0 Stars don't ever ever get the membership. It is an absolute scam as they make it impossible to cancel. I tried to cancel in person but they said I had to speak with manager Shanika who is never there (she was supposed to be there today at 2 pm, it's 2:20 and they said she still is not there and doesn't know when she will be there. We have played phone tag for over a week and now Tiffany says to just come in and do it in person but I only have until 3 pm like I don't have my own full time job and schedule. It's ridiculous. Now it takes 10 days to process so again I will be charged for another month! AVOID AVOID AVOID this bullshit. read more

They should do a better job with their online booking for certified providers. Canceling appointments because of their poor setup is poor customer service. To respond, what more reaching out do I need to do as a customer. Good luck. read more

I scheduled a massage last month. I was very much looking forward to the appointment, and an hour before it was scheduled to begin, I received a call stating that they needed to cancel. They offered to reschedule. While I understand that emergencies can occur, I am a bit disappointed, as this is a business, and I would have expected them to have alternative arrangements in place.If I would have definitely not giving any star. read more

I have had membership for 4 years and love it. I have tried multiple locations and therapists, but the Sandhill location has set the standard for professionalism and customer service skills. Now I have the same Massage Therapist, Jordana, who has been fantastic. She is versatile, so she doesn't just assume you want the same focus each time. I highly recommend this location and more than anything I recommend you request Jordana as your therapist! read more

I was traveling from out of state and was in desperate need of a massage. After calling a zillion places with no luck for an appointment, I decided to breakdown & call Massage Envy in Sandhill. I was extremely skeptical because of the reviews and I generally prefer non-chain businesses. I'm so glad I took the chance! Deja answered the phone and set up an appointment for me for the same day. She has great customer service skills and explained the policy of "no cancellation" since it was scheduled same day. She offered me the new customer special. She greeted me when I arrived and then went over my request/needs for massage. My massage therapist, Darla, was a darling! She made me feel comfortable and adjusted pressure to my liking. She was able to work in my feet to relieve the pain from my plantar fasciitis. What a pro! I always take reviews with a grain of salt and I'm so happy (and relieved!) I ended up at Massage Envy. If I were staying in the area I would definitely choose to return. Deja and Darla made my day. read more

Great care! Wonderful customer service! I was recommended by a friend. I am happy that I ignored the online reviews and gave them a try myself. I look forward to my visits. read more

The customer service is terrible and they lie straight to your face. Absolutely horrible location.

I don't mind if people make mistakes because we are all human. These people NEVER apologize. It is absolutely unprofessional. A few years ago a lady raised her voice to me on the phone. I did not have any deal or coupon. I just called to schedule a full price massage. She put me on hold, then came back and said, "If you didn't buy your coupon here you cannot use it here!! I explained that I didn't have one. She never apologized. I gave them another chance 2 years later. I drove from Rock Hill and had to drain my abdomen because I am a dialysis patient. Went through a lot. They did not have me on their schedule. There were 4 people behind the desk and NOT one of them offered an apology. They just said, "We can reschedule" I walked out of there and will never go back. read more

Jarvis was very professional, competent and caring. I had a wonderful massage today at Massage Envy. Jarvis worked on my sore, achy back and legs due to years of ongoing sciatic pain. Left feeling great, reduced pain and was able to walk 4 miles after my massage with little to no pain. Highly recommend Jarvis. I will be returning monthly. read more

The customer service at ME is phenomenal. I arrived at the wrong location and the staff was able to get me connected with the right location. They allowed me to still hold my appointment and enjoy myself. The staff was welcoming upon arrival. I would recommend anyone to both locations. They followed COVID19 rules and enforced sanitizing standards. read more

I'd been going to another massage envy location and was not impressed. I started going to this one at first because I couldn't get appointments at forest acres but WOW, So glad I did! Terrance is the best (IMO) and he was extremely thorough, and even provided a technical explanation at the end for what was causing my issues. I cannot recommend him enough! read more

Great Mother's Day gift. Friendly staff, good location, and massage therapy professionals. Staff makes you feel welcome. Truly professionals and good price. The Good: Awesome massage and facial. The Bad: Room temperature needs to be a little more cool. The Ugly: N/A read more

Poor customer service! I scheduled a facial and 90-minute massage. My appointments were canceled because someone called in to cancel THEIR appointment due to Covid exposure. I didn't find out until the day of my appointment that the error had been made. I could have been more understanding of the mistake, but what has pissed me off is that I requested management call me about this weeks ago and no one has. If I had canceled 2 appointments the day of service, I would have lost membership credits for both. I expected to be compensated for my time in some way and this location fell very flat. One lady at the front desk tried to tell me I didn't lose anything... Um, except the 2.5 hours I took to schedule this in the middle of the day because that's the only time my therapist was available. I have been a member of various ME locations for 10+ years and never have I ever had someone cancel my appointment and then tell me I was crazy for the inconvenience they caused me. Larrae is one the best therapist I've ever had, especially at a Massage Envy. I wish she'd find another location to work out of. For professionalism and customer service, Sandhills just is not it. read more

