So this was my first time here. The ambiance as you enter into the back room was sooo soothing. My masseuse asked all the right questions about any particular areas I wanted to focus on, the level of pressure, etc. I would say overall the experience was pleasant and I achieved pretty much the result intended and at a decent price! read more

This Sunday as I'm pulling into the parking lot of the massage envy I was called (10:57 for an 11 am Appt) and told that an emergency had come up and my massage therapist wasn't going to be there until later. I could either wait 30 minutes and they would include enhancements or I could cancel and they wouldn't charge me. Since the drive was over an hour to the store and back and I had another appointment what I really wanted was to charge THEM gas money and my time. I just don't understand how they didn't know this until three minutes before my appointment. read more

Massage Envy - Massage Near Me - Norwalk, Connecticut

I've been a member of Massage Envy for about ten years. I joined when I lived up in Boston, MA, and transferred to a CT location when I moved. I now live about 5 minutes away from the Norwalk-Wilton location, and I love it. I've maybe been there for ten appointments and had 4 - 5 different therapists, and they all were outstanding. I've never had a bad massage since I starting coming here in October 2019. Parking in the shared lot can be a little tight, and during busy hours, it can be a little tricky to find a spot. read more

Looks like I can't respond to the owner's response to my original review, so I'll leave another one. The last time I was cancelled on by this franchise, I asked to speak to a manager. The receptionist told me that would happen. I was never transferred to said manager, not did the manager ever reach out to me. So I'm not sure why I should try to reach out again. Waste of time. DO NOT GO HERE. read more

I scheduled a last minute massage for pain I was having in my back/shoulders. I was greeted nicely by reception. The place seemed clean and it had a soothing atmosphere. My massage was supposed to be 60 minutes but it was more like 40. I didn't get into a room onto the table until 4:45 and the massage person left the room at 5:20. He was OK, not great but ok. I've had worse. The massage felt a little sloppy to me versus other places I've been. The good news is that being new to the location my massage was $70 instead of $120. I would not pay $120 for the service I got so will not be going back - but again it was not horrible just not the level of service I am used to. read more

Don't waste your time and money. Go to an actual spa! I was disappointed in this place. read more

I don't recommend going to this place because when I went there I made an appointment last month, and for some reason they told me they did not have my appointment on their calendar. And they try to offer me to come back at 5 o'clock. No just no. read more

I cancelled my membership and they continued to charge me but not oj my credit card. they charged a card that I had used of a family members one time. I only found out when my mom told me she was getting message envy charges. Fraudulent and I will be pressing charges. read more

Terrible service. Horrible therapists....grunt and use cell phones while doing massage. Look under the tables...it's FILTHY. They don't keep their help. That's a very bad sign. read more

This place is just awful. I've continued to accumulate sessions on my account but can't ever find a time slot to use them up. The new manager told me they have less than 50% of the staff they should have. Yet despite that, they offer nearly no flexibility to share with family members and they have recently cancelled my appointments multiple times making it even harder to use up my extra sessions. The manager told me there is only one massage training school in CT which limits their ability to find masseuses. I've given up dining good ones, at this point I'm just trying to find any time slot that works with my schedule but that really requires scheduling about two months in advance. read more

they fail to disclose that if you cancel the membership for any finacial reason and you dont use the services that you have paid for, that expire and you lose your invested money. so lets say you have 4 massages paid for you lose the money without services rendered, wich is in my book theft. read more

I was given a gift card prior to COVID , and haven't gotten around to using it. I called with several questions. I'd like to thank Laura for such great customer service. She was extremely kind and personable. I'll definitely be scheduling an appointment! Thanks Laura! read more

Joe the therapist was definitely one of the best massage therapies I have ever had. He was really great. I told him where I was feeling knots and that I was suffering from major tension headaches. He paid attention to what my chief complaints were and targeted those areas. I walked out pain free. I was relaxed. My body felt amazing. Thank you Joe!!! I hate that you work so far away. I will be back, but wish you were closer so i'd book once a week with you. If I could give Joe 5 stars on this review, I would but I have to knock off a star because I had a very odd experience at the front desk. There is a manager office behind reception. The woman (blonde older lady who over-tans) was on the phone in her office and was such a loud mouth! She was so loud I couldn't hear what the receptionist was saying to my check in. The atmosphere was NOT RELAXING when you walk in the reception area. She needs to tone it down. She was non-stop with trash-talking to whoever was on the other line. I almost walked out before my service. Glad I didn't because Joe made up for this woman's inappropriateness. She should not be in the spa industry. Also, I live in NY and traveled 45 minutes for a massage. Walking out would have ruined my day. When you walk into a spa, you need to enter serenity. Whoever this woman is, she is a loud mouth and disrupted my 1st impression experience. She should be relocated to the back of the building, far away from clients who are seeking calm, relaxation and QUIET!!!! read more

What a terrible place .. never get your Massage done from here .. the staff has no idea how to treat people . Please don't waste your time and money by coming here . read more

Reached out to leave a review on company's website over a month ago and never heard anything back!

