For transparency to other consumers: I provided written notice canceling my membership effective immediately on Jan 17. On Jan 18, Massage Heights confirmed in writing that my membership was canceled and that no further charges would be processed. Despite that confirmation, $79.99 was charged to my account on Jan 19. I am currently seeking reversal of that charge. I encourage anyone considering a membership to carefully review billing practices and cancellation confirmations. read more

Massage Heights - My account is STILL being charged after they emailed me saying it would no longer be charged. - Massage Near Me - Mission Viejo, California

I have been a member here paying $80/month, but I will never step foot in this building again. I called to simply change an appointment time and was hung up on. When I called back, I was treated rudely and told I'd be called back. When the "Manager/Owner" Karee finally called, she was incredibly angry and acted as if my call was a massive inconvenience. When I requested a refund due to her unprofessionalism, she showed zero concern for my experience as a loyal client, demanded to cancel my appointment and my membership. As a business owner, she should be embarrassed. If you're looking for relaxation, you won't find it here. Save your money and go somewhere where the staff actually values their members. Karee actually called me back 45 minutes later to apologize, telling me I'm a "valued customer" and that this was a "huge wake-up call" for her. While I appreciate the admission of guilt, the damage is done. I am still shaken up by how I was initially treated. You shouldn't have to be driven to tears or anger before a business owner decides to be professional. Save yourself the stress and go somewhere else. read more

Great facial with Sarita! She really listens to your skin concerns and figures out what's the best facial for you

Some of the massage therapists are good. There is a front desk girl who is AMAZING! BUT if you want to cancel or change an appointment or you need to deal with the manager RUN! I manage multiple locations of a fitness brand so asking the staff to provide you with the email of manager is pretty straightforward, easy and protocol typically. Here they act like it's an inconvenience!! It's actually wild. Once I finally got ahold of her, The manager Karrie was snappy from the first moment I called. She should NOT be in customer service. She also asked my phone number and I told her it changed then told me she was texting my OLD number her email address. And got annoyed when I was confused why she's texting an old number I can't use...Honestly it was weird. Why can't you just tell me your email address. She's the least friendly person I've ever spoken to. read more

Victor is still the best of the best! I have been coming to this location for years. Great retreat! read more

If someone buys you a gift card you should tell that person they cannot use it to tip! A family member was kind enough to get me a massage- & even included enough to tip as to not put any financial burden on me - you know, like a true gift! Only to find out at the end when paying that I cannot use it for that. Now, even tho the massage was okay (except the part where he was exhaling right on my face- causing me to be sick the next 4 days following the massage) I would never not tip. Now I've got $30+ on a gift card for a place that I didn't enjoy & isn't enough funds for any services. read more

I've had massage services at over a dozen locations in the last 6 years ranging from high end spas to small reflexology centers. I'd say this establishment is low to mid range. My deep tissue massage was not super great and the front desk staff was not very friendly. I felt pressured to sign up for a membership directly after my massage. Facilities were clean but they could use an upgrade on their pillows and linens, a simple eye pillow would also go along way. I'll be going back to the local Burke Williams for a membership again where it is $30 more a month for a membership but the amenities and amazing staff are worth it. read more

Tim is the best masseuse I have seen, he has made the most difference in my everyday life. He has helped improved my gait and that alone was enough. I have never had someone pay so much attention to everything I say and actually make that big of a difference. If you need a good, strong, attentive massage, Tim is your guy. read more

Amazing people, excellent service. Receptionist is always so nice and welcoming. I get my massage there regularly for year now, I would highly recommend it. read more

Always a great experience! Consistently wonderful and relaxing. Love the results with fabulous skin and meaningful consultation.

Meh. Overpriced for what you get. They turn and burn here. If you get assigned Minvutu, cancel and reschedule with anyone else. Unfortunately, I surprised my husband with her and it was a huge disappointment. She was not friendly from The beginning telling him we were pressed for time when we arrived 20 mins early. Then rushed the body rub. Couldn't even be described as a massage because she has no strength. If this is what you like- request her. This is not what we expect for a 50 min $90 massage. read more

This place is tremendous--from check in to check out. Clean, friendly, on time and a great value. I have used other places and Massage Heights is by far the best. I set an appointment the same time every month and do it three months in advance with never a problem. read more

