Great therapists and nice atmosphere. Their monthly membership program is very good - reasonable, flexible, and provides discounted massages. It only requires that my wife or I get a massage each month - and if we don't, there's flexibility to carry the massage into the next month. Everyone deserves massages! This is great place to get them. read more

One of my favorite places to relax. Profession staff and good prices. The location is convenient and clean.

I haven't been to the store in quite a while, but my experiences there have always been good. The price is reasonable and the therapists are great at what they do. Never disappointed! read more

My wife and I really love this place. Great staff all the way around. And we always feel refreshed when we leave.

Simply awful. They booked me an appointment for 12:15 PM on 11/16/19 with Yelena. I showed up in time and the manager went back to get her. She storms out and says she does not want to do "that" massage and storms back in with her manager who comes out and offers no explanation! Just a "I will give you $20 off on the next massage and a hot towel". How humiliating! And I have never had Yelena in the past. She is either over worked or is simply racist. Don't ever schedule an appointment with her and be careful with others. Who wants a massage with someone who "hates" their work or their customers. read more

I was extremely disappointed with this place. I've been using this location a long time, even back when it was Massage Envy. Here's the deal. A couple weeks ago, my mom gets a phone call from a man with a Russian accent, who she recognizes as the manager/owner, offering a special $45 deal if we come in that day (Monday) or Tuesday. Neither of us have had a massage in a long time, and we decided it would be a fun and nice way to treat ourselves to some relaxation. The reason my mom hadn't used them in so long was that last time she was there, the russian man was sort of rude to her. Not terrible, but it wasn't a nice way to treat a paying customer. Anyways, as she's on the phone, I asked my mom to ask if the masseuse could do deep tissue. I tend to get extremely knotted in my upper back, and I need hard pressure to feel physical relief afterwards. I hear her ask, and the man says yes, both of the people available at 4pm do deep tissue. Great. We show up at 3:50 and check in. I filled out the form, my mom got whisked off by her massage therapist, and I sat and waited. On the back of the form, it says "Check here if you do NOT want the therapist to touch an area." I checked off that I was uncomfortable being touched on my thighs or buttocks. Finally, about 15 minutes after arriving, my lady showed up. Following her down the hallway, I kept thinking to myself -- there's no way this lady is going to be able to do deep tissue. She's tiny and frail. After we get in the room and close the door, she says to me: Her: Hmm, it says here you put down you wanted a deep tissue massage. Me: Yes, that's correct. Her: I don't do deep tissue. Me: uhh.. Her: But deep tissue can mean so many things. What exactly do you want? Me: Well, a ton of pressure to start. I like it when my muscles are relaxed afterwards but I feel a little sore. Her: Oh yeah, I definitely can't do that. Me: The man my mom spoke with specified that I would be with someone who DOES do deep tissue. Her: There's nobody else free right now. All the other therapists have clients. I'm the only person available. Do you want to sit in the lobby and wait for your mom to finish? Or do you want to give me a shot? Well, this is awkward. I REALLY had my hopes up for this massage. I immediately felt crestfallen and disappointed. Neither of my options were very attractive. Sit, bored, in a freezing waiting room for an hour, while my mom enjoys her massage, or get a really crappy massage. After a couple minutes of debating, I finally relented and told her we could try it out. I guess a bad massage is better than no massage. After I undressed and she returned, I told her I'd thought of a solution. I'd been suffering from severe tension headaches the past week, especially in the forehead area. Trying to be positive, I told her not to worry about the deep tissue, and instead just help me get rid of this tension in my scalp. BOTTOM LINE: The massage was just as bad as I had feared. She did a lot of gliding over my skin which did absolutely nothing to relieve my muscle tension. It was basically a Swedish massage. No pressure at all. She touched my thighs after I marked on the paper that I did NOT want to be touched there. She massaged one arm and forgot the other. She never even touched my head, not once. She complimented my hair but then when I told her I cut it myself, she abruptly and forcefully slammed her hands down on the table (on either side of my face) and exclaimed "I HATE when people do that!" She then went on to tell me about how she used to be a hairstylist and she used to have to fix people's self-given "bird's nest" haircuts all the time. It was awkward and judgmental, especially after she had just complimented the cut. If anything, I felt more stressed out by the experience than relieved. When it was over, the receptionist asked how it went. I politely told her that I wasn't happy -- I'd been promised deep tissue and was matched with someone who didn't do it. She told me, "Oh, sorry about that, I'll make a mark on your file." My mom came out 5 minutes later, paid quickly, and we left. Once inside the car, I told my mom I hoped her massage went better than mine. She said, "oh no, really? I was hoping the same thing for you!" I think the guy on the phone may have been dishonest with us on purpose about the ability of his therapists to do deep-tissue, just to get us in the door. We won't be back. read more