I went for the first time (to any Massage Envy) and saw Christine. She is a CCMT graduate and it showed. She was professional and knew exactly what she was doing. I prefer to have only CCMT graduates since they get a very thorough education and know what they are doing. I have a back injury and wicked tension in my neck and shoulders (as we all do) and she did a great job focusing in these areas and taking care. The front desk staff was super friendly and kind. For $59 I think it's a great deal. I need to go often and don't need to pay well over $100 for the whole spa experience. I just need the massage and to get better. The sheets were a tad worn (note, a tad) but other than that I didn't notice anything out of the ordinary. I wouldn't approach it as a spa. It's certainly not a spa so if you go in expecting the Red Door, for example, you will be greatly disappointed. If you go in expecting a professional massage and nothing else, then you will be pleased (at least if you see Christine!) Side note, they expect a tip on the full price of the massage ($96) and not the discounted price for members ($59). I didn't realize they considered the member price a discounted price and wasn't expecting it. Not a big deal just something to know ahead of time on how their pricing and expectations go. read more

So if your looking for a massage, eh, it's okay, however I found the girls in the smaller nail salons do a better job at ridding stress better than the ones at Massage Envy. In addition, I don;t care for the sales pitch after the massage, it really takes away the from any experience and benefit you may get from the hour session. Here's the GREAT PART, I made an appointment, and being a Manager of a Retail Store, didn't realize I had the appointment for that day, they called me the day of (a Thursday) but left my cell phone home that day, yet I recieved a message alereting me to the fact that because I missed my appointment I would be charged 100% of the appointment! HOOOOOLLLLLDDD EVERRRYTHING! First and foremost, it was an accident, secondly, I don;t make a habit of missing something I enjoy, thirdly, when I sspoke to the lady at the salon about this, I kept getting the "I'm sorry" a hundred way to sundown, with no customer satisfaction at all. But a story about how if they plant to have someone do your massage, and you don't show, the person doing the service WILL NOT GET PAID! Whose the person who developed this plan, and what employee would stand for that? So they pass their lack of business skills on the consumer I see. Well, after hanging up I realized, that I need to look closely at the form you sign after your massage, as I don't believe, I sign anything that held me contractually obligated. SUMMARY: Not only are they cheesy when you walk in and out the door about payment, they, hook you in to suck you up, and the massge isn't even worth the effort of fighting them, truthfully...I've been before, and wasn't impressed, I only was going because it was a "GIFT CERTIFICATE" so if yu don;t want your gift to become a gift of charges, STAY AWAY FROM MASSAGE ENVY! Theres really nothing to envy at all. read more

My husband and I had never gotten a massage before and were very happy with our experience here. The front desk, Roseanne and Robbin, were very knowledgeable and kind and helped explain the process before we went in. Our massage therapists, Vanessa and Patricia, gave an amazing massage. They were very patient with us and made sure to check in to see if their pressure was okay throughout the massage. We felt so relaxed, we almost fell asleep! Overall definitely worth a try! They also have great intro rates read more

I made an online reservation and somebody from Massage Envy called me back to confirm today's date as my appointment. But when I arrived they claimed that my appointment was for next Saturday and that no one could help me out today so I told him to delete my account information and I walked out. It was at that moment that I discovered the Foot Heaven Spa down the street and I will never go back to Massage Envy again. read more

Linda is great!! I am so glad I signed up for a membership and get to see her monthly!

Massages are great but new manager Roz is beyond rude and unprofessional. Have been a delighted Massage Envy member for almost 8 years, have been to dozens of locations around the country and have NEVER experienced what I experienced at this location. Avoid this location! read more

The massages are OK but the staff and the management are so rude! If you dare have a complaint or an issue, do not bother trying to resolve it, as the customer service is terrible. I will NOT be returning. read more

Great place for a massage. One of the better places in toen. I highly recommend and will continue going to recieve full body massages..

I love this place my awesome friend had given me 1 o0f her messages, because I had a lot of personal issues going on and she thought this would help get my mind off of things, and it most certainly did. They we so professional and welcoming just what I needed at that point the message technician was amazing and knew just how to read my body which blew me away. That day I signed up to become and scheduled a couples message for myself and husband he loved it just as much as I did. read more

The five stars here are specifically for Carlos - I've had other therapists there who don't dig in deep and are not worth the money. Carlos is, hands down, the best. When he works my back, he finds all the trouble spots and works intensely on them - he does a great job of loosening the knots in my back. (I've had other therapists here who never even bother to find the trouble spots and just wipe their hands up and down my back like a rolling pin.) After a session with Carlos, my joints everywhere pop for days because they're so nice and loose. read more

I purchased TWO 3month Gift Memberships for Valentine's Day at this Massage Envy in Norwalk. During my purchase on Valentine's Day, it was quite hectic and the sales person did not clearly explain the program. My significant other had 1 massage and today wanted to book his 2nd massage. We were told his membership expired and he lost his remaining 2 massages! The Manager was VERY RUDE AND CONDESCENDING, asking for yet more money to reinstate the membership. When asked why an Alert Email was not sent to notify him of the upcoming expiration, the Manager had no intelligent response. I will NEVER again purchase from MASSAGE ENVY as their customer service and good will are non-existant. Obviously they are very short sighted and care less about recurring business. BUYER BEWARE, You can get a top quality massage at a day spa like Dreams Spa for less than it costs here. read more