Let's start with, don't give me some canned answer below that we will work this out. Your business is nothing but a con. you get people as they come out of their massage to listen to your membership schtick then when you go to cancel it NEVER happens. DO NOT sign up for the "membership", trust me (read my reviews) you will NEVER get what they say they are going to do, and you can NEVER get ahold of anybody that gives .02 cents about you or the affect an experience could have on their business. I am absolutely waiting for their doors to close and then I am stuck with 900.00 worth of unusable gift cards. they have tried charging my card 4 times already this month (after being told numerous times it was still getting cancelled). this membership is nothing but cashflow through the doors to them to keep them afloat. DO NOT sign up for anything with them. PLEASE READ ALL THE 1 Stars they are telling the truth. By the way, my therapist did a better than nominal job, but the business is going to fold under their feet, there would be no other reason for them to continue holding on to these membership scams... they are waiting for you to quit trying first and keep their revenue stream intact. Next stop BBB, then small claims... I ain't quittin' until I get confirmation my membership is cancelled, and you will be BK before you know it! Quit being a shady business in a great community! How do you make this better? Refund my money for remaining purchases and cancel my membership. Sincerely... pissed and tense! 03-14-25 They obviously can't read because below is a very canned response. I specifically asked for my money back and a cancellation. I think I don't even need to make a point anymore. It's below. Please send me a refund on my remaining balance. read more

Massage Heights - My perception of my experience... Go somewhere else- - Massage Near Me - Mission Viejo, California

Love the facials I get from Sarita. She does a thorough job matching treatments to my skin needs. No high pressure sales like in some spas. Atmosphere is quiet and pleasant. Price is fantastic if you buy a plan. Frequent specials on gift cards which come in handy. read more

Azadeh was wonderful! Extremely experienced and kind. I will definitely be requesting her for my next visit.

Always the best! Highly recommended! Bri is a great massage therapist! They are all good there!

Josh has experience giving massage at a chiropractor office. This added training really was beneficial For my neck and lower back. I will always book my Massage with him going forward. read more

Lillian is the best message therapist I have ever had. It would be hard to find anyone to take her place

I have been going to Massage Heights for a year now and love their facials and expert massages. Today I saw Bri who gave me one of the best massages I have ever experienced. This place is high end professional, clean, GREAT! read more

I have been a member for more than 10 years and enjoy my treatments and would highly recommend Massage Heights.... The Salon is perfect and the management is always there to fulfill your needs...you should go for a visit and enjoy your time read more

I had some health problems and couldn't use my credits within "the timeframe" so basically they stole my money. I would not recommend this business for anyone. Karee, the owner does not care about doing the right thing for her customers. read more

It was going to be my 1st time going to this location when I ran into car trouble (my engine broke down) and I called them and notified them of this emergency situation and they said "you can still attempt to come in for the remainder of your massage time". I had no means of transportation and in order to make it to the remainder of my massage time (probably 20-30mins left) I would have to pay for uber on top of that and leave my car in the street. I explained the situation to them and even asked if the manager could make an exception and allow me to reschedule but it was a very quick no (later found out the manager was not even notified- according to the manager herself) and got charged for the entire session. Today I called the manager to see if there's a chance of rescheduling after couple weeks and I told her I even have the paperwork from the dealership and she said we don't care if your car got broken down or even if your dog died (yeah, she said that) we still charge everyone regardless while being so proud of herself and the way they do business. She was an embarrassing representation of a business and the entire team who works there. read more

Had a great facial with add on dermaplane. Sarah is very professional & makes the time there very relaxing.!

I have been a member of Massage Heights for over 12 years. Prior to Covid I've had several different therapists some good and some fair. Over the past 5 years or more Laura has been my therapist and she is absolutely the best. I feel great after every one of my appointments. If I could afford it I would schedule with her at least once a week if not more. read more

Amazing massage by Lizzy. She was very attentive paid attention to my areas of concern. Just fabulous!!!

The experience was wonderful. Everyone from the front desk to the massage therapist were very professional.