I'm somewhere between a 3-4 on this one - I found this place through an online search; pleased to find reasonable prices and flexible hours. I initially reserved on line requesting a deep-tissue massage, specifying concerns over an old surgical scar. Front desk staff was polite, and there was a very nice Massage Therapist who gave a nice Swedish. She verbally acknowledged my requests but would not address my specific request. I've been back 3 times due to convenient location, specifying my expectations and asking "please help". Each time I've gotten a nice 'light-weight' massage from each of the 3 different Therapists and felt pretty relaxed. If that's what you're seeking, and you want a nice general massage without any specific clinical needs, than this is the spot for you. However, I really need help knocking out scar tissue to maintain my mobility, and if I'm to pay ( even for the reasonable rates here) , I should get the help I'm requesting. So I'm going to move on. read more

What a great accidental stumble. Being a massage therapist I chose this place based on a quick google search. I got a male therapist named Jose. He was amazing!! Such a nice guy! His energy and presence is very genuine and caring. Very happy with this place! I re-booked for the following week! read more

I LOVE this place!! Thanks to my wife introducing me, I've had several facials from Sherri. She may be relatively new to Massage Space, but she has definitely been providing skin care for many many years. Her knowledge of skin types and problems and how best to care for them is second to none. If you're looking for an unbelievably soothing touch that leaves your skin feeling new again, you HAVE to come see Sherri. read more

Good thing I didn't read these reviews before I made an appt. I called and made an appt for Feb. 15th. I was able to get in that day at 2:00 due to a cancellation. When I arrived it definitely doesn't look like much from the outside but once in the foyer it was nice, clean and relaxing. The waiting was full and more coming in while I was waiting for my time. I was glad to see and hear that the majority of the customers were regulars. I filled out the form and was glad they asked what parts of the body I did not want touched. I had a deep tissue massage and my masseuse was excellent. My request was heeded for the masseuse not to talk during the massage. They did not try to sell a package to me and was very efficient. I will definitely go back again and hopefully it will be just as good as the first time. read more

They were able to schedule me short notice and Jose S was awesome. He was very detailed in the beginning and gave me a breakdown of the massage, super informative. Highly recommend and I will definitely be back! read more

I've been here two times now. The first massage (by ?) was pretty good. My recent massage by Anatole, a large German-accented guy, was excellent--focused on what I specified and good pressure/effort throughout the entire massage. They're located in a shopping center but the atmosphere and setting inside are much better than expected. They have first time prices that are steal. (60 minutes for $45 I think?) It's unfortunate this place has a lowered rating from some customer service faux pas (as described in other reviews). This place deserves a better rating, those issues aside. read more

Everything went great. The soft voice is great and soothings. Just a couple of things. I feel that the people that are giving the facial should say what there doing and the benefits that the products are and how there going to help. Alone with before putting the hot towels on every time they should let the client know. Thanks again it felt great Charlie Felgar read more

I've been going here for years and have never been disappointed. The premises are soothing and inviting, and very clean. I went last week and was reassured by the precautions taken for sanitation. I've been jittery about going out, so it was a welcome relief to return to my favorite massage place. Check out the monthly membership - great value and they remind me when I haven't been there for awhile. read more

Still the same as I called them a few times to see if they would honor gift cards. NOPE. stay away from this place

I have been to Massage Space several times, and I have always had a good experience. I've seen a different therapist each time, but each one was very skilled and did exactly what I asked for. It's too bad what others have written about their massages on here; I always ask for a deep tissue, and the therapists I have been to really deliver! I have serious issues with my lower back and shoulders, and the therapists I've seen never have trouble applying the kind of pressure I need to get the job done. The last therapist I saw constantly asked if the pressure was ok, and was very responsive to my requests. My massages have always started and ended on time. I find the ambiance to be relaxing. I guess it might depend on who you see here, but like I said, I've seen four or five different therapists and they were all fantastic. I would recommend this place to anyone. read more

Awesome experience! I will surely be back! Very clean and relaxing facility!

