As a trauma informed coach and facilitator I'm very particular about the hands on care I receive…read more Stephanie happens to be the most incredible practitioner I've ever been to. Her care, warmth, intuition and expertise is beyond anything I've experienced- I feel safe, held and able to visit deep emotional places on a somatic level. Her capacity is immense, and I'm truly grateful that a dear friend of mine recommended her to me. She's a true gift and a one of a kind find. A part of me is almost reluctant to leave this review because her schedule already gets pretty filled very quickly, but I also can't not- every time I see her there's been transformative shifts I've experienced that help me on a real practical level in terms of what I'm navigating in my outer and inner worlds.

Thoroughly enjoyed my massage to relieve tension in my lower back. I was impressed with the…read moremasseuse who identified tightness in my chest and shoulders that I was unaware was contributing to my chronic pain. With two treatments and suggested home stretches/exercise paying attention to this area I no longer have lower back pain issues over the past 6 months. I was thoroughly satisfied with the massage, interaction with the masseuse, and ease of booking. Highly recommend.

I love this place, they have the city's finest RMT's, being a 55 year old athlete, the deep tissue…read moretreatment i get here is integral to my recovery, and keeping the injuries away. My RMT, she is one of the finest RMT's I've ever had, if not THE finest, i get amazing treatment here. The staff, They are super nice, they are professional and very personable as well. Massage Matters also direct bills to your insurance provider as well, which makes my visits wonderfully simple. I really look forward to my treatments here, what a great place, i'm so glad i found them!

I started coming here as a family member recommended it to me. I have had massages here from a few…read moredifferent RMT's. I usually request Latysha as she is great at focusing on sore spots and is really kind and warm. If you do the monthly membership, it's $70 for a 60 mins. massage. Booking online is a breeze and they bill your insurance company directly. Everything is just really well organized and run. Front desk staff have always been friendly, not to mention their tiny dog who you might see in the reception area! The facilities are clean and spa-like. They always have some kind of cucumber or fruit water at the front which is a nice touch. I've been coming here for about half a year and have no complaints. Would recommend this to those who are looking for an actual therapeutic massage, rather than just a "relaxation massage". I.e. the more questions you ask or information you can give the RMT, the better they will tailor your treatment to help with particular areas of discomfort. They will often give you stretches to do at home or other lifestyle modifications to optimize your posture and mobility.

I visited them for a cyst removal and the operation went well. The followup was sketchy…read more An assistant removed my stitches way too early and the incision open right up and now I have a nasty scar that could have been avoided.

With restrictions finally lifting, I beeped in for a massage with Vanessa. Probably the best…read moremassage I've ever had, truly needed this one since I've been beating myself up while working out at home due to gyms remaining closed. She assessed my problem areas prior to getting to work, which I appreciated. This was no joke or relaxation session. If you have anything that's bothering you, she can help. I've already booked 2 more appointments in the coming weeks since I know she will gain popularity quick and her bookings will fill up fast. Prior to addressing issues, Vanessa discussed them with me and what kind of work would be beneficial to address my pain. Looking forward to my next appointment already!

I have been going for the last three years. Tinika is the best for massage I have tried al of them…read more But she does the perfect pressure doesn't hurt your muscles at the end. The price is good comparable with other location.

The person that gave YMT three stars obviously misunderstood the clinic. This isn't a place you go…read moreto for a frivolous massage you'd get at the Four Seasons spa; its for people who need pain relief from injuries or discomfort. I had sprained my lat at the gym and was prescribed anti-inflammatory medication by my doctor. By the third week I was still experiencing pain and stiffness, needless to say I was fed up. I decided to go to a sports injury therapist and found Matvey Kipershtein at YMT. After one session with him I was free of my pain. The next day I no longer had the pain or stiffness and within a couple days I was back at the gym. Matvey is skilled, knowledgeable and honest. He knows his stuff and will answer any questions you have. There was never any pressure for follow up appointments and during my appointment there was never any feelings of a time constraint (as stated in the three star review).

If I could leave 0 stars I would. My friend wanted to take…read moreus out for an RMT foot massage earlier this week. We both have coverage through benefit plans and paid a $25 premium for an RMT massage. King Thai Massage did not mention that they would not be covered by SunLife and when my husband put the claim in through later that night it was rejected as King Thai Massage is a delisted provider. I am now out $60 on something I assumed would be 100% covered. I requested some accommodation by just refunding me the $25 RMT premium and the location refused. Needless to say I will never go back and I hope to warn others ahead of time as well.

