payment ( of FUTURE services!) and they can only accept my cancelation if i pay a future month!) unbelievable! unethical! and theft! read more

My comments are more about Massage Envy in general than this location. I really like my MT and never had an issue until recently when the soonest appointment I could get was a month away. I even tried to go with another MT and still nothing available. I decided there was no reason to be locked into paying every month if I couldn't schedule, so I wanted to gift my extra sessions and close my account. I did one while in the store, I called on the phone to do another and was told I could only gift one a month. Why? The sessions are paid for, shouldn't I be able to do what I want with them? It's bad enough that once you gift someone, you can't do it again for 6 months - but to find out I can't even gift sessions I have paid for seems really unreasonable. They have a good scheme going on since if you have a few extra sessions, you don't want to cancel the membership and lose them, so you keep going. But, what good are they if you can't use them? If I can't book a session they are useless - so why can't I gift them? Not a fan of this policy and basically over it, I will cancel even if I lose the sessions. Just don't join, that's my advice. read more

New management is horrible. If you want a "full body massage" were you're feet aren't touched, lightly touched and you're bathed in the crappy oil this is the place to waste your money. My husband was a member and he called all weekend to schedule an appointment for us and nobody answered. Once he got a hold of me the girl could not understand that we wanted to schedule two massages, but not a couples massage. So we hung up and called back later. Once we booked our appointment, we got there early only to be laughed at for how they misspelled my name and to hear our massages therapist were running late. As we waited they had no water, no toilet paper, and you can hear the three girls on the front chatting it up loudly. Only reason they even get a one star is because it's the lowest rating I can give them. The massage was not worth what we paid, my feet weren't even touched for a "full body massage" I was soaked in cheap oil afterwards and the girl kept moving the bed up and down during the massage. Worse massage experience I've had, my husband canceled his membership and we will not be going back. read more

Love this place and the relaxing atmosphere. I also highly recommend Michael St. Bernard for massages because he knows a bunch of modalities like reflexology and really takes time to listen and go over all your trouble spots. Thank's Mike! read more

I had several massages from Lacey in 2019 and 2020. She was fantastic. The location has been amazingly accommodating with my membership, due to my not being able to come in during the pandemic. They are a well run establishment and I have appreciated their massage services AND their customer service! read more

So what can I say, I've been a member with Massage Envy for several years and all I can say is that the standards have really gone down hill. It seems that whenever a decent massage therapist works here they don't last. Just as I get used to a therapist and she gets to know how to work with my body and situation (although I stay active I do suffer from lower back ligament issues and sciatic issues) they go and move elsewhere. If you can find a therapist that can work on areas outside of the back and the leg between the foot and knee then good luck. The muscle system is interconnected and especially when you have the condition I have you need more than those areas covered. I get it, they are probably trying to avoid getting close to certain areas but really it is possible to do a full body massage with correct draping and this not to be a problem. Really fed up with the revolving door and being told 'so and so' is a great MT only to find that once again they fall very short. Don't get me wrong, there are some very pleasant and personable MT's at the location but ultimately I'm not there for the social aspect. read more

Even during a pandemic that is still rampant in NJ, the customer service at this location is unacceptable. During my membership, I gifted a paid service to a family member. She didn't get to use it at the time due to COVID. Massage Envy closed temporarily but upon reopening, did not extend the deadline for the service to be used. I moved away and asked if the gifted service would still be valid. They charged my family member for the service I gifted, although it had already been paid for. Wow, what kind of business does that? Manager was unwilling to make the situation right. read more

James consistently gives very therapeutic and healing massages. He is a true asset to your organization. I was skeptical at first to sign a contract for monthly massages. I would only seek therapy when I was in pain. This has proved to be a complete resolution to ridding myself of pain. It's amazing. I feel like my monthly visits are doctor's visits with a prescription for total body wellness!!! read more

This was a terrible experience from the start. Made an appointment for me then harassed me twice while I was at work to give them a credit card. They needed it so they could charge me 50% if I cancelled. Absolutely terrible customer service. There are many options out there for massage. Locally owned salons care about their customers far more. This is a chain store. The McDonalds of massages if you will. Proceed with caution. With so many other options out there, why bother with this kind of headache read more