I love this place!! Always my go-to for a massage. It's clean, well managed, and open 7 days a week is always a plus. I always see Patty when I go, and I have to say, ask for her if you can! She listens really well and always manages to help my worst problems. I've had massages lots of other places, but this one is by far my favorite. read more

This is a gem hidden in a shopping center. The staff are all friendly and my masseuse, Juliette, was wonderful. I would just recommend not signing up for the membership because if you have to reschedule your massage the day of due to an emergency, they will keep your $45 and make you pay again to reschedule a massage. read more

My husband and I went a couple of weeks ago. We have been to that location about a year before that so we thought we would try them again. Very very disappointed! My husband's masseuse was 10 minutes late taking him back, did not do a good job and then stopped before the hour was up! He was in the waiting room waiting on me when I can out and did not go to the back to start until after I'd did. On the other hand I was disappointed with mine also, she talked the whole entire time and I think my husband could have done a better job. She constantly tried to promote the other facials and things that they offered there. We will not be going back there at all ! This was in Plano Texas. We have found the one Where we live now so much better. read more

Walking in the greeting and atmosphere wasn't welcoming, the room temperature was too cold, the music wasn't relaxing, and my masseuse couldn't get the pressure right. Overall it wasn't a good experience. read more

I love Massage Space massages and facials. I have gotten many massages and the therapists are awesome. I always feel really relaxed afterwards. My wife has tried their facials and is loving results. They use pharmaceutical grade products and I always notice how great her skin looks afterwards. I would definitely recommend trying this place out! read more

I've been going here for a few years because my mom has had a prepaid massage account that she couldn't aways take advantage of so I did! As multiple reviews note (including Facebook), their prepaid system is horrid. The owner, who is also mentioned in many reviews, manipulates clients into paying more money. If you are going here, I highly don't recommend purchasing the prepaid massages. Again, as many other reviews state, the massages here can be great depending on who you book with. If this is where you decide to go, I would use Jose or Juliet. Unfortunately, the customer service here is horrendous. One of the masseuses, Patty, gave me an hour massage that wasn't only terrible in nature but she also told me about her entire divorce and her new boyfriend. I know a lot about both of those individuals now. She has also been known to gossip about clients behind the front desk as well as inappropriately speak to clients. There are many locations in the area that I would recommend over Massage Space! For a great, overall experience, you should head to a different spa! read more

I don't recommend this place. Had a massage there and the guy asked me what my areas of concern was and I said my neck....the first half of my massage was my back and at some point I stopped him to remind him about my neck and he said he was getting there. Afterwards he didn't give me any instructions about hydration or offer water. For the next two weeks I could barely move my neck and back. Called to speak to the manager and had to leave a message with the receptionist twice. When he called back he said he'd look into it and call back and never did. read more

I have been going to Massage Space since they first opened their doors in the old location. I have found all the massage therapists to be well trained, good therapists. The staff is courteous and very friendly. The only reason I gave 4 stars is because sometimes they are completely booked up. I wish they had more therapists. read more

hidden gem in Plano. We have been members of the wellness plan fro over two years. flexible staff, courteous, and friendly. the therapists are beyond amazing. read more

It took some time but I have found a wonderful masseuse in Jose. The price is right and the staff is helpful and friendly. I will say that it was a little rough starting here but stick with it. Great value. read more

I've seen 3 or 4 different masseuses over the past year or so I've been going. As expected some are better than others, but there seems to be a variety of pressures and talents so that helps meet all the individual needs since we're not all alike.s read more

Terrible experience, specially with the membership program. So many paperwork instead of accommodating all the registrations on line. To cancel your membership, you have show up and sign a form. When I canceled my membership in October, they told me that they will charge one session after the cancellation and I have until May to use it. I called on May 6th to use my last pre-paid session, the front desk told me that that session is expired. She got my number and promised that the owner will call to resolve this issue. After a week I have not heard from the owner yet. They have a very disorganized, sloppy administration. If you want to work with them, make sure to ask them all their words on an official paperwork instead of trusting their words thorough the phone. read more

Don't go here. First, while you are in the massage room you can hear everything that is going on in the waiting room. There is no insulation. Second, it felt like there was no rhyme or reason to this massage. For example, the motions were random, felt like he didn't care, and felt amateur. As if to say, I could get the same massage by a person with no training or experience. Third, when you are sick you should not give people massages. You are in close proximity to someone sniffling and coughing. That kinda crap freaks me out on an elevator, let alone a 90 minute massage. I found the place extremely amateur and low rent. Not a quality massage at all!! read more

