*all three stars are based on the nail tech and her making the best of an obviously tough…read moresituation* The quality of this place has really gone downhill. I booked a pedicure service, and the three foot spa/sink areas were all out of service. My foot soak was in a shallow plastic dish of cold water. The top of my feet were exfoliated, presumably because it was all that could be easily rinsed. I am not sure what the issue was, but there was not hot or running water. They should not be offering this service as listed. It is a misrepresentation. I was charged $58 for the service, so with tip, I paid nearly $90 for a spa pedicure service that I could have done at home, but with hot water. I felt terrible for the young nail tech because she was truly fabulous and clearly making the best of what her employer had available; but she's never going to be able to build a book of business without functioning spa equipment. The actual polish service was pristine and will probably last a few months or more. I would absolutely book a service with the tech again, if she moved to another spa. However, even if the owner decided to bring her business out of disrepair, I'm not sure I'd return because of the bait and switch, and willingness to destroy that young woman's early professional development.

Where do I begin! Karen is an amazing massage therapist! I have been going to the Chocolate Spa for…read morea few years! I almost hate to give her a public review because she runs one of the best kept secrets in the city!! She does hot stone massages every time. She uses essential oils. This is an amazing experience for those just trying a massage out for the first time or those that are experts :) I can't wait to start getting back on track with my massages!

Got it in right away - able to extend time to get release of muscle tension in next - adjusted…read morepressure throughout massage depending on my sensitivity- well done!

I had called to make an appointment and was told I could come in right away. When I arrived, one of…read morethe employees was giving a chair massage to a man right in a semi private area. It felt a little uncomfortable--there was no real privacy, as people could be walking in and out while a person could be trying to relax. I sat there awkwardly until I was finally taken to a private room and asked to wait. I waited about 10 minutes before my 60-minute full body massage began. I was expecting a Swedish-style massage, but it was much more intense than I anticipated. I was sore for a few days afterward, but I did feel overall relief--especially in my neck and lower back. The reason for my 3-star rating is cleanliness. The sheets didn't feel clean; I noticed an oily residue when I first laid down, which was a bit off-putting. Would I go back? Probably not. The price was reasonable, but I'd rather pay a bit more for a cleaner and more professional setting.

The service was amazing. Very friendly. Best massage I've ever had. The environment was very pretty…read moreand relaxing

I tried this spa after getting a gift card for my birthday. I had a fantastic experience. I asked…read morefor firm pressure and she did not shy away from getting into the knots in my shoulders and low back. The hot stones were wonderful, so relaxing! I loved the facial as well. I will definitely be back!

Great massage from Jeff. He actually gives a full hour massage, unlike some other places. I highly…read morerecommend him.

Can't say that I'm a fan but I was pleased with the services that I received at the SPA. The…read moreambiance was normal for a spa but I must add that I like the chair massager. I used a Living Social Coupon for a seaweed body wrap. It was an ok experience. This was the first wrap that used ace-like bandages to wrap...it was a little weird and time consuming to actually wrap but it wasn't that bad. After being wrapped, I laid on a water massage bed and while there could have been more pressure on the jets, it was ok. Leslie was the therapist and she's very personable. Can't say that I'll do the wrap again but I may go try the massage.

Amazing, relaxed energy in this place. I find it almost amusing that two years ago I found Opulent…read moreMassage with an online search and was hesitant about what my experience would be. I had just had knee surgery and needed more whole body help than standard physical therapy was providing. So glad I "took the chance". I consider their massage therapy an integral and essential part of my recovery and overall health. Highly, highly reccomend.

My husband underwent surgery for a brain tumor, and the chemotherapy and radiation treatments that…read morefollowed were incredibly challenging for him. Before scheduling his first massage, I contacted Opulent to discuss his specific needs and how massage therapy could support his recovery. We needed to ensure that certain areas were avoided and that only unscented oils and products were used. The team listened carefully and accommodated every request exactly as discussed. Since then, we have been coming in weekly, and the difference has been remarkable. The massages have helped him feel significantly better and have made the treatments he is enduring much more manageable. Everyone at Opulent is compassionate, attentive, and genuinely dedicated to their clients' well-being. Their caring approach, combined with their exceptional skill, has been a tremendous source of comfort during a very difficult time.

