Horrid in Lutz. Cannot cancel my membership, I'm not in the area anymore. The people who answer phone are unhelpful and won't let me speak w a manager so I gave them my contact info w patient explanation of what I'm trying to do - but manager did not call me back. I had to send a certified letter requesting cancellation but they lost it or claim not to have received it, Making me do more chasing work. Would give this less than 1 star if I could. read more

Rude service. Unanswered calls. Cancelled my appointment via voice message at 8:00pm the evening before.

Extremely disappointing experience for my wife. They had a Mother's Day special for a 90 minute massage. They tried twice to set the appointment for 60 minutes rather than 90. They canceled the first appointment because no credit card was on file but I had already pre-paid in full. My wife had to book another appointment. She called ahead of time for the 2nd appointment to make sure everything was set. They mentioned the gift card was on file and everything was all set. At the end of the massage they stated they needed a hard copy print out of the gift card, even though they had a soft copy on file. I had to drive to their location and hand deliver a hard copy of the certificate. They will never see another penny from our family. read more

I've gone enough to write this review genuinely. The first massage I ever got was from Ashlynn who is no longer with Massageluxe. I was very sad when she left but since then I have received several massages from Christian and Matthew that have been top notch! I have a membership that allows for one hour of a service per month but I didnt use it for several months so I have some credits built up. With those credits I have gotten some bomb facials that have really made a difference in my skin. I'll tell you this. I went to a high end spa in Orlando and paid $400 for services that were not nearly as good of quality as the ones I have received at massageluxe. The staff is very pleasant and knows me by name. They even make great recommendations for new services for me to try. The monthly membership is $60 but I think it is more than worth it for how I feel when I leave. read more

Find the right masseuse and stick with them. So many bad reviews but they haven't screwed me over so ima say it's good.

I wanted to stay longer. I went in with anxiety and came out with a rested mind and body. I felt so at peace with the service Michele provided me with. Thank you for the massage, Michele! The hydromassage was just what I needed after a massage. The warmth made me fall asleep and made me feel like nothing else mattered. They did tried to get me to sign a contract, but I'm not about that. I like going at my own time and whenever money is available for me to spend. I'll be back soon for a second round. read more

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I booked a message hoping to relieve lower muscular back pain due to a workout accident. Good news is they messed up my shoulder so bad I barely notice my lower back pain. It has been a week since my message and the pain continues to increase. I woke up this morning to my fingertips being numb and the rest of that arm aching.I went in there to fix my back( which they completely avoided my problem area I needed worked on) and left with a first time shoulder injury. Thanks MassageLuXe. Also very unprofessional as they were folding laundry at the front desk where customers were being checked in. This is my first time writing a review but I find it necessary to hopefully direct people elsewhere to avoid additional injuries! read more

Just visited here and had a fantastic experience! Loretta gave me an amazing sports massage! I have been here 4 times so far and the staff is always pleasant and courteous! The lounge area and the massage rooms are very well kept and clean. If you are thinking about visiting this location, Do It! And ask for Loretta! You won't be disappointed. read more

I got a massage as a birthday gift and when I walked in I was greeted immediately with friendly staff, they sat me down in the lounge with free waters and comfy chairs. Not much of a wait Loretta came and got me. So friendly and bubbly! Made me feel very comfortable and her hands are amazing! I felt everything melt off of me. I will be coming back to her and bringing my husband along next time! Thank you Loretta! read more

I got a groupon for an hour massage and got the best message I've ever had in my life... and with degenerative disk disease, I've had dozens and dozens of massages around the country so that's saying a lot! My massage therapist's name is Augusta and I've had her 4 times now. She listens and executes the perfect massage each time. Once i had to schedule with someone else when Augusta was not available and i was not impressed with that massage at all. I consider myself very lucky i got Augusta on my first visit. She's the main reason i keep coming back. I've starting arriving early so i can use the hydro bed to start relaxing the tight muscles and by the time the massage is over, I'm feeling 100% better. I'm planning on splurging soon for some facials and will write another review when that happens. Yes, i got the sales pitch on my first visit but it was very low key, not like the horror stories others have had. I am glad i signed up for one massage per month... it's definitely been a great value for me since i regularly need massages for ongoing back problems. I've never had a problem with the ladies at the front desk. They've always been polite and attentive to me. So while i understand others have been highly unsatisfied with this location, I'm very happy with my experience so far. I'm glad i took the chance. read more

