I had a terrible experience at this salon, primarily due to the actions of Marita. I went in for a…read moresimple toner to correct brassiness while keeping some of the blonde for dimension. However, she insisted on lightening my hair further, claiming that toner alone would turn it green. When I tried to clarify what I wanted, she shut me down, saying, "Don't tell me how to do my job." Initially, I thought she was joking, but given how she treated me afterward, I realized she likely wasn't. The next morning, I woke up unable to brush my hair properly. I felt stiff, tangled chunks in the back of my head and immediately called the salon for help. The receptionist booked me an 11:30 AM slot, and I asked to speak with Marita to let her know I was coming (assuming we were still on good terms). Instead, she rudely dismissed me, accused me of wanting a free service, and told me to "just wash it off." I then spoke to another manager, Christina, hoping for better customer service. Unfortunately, she also shut me down, refused to let me come in that day, and told me I'd have to prepay for a future appointment just to be seen. I ended up having to go to another salon, where the stylists confirmed bleach had been left in my hair, causing significant damage and breakage. Mistakes happen, but how a business handles them matters. Instead of taking responsibility, Marita and Christina ignored my concerns and refused to help--leaving me with severely damaged hair. If you value your hair and good customer service, I strongly recommend looking elsewhere. Photos and screenshots will be posted to comments They had me sign a form agreeing that they couldn't guarantee the color would come out exactly as I requested. When colleen reached out to me this week after this whole incident, she also dismissed my concerns and lead with what I signed even after I explained the color was not the problem, the bleach was. And then stopped responding

Had a negative experience last time I had a facial here but it was one incident and a specific…read moreperson so I gave it some time before coming back to see if things improved. The person I had no longer works there so I was excited and hopeful that my experience would be better. Unfortunately, this recent experience was no better. The visit began with a disappointing start when upon check in we were informed that the steam room was out of order. This is a small business (my sister and I were the only clients in the women's section) and the only spa amenity is a small steam room. There is no sauna, hot tub, salt room etc. The steam room is it and it was closed. Not a good start but whatever things happen and I'm here for the facial. Had Adriana who by all accounts was doing a good facial until about 30 min in after putting the heated cloths on my feet...she said she would be right back and left the room! I have never had someone leave the room during a service anywhere. Usually when they put the hot towels on your feet they work on your hands or massage your neck and shoulders. So this was strange. From my last experience, where the esthetician kept leaving the wet towels on my face and sat in the room without touching me until the cloths got cold, I expected to not have it happen again. Unfortunately the same thing happened. Don't know if this esthetician had to use the restroom, felt sick or what but she was gone for a while. I was left in the room with the wet towels on my feet and nothing else being done while she was gone. She was gone for about 5-7 minutes and when the appt is only so long, any time there are "no hands on" is time that is lost during the service. It could have been spent giving a neck and shoulder massage which I never received. I've always had the neck and shoulder massage performed with a facial and I believe was meant to be performed as I was told by the front desk to remove the bra because a neck and shoulder massage was included. The esthetician leaving mid appt resulted in the service being stalled and her not having time to complete the neck and shoulder massage. She was gone so long that when she finally did come back in the room the wet cloths from my feet were cold. There was no apology and she didn't even extended the appointment later for the minutes she was gone to make up the time. As if time wasn't lost enough, when she returned she then put cream on my face and then let it sit on my face for another couple of minutes without touching me or continuing to do something while it was on. It almost felt like she was just trying to use up the time during the 60 min session to just get through the duration. I kept moving to let her know that I was awake in case she thought I was asleep and wanted to take advantage by doing nothing. Still she continued to sit and do nothing. It's like if you felt sick maybe stay at home or put me with someone else. Because to me it felt like she wasn't all in and not doing her best. When the session was complete I mentioned my disappointment to the front desk. Truly, for the 60 min session, it felt more like it was a rushed 45 min session. I was told that a manager would contact me when next they were working. The business is open Tues-Sat. I went in on Saturday so I expected to hear back at least by Thursday or latest Friday. In addition, I filled out their internal survey to also explain my experience in writing and notify them directly. It's been more than a week since my service and survey and I have yet to receive a reply. I was holding off on writing on this forum in hopes that they would reach out to me privately but since they didn't seem to want to respond to the private survey only they see, I am writing on this public forum where they seem to see reviews, to ensure that they correct these issues so no one else has the same experience. I've gotten over 20 facials in my life and have never had the experiences like I've had at this local establishment. I live in Chicago and am used to state of the art spa facilities and impeccable services. This day and age when money is tight, it's a splurge to spend time and money on a nonessential expense like a facial. So when I do and the experience is not the best, it's really disappointing. I had a negative experience the first time. I gave them the benefit of the doubt and tried a second time with no better results. I will not be returning for a third time. They have lost mine and my sister's business. The old days when they were called Weiss Morris Day Spa and the service was exceptional are gone. This place used to be so great but sometimes things do not get better over time. Frequent staff turnover, broken facilities, inconsistent estheticians and bizarre inservice practices are all I need to move on. So I'm done paying for mediocre services from WM Day Spa. I will instead exclusively receive my spa services from the exceptional spas and professional estheticians we have in the big city.

