Before buying he Eversave voucher I read the reviews. Seemed like booking was an issue for many,…read moreso I checked online booking before my purchase. There was, coincidentally, one available time that worked for me but I noticed, at least with the owner Jessica, that there were times in April total and then nothing else available until well after the voucher expired. I didn't check the dates for the other therapists, so there might have been more availablity there and I was specifically looking for 90-min deep tissue massages so that might have narrowed the available dates.
I had something else at the time of this appt, but it was somethign that was easily rescheduled so I took the only available weekend appointment (April 7 at noon) and rescheduled my other thing.
A day or so before my appt I got an email asking if I could possibly come later because of a scheduling issue ("overlap via another therapist"). I could not because of my own schedule, so I suggested that I could some early. It was agreed that I would come at 11. I didn't have an intial email reminder (I had an online confirm that I copied and pasted to my calendar so I didnt' look for it either until later - see below - and the updated reminded had a start time but not an end time - also relevant later.)
The waiting space is less spa and more office, which, whatever, I'm not there for a lush waiting room. There is no receptionist or anything so if you arrive and there is a door closed please show some courtesy and remain quiet until it is your turn.
The therapy room is quaint, like a tiny bedroom, and the atmosphere is relaxing. I did notice at one point during my massage that the music was *very* Christian which would not be my preference but I don't know if that was the therapists choice or if it was just Pandora doing what Pandora sometimes does when you like one song so whatever.
The massage, itself, was excellent. It is difficult to find therpists who do quality deep tissue work but Jessica Bissionette is on her game. Assuming you think the price is right for you and you can actually get the appointment you want, if you're in the area, this might be the therpist for you if you like really deep work.
I noticed she asked me to flip over sooner than I had expected, but she was doing her thing and I don't necessarily need exactly 45 minutes on each side so I shrugged it off. However, at promptly 12, she stated I was done and walked out. It seemed short, but it took me a minute to really get my bearing and take in the time. I didn't feel cheated, I was just confused.
I called for her but she must have gone to the ladies room so I waited and called some more. Eventually she came back and was surprised I was not dressed and ready to leave. I pointed out the time and figured she had not noticed and made a mistake but she stated I was only booked for an hour. After I was dressed she came back in and proceeded to explain to me why she could not have possibly made a mistake and this scheduling issue was entirely my fault unless I could prove otherwise.
Um. WHAT? Note that I actually wrote the two paragraphs of this review a MONTH AGO as they happened, so I'm not dealing with poor memory or the like, HOWEVER, even if I was, even if this was entirely my fault (which is wasn't), taking that much time to explain to me why she can't possibly be wrong was in exceptionally tacky and unacceptable. Had she merely said something like "I'm not sure what happened but I'll be in tuch and we'll work about a fair resolution," I'd have gone about my day without having been annoyed and been fine.
Later in the day I received an apology for the error, which had it ended there would have resolved all of my issues, but, instead, it proceeded to reiterate how the mistake couldn't possibly have been on their end. The resolutions offered were:
a) come back for a 30 minute massage another time - I am at least 30 minutes away and I find 60 minutes to be too short so... no.
b) come back and book a 60 minute massage and get the extra 30 added on - I already pay $85 for a 90 minute massage for an EXCELLENT therapist that never has any scheduling issues closer to my house that alwasy has superb customer service (see my other massage reviews!) so ... no. or
c) She'll refund me $10 because Eversave only gives her half of the voucher price.
I decided since my purchase was with Eversave, I'd turn to them for remediation for the difference between vouchers. Their response was more than I'd expected and I'm grateful for their excellent customer service.
So, in short. 5 star massage but at high end prices in a low end venue. 1 star customer service.