I was super happy with my massage today! Incredibly relaxing. Kaila was the sweetest. Definitely go with her!! Very knowledgeable and accommodating! Try and get the $29 Groupon for a ONE HOUR massage PLUS 15 minute Hydroluxe treatment!!!! It's basically a massaging water bed! Great experience! I'd go again, for sure. read more

MassageLuXe - Massage Near Me - Lutz, Florida

I just had a massage here on a Groupon deal which I thought was a good deal. My massage was not the best I've had, but it was good. I was very relaxed and fell half-asleep. LOL. The salon itself was very clean and I liked that they were able to book me the same day I called about it, and there were two receptionists at the desk and they seemed pretty busy. I wish I read some of the below reviews about signing up for $10 for the next month's then $58 the one after... that's exactly what was offered to me after the massage and I was in my weaker state of mind-- all relaxed and massaged and what not-- so I took the bate. Should I be worried? My next $10 appointment is in a couple of weeks, and I even signed up for one in June as well. Hmmm...this makes me very nervous. More to follow. read more

Jessica does amazing facials and gets five stats from me. They are relaxing and my skin looks so much better. She is also very nice. I look forward to seeing her. read more

I visited tonight and received a deep tissue massage from a nice young man named Aaron. Besides being kind and professional, he did an amazing job working on my extremely tight neck and shoulders. Highly recommend him. You won't be disappointed!!! read more

Amazing I love the staff they where very nice and the massages where amazing definitely will come back

I now understand why this place has bad ratings. The massage itself was amazing but the front desk questioned why I didn't want to sign up for a membership and then her and the manager both gave me dirty looks. Super unprofessional. I will not return. read more

Just had my first massage with Loretta. I will definitely be seeing her again in the future. She really knows what she's doing! I had a 2 hour massage with her and it was amazing. Wouldn't have changed anything about it. Highly recommended! read more

I had zero issues with this place, until now. My wife and I just had a baby. We contacted the salon explaining that it would be months before we would be returning and to cancel our account. I sent a letter informing them and thought "all was good" Today I looked at my statement and the salon has continued to bill me. When I called they told me that they didn't "close" my account, they "froze" it and to freeze me account there is a $5.00 fee. They refused to stop billing me until I physically drove there and cancelled my account. Now, I'm not sure if you're familiar with life with a new born, but expecting both parents to drive 30 miles to sign another document that can be done digitally, is ridiculous. Needless to say, I will never be returning to this salon again. read more

I used a gift card and while I was grateful for the gift, would probably not go back. I asked for firm pressure on my massage and felt that I had very light pressure at best. I've never had a therapist actually sit down during a massage. The room was extremely cold; so it was hard to relax. I also got a facial and you have to re dress for each service and go back and sit in waiting room. Certainly takes away from the experience. I have never been to a membership type place. They did try to sell a membership which I declined. People were friendly. I did appreciate that there were no up sell on products during the facial. The hydro massage was very cool. I did get a massage and facial for what I normally spend on one service- so I guess you take into consideration what you are paying. I personally would prefer to pay more for a spa like experience. read more

Booked an appointment several weeks ago via Groupon, to give a local spot a try. When I booked I said "I would like to make a female LMT appointment using a Groupon for any Sunday. I always see a female LMT- so, that's always my opening line ;-) A nice male therapist came to the lounge to retrieve me. He was kind and professional, and I felt bad saying "I booked with a female therapist", as it is in no way personal- just where my comfort level is. He followed the correct protocol and let the front desk staff know. The female staffer came to the lounge and told me that I either needed to see him (and be uncomfortable) or relinquish the massage altogether. "The Groupon was redeemed so we cannot reschedule." She was also sure to inform me that "she knows the employee who made the appointment, and she would have asked: male or female."..assuring me that, I suppose, despite being human, their employees apparently never make mistakes. The right thing to do here would have been to apologize for any miscommunication and reschedule the appointment. They redeemed the Groupon without providing the service. It amazes me to see a representative of a business completely paralyzed by the need to think outside of the box. It's rare for me to give a negative review, but when a business steals from someone, that review will absolutely be spread far and wide. Shameful. read more

My Groupon today was for a massage with Justin he was delightful and very understanding of the fact that I need a hip replacement so you cannot touch my left side hip. His hands were quickly working out every night in my shoulders which has been four months. My only downside is the fact that the front counter girls are nice but always trying to upsell you I recognize it's their job but I don't appreciate it. My husband had a massage the same day was also promised Justin but got a different massage therapist who didn't quite listen to but he wanted it was a good massage just slightly off because of communication. The Hydro locks which is offered at the end of your massage is a fantastic way to beat your muscles into submission you must get it included in your basic massage. read more

BEWARE! Do not join the "membership" program. Had issues with a hacked credit card and after pre-paying for a massage was refused service because I did not have an active card on file. Manager refused to come to the phone to speak with me. Phone attendant told me I must come in to the store to cancel my membership even though it was pre-paid. Also, in 3 visits, my wife and I had 2 poor massages. There are many spas in our area so check some others. And don't sign up. Very rude. read more

It was a great experience, really help with my foot, specially because i had been having some foot pain and it help relieve the pain instantly. read more

The guest service agents had a great appearance and were very helpful in explaining services. The center is clean and has a great smell. The water bottles are always filled and chilled. Justin the massage therapist was very professional. He listened to my concerns about problem areas and made sure to give extra attention to relieve tension in those areas. I had a very calming experience from the time I walked in the door. Would highly recommend this location. I wish I could take everyone to my home city. read more

This is a review for the massage Luxe on Vandyke in the publix plaza (cross street dale mabry). At 4:45pm on March 10, 2016 my daughter (13yrs) and I were traveling southbound on the veterans expwy when we were struck from behind by another driver. My suv bounced off the guard rails on the left and right lanes, the windows blew out, 5 airbags deployed and construction workers were injured from flying debre. We were both carried away by ambulance from the scene with injuries. I nearly lost my child yesterday. I had an appointment scheduled to be @ massage Luxe today (March 11, 2016) @ 11:30am. I called them @ 11am to let them know why i couldn't make my appointment. Bill, the owner, answered the phone and instead of expressing his condolences, he proceeded to tell me how my card would be charged for the cancellation @ which point i asked to speak to the manager on duty, to which he replied: "Im the owner." I spoke on his complete lack of human kindness and let him know my husband and i would be there to cancel our year long membership that cost $120 per month. He replied; "Do what you need to do." I mustered up all the energy i had to hobble up to that door on crutches today and cancel my membership. The receptionist (didn't bother to learn her name) offered no apologies and let me know that by cancelling my membership i would lose my 1.5hrs of banked time. Lol! Classic! There should be an option for zero stars. I truly believe human decency should come before "business as usual." Unbelievable. read more

I would run, not walk from this place! I have been a member since July 2014. I also received the high pressure sales pitch for the monthly membership and agreed to it. After 12 months, I had used the service only twice and paid over $780 in fees. I called on July 25th about canceling my membership since I was rarely able to use it. I was told I had a great option....to "freeze" the account for only $5 per month. I was advised I could then use up my credits (credit = 1 hr massage) and even the $5 would go to future membership fees. Wow, a no-brainer! I went in around the 28th or so, received a massage (the third one in 13 months) and signed the paperwork for the freeze. No problem up to this point... This evening I made an appointment to go in and use some of my existing 10 credits. I was greeted with the indication my account would need to be taken off freeze and a credit card was needed for the reinstatement fee of $58. I advised I was told the credits would be good and I would not incur any additional membership fees. I further asked why I would pay for an 11th massage when I cannot get to the original ten and my original membership fee would take me through August 23rd. I was advised that was the way the membership and/or "freeze" works. I told the young lady to cancel my massage and cancel my membership in its entirety. She stated I would lose all of my credits. ***Before you visit, and especially before you agree to a membership, think about what my massages cost me. It cost me around $780 for three. Over $250 each (before tip)! I had to forfeit over $600 in massages. I am so angry and disappointed, words cannot express it!*** read more