Relax and let the stress go! My wife and I are members here. It is a monthly treat for the stress to melt away with a massage. The staff are uber friendly and facilitates are super clean. (Meets the high standard for us that are over the top OCD) Relax and enjoy, your in "great hands" here. Cheers read more

Massage Envy - Tranquility room - Massage Therapy Near Me - Columbia, South Carolina

This is not the best ME location. The staff is hot and cold - some days they are professional and pleasant, some days I wonder if they have any will to live. Calling this location is also annoying...half the time they do not answer. However, there are several good massage therapists there and overall I can ignore the bad days the rest of the staff seem to have for the price I pay for a good massage, when I get a good therapist. Like all ME locations, some therapists are lackluster, and some are really good. Forest Drive location is usually friendly and answer the phone more often, for a quick comparison. read more

This place is a scam. Be very aware of your contract. Once your contract ends they will automatically renew it. They will not give you a courtesy call to ask you or let you know if you would like to to continue or cancel. In order for me to cancel because I no longer live in SC I had to print the cancellation form that they had to email me. Scan and send it back. Not a very convenient process. The manager Mia was very rude. On October 5 I asked to speak with the owner or someone over her and after 7 days I received this message. Im not sure who this is because it was not stated in the email. I received your message concerning your account and attempted to give you a call today. Attached is the cancellation request form. If you can fill out Sections 1&2 we can begin taking the proper steps to process the cancellation of your Wellness Agreement. The cancellation effective date and date of expiration for any accrued services is contingent upon the day we receive the completed form. As always, if you have any questions don't hesitate to give me a call. read more

Dont go here,their thermometers give false readings! They cancelled my long awaited appointment because of a false thermometer reading! The thing read 101! I felt fine and knew better! Got home took my temp "Under" my tongue and it was 98! Need equipment checked or calibrated ASAP!! Edward Barrett read more

My experience with Massage Envy Sandhills Columbia, SC and Lexington, SC was totally unprofessional. Even after they tried to resolve. Read below. Beware of their practices and customer services. My first appt. they had me sit in lobby for 30 mins while they help other customers. Then pull me back and informed me that hour massage has been cut to 30 mins. I requested to reschedule and I was told there will be a fee. We spoke with manager the next business day who said they can reschedule. On the rescheduled visit. I received a call that appt.l need to be rescheduled due to staffing. I was fine with that. Then 30 mins later I receive a voice mail with front office staff talking among themselves about me and my husband that we are trash and do not deserve their services. I then called back and spoke with manager and let him listen to message. He was totally upset and stated he will get back with me. Then I received call from a district manager who made excuses for her staff even after she heard the complete voice mail. This was a gift from my husband and I informed her I do not feel comfortable going to Sandhills facility. She recommended I go to Lexington. I agreed. Then at Lexington I asked for a deep tissue massage but therapist stayed she could not do it. She thought It was in my best interest not to have one. So she just did a regular massage. After the massage she stated I was nice and she was not sure why I was labeled a mean customer. I was shocked to hear that I was being discussed from the Sandhills facility. When you get that feeling you know the feeling I'm talking about. How could a company treat a customer this way. Then I was told I would get an email for a survey still have not received. Shocking. They did not want me to let people know. But I feel everyone should know. Wow someone responded. Actually you used the gift card from my husband and added 30 mins to what was already purchased. Please address your customer service not who paid for it. Thanks for the extra 30 mins. But your staff discussing me took the feeling from the massage away. Apologized. Don't make excuses. Make sure it don't happen to another customer. Act like you understand. That you would not want this to happen to a family member of yours. read more

I am giving a 2 rating because the massage therapist, Darrell, was amazing. But once I decided I did not want to renew my membership, I was then notified that I could not use the sessions that I had already paid for unless I renewed it. How a business can justify not allowing you to use what you have already paid for because you no longer want to renew your membership is beyond me but it definitely solidified my decision to not go back there. Everyone claimed that their hands were tied but that is a bunch of crap to get you to pay for another month. If you go there stay away from the membership contract IT'S A SCAM!!! read more

Highly recommend Jai for a deep tissue massage! I was in constant pain due to my job. A 90 min massage literally fixed my discomfort. He gave me great tips and tricks to help relieve my pain. He also explained everything as he was doing it. Very knowledgeable and kind! read more

Always so happy to come here. The front desk girls are always so kind and sweet. Jai is absolutely amazing!! Please go see him! I feel so relaxed he was incredibly attentive to my problem areas. I have a very hard time relaxing and quieting my mind and he help me relax physically as well as mentally! Thank you so much read more

I booked a massage for my birthday and Byron made it awesome! Perfect pressure and such a relaxing environment.