DO NOT USE THIS LOCATION! I signed up for a yearly membership, but wanted to use it while I was on vacation. I was visiting my parents in South Jersey and decided to use this location. I called to make an appointment, they accessed my account and told me I had 5 sessions available and scheduled me for 2 different services for the day. When I arrived at the location, both front desk girls were busy and so I took a seat. After waiting 10 minutes and, now 10 minutes late for my appointment, someone finally acknowledged me. The girl working the front desk very rudely told me that my session had expired and that I had to work it out with my home location. After trying to understand the situation she very rudely brushed me off and ignored me trying to get answers from her. After calling my home location, who then admitted they had made the mistake, they apologized but at the that time it was too late for my treatment and I was out of a session. Why did the Mount Laurel location not mention this issue when I made the appointment? And now I am out of a session due to their mistake and had to deal with their rude staff, after I pay $60 monthly to be a member? I told a friend the situation, and they mentioned they have had similar situations with VERY RUDE FRONT DESK STAFF, scheduling the wrong times and causing her to lose sessions as well. I would never recommend this location for anyone. Unless you enjoy being treated poorly as a paying customer and possibly getting ripped off. Will definitely make sure all my friends and family know about the experience at the Mount Laurel location so they never use it. Hopefully they hire new front desk staff who know how to do a basic job and don't enjoy ripping off customers. read more

I write this review and gave it one star because you can't give anything less. I had the misfortune of having this membership started as a birthday gift almost a year ago. From the beginning this has been a fiasco and I wanted to cancel it many times for various reasons. I will try to keep the current issue at the forefront of this negative review. I am paying for something that I can't fully enjoy because it has always been issues and when I get there I cannot enjoy the massage because I am so wound up from arguing with the front desk staff for their mistakes. I had an appointment scheduled today with one of their staff that I finally found could relax me and understood they are providing a service of relaxation. Because I had some things come up today I called to reschedule my appointment to Thursday. The young lady on the phone was not very attentive and kept being interrupted as we were trying to get this done. I asked for the same person I was using today for Thursday. She told me he was unavailable but had someone else at 2. I accepted it and went on about my business. I received a call and voicemail from them stating I missed my 2:00 pm appointment today and they have a fee. Now let me reiterate I started my call earlier with saying I needed to reschedule my appointment today for Thursday. Why would she schedule it for 2 today??!!!! So I called back only to have to same young lady come to the phone telling me that I scheduled it for today. She continued to argue that, which in itself it horrible. She then tells me that there is a fee for same day cancellations, although she did not say that this morning when I called. I told her I would keep my original appointment for today to which she responded that it has already been taken. She gave me a 7:00 pm for today. I explained that I would be canceling my membership today when I come in because I can't take these issues with them. So now I have two massages sitting on their books after today that I am giving away because I cannot see myself returning there. I won't even enjoy the one today because I will be so infuriated at dealing with this. Such a waste of money and space. My advice don't frequent these chain massage places. They aren't worth the hassle you think they are saving you from. read more

I posted a review last week about massage envy that was very negative. I had a lot going on in my head personally and I made an unfounded and unfair accusation of racism. The young woman did not utter a single racist word or do anything to indicate that she was racist, so for me to throw out such an incredibly strong statement was wrong and I apologize. I did not like how the employee looked at me with what I took as disgust, I did not like how she talked to me, I did not like her overall costumer service, however; none of these factors equate to racism. The manager of the store called me personally and left me a very nice message asking to speak with me. We met in person and she gave me exactly what I was looking for, a little understanding and an apology. I offered my own apology for levying such a hurtful and potentially damaging accusation and will do so personally to the employee if and when I have the opportunity to do so. Based on the conversation with the manager and the professional way that she handled this situation, I am planning on becoming a member and excited about utilizing their services. To anyone who reads this, give massage envy in Marlton a shot, I can personally vouch for the high quality of management and look forward to being able to speak to their quality of services. read more

A lot of bad reviews that are kind of unwarranted. I wanted to go a few times before chiming in. So far, my experience has been nothing but stellar. I gave them my preferences and they matched me up with a therapist who is in my top 3 that I've gone to my entire life. Their pricing is a little inflated if you just wanna pay as you go, but their membership offers a very good value and is flexible enough (you can freeze, you can carry over sessions month to month etc.) read more

I got a massage from Joanna. At first I requested medium pressure but I workout and lift weights so she recommended a deep tissue massage. She was able to change her pressure for me and was amazing. I will definitely be back to see her again! read more

They obviously deserve the low ratings. Changing locations. The desk staff are not very bright. They can't understand basic concepts like reschedule an appointment versus a new appointment. It is very awkward when leaving as well in the manner they ask for tips. Had to call twice to resolve an issue and hope I got a different girl. The masseuse I had was great, but she left. No surprise. The next one was awful. It was like she was swatting flies and not actually massaging. The next time I asked for pressure and I had bruises! Crazy. DO NOT SIGN A CONTRACT. NOT WORTH THE 'SAVINGS'. Can't make up for the irritation of dealing with them. Peace out. read more