If I could give this place a ZERO I would because I never got to have my massage...my husband bought a gift certificate for me at Christmas last year and it was good for a year so I was holding it for a special time but unfortunately when I wanted to use it just before Christmas, and I knew it would be expiring, I could not find my card. My husband went down to the office and told them what happened and they were able to see where he had indeed purchased a $90.00 certificate and it had not been used so the girl at the front desk told him they would honor it, she called me later that day to schedule a message for the next day...I was delighted and so looking forward to it. A short time later, the owner came in and told her they would NOT honor it (even though they could see where it was bought and not used!) So she called me back and cancelled the massage! Supposedly the reason was that if they honored it and I later found the certificate, I might try to use it again??? If they have a record of it, could they not have marked it USED??!! Very poor customer service!! They received $90 and i received NOTHING!! read more

I found this place via Google as a local place offering prenatal massage. My massage was nice and relaxing, which was what I was hoping for. While checking out, the owner (Anatole?) told me about a membership that they offer, where they automatically charge you for a pre-paid massage on the first of every month at a reduced rate of $40 for an hour long massage. The membership allows you and any friends/family to come in use the pre-paid anytime throughout the month as well as use this rate as often as you'd like for any additional massages. I rarely get massages, but I'd been looking for something nice to do for my mother-in-law, and this sounded perfect. So I told the owner that I wanted to sign up and pay for my mother-in-law to come in for a weekly massage. He agreed to this. He saved my credit card information and got my mother-in-law's information to add her as an authorized user to my credit card and to my account. I asked if she would be able to tip on my card as well, the owner assured me that this would be no problem. So the first couple of months went by flawlessly. She only went in once/month at first, using my prepaid massage. She always tipped cash because she said she didn't get a good feeling from the owner and wanted to make sure the girls were getting their money. She finally found a masseuse that she really liked, and so she decided to have a standing weekly appointment. She calls me and tells me that they wouldn't let her use my card and she had to pay with her own card and also that they wouldn't give her the discounted rate. I called up there, assuming it was just a misunderstanding, asking them to void her payment and instead run it through on mine with the proper amount. The girl tried to get this done, ran into some issues, so asked me to hold for the owner and I did. I explained the situation and he flat out refused to void her payment, saying there was no way to do so. I found this frustrating as this is a simple procedure done by retailers and restaurants all of the time. He then went on to say that she would not be allowed to use my card in the future either. He said something to the effect of " I can't just let anyone come in here and charge your card." This was confusing to me as I had signed something adding her as an authorized user. I reminded him of this and he dismissed this, saying if you don't like it don't come back. I feel as though he was dishonest and misleading when signing me up for this service, as I was very clear about my intentions with this membership. He was extremely rude and I was left wondering how he stays in business with such poor customer service. read more

I found a few good massage therapists (Juliet, Patty, Michael), but I experienced extremely poor customer service and an outright refusal to acknowledge billing/credit mistakes. In October, they double-charged me and it took several phone calls and two attempted credits to get it corrected. Most recently, my significant other gave me the gift of a 90 minute massage, but it only lasted 60 minutes. Instead of charging my s/o, they charged my account for a prepaid massage, then charged my s/o's credit card as well. When my s/o called to correct the issue, a female admin said that they would do the right thing, credit me back and add 10 minutes extra for the mistake. Then, management/ownership (Anatoly Kolmakov) got involved, and refused to honor his admin's promise. He accused my s/o of lying and refused to credit my account unless my s/o paid up. After refusing to return calls to my s/o, I stopped in to speak with Mr. Kolmakov, who was incredibly disrespectful, accused both of us of lying and refused to credit me back for the charge I did not authorize unless my s/o made up the difference. He also refused to refund my prepaid when I cancelled my membership. I am shocked and disappointed at the mistreatment and disrespect shown to a loyal member of over two years, with no prior complaints. AVOID THIS ESTABLISHMENT - FIND ONE THAT CARES ABOUT CUSTOMER RELATIONSHIPS. read more

The actual massage therapist are mostly great, get their numbers and schedule appointments outside of this place. The owner ruins the entire experience by overcharging and viciously trying to sell you crap that you aren't interested in. End up leaving more stressed than when you come in. read more

