For a Mother's Day gift, I received a gift certificate for a 90-minute massage plus an enhancement. This location was recommended to me, so I made my appointment the day before. When I arrived, the young woman in the front explained my options. I made my choices and then waited maybe 5 minutes to be taken back. Rachael explained how she works as a masseuse and made sure I had the opportunity to tell her what I did and did not want to experience. She also said that she will not speak unless spoken to, which is perfect for people who do not wish to talk during their massage. Rachael was pleasant, friendly and experienced. It was a relaxing massage that also included my scalp and face. I have to say, the face part felt quite good. Next time, I would request a deeper massage, as even though I enjoyed it, I believe the massage would have been more effective with additional pressure. This is one of the smaller MassageLuxe locations I have visited. The space was clean, relaxing and comfortable. I would definitely go back. No pics this time, but really, they all pretty much look the same! read more

I recently used a gift certificate good for an hour massage that I received as a Christmas gift. They charged an additional $10.00 on my credit card without telling me. When I called, asking why I was charged. They said the prices have gone up since the gift certificate was purchased. No notification that I was going to be charged or any communication when I booked the appointment. Stay away from this place. read more

I love my girl Kelsey, she gave the best facials. I was so sad to learn when I found out she left! Happy news, I just found her at Ginger Bay in Kirkwood!!!! read more

Finally found an amazing masseuse. The massages Nina gives are the best I've ever had. The front desk staff are always polite and very helpful. This is by far my favorite MassageLux. read more

MassageLuXe - The front of the building. - Massage Near Me - Lake Saint Louis, Missouri

Not Recommended!!! Came for appointment 5-7 minutes late because road construction and got there they we're with 3-4 clients so we waited patiently. When our turned came, we had to fill out a lot of their forms, got to facial room became 25 minutes late and the dermatologist asked some questions with telling us to do a different kind of treatment but this is our first time so we would like to know their basic service first to see if we can continue to do business and make it as our family massage and facial place! Unfortunately Nikki the dermatologist told us she will do short cut on our treatment to make it short if we want to do the regular because she wants to get to the next client! Very unprofessional and I was shocked, You not even say "appreciate or thank you for our patience waiting?!!" I think is easier to point fingers and blame it on your clients. Sadly MassageLuXe doesn't take their ownership at all because the District Manager Terry, agreed to cut our treatment time with the same cost, hello how do we able to do a proper treatment and what kind a results we will get with your cut corner treatment?! How do you feel if you are on our side as New customers?! Terry told me if she has appointment to get her hair done she will comes early, "you don't know what other people life or days like so be careful with what you said!!! Let me ask Terry this, did your dentist cut corner if by any chance you came late because unexpected condition or did your hair stylist cut corner to you?? Did you never have any emergency or unexpected issues or stuck in traffic or sudden emergency you had to taking care of before your facial appointment, Terry??!" Think outside the box and trained your employees better, so We Left we don't want this kind of treatment and will never come back! That's no way for us to pay the full price without getting what we paid for or let them do shortcuts Mickey Mouse treatment, MassageLuXe definitely lost our business! Feels like MassageLuXe they just care about money and will do any shortcuts to get the $$$ (scary). I guess we learned to not trust businesses like MassageLuXe! Hope they can think how to treat people better and stop bullying your clients in anyway! read more

I started with this location when they opened and I joined a membership which was my first mistake. Due to health reasons I was unable to use for a few months and called and was told I could freeze my account for $5 a month. I did this expecting to only pay $5 a month until I chose to unfreeze the account as I had $400/4 hours in my account at this time. I went in today for a massage and was told I had to pay an additional $85 to unfreeze my account. I feel this is unfair since they already have $400 in my account. I want my membership to be cancelled and a refund of my unused money. read more

Everyone I spoke to at every step of the process was incredibly rude. My massage was fine. Nothing to write home about, but not terrible. The receptionists and management need to learn proper phone etiquette and customer service. Don't waste your time! read more

So far not happy with my 4p, 1 hr massage. It is now 4:10 and still sitting in the waiting room.

Very unsatisfied with the customer service. They want you to spend a shit ton of money on them and refuse to work with you when they screw up. I will never visit another massage luxe ever again. Shitty company all around! read more

I was so excited to try this location as it just opened and is so close to my house, but I was so disappointed. I arrived early with my paperwork already submitted electronically, but the massage therapist didn't come for me until 15 minutes past my appointment time. By the time we got to the room and she started the massage, it was 20+ past. She started with me face down, but about 30 minutes into it she said she didn't have time to do the other side because our time was up. I pretty much got 1/2 of a massage and 1/2 the scheduled time. I came home and sent an e-mail detailing what happened, but Massage Luxe never responded. My recommendation is to skip this location and go somewhere else. Small detail, but this seems to be the only location that doesn't provide water bottles after massages and instead directs clients to a water fountain. read more

I received a groupon for 2 massages at Christmas, we were canceled via the company so my kid had to go back to California and I was left to use both of them which never happened. I was told I could only use one 60 minute massage, the other had to be a facial which I did and lasted 15 minutes. I paid the $85 and $10 for 2 more and still was unable the get the 2nd 60 minute massage. I spoke with Morgan and waited for another manager to return my call but NEVER got a return call. The massage I got was good and appreciated that person but the rest of the experience was very frustrating and still haven't gotten the other massage we purchased. read more

I've had multiple massages in the past. I happen to be very picky and some massage therapists do not listen to what you want. I am new to the area so I figured I would give Massage Luxe a try. I called in to make an appointment and the secretary mentioned the summer special. So I bought the certificate online and had it ready for my appointment. Nina was my massage therapist. She listened to what I wanted which was a deep massage focusing on my back and calves. She did that and more. Not a lot of therapists do this either but she had me take a few deep breaths of a relaxing scent before starting the massage and something as small as that can really make a massage go well. She also gave me a hot neck and foot compress. Would highly recommend going to her. I will definitely be back! read more

I had a massage scheduled this past Sunday, I unfortunately was called into work for an emergency (I am in healthcare) and the person on the phone informed me that do to this being a same day cancellation she would be charging me the full amount. When I called back on Monday to speak with a manager the individual who answered the phone played it off as if the manager would not be in for a "few hours" mind you as she was putting me on and off hold and that she would have them call me back. I was going to use a gift card given to me, and was not even given a chance to reschedule. When I asked if the $120 goes to the therapist I had to cancel with, the individual on the phone stated that in fact the $120 dollars charged to my account for emergently cancelling for an emergency at my job in the hospital all goes to the therapist and the company received none of the money. I have never seen such a poorly run company, I will never visit this massage luxe again, and honestly I wanted to reschedule but never received the chance. I never received a call back, which didn't surprise me at all. read more