I serviced Sandhills location for 1year I paid for my family member and myself 1year contract with monthly withdrawals. COVID came services were put on hold and pushed my 1year out further. At the end of year I decided to cancel services with actually masseuse were great my problem is after one year I put in paperwork to cancel about 5 days from what would have been the 13 month, they told me the accountant had 10days to process and another payment could or couldn't come out my account, well they decided to process on the next 13th payment and it didn't go through I had stopped my card, they then held hostage my paid for but unused services about 7 hrs between both myself and my family member. I was told my account was now on hold because I for filled my year contract, but they needed to take another 65 per person because I was told my auto payment could possibly have come out within the 10days. I am just disgusted they would hold my paid services hostage. I paid for family member to get account off hold 65.00, but decided I was unsure if I wanted them to have another 65.00 do you know they used that credit card info and withdrew another 65.00 from my account. I know times are hard, but I don't like the idea of being bullied into a service that I respectfully paid for 1 year and had a credit they held hostage. Now I'm not sure if they will take another 65.00 out this month. Thanks for the response, but I already addressed my concerns. They sent me a letter saying I was obligated to pay now 65.00 for a 13th month and I had 10 days to respond. Before the 10 days were up they took it upon themselves to run my credit card again so they got the additional 65.00 I was bullied into paying and I would hope took the hold off my account to release my prepaid services and add the additional they took and processed my cancellation because they clearly didn't process it when requested and it should begin on the last withdrawal. read more

Staff is always professional and very polite . I love my membership and wouldn't trade it for nothing !!!!

I tried to reschedule my appointment because of an emergency and they charged me a $20 fee. I think that's a terrible way to treat customers. So I hope they enjoy my $20 and I'll enjoy telling everyone I know that they're better off setting their money on fire than going to this place. read more

I had a ongoing recurring payment plan and when I wanted to cancel they had me fill out a cancellation form after filling out that cancellation form they continue to charge me for an additional 3 months and then had the audacity to make me wait to for them to give me back my money so over this place do not waste your time money for energy and the massages are horrible. read more

Just called to try and setup a Appointment for my post Run Hard Marathon! The receptionist was very rude. I requested a appointment for around 4pm possibly and she didn't seem to happy or helpful. I then thanked her and hung up needless to say she sounded very happy. I will take my business elsewhere read more

I booked my original appointment request online and the young lady called for confirmation but I missed the call so I returned the call at lunch time but there was no answer so I left a message. I called after lunch- no answer. I called again that evening- no answer or phone back...I finally just went to the location and while I was booking the appt one of the young ladies proceeded to complain and curse about her supervisor to the other employee. Very unprofessional young women working there- I don't even want to imagine how unprofessional my massage and facial experience is going to be if their representation was sitting at the front desk cursing and gossiping... read more

Would give -5 stars if possible. This place is a scam!!! Make sure to read the contract before signing & most importantly understand you can do 6 month contract for same price. They never told me that. read more

I had a membership a while back but decided to leave because my favorite massage therapist left. Well Byron is back and is awesome! Perfect pressure and transfer of energy. I was in a lot of pain from daily work outs and he was able to loosen my muscle pain and help me to unwind. The hour and a half was more then enough time for him to target my sore muscles. I am more then impressed with the service and the ladies at the front desk who greeted me and were kind and not pushy with offering addition services. read more

Would recommend them. Location is clean and they did a wonderful job. They are one of the best in the Northeast area

At one point I would have given the business 5 stars, but in the last couple of months it has gone down hill. The receptionists are very rude. And they have issues with booking appointments. I always schedule my next appointment when I am there. Even when I enter everything into my phone, save, and verify with the receptionist there is always a problem when the appointment rolls around. The last three times that I have gone in for my next scheduled appointment they have told we that I do not have an appointment. I would avoid this business. read more

Wife and I booked a couples massage. First thing that indicated that there might be an issue was being informed that of the 60 minutes we paid for, 10 min was for dressing and undressing and we would only get 50 min. "hands on" work. Fine, but with clocks in the room and a wife that wasn't pleased with the policy to begin with, she timed it and we were shorted almost 10min. Full body massage was not even close to full body. My wife specifically asked for "Swedish" massage and what she got was, well we don't know what it was but it was not a relaxing Swedish massage. My massage was about the same, with more of a reflexology approach instead of a Swedish relaxation massage. It was also not a full body massage as both masseuses rushed through the session like they had some place to be. read more

My first visit I was warmly greeted, asked to fill out all the forms and given a complete sales pitch on all the wonderful options. Then at appointment time I was told they were "running behind" and needed to reschedule for another day. Did not bother with another attempt. read more

this was my 1st time ever visiting message envy, and i truly loved my experience! i never had the desire to visit in the pass because i felt that message envy was a low budget spa...boy, was i wrong! my apologies for passing judgement before trying! read more

I think it is very unfair of the two previous reviewers to trash this business. If Adam cancelled his appointment at the last minute a fee should be charged. The massage therapist could probably not get another client in at the last minute, therefore, he still had to be paid and this business lost money. As to the other reviewer who stated that the massages were terrible, I tend to disagree. Just like people some massage therapists are good and some not so good. I have been going to Massage Envy for the past couple of years and Terrence and Marcus are the best massage therapists I have ever experienced. They are professional and cater to your needs. The owner, Dwayne, and his staff are very accomodating to ensure that their clients are satisfied. I have been having massages for years as I am a runner and have a very active lifestyle. I recommend Massage Envy to all of my friends and clients. Kelly read more