only 40 minutes hands on. i will not pay $120 plus tip for 49 minutes again massage therapist very good. im sure it's corporate ripping off customers read more

I was definitely overdue for a massage when I first tried this MassageLuxe location. It is very convenient and has plenty of free parking right outside. Everyone was friendly. After check-in, you are first taken back to their relaxation waiting room with chairs, water and hot tea. Then, you are brought back to the treatment room by your therapist. Everything was clean and no strong scents (those are migraine triggers for me). I wanted a female massage therapist who could do deep tissue. Lindsay was recommended. She listened carefully to what I told her (what I did and did not want), and she gave me exactly the massage I needed in a relaxing environment. I will definitely return again soon! read more

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DO NOT WASTE YOUR TIME OR MONEY! Believe the reviews that say you will not receive the services you pay for. I had a gift card for a one hour massage. I scheduled for an hour and a half. I confirmed this information upon check-in. I waited 15 minutes before I was taken back, spent another five minutes talking to the therapist and another five minutes waiting for the therapist return to the room. I was dressed and out at the front desk within an hour. I was then asked to pay an additional $110 for the additional time. When I referenced prior reviews that gave this is a problem, Emaan at the front desk, said she thought they had gotten rid of all the therapists that used to do that. She confirmed the therapist was running late to start but I needed to pay and she would ask a manager to get back with me later this week. Emaan explained the massages are really only 50 minutes and I did get an additional 10 minutes beyond that however when I asked her to clarify how I was being charged $110, $11 per minute and still didn't receive what I was supposed to, she said she couldn't do anything. AVOID AVOID AVOID!!! read more

Received a 90 minute deep tissue massage with hot stones and everything was great!! Thanks Mary!

Amazing service and staff that makes you feel like you're at home. They show great level of professionalism that makes me feel relax.

I'm so surprised to see the bad reviews here. My husband and I have had a family membership here for about two years and we both go monthly. Brian does my massages and he is great. Super professional and great at his Job. I do book a month or more in advance to make sure my busy schedule can align with his openings. I love that I can get a massage on a week night when it's most convenient for me (after 6:30 pm). The facials are also another great option. Yes, there is dress down and redressing times for any service, but this still ensures that your hour booking allows for ~50 minutes of services. Complimentary drinks, a calming relaxation area, and their water massage table are also available. read more

The massage therapist Lindsey I think has never been to therapy school. Literally the worst massage I have ever received. Also, don't know if this was just this place but you only have a sheet, no blanket or bed warmer. It was extremely cold. The front staff asked how the massage went and I told them it wasn't good. Very next question was how much I wanted to leave for tip.. do not recommend this place. read more

If I could give zero stars I would. I received a facial and massage and it was probably one of the worst experiences of my life. Tiffany is not certified to massage anyone. She spent more time on my arms/hands then she did on my back/shoulders. I asked for medium to firm pressure and she did very light pressure. I don't consider someone pulling my toes a foot massage either. It was not a very relaxing time when the phones are constantly ringing in the lobby, also I don't think it is relaxing when your masseuse is slurping her drink while giving you a massage. Why pay for an hour massage when you really only get 40-45 minutes of someone lightly rubbing your back. The facial wasn't much better. It is a very weird feeling someone rubbing your face with rubber gloves on. I personally didn't find it relaxing, but someone else might