Trying to use a gift card I was given, they won't let me redeem it because it is apparently over a year old. This policy is not listed on the card and I was not aware of it. I am so disappointed and have been waiting to use this gift card for a special relaxing day. I will be taking my business to another spa that tells you their policies and allows you to redeem gift cards. read more

Massage Space is a warm inviting environment--it has the look/feel/smell of a high-end spa just without the fancy locker room. The atmosphere is calm and soothing. Perfect. Prices are the best I've experienced for a massage--ever--with no compromise on quality. Ask for Sarah! She has continuously helped me with my recurring knots in my shoulders/neck. After paying high-end spa prices for years, I've found an alternative that provides relief and relaxation. Highly recommended!!! read more

If I was just reviewing from my experience today, I would give 5 stars! Jeff gave me the best massage I have ever had! He used a lot of acupressure and also did some stretching. The receptionist was very friendly and the place was very clean as it always is. Absolutely fantastic experience! Unfortunately, I cannot forget another experience ... I went in to use a prepaid for a one hour massage. The owner asked if I would like to use 2 of my pre-paids and make it a 2 hour massage. I did and when I went to check out, the receptionist told me it would be $10. The owner (who wasn't available to talk to at the time) told her that i had to pay the difference between what my monthly contract cost is and the current monthly rate. (I've been a monthly paying customer for a few years and the rates have gone up since I signed my contract.) That was the craziest thing I've heard! If I had booked a one hour massage, then afterwards went to the lobby, let them change the sheets and I went back for another one hour massage, it wouldn't have cost me anything. And the owner failed to tell me that there would be an additional charge when he asked me if I'd like to use two one hour prepaid massages. I know it's only $10, but it's the principal. When I called to talk to him about it he couldn't see the ridiculousness of the situation. He also told me he was going to be sending out letters telling us that our rates are going up and he would be charging us more. I explained that the contract clearly states he can't just change the monthly fee unless both parties agree in writing. He just continued to argue with me about it and I finally gave up. I intended to go cancel my membership because of the incident, but I cooled off and got over it. I've had some great massages there and I have been happy otherwise. I do wish they would be more flexible with how you use your pre-paids. If they did, I would probably book a lot more 1 1/2 or 2 hour massages, but knowing I have to pay extra keeps me from doing that. If I'm going to pay extra, I'd rather give that in a tip. So if I was just rating the place based on the owner, I'd probably give 1 star. Lucky for him he has some great staff that keep people coming back. Please go try the place out and request Jeff. I want him to stay busy so he doesn't go somewhere else! read more

I'm not sure where the 5 star reviews are coming from, but my experience was very different. I bought a groupon and called about a month ago to make an appointment...I was almost there when I got a call canceling the appt. saying the person was sick...I called a week later and they said she was still sick..My mom has been in the hospital so I didnt have alot of time to waste making and cancelling appts....I decided to give it one last try and called to make an appointment for today at 10:30. I arrived at 10:15 ...at 10:30 the girl was still not there so I told the girl at the desk and the owner? that my mom was in the hospital and I couldnt wait much longer. By the time she got there and got the room ready it was 10:50ish. I told her my skin was very sensitive...the next thing I know she is painting on some mask item that is burning the crap out of my skin and then starts grinding some exfoliating rocks into my face...I cant even count how many facials I have had, but none that were this painful..My face is completely raw and puffy .I thought I was treating myself to something relaxing...boy was I wrong! Would not recommend....Lisa read more

Great prices, amazing massages, and wonderful staff. No need to go anywhere else.

I had been here once previously and everything was fine. Pretty standard massage. I thought I would treat myself for my birthday today and give them another go. I scheduled my appointment and then the calls ensued. I received a call 2 hours after I made the appointment, to confirm the appointment. I then received another call on the day of my appointment, they informed me that they had an earlier slot opened with another masseuse, since I couldn't make that appointment because I had plans at that time already, I let it go to voicemail. Then exactly at the time of my appointment as I was parking and about to go into the building I get another call. I didn't answer since I was walking in their door. When I got inside I was told that the masseuse they had scheduled for me had cut her finger and the only person they had available for me was a guy. I'm female and have had bad experiences with male masseuses, so I am partial to having a female masseuse and told them that I didn't want the male masseuse. They said well, sorry that is all that is available. They also said they called me to tell me my masseuse couldn't make it, but they did not, they had called to tell me to rearrange my schedule so, I could come in to get a massage from another masseuse at a time that was convenient for them. I will never go to this establishment again and do not recommend it for people that have busy schedules. read more