My second visit was great. I brought my mom for a Mother's Day massage. Andy and Emma did our massages, and both were excellent. My only complaint is that the one-hour massage includes the time it takes to walk to the room and undress. My appointment was at 11:00. The masseuse came out about four minutes late, the massage didn't start until around 11:15, and it ended at 12:01. That's not a full hour. That aside, my main issue is with the manager, Karen. The Virginia location I used to go to closed without warning. I had credits left, and this is now the closest location to D.C. The Virginia staff told me I could use my points to book a massage for someone else. I called the Sea Girt location to check if that applied there. Karen told me her location didn't honor that, which was fine. I called another New Jersey location, and they said the same. Again, no problem--I just want to use up the credits so I can find a place closer to home. When I called Karen back, she answered with a rude attitude and made a few sarcastic remarks about the policy. She said they were busy and would call me back. I waited almost two hours and never heard from her. Was she waiting for the appointment slots to fill before calling me back? I had to call again to schedule the appointment. That's not acceptable, especially since I actually like this location, even though it's over three hours from D.C. I hope they can improve the scheduling and be more upfront about the timing. As for Karen, she's the manager--so I'm not sure what can be done. read more

Just a matter of finding your "person" Peter gives the best massages and the manager Karen is amazing !! So helpful!

I was disappointed with the quality of the massage I received. A therapist with 20 years experience seemed poorly trained and unfamiliar with anything beyond the rote basics. Now that I see other reviews all I can say is - I should have checked first. read more

Bad experience. They claim you can only come once in a lifetime using Groupon, but their Groupon ad does not indicate it.

Horrendous Customer Service. Read the reviews before booking anything here, either through them or through gift vouchers, groupons, or deals. Unless it is your literal first time, they wont honor any of those mentioned above and will instead just tell you to transfer it to someone else and then try to sign you up for a membership, which are loaded with hidden fees and rules for when you can schedule or cancel anyway. Front of house staff will respond rudely and apologetically if you try to ask about it. Go somewhere else where you can get a good massage and be treated like a person, not a dollar sign read more

Got a gift card for my wife for Mothers Day. The free 1 hour service couldn't be redeemed because she isn't a member. Didn't mention anything online when I purchased. Quite obviously a bait and switch. Wouldn't return and wouldn't reccomend this business to anyone. Seems like the owner responds to every negative review regarding the same issue with a copy and paste response. read more

Be careful. I spent whatever I spent on a "paid in full" 3-month, 1-hour massage package. I thought I was buying 3 massage sessions. What I didn't know is that if the 3-month time period ends, so does the massage treatment. Today I forfeited an un-used hour session. I asked if anything could be done and I was told "no". Rules are rules, I guess. I choose take my money elsewhere and won't be a customer of this, or any other Massage Envy franchise. read more

I just want to highly recommend Mrs. Patty for facials! She is so thorough and consistently amazing! Her pleasant voice and warm energy is enough to make any experience worthwhile. Drew is an amazing massage therapist! I didn't think wanted 90mins until he started and I was sold! His massage is beyond any massage that I have had. I thought my massage in Thailand was amazing but one surpassed that! He's normally booked up, that's how good he is! read more

Massage Heights - The lobby - Massage Near Me - Sea Girt, New Jersey

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Although the masseuse was very good the manager and owner of this franchise is a horrible person and has zero concept of how to treat the customer. After they make you join a 6 month membership and you decide you no longer want to continue the membership dude to an upcoming surgery they try to force you into another month of dues. Then they have the audacity to ask for a doctors note asking what the procedure is As if i am a 12 year old and they are a parent. I guess they don't know what a heppa violation is I left and asked the rude front desk person to have management call me. Instead i got a nasty email and no call. I will forward the email and my complaint to the better business bureau as well as to the franchise They need to learn that they're in business because of the customers. Stay away from this place. They also start every massage 5 minutes late and end every massage ten minutes early. So an hour massage is only 45 mins. Multiply that by the 8 massages i reluctantly was forced to have because of the membership rules. read more

Clementine always over delivers! She is punctual, professional and makes you feel very comfortable.. Clementine's experience is evident: when you walk out of there your whole body is relaxed and you feel great! read more