Went there and waited in the lobby like it said to do, and was never attended to, I then called and…read morethe lady just hung up the phone when I mentioned I had an appointment at 12:30 and the door said do not disturb

Hands down the best massage I have gotten! I am fortunate to be given massage gift cards for most…read moreholidays (take note people this is what moms/wives want!) I usually get a massage at least a few times a year. Other local day spas I have tried are WM, Asha, and A Glo with WM being my favorite until I was given a gift card for Devi! Sabrina gives an amazing massage! I highly recommend her over any day-spa! The atmosphere is very relaxing, I love the look of the massage room, it is always quiet with little outside distraction. She was very informative when I wasn't sure what kind of massage I wanted and answered my questions about the differences. Don't miss out treat yourself

Loved my massage, got myself a 75 minute massage with cupping and hot stone and I could not be…read morehappier. Will be going back soon! ​

Karen is very cold and rude. Pushes so hard to make you get a package deal, even though the normal…read moremassage is way too oily and messy. Also, if you cancel she will NOT refund you your money. Plus she has campers stored on the parking lot that take up half the parking. Very unprofessional and tacky.

Diane is a saint! Beyond her skill as a masseuse Diane is a wonderful person who took the time to…read morerespond to my unique situation with a sense of grace. My father (who lives in Rockford) has recently been diagnosed with stage 4 terminal cancer and he has serious mobility issues. I live in Seattle and was coming to care and assist my mom and dad with the most recent diagnosis. I wanted to schedule a massage for him so he could take an hour and just relax and refresh his spirit and mind. I called around to most of the local massage places in Rockford yet no one would return my call or they said that they could not accommodate my dad. Luckily I found out about Diane and In the Spirit of Health from Northern Illinois Hospice. Diane was the perfect combination of professional and compassionate. I told her about my dads medical issues and she designed her massage around his specific requirements. She arrived with a fantastic smile that set us all at ease, and she continued her graceful approach creating a healthy relaxing environment. Needless to say my dad spent the next hour in bliss, he was able to put aside the mental stress of terminal cancer and truly enjoy himself and relax. Its amazing that Diane was able to give him (and our family) a mental vacation like that. Its been 4 hours since hes had the massage and he is still gushing about it, also it energized him so we could get out of the house for an afternoon coffee and lunch (this is a big deal to us since he has been immobile for so long!). I can not emphasize how great Diane and her business are! Oh and to top it off the prices are SO REASONABLE! This is where you go when you want a REAL MASSAGE she has many years of experience and is not someone who is all fluff and no substance. Thank you Diane. You are making my dads remaining time wonderful See you soon!

Diane is a wonderful masseuse and tailors your massage session to your specific needs. She listens…read morecarefully to your concerns and focuses her attention on the areas that are really bothering you. Her office is clean, inviting, secure and relaxing. I would recommend her to anyone in need of some real relaxation and stress relief. I left feeling very refreshed.

Got a really great massage here, masseuse really put in a lot of effort and provided the perfect…read moreamount of medium-firm pressure for me. Will definitely return!

Worst experience ever at this establishment very unprofessional, mistrustful, and poor service. My…read moretime going to a "spa" and I ended up with the worst experience ever never again. Wish I could get a refund.

Unbelievable how great I felt when I was done. Wasn't sure at first. Then wondered why I waited so…read morelong. I highly recommend going here. ​

I have seen a few different massage therapists over the years for different reasons but mainly for…read moremy sciatica and rotator cuff with not much to say as far as results until seeing Ashley. I now have so much more range of motion in my shoulder than I have had in years and have not had any sciatic flare ups. I would have never recommended any of the other therapists that had worked on me in the past but I HIGHLY recommend Ashley and Walker's Wellness to all of my friends and family and if you are reading this than you to.

I have been going to Jenny for a while now. Absolutely the best massage ever! She is a master at…read morecupping, which really detoxes and energizes you. Her place is relaxing and clean. And I highly recommend it!

I was a little hesitant to try yet another massage therapist as I've been to three other places and…read moreeven tried two different therapists at one location. The truth is I have chronic pain on a daily basis and all I was searching out was someone who cared and listened to my needs.And hopefully some kind of relief.I found that person. Upon arriving I sat across from her as I went over what has been going on with my body.She spoke softly with so much compassion and understanding. We talked about the appointment that I booked.It was a 60 Minute Bamboo Fusion ( I had no clue what exactly that was) Madelyn explained everything and answered every question that I had. Her room was warm and cozy with calming sounds from the music she played.I was able to relax. I enjoyed every minute of that hour. A wonderful experience. Needless to say I booked an appointment for next week.My body has been relaxed the the rest of this day.As I close out my day with this review.Time to dream.Thank you Madelyn