Being a frequent traveler it's hard to find a regular spa to go to. But if I were to find one…read morethat would be my regular spot it would definitely be aroma spa. First they're super friendly and work hard to make sure they can get you in when you call. This most recent time I called at a little after five and they were nice enough to get me in by 6:30 and when I arrived did not keep me waiting at all. Generally I like very firm pressure and a more aggressive massage and Susan was able to apply enough pressure and was able to do a great back massage using her feet. She checked in regularly to make sure she wasn't doing it too hard and that I was enjoying the experience but not too much as to interrupt the relaxation. They also do a hot towel which may be a tad too hot but definitely very relaxing and enjoyable. I live over three hundred miles away but when I'm back in Kansas City I'll certainly be returning. If you live in the area I would absolutely recommend you give this place a try and just opt for the 60 minute treatment at least.

The other reviews are right, kind of unprofessional. Don't bother making an appointment online,…read moreeven if they send a confirmation email they do not Check and they don't want to honor it. I guess if you go, call them, don't book online. I walked in anticipating that my appointment wasn't going to happen (based on reviews) so when she acted confused about my being there I said thank you and left. Pass.

Mary Jones is amazing. I don't think anyone else I have gotten a massage from knows as much about…read morethe body like she does. She starts by pinpointing the exact area or areas that are causing the discomfort and zeros in on them. She explains what she is working on and knows the approach to take to get it released. A trained professional. My wife and daughter also see her. Mary is magical!

I'm a total massage snob, and this place is fantastic! I've received two therapeutic massages and…read moreone relaxation massage so far, and I always walk away feeling better than I did going in. Thanks Mary!

I want to start this review by saying that my massage therapist, Heath, was absolutely amazing. He…read morewas personable, professional, courteous, and made me feel completely comfortable throughout my appointment. I had a wonderful massage experience and have absolutely no complaints about him. On his own, Heith deserves 5 stars. Unfortunately, the rest of my experience was much more concerning. I had a facial scheduled immediately after my massage. During the facial, there was another client receiving services in the same room as me. After applying what she described as a cleanser, wiping it off, applying an enzyme treatment, and turning on the steamer, the esthetician left me to work on the other client in the room. While I understand spas may have shared treatment spaces, I was surprised that she moved back and forth between clients during active treatments. What concerned me most was the lack of sanitation I observed while she was doing so. She did not wash or sanitize her hands before moving between clients, and she placed the sponge that had been used on my face directly into the sink. The cleanliness of the sink itself was concerning. While working on the other client--who was still in the same room with me--she performed eyebrow grooming using a pair of small purple scissors. She then returned to my treatment area, again without washing or sanitizing her hands, and used those same scissors to cut my collagen face mask. Watching tools and hands move between clients without any visible sanitation measures was extremely unsettling. When it came time to remove my mask, she asked if she could trim my eyebrows. I agreed and explained that I normally style them by laying them down with wax. I assumed she understood what I meant and had experience performing eyebrow trims. Instead of trimming them, she cut them extremely short and removed the arch from my right eyebrow. The result looks terrible and is very upsetting. The overall experience left me questioning both the sanitation practices and level of training being provided. Another concern was that the sheets on the facial beds were never changed between clients. I watched multiple people being moved in and out of the treatment beds without any bedding changes taking place. I will say that the spa itself is beautiful. The décor and ambiance were lovely, and I truly enjoyed my massage. I would happily return for another massage with Heath. However, due to the sanitation concerns and the poor facial experience, I will not be returning for additional services. I was so worried about the possibility of contamination or infection that I went home and immediately scrubbed my face. I sincerely hope management reviews these concerns, as proper sanitation, professionalism, and client safety should be top priorities. Heath provided an excellent experience, but unfortunately the facial portion of my visit fell far below the standard I expected.

Melody is hands down the best massage I have had to combat recurring neck and back pain throughout…read morethe years. She has such a great knowledge of the way the body works to hit all the areas needed to relieve pain.