I've been coming for over 2 years, service is always great. Just started using Dylan, he is amazing and listens to what you are having issues with. Highly recommend him Also love their facials, just had a new person Manana who was great, left with my skin feeling fresh with a beautiful glow read more

First massage less than acceptable. Not advised company policy 60 minute massage cut short by 10 minutes, 5 min to undress and 5 mi to dress. So you wait on table till therapist returns. Table is heated, and you are covered with quilt as well as sheet-i asked not to use quilt and was told company policy she had to use it. Mediocre attempt to massage body encumbered with this coverage. Massaged only sole of feet not the whole foot - I asked why ? gave unacceptable response - I told her I probably would not use service again. Therapist asked why? I said the quilt and the ridiculous explanation why she did not massage the whole foot. The establishment is attractive very clean, but that does not guarantee you a satisfactory service. read more

This was my first visit and I am so happy with my deep tissue massage. The place is very clean and the staff is extremely friendly. An hour was not enough!!! Next time I will get a longer massage for sure. read more

would never go again. Got a gift card and was told it is only for first time, when I went to redeem it. But when I bought it, they never said that bad business. read more

I'll start off by saying that the massage was amazing, unfortunately I don't remember the persons name. However, the company sent me an email this morning offering me a 60 minute massage for 59.99. "COME BACK SOON" the email stated. When I called the place to book the massage the lady told me they would only honor that pricing IF I signed up for their membership. Clearly that wasn't mentioned in the email. Unprofessional that they would send an email and not honor it. "Just for you. Special offer" yeah thats not a special that's a basic membership package. read more

Massage Heights - Massage Near Me - Sea Girt, New Jersey

I have been a member of massage heights for more than 3 years in Atlanta, GA. I recently moved back to Pennsylvania and the Sea Girt, NJ location is the closest to me. I had an outstanding experience, way above my expectations at this location!!! After several incidents with my transfer of credits and attempts to cancel my membership due to relocation, I was very frustrated. The managers at Sea Girt, Ron and Korinne took it into their own hands and contacted the Atlanta location on my behalf. They sat me down in person after my outstanding massage and facial, sincerely apologized for the mix up which was not their fault in the slightest, explained to me how they were extending the use of my credits for 2 additional months and confirmed that my membership was canceled. The way they advocated for me and personalized the situation was an incredible surprise and it made me feel so appreciated!!! I couldn't thank them enough for their compassion, understanding and efforts to ensure my happiness. Karen and Kerry - front desk, Patty - lead skin therapist and Kerving - deep tissue massage therapist were all so kind and made me feel like family. Kerving was incredibly strong and thorough with the deep tissue massage... such a therapeutic and much needed session! Patty gave me a very relaxing facial as well. I felt safe with covid protocols and will absolutely be back ASAP. If I was closer, I would continue a membership at this location without a doubt!!! It is a few minutes from the beach, so I was able to enjoy myself there for a continued self care day. This was the most pleasurable and peaceful experience I've enjoyed throughout my 3+ years being a member of Massage Heights! THANK YOU! read more

Massage Heights - Massage Near Me - Sea Girt, New Jersey

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5 stars for Patty, the esthetician. She is the reason why I continued to go to Massage Heights for facials. But I have finally taken all I am going to take with the "hard sell" at the front desk. At every appointment, I was badgered to join, to buy a package deal, etc., no matter how I tried to resist. Lately, I tried to make an appointment by phone, and the staff member gave me a hard time because I wasn't a "member"...She put me on hold for a while, acted like there weren't any appointments, and then wanted my credit card number! This is not a good business policy. I see other reviews complaining about the same thing, yet nothing has changed. Does Massage Heights care? Does it want customers? You lost me. The front desk and management need to revisit their business policy and reset customer service. I will never go there again. I'm so sorry Patty...You were great and will miss your facials. read more

Updating this review as I forgot to when it happened. After my negative experience at this location management did reach out and was apologetic and accommodating. I forget the managers name but he seemed to genuinely care about our experience and offered us discounted massages/facials to return. As my family also owns a small business, I do appreciate the effort. read more