I walked in here feeling very stiff with soreness in my neck and shoulders. The facility is clean…read moreand staff pleasant. The receptionist softly asked me to take off my shoes then gave me a form to fill out. She asked me what type of service I would like. I chose an hour combination Thai and and Swedish. I was taken to a room with massage bed and given scrubs to change into. I had PTA, a gentle lady, who asked me to tell her what complaints I had. She gently but with strength went over my entire body and massaged and stretched while breathing deeply. I walked out of this place feeling very loose and relaxed. I would certainly return.

I called in to get a last minute massage and they were able to fit me in the next day. The office…read morewas clean and tidy. The RMT, Fong, was very professional and the massage was done well. I prefer deep tissue and Fong was able to provide that for the entire hour. I will definitely go back in a few weeks.

I purchased a Groupon for two.. our reflexology massages included a herbal foot steeping, which I…read morerealized is, feet soaked in hot water while you sip on their house tea. Not what I had pictured, given the name of the massage. Tea was good though. My reflexologist was Harry, an RMT. I felt that my experience was subpar in comparison with what I could see from Linda, the masseuse that was working my mom's feet non-stop. I was making light conversation with Harry who often paused throughout. This was noticable to my mom who made mention of it to me in another language even though I was aware. I didn't want to make a fuss and said all was good. The foot massage was decent. I had higher expectations though considering it's specialized and geared towards feet but basically felt that I could have gotten a great full body massage at my regular spot with a foot massage included. Harry noticed swelling in one of my calves and was careful when working my leg. He pointed out plantar fasciitis, which I've also pondered as having. It was refreshing to see that he was observant to these subtle differences. My mom enjoyed her massage greatly in spite of the sensitivity she experienced as a result of tense muscles and tender points. Now this is where things get murky.. At the time of my booking, the lady who was booking us in mentioned that instead of purchasing another Groupon, to buy direct from the store and they would match the price I paid for the Groupon for another massage. When I brought this up to the two ladies at the front reception, seeing as I was keen on purchasing another two (one for mom who obviously enjoyed it and to give myself and the place another chance), I was told that this was incorrect and that I could not receive another Groupon massage. I was trying to explain that it wasn't for another Groupon but based on the information relayed to me, that a price match for two reflexology massages would be honoured. The point was completely missed as I kept getting told that the deal is based on a body massage, which made no sense to me and as such, didn't pursue the matter further. The place is clean and the area we were seated in is comfortable. We sat on leather sofa chairs resembling massage chairs. Would have been amazing had they really been. I liked that they maintain hygiene by placing plastic bags in wooden pails as opposed to a foot basin. Employees are nice. Not everyone speaks English well so communicating poses as a challenge, especially when you're trying to understand why pressure points are achy, which ones and ways to alleviate the tension.

This is my go-to place for my monthly massages because I absolutely love it!…read more I am someone who works a desk job, do not take as many breaks as I should, and some days I feel like I'm carrying all the world's problems. This brings me to why I max out on my massage benefits every year. Aches Away is great especially for their No Frills massages. I can appreciate a relaxing massage with essential oils and spa-type flair, but after about 30 mins I'm a bit bored. The No Frills massage is just that - go in and cater to your needs. Amy is my go-to RMT. I have tried their RMTs, but Amy is brilliant for me because she provides deep-tissue massage and hits pressure points. If I am honest, it hurt quite a lot in the beginning but in the best way. I felt renewed after. Since it is downtown, I typically walk or bike because parking can be a pain. The building is right outside of College station, which is quite convenient.

I had my daughter go here for a sports massage to help get some knots out. The time was spent…read moreshowing her some posture techniques and he even had her record 8 minutes of him teaching her to stretch. What a waste of time and money.

I just had my second appointment at this location of Sutherland-Chan, and it was fantastic…read more My RMT, James Alberto was the best RMT I've ever had (and I've gotten over 300 massages in the past). What made him so good? 1. He listened. He asked me what he'd like me to work on, I told him, and he did it. Seems fairly standard, but I've had a number of RMTs ask me that question, and proceed to ignore my request. 2. He asked about the pressure quite frequently, which makes sense, because different muscles can handle different pressure. Once he got to a new muscle, if I said the pressure wasn't enough, he'd gradually build it up, and asked me to tell him to stop when he reached the right level. 3. At the end, he asked me for feedback. I had none. This is about as close to a perfect massage as I've ever had. I'd recommend James in a heartbeat. Though to be fair, I did go to this location once before, and was disappointed. The first therapist didn't do any of the things that James did, and never asked about the pressure. The only reason I came back a second time is because I got a gift certificate for a massage at Sutherland Chan, so I figured I'd use it again at this location, just ask for a different therapist than my first one, and I'm glad I did.

If you really wanna visit sutherland chan. Go to Richmond Hill location. Big difference. Leslie…read morelocation looks a bit old, receptionist not always punctual and not as nice as the one in RH. Husband and i had massage there. So so. Wont return. RH location we have been there for 6+ years. All therapists are professional.