I am editing my previous review as it seems things are up and rolling now. The staff and facilities were great. That shopping mall is always a pain to get in and out of,but otherwise all was good read more

Great massage. Polite staff. The only thing I didn't like was that they call it a "60 minute massage" when in fact it's 45 minutes in my case. read more

I called last night to see if they had any last minute openings for a prenatal massage as I am due any day now and was having a lot of back pain. I received a call this morning and was able to get an appointment for this morning. The front desk, massage therapist, and all the staff I encountered were nothing but friendly and professional. I left there feeling much better than when I walked in and look forward to going back soon! read more

My husband and I each had a great experience at the Norwalk location. Folks at the front desk were very nice and our therapists, Vanessa and Amanda were fantastic! I had Vanessa and felt very comfortable with her at once. She gave a firm, strong and fluid massage. Her hands were instinctive, working on my muscles in the way each one needed treatment. She was also generous with advice on the best way to take care of my muscles in between massages. My husband said that Amanda gave a great massage, she was strong and very attentive. We look forward to our next massage! read more

I had such a disappointing facial here. I normally go to Stamford but couldn't get an appointment that worked for me. I was really looking forward to it as I've always had a great experience in Stamford with Sarah and one other. Not the case in Norwalk. Instead of the normal massage while you sit there for 15 to 20 minutes with a mask on, Carolina (I think) just sat there. It was awkward and definitely not the experience I was looking forward to or that I was paying for. I realize that its not a massage, it's a facial but you're paying for what is supposed to be a relaxing experience plus you have to pay $10 extra for product (which is something I've never encountered). In fairness, when I asked at the woman at front desk whether Norwalk does thing different than Stamford, she apologized and I said it wasn't a big deal. But thinking about it on the drive home, the more I realized that it's not really ok to pay for someone to sit there doing nothing for a good portion of a time you're paying for. Overall I think massage envy is a good value for people like me who can't afford a super luxurious experience. That being said, buyer beware if you're going to Norwalk. I certainly won't be going back to Carolina. read more

Massage Envy is great. My guy is Brian and he does a terrific job with my chronic back, neck, and knee issues. As my issues manifest themselves differently each month, he mixes it up and really hones in on my issues that sessio. I always leave grateful and in much better shape than when I arrived! I've come to realize that my Massage Envy membership is more about health and wellness than a luxury. I really need it! read more

My boyfriend and I got massages and facials this weekend. In the relaxation room they had hot cider which was a nice touch for winter. I didn't like the facial and he did. He didn't like the massage and I did. So I have it 3 stars. Difference of opinions. The facial consisted of 3 masks with little to No facial massage, she didn't even do extractions. I could have given myself facial masks at home. The massage was good as a therapeutic massage but definitely NOT relaxing. Nothing special. I will try another massage envy, maybe Stamford or Wesport. read more

I came in for the first time today and had a massage with Brian. Everyone was very friendly and professional and Brian was fantastic. He was super knowledgeable and had a very grounding energy. I would recommend this facility to anyone in the area. read more

Similar to the reviews for the other massage envy operations in ct. You get what you pay for. I requested a deep tissue massage and got kitten paws on my back. THe beds are extremely uncomfortable and the headrests are way too high. My lower back was killing me by the time it was over because my head was propped up so high even though I requested she lower it. My masseuse was nice enough but man, what a waste of time. I wont be going back. read more

The initial phone encounter was very professional. I was able to make an appointment at my convenience for the introductory price. Well, I got a call on the day of my appointment saying the therapist called out sick and I no longer had my scheduled appointment. I was asked to call back if I wished to re-schedule. And I did. It has been over 2 weeks with no return phone call. I find this extremely unprofessional, to first be cancelled on the morning of and then no follow-up phone call. I am likely to be charged a fee if I cancel with less than 24 hrs notice but there is no penalty for the spa doing so. Clearly they don't want my business so I will take it some place else. Very disappointing. read more

Massage Envy is the best, I've been a member for almost 3 years and in that time had only one massage to complain about and when I did tell management about it they gave me a complimentary massage to make up for it. The massage therapists are awesome, they know what my body needs even when I don't, I come out of every massage feeling amazing and so relaxed . I highly recommend Massage Envy Norwalk/Wilton location. read more

Incredibly friendly and reliable manager and staff. Excellent massages and facials. Highly recommended.

This is the worse place I have ever had service from. The manager Lisa point blank explained to me that at one point my account was cancelled. Then she re-instated it and when I wanted to make an appointment for a facial they didn't have an aesthetician for 3 months!!!!!! What kind of service is that? AND they want your money every month even thought they don't have someone that can accommodate what you need. Hmmm....In my book that is called scamming the customer. Sorry not on my dime! This is an awful place and I will never ever go back!!!!!!!!!!!!! read more

Great experience! I go in for my facials and massages and have never been disappointed. The therapists are friendly and professional. The front desk is very helpful. Love this place. read more