Massage Heights - Massage Near Me - Sea Girt, New Jersey

The massages are ok but the front desk service is terrible. You go to get a massage to relax and relief stress only to be meet with what I would consider high pressure sales to join and get a membership. The sales tactics are extremely off putting. The front desk staff makes a feeble attempt to be pleasant until you tell them you would not like a membership and then become blatantly rude. It's bizarre. Also, today my mother-In-law went to get a massage with a gift card that I bought her and after the massage they told her there was no money on it and we must of used the card for a massage before gifting it to her, which again is very bizarre. Needless to say, she had to pay for the massage and still has the gift card that we paid for. Customer service has been an issue every time I have been there and I think its time to look elsewhere. read more

I was looking to get a facial, but ended up getting a facial and massage for a price that I could not pass up! Massage Heights was offering a $99 special for a one hour facial AND one hour massage. I am normally skeptical with deals like this, but I was so pleasantly surprised!!! The facial was amazing; it left my skin feeling so fresh. Also my aesthetician, Patty gave me a complimentary microdermabrasion service which I really appreciated because I have wanted to have this done for so long! The massage was also great - Denise focused on the areas I told her I was having discomfort. The massage also came with a complimentary aromatherapy; you get to chose from three different oils to be used during your massage. I feel like both services (the facial and massage) exceed my expectations. Massage Heights is gorgeous, very modern, and super clean. Also it is in a great location, so afterwards you can go shopping or grab a bite to eat! On the other hand, Massage Heights is pretty pricey (which is why I rated it four stars instead of five), but if they have another deal I will be back in a heart beat! read more

I found this spa when I lived in Sea Girt for a year, renting a cottage by the ocean. I didn't expect that a chain establishment would be such an amazing experience and have such high quality therapists at really awesome rates with the membership. I have been going back to see the same therapist, Lauren, for over 2 years, even after I moved a considerable distance from the spa. It's about a 35 minute drive for me now but I still make the trip every few weeks to get pampered. When Lauren has been unavailable, I've seen Tracy and she's also incredible. They both do wonders for sore back, neck and shoulders! Last but not least... Karen at the front desk is one of my other favorites - always smiling, warm and welcoming and has a great memory for clients - makes the place feel like home. read more

I had an amazing facial today. I absolutely love Patty. She does a thorough evaluation of your skin before she starts. She keeps you informed and checks in with you the entire time. She only recommends products you actually need. I felt so relaxed. She gave me a great start to my weekend! Book an appointment with her today...You won't be disappointed! read more

Poor customer service, the massages are less than mediocre. The front desk are rude, the owner does not take customer complaints seriously. Overall poor experience. STAY AWAY. read more

This place is absolutely horrible. Customer service is awful. Practitioner's are uneducated and pompous. I dont support businesses that belittle & disrespect the very industry they are in. Disappointing. read more

I love a good spa day and tend to be picky. Massage Heights Sea Girt is fantastic! Meticulously clean, friendly, beautiful spa reception and staff. I've been a member for over a year now. You can't beat the prices or the level of service. Quite private rooms, hydraulic massage table with "breast plate" that lowers while "face down." You even get to select your own music during your massage. Excellent massage therapists. Estheticians and HydroFacials are amazing too. Clearly, the owner spared no expense to make this local day spa relaxing, inviting and luxurious. It my favorite day spa read more

Just returned from my regular massage with Jackie. She is a very special massage therapist and person. Caring and thoughtful. The team always makes you feel welcomed and appreciated. Happy Holidays! read more

Three of us booked appointments at Massage Heights for a long overdue spa day/birthday celebration. We booked 2 massages and a facial. The services we received were nothing short of extraordinary. The two individuals who got massages raved about them. They also each received an "add on" to their massage, so one had the hot stones and the other had the foot scrub. They said both were great. I had the facial. I'm very picky about my facials. They use Dermalogica products, and my skin likes that. They perform gentle blackhead extractions and to me, unless you're getting those, it's not a facial. The lead skin therapist, Patty, is amazing. She's been an aesthetician for a long time and really knows her stuff. Highly recommend her!! I'd be remiss if I didn't mention the manager, Corinne, and her assistant, Nikki. Uber professional and friendly. The spa is squeaky clean, with everyone wearing masks at all times. Two of us bought memberships we liked it that much! The price point here is very affordable. You can make it a monthly thing. We loved it! read more