Ok, so I have very mixed feelings about this place. My wife and I went in together, and the place looks beautiful, very calming and relaxing. They even have a water massage bed that you can use for free (if it's open) prior to your actual massage, which would normally run another 10-20 per session. The massage staff we've had has been good, and my wife really enjoyed one by the name of Lance...she says he embodies the calmness of the experience. The one aspect I have to agree with other reviewers is the membership push. I thought the emphasis was WAY too strong, and this was from a very smooth talking front office person...she wasn't rude, but the delivery felt like a TV commercial style, "buy now and you also get another set for free!!!" kind of thing. Please continue to sell your services, and tone it down a bit, because I think that tactic is scaring some folks away. I currently have a membership in two places, and we're evaluating which one to keep. read more

I became a member 2 months ago, and I do agree with some of the other reviews, they are pushing the memberships very hard. Thankfully, I've had 3 massages by 3 different therapists and will say, all three of them were fantastic! I've gone to other membership based massage entities and didn't find that to be the case. With a membership, the hydrolux (massage bed) is complementary... Not bad but I've only used it once. I am satisfied with what I get for my membership. Overall, the services provided are excellent, but the sales team will turn off customers who wish to stop in as needed. read more

I give this place a huuuuge 0 for stars but unfortunately don't have a space for 0. Their staff is incompetent and the manager has 0 customer service skills. They have messed up appointments for my husband 2 times now and are charging him his saved massages. Customers beware in the words of the G.M Lisa...she believes her staff over any customer when it comes to scheduling mistakes. Their corporate office nevers responds back via emails either...BEWARE OF THESE INCOMPETENT PEOPLE!!! read more

I recently went in for a one hour facial. When I came out afterwards and started to talk to the girls about how many hours I had left she informed me that my one hour facial became a three hour facial because of the products that were used on me during the facial. I said no I went in for one hour facial why am I getting charged for three hours and she said well did the girl in the back go over everything that she was doing to you, I said no she did not she just applied stuff and never told me cost, Never gave me any choice whatsoever. Never once mentioned that the things she was doing we're all extras. The receptionist told me that they are supposed to go over everything with you in the room, I said well she did not and I would've never excepted, I thought it was all part of the one hour facial. I have been going to this place for years for back massages, which I love, I thought since I had some extra hours I would treat myself to a facial, who knew this would be such a big mistake. I called the manager twice asking for them to make this right and they refused. I am extremely disappointed. They in no way cared that I just lost those hours which equal money. She was just so carefree about me excepting the fact that I had just lost those hours and started talking about setting up with another girl for another facial I couldn't believe it.I cannot believe that they conduct business like this and that they in no way try to make it right, It is unthinkable that they had no problem screwing me out of that money. I said that I was closing my account and then I would no longer be coming there, she didn't care. So beware because they don't acknowledge their mistakes and they don't value their customers. read more

First off...this is NOT A FAKE REVIEW. I was one of their first customers. I opened an account in the beginning but later closed it because I just couldn't justify paying over $60/mo for spa treatments based on my budget. I will be honest, yes, there was a major pull to get my membership but I can understand why, they're brand new and trying to build clientele. Bill and Jonathan were both cordial and answered all of my questions. I was given a tour of the facility and was offered a free try of the water jet bed they have available for members. From what I saw during my 2 visits, the staff were professional but still learning the ropes. Yes, they want your business, just like any other spa does. You can expect a sales pitch wherever you go. At least that's been my experience. But I see no reason to bash this salon. read more

I am absolutely not coming back to this place, they charged me a full price for less than an hour full body massage and 2 odds , all front body muscles including my arms didn't get any treatment, the old lady in front desk was very rude when I reported that to her and all what she was worried about is getting paid without even try to fix the problem specially it's my first visit and she mentioned that 15 min is the time from my hour is for clothes changing is that fair!!!!! read more

Seems like all the good employees are gone. The massage therapist they have just don't cut it. And beware if you buy the monthly service they make it difficult to cancel and you end up losing time that you've already paid for. read more

misleading came for massage and they keep charging my credit card. Enroll me in a monthly payment without my knowledge. read more

Friendly staff professional services great therapists good customer service and one of the best massages I've had yet! Did a couples massage for first time then we both joined as members where our referrals get us free massage hours earned. Trying the Hydrojet today and hopefully will come back daily after work to relax on the Hydrojet. I'm very pleased with this place the staff is top notch! read more

MassageLuXe - Hydrojet Therapy amazing relaxation a must try everyday after work! Or anytime - Massage Near Me - Lutz, Florida

I have been a member for so long and I recommended at least 3 of my friends strictly because I enjoyed their services but their customer service on the other hand is ridiculous. Jessica is ok at front desk Ally is the worst, she won't even listen to your request, outright rude and absolutely no customer service, not a right fit for front desk for sure. I had this experience several times before but I never cared because I am there at front for a min so I never cared, but enough is enough. Lutz location may be losing customers because of her. read more

TERRIBLE CUSTOMER SERVICE!!!!What could have been resolved with a simple apology or even partial credit was replaced with NOT A SINGLE RETURN CALL from their "General Manager" Lisa who apparently is only over 1 store. Not sure how that qualifies as a GM. I have now been on hold waiting to speak with someone for 30 minutes with corporate. DO NOT WASTE YOUR TIME AS THEY CLEARLY HAVE WASTED MINE. read more

MassageLuXe - Massage Near Me - Lutz, Florida

So I will start by saying I enjoyed my massage, I got a deal on Groupon and tried it out and loved the massage. They signed me up for a membership program I regret ever signing up for...$10 for the next hour massage (which counted as a month charge) and $58 for the next month (also another hour massage) Since I enjoyed the first massage, I upgraded to a hot stone massage for $22 more. Fast forward a few weeks, I had not heard anything from them and couldn't remember when my next scheduled appointment was, and when I called apparently I missed it days prior. I asked when they called me to confirm the appointment, they stated the call was the day before the appointment. They never called me, and it turns out they called someone else with a different number. No big deal...I still wanted a massage so I ask to reschedule and use the amount of money I paid for...nope, was told I lost the money I paid. I was reminded that calls to tell you about an appointment are a "courtesy" and not a requirement on their end and that I'm responsible for knowing when I made the appointment. Days later, $58 charged to me...I go in person to cancel and "sorry, not sure why, but I can't cancel for you" is what I got. A few days after I'm eligible to cancel, but only if I go in person to sign something. Mind you, through all this time I ask for a manager to call me to sort this out since I STILL wanted the massage! Finally, with multiple requests unanswered, I've now disputed the charge with my bank and block them from future charges (so good luck getting more money!) from them. Absolutely the worst service I ever got from a business who wants repeat business. Massage was great, but do yourself a favor and don't sign up for their membership. read more

Tracy was amazing! Her energy and experience was the best I've ever found. I got a membership just to be able to have her on a regular basis. Front staff was extremely helpful and polite. If you haven't been here in a while I suggest giving it another try. read more

I bought a1 hr massage on Groupon (should have known better) and the massage was fine (not great) and when I was finished the' girls' at the front desk somehow pressured me into signing a membership saying "you can cancel at anytime". I went back once because the location just wasn't convenient. Long story short, I moved to Georgia and tried to call and cancel the membership and they made it so painfully difficult! I could only come in' in person' to cancel or send a certified letter stating to cancel. Are you kidding me! I just closed on a house in FL via e-signature online while in Ga!!! But I need to do this in order to cancel a stupid membership with them! Get with the 21st century and stop trying to make things so difficult for people! Worst mistake joining there! Don't get suckered in to their gimmicks!!!! read more