April is the best!!!! Always gives me the type of massage I ask for. I have terrible chronic pain and after seeing April I can cope. April is very professional and caring. read more

I love the massages at Massage Heights. The only problem is that it is almost impossible to get appointments here since COVID. Also there is a lot of turnover, so as soon as you find the therapist you really like, they are usually gone within 6 months to a year. I still have my membership because, as far as membership massage places go, this is by far and away so much better. They have a lot of experienced massage therapists. Massage Envy, to me, was not worth the money because they use inexperienced therapists and it does not have that spa feeling like Massage Heights. The other thing I dislike about this place is that you can only go to the one location now. You used to be able to go to any location, but not anymore. I do miss the spa water they used to have but you still can't beat the ambiance at this place compared to the competitors. read more

FRAUD!!!! This place is committing FRAUD!!!!!! I signed up for a few sessions of their massage ( package) back in March 2022 but then cancelled them. I had to go through an ordeal just to do that. And now I got a random charge on August 18, 2022 for some "membership" fee of $89.99 that I NEVER signed up for and NEVER consented. THEY WILL KEEP YOUR CREDIT CARD INFORMATION AND CONTINUE TO RANDOMLY RUN IT AND CHARGE IT!!! This is fraud and illegal!! Oh and when you call the person who answers the phone and will ask you to email their manager KARRIE who will NEVER RESPOND! Do not come to this place and if you do- pay cash, they will keep your information in their computer system and charge you randomly!!!!! No stupid corporate response is needed. This place is a joke and don't understand how they are still in business, oh wait I do- by fraudulent charges. read more

Massage Heights - My dispute for fraud!!!!! - Massage Near Me - Mission Viejo, California

This place is professional, efficient and relaxing. Lovely staff, had a great experience with Linda.

Usually, I get the massages from "massage association" but they were booked for this day and I did search for a deep tissue massage and found this place. The booking process was fast and prices are average. I had an appointment at 4 pm for a 1-hour massage. It was a delay for 5 min and the massage itself started at 4:10 and finished at 4:55. The message itself was 6 from 10. I got a subscription for 6 months to try more variants of massage read more

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Very easy to join. Very difficult to cancel your membership. Check your monthly credit card statements if you join. Sadly typical that you can sign up at the point of service but when you try to cancel you are told it has to be done by email and to someone who doesn't acknowledge receiving any emails you send. Masseurs are great but the customer service from the company is truly terrible read more

GO SEE MOVITA!!!! i cant say enough positive things about my massages with Movita. I will only book and be worked on her. She is amazaing and helps my my neck and back problems out. She is dedicated and professional and will makes sure I am comfortable every time. I have been following her for 10 years and will continue. read more

Just had a wonderful massage with Evie. She has a wonderful touch and always is pleasant and sweet. I highly recommend Massage Heights.

Love this spa! All of the staff are so professional and friendly. Massages are always top tier as well. I see Ryta and Susan all the time and my back has never felt better! read more

Couples massage was fantastic, great atmosphere, all around good experience. Will definitely be back soon

Fair pricing and they have cheaper options for first time visitors. I went for a couples massage and it went very smoothly. Very clean and I felt so relaxed after! read more

I have been a member for years. There used to be really good therapists here but they've all left. The last several massages I've had were terrible!!! When talking with the manager about being unhappy she recommended a few therapists but they book up 3 months in advance. There is no way to get in with them. Most recently I had a massage booked but had something come up last minute with work that was unavoidable. I called at 9pm (after hours I know) but left a message saying I could not make the appointment. But received a message that I missed my appointment. They do not accept messages left to cancel appointments, which is bullshit!!! So I was charged for the appointment. I will be canceling my membership!!! Do not sign up here, not worth it. read more

Wow, should have read these reviews before going. This has been going on for more than 2 yrs. and still nothing done about Karrie and her staff in Mission Viejo, CA. Karrie is impossible to get a hold of and some of her staff lacks basic competency. Got blank $180 gift card. Took quite awhile to get that squared away. Never received credit which was due so had to go through credit card company. Was put on hold for 20 minutes then hung up on when I called back. I get promos via text which they say they aren't participating in, etc, etc. Get your massages elsewhere. This place desperately needs to get their act together. STILL. read more

Therapist (Evie) slowly started so I'm sure it's about 5-7 minutes consumed without the service. Asked me about my focus area and I mentioned it, but I did not feel that the areas I mentioned were targeted at all. Throughout the session, when I'm feeling relaxed and slowly almost falling asleep, I can feel the slow down and softness of the service being provided almost as if it was her chance ease out on her massages and it was waking me up because I will literally feel the almost stoppage of the massage. She ended up finishing up about 6 mins earlier. I put on clothes and took a photo of the time when therapist left saying she's done but it wasn't even at the top fo the hour. What a rip off. I was gonna be a member and bring my wife too even, but this changed my mind. read more