Let me begin by saying this rating is not for the services. The massages and facials are absolutely amazing and I leave relaxed and glowing every single time. 5 stars for John and Patty. But the front desk... whole other story. Every time I call to ask make an appointment or ask questions or ask to speak with the manager it is an absolute nightmare !! I have been contemplating cancelling my membership, losing my prepaid packages,and have asked to speak with a manager over the phone and in person and nothing. The new trainee at the front desk today was rude and pushy. I come to the spa to relax not to be talked down to, disregarded and pressured into sales. I've been a client for a year and it's always the same problem. If someone can contact me on here with information on how to speak with a manager or owner I would really appreciate it. **** update to previous review **** I personally received a call from both owners shortly after posting this. Since then tremendous changes have been made and the front desk staff is a pleasure and super efficient! Thank you for listening to your customers and making changes! Can't wait to go back for my massages after maternity leave read more

I highly recommend MHSG. Booking appointments online was super easy as I was able to choose three appointments for the same time for Me and my two daughters. The staff was extremely welcoming and the spa was spotless. read more

From massage to facial to professionalism. Will recommend to anyone of the amazing therapists and owner that cares about customers. Thank you for making my experience a great one! From a minor mishap to a great experience; again customer service was taken seriously and I appreciated everything and will be back. read more

I Just had a great Hydrate part massage/hot stone therapy with Paul. It was amazing. I highly recommend! Jenn Dauer read more

Jovanna is my massage therapist. She is absolutely fantastic and always does an amazing job.

Kathi is amazing an massage therapist. She has an abundance of knowledge othe body & is very strong. I also very much recommend Denise. She's amazing also. You will be very happy with her as well. Lauren is strong and I can't say enough about what she brings to the table. She'll find your problem areas before you even tell her. John is also excellent & really brings his knowledge of the body and is strong. read more

Massage and facial were both great. Relaxing atmosphere, friendly staff, and no one pressuring you to buy memberships or products as you pay. They ask once and then let it go, the harassing when you pay always gets me, but this was an easy and enjoyable experience. Normal prices seemed a bit high but I had a promo so it was very affordable. read more

I have been a member here for a year at least and Kathi Hagel is by far the best massage therapist I have ever had. (And I've had a lot of massages). She's a true healer and this facility is quality. read more

manana was really bad at her job she rushed the whole time did not know what she was doing barely did any extractions and just wanted to get out of there I was finished 10 minutes early she is not good at her job read more

I have been to Massage Heights for prior services. Mostly facials and this one was just wonderful. My facialist; Patty was personable and knowledgeable. I had a microdermabrasion followed by the Hydrafacial that is highly recommended . It lasted one hour and my skin looked rejuvenated and wrinkle free( I am 60) after a summer of sun and salt water. I love that Massage Heights had limited clients at a time and is not a large spa with everyone walking around in robes . Front desk personnel was also very lovely. The hydra facial is pricier than your normal facial but you can see the difference immediately snd who doesn't love that~ read more

Very satisfied with the customer service and quick response to a billing issue I was experiencing. The owner went way out of his way to make things right, which says a lot these days. As a business owner, I understand how busy things can get when dealing with so many customers - but Massage Heights went above and beyond to personally take care of us as if we were VIP. A++ read more

Now approaching my second anniversary here, I am happy to report that the service remains outstanding. Although my therapist of preference is Lauren who listens carefully and always beautifully addresses any concerns I have, I can attest to the fact that here you will find a plethora of professionals who will provide you with the highest level of care. The front desk staff is always welcoming and calming. Don't limit yourself to a one off here---become a member and enjoy all the perks!!!! read more

My experience started with a GroupOn and after my first session with Jovanna, I opened a monthly membership for a year! Jovanna is incredibly kind, talented, and truly listens to your requests and makes sure you are heard. I highly recommend Jovanna for your next message! You will not be disappointed!! Not to mention, Massage Heights is very clean and the receptionist staff is helpful, patient and accommodating! read more