I am a relatively new patient at the Bay Dermatology in Land O Lakes/Lutz. I have had nothing but…read moreexcellent service from the staff and medical team. I have found the medical staff very easy to deal with and their responses to me have been professional yet light hearted. They have helped me with my situation and been eager to help. Highly recommend Bay Dermatology.

Not sure why there are complainers providing their experiences, but I've been going to this…read morelocation for years and have had only positive experiences- pleasant attentive staff, prompt scheduling (I meet with a wonderful nurse practitioner there who has been able to schedule urgent appointments without issue), and most importantly providing me with the resolutions to issues with my skin- would HIGHLY recommend!

Michelle N. the esthetician is Amazing. She has experience beyond her years, stays up to date on…read morethe latest advancements in skin care, offers different options on what you are comfortable purchasing/needing & a pampering experience to match her sweet personality

I went to Nu Image today for a facial with Minea, and it was AMAZING. Minea is so sweet and…read moreprofessional. I haven't had a facial in like 15 yrs because I sometimes have social anxiety in spa situations. No worries here. Minea explained everything step by step. She also recommended treatments based on my skin.The facial was relaxing and informative. Minea gave me a few samples of products tk try. I appreciate the samples bc my skin is sensitive, and this will let me give them a test run. I already made another appt in 2 weeks for laser hair removal and an injection consultation. They are stuck with me now! Hahaha. Thank you for making me feel better about my skin and giving it some love.

Dr. Baldwin is amazing. My appointments are always on time. Super friendly staff…read more Now I just need to say some extra words because Yelp won't let me post a review without 85 words. So hopefully I've now made the 85 word limit. There you go Yelp 85 words.

Recently received message to call back Mira, a Pathology Assistant. Called back only to be…read moreconnected with some AI generated voice/program which could not understand spelling of my name -- I had to repeat 3-4 times and it was still slightly off. Then it was to leave a message for my provider but then couldn't access something. I ended up calling the REAL people at my office in Brooksville only to find out it was probably to do with results I already received several weeks ago-- from a REAL Pathology Assistant. So annoying and please just say AI assistant and not try to pretend this is a REAL person/ assistant.

I'd give this office 6 stars! My old dermatologist was booked out for 6 months. I was able to get…read morein within a week as a new patient. The office is uber-clean, orderly and well organized. I had a 1:30 appointment and I was out the door at 2:05. The doctor saw me right away and spent a good amount of time listening to my concerns. My college age daughter had an appointment earlier in the day and had the same experience. We have a new doctor!

A spot on my leg had been hurting for more than 15 days and I couldn't get in to see my…read moredermatologist as she was booked out a month. The spot on my leg kept getting worse, so I google this place and made a call. They said we can see you at 1:00 today. I jumped at it, And I am so glad I did. Dr. Highsmith was quick to take a biopsy and give me suggestions on how to alleviate the pain. They will call as soon as the biopsy is back in. He is specialized in Mohs surgery should that need to be done. He will be my dermatologist from now on. My old Dermatologist had to send me to another city to get the last Mohs surgery done. I highly recommend them.

I came here as apart of a VA medical evaluation. When I walked in there was no one at the front…read moredesk, and a man was yelling in the back office. I waited for approx 17 minutes while on the phone with Leidos to reschedule all while a man was yelling at a woman in the back. I left as no one came out to greet me. I was able to get through to the VA, apparently Dr. Mora needed to cancel all of her appointments today because she was unwell, while I sympathize with this -no one from her office called me to notifiy me of the schedule change. I drove an hour to attend this appointment. This is a very unprofessional environment-I would not trust them with laser treatments if they can't even manage basic customer service And a man was yelling wildly in the back office.

"I don't know if you don't tell me" I purchased the the eyebrow tint and eyelashes. I requested…read moreboth services at the same time, The person who booked my appt apparently didn't allow for enough time for both services and placed the eyebrow tint in the notes. We started with the tint and then with my eye lashes. I had eye lashes already on. I stated that I had a an hour an a half because I had a memorial services. She stated she would do her best and if I needed to come back she gave me her number. A week later I noticed that I was missing nice chunk of lashes from my left eye. I called and returned last night. She stated that I would be charged for a refill despite the fact that she admitted that it was rare and she had never received complaints about her work and said it was because they did not book us enough time, she had to rush her work because I had to leave for the memorial service. She additionally added that my previous work was not done right and she had to remove many of them during our last appt. I didn't want to go back and forth with her because I needed my lashes done. She started to work on me and noticed that my eye was twitching and asked if the tape was bothering me, I said yes, a little. She replied "well I don't know so please tell me" that comment stayed with me. Had she explained to me the situation from the beginning, the appropriate time needed to guarantee her work so it is not rushed and I have chunks of missing lashes in less than a week; I would have absolutely said, hey, let's reschedule because that is the whole reason of purchasing a Groupon. I am depending on your professional expertise to make recommendations and explain the best course of action. So I was left paying for it twice because of the error in booking time allotted, and missing lashes because of rushed work.

My husband got me a 90 min massage and 90 minute facial for Christmas. When I called to schedule…read morethey originally said not currently open Sundays but when my schedule did not allow me to come in for at least 7wks they spoke with the therapist and both massage therapist and esthetician agreed to come in. Laura the massage therapist deserves a 110% star. That massage was amazing. I have just found my new massage therapist. She employees multiple massage techniques that were able to relieve a sports injury in the shoulders and loosen my IT bands. Brianna did a good job but since I paid for add on brow wax it seems my 90min fascial was short because from start to finish with add on was only about 75min. She did a good job otherwise. I would prefer to give 4 1/2 stars but not possible. Overall highly recommend and will return.

I had a 90 deep tissue massage with Heather yesterday to say it was amazing is understatement…read more I know I am very hard on my body, being a very active person , gym rat and on the constant move . That being said , I have had many massages over the years this was the best I've ever had. She listened to me and really focused on my areas of pain. I have had constant hip pain for years , after leaving the massage and into the night -no pain. I now plan to only go to her,. Thank you Heather

Karma Nguyen is incredible. She is the only provider that has improved my hyperpigmentation. I've…read morebeen struggling with it for a decade and I've been able to manage it with her treatments.

There is no better than Karma. Not only is Karma a brilliant medical professional, she is ethical &…read morekind. I am lucky to have found her.

Best experience ever. I don't have any favorites because they are all professionals, have a good…read moreattitude to customers from the minute you entered the spa. Facility is very clean and organized. You can easily lose track of time because the ambience makes you feel like a retreat 100% recommended . Ive tried: 60 min massage and bikini waxing

Located away from the hustle and bussel downtown with affordable pricing for massages, body work,…read moreand even the exclusive hydra facial! I love this neighborhood spa and the wonderful quality of services I have received since 2023. Calm atmosphere with tea and snacks as well to enjoy prior to your service. Let this spa sweep you away from daydreaming of relaxation to actually experiencing it.