Be very careful of this location. My husband gave me a Christmas gift card for 3 visits. When I came for first visit I was asked for a Credit card when I questioned why I was told they need one for their files that nothing was being charged. They had me fill out papers for the yearly membership I told them I only wanted to use the visits that were given to me. They said I would never be charged it was paper work that went along with the gift cards. I made sure on my last visit that nothing would be charged I was not joining for a membership, I now have a charge from them. I called the manager she didn't want to hear anything. Very uncooperative and very shady. I normally use Hand and Stone but my gift card was for this place. I will never be back here. Hand and Stone is always a pleasure and I have never had these issuers. It is a shame that a Christmas gift card can turn out to be such a mess. read more

In town on business and wanted a massage same day. I called, they scheduled an appt for the next hour, then took my name and number. Didn't offer me any other services. I called back to see if they could do another service since I had plenty of time but they didn't, she didn't really care to explain or apologize (like a good customer service establishment should) other than "the salon services are booked." So then I realize I should have asked if she had booked me with a male or female and she said male, then said over and over that he was really good. I am post partum and my preference is a female, but she acted disgusted and said no other Appts til 3 hours later then put someone else on the phone who couldn't book me for both Appts (which is fine) so booked me for later that eve. Again, hung up. On my way there I passed another nice place who could take me earlier so I scheduled there and when I called to cancel, like 20 minutes later, she says "well we have a 24-hr cancellation policy but we won't charge you this time so know that for future reference." I had scheduled my appt for the next hour 20 minutes prior. No offer to reschedule or offer of any other services or anything. I probably won't ever go there now. I'm less than impressed with the limited conversations I've had with them over the phone. read more

I booked my massage on-line on Monday, November 16 requesting a morning appointment with a female therapist. I immediately received an e-mail stating my request was received and I would be receiving a call to confirm my appointment. By Thursday, November 19, no one had contacted to me, so I called to confirm my appointment. I was told by the front desk they did not receive my request but they could schedule me with a male therapist, I told them I had requested a female therapist for the morning. Then they told me I could have an appointment in the evening with the female therapist. At this point I realized how poorly run this place was and hung up. What is the point of having an on-line appointment request if you do not use/open the requests? I will stick to Tranquility and Artistre Salon. read more

I usually have an amazing experience here, especially with Lacey and Mandy. They really provided a relaxing, thoughtful experience. However, at my last visit, my massage therapist was Alice, and I did not feel the same about her services. She seemed nice and I was convincing myself to give her to benefit of the doubt, but it wasn't a relaxing experience and I will not be booking with her again. She barely used lotion so the friction was almost painful, she was mildly rude, she ended the massage about 10 minutes early, she left the lights on, she had a cold so she was coughing and clearing her throat the whole time (which I understand is not her fault, but it isn't exactly relaxing), and she was not gentle with moving/tucking in sheets. For example, when she tucked in the sheet into the top of my underwear, she snapped it back on me multiple times! Overall, not a bad enough experience to not return, but I'll definitely be booking with other massage therapists. read more

So, I have downloaded yelp to specifically leave a review for this massage envy! First and most important thing in my mind for business is customer service, when I called the customer service was normal nothing spectacular and nothing to complain about. I was a very specific on what I was looking for in my massage due to what ailments I have and also I am a massage therapist so I understand the trade. The person on the phone was very patient with me and finding my rite match which was going to be Iris, after ten minutes or longer on the phone! So I was told Iris was who I would be having a month out, which I was totally fine with at 9:00am for a 80 minute deep tissue! When I arrived for my appointment a month later 30 minutes early, found a baby sitter who I paid, for this long overdue appointment that I counted down, well they didn't have me in the book! In fact they had someone else in my slot for a 50 minute and told me wait for a manager who was not there until 9:00am. While I was sitting there I had already new I was not getting my appointment which o waited a month for because Iris picked up her client and there was no appointment! Until 10:30 and only for a 50 minute! I was livid, the manager seemed young minded and did not seem to know how to properly handle managing the store! She was not able to accommodate me and told me essentially that I did not make and appointment and they would not book a new client for a 9am appointment ever, that is the most obscure thing I have ever heard, it's a business who always take business. I felt as if healing process was not the mission of this massage envy and was not at all conveyed by the manager, I left annoyed and took my business a crossed the street to Virtu Spa "moorestown" where they instantly made me feel welcomed and truly happy to have me for business! I had to wait just for a small amount of time and had an amazing massage and was treated like a queen, the manager Simone even came out to me and apologized for my frustrations that came from the terrible customer service just a crossed the street at massage envy! I do not recommend massage envy in my laurel I spent 20 dollars more a crossed the street at VIR TU SPA MOORSETOWN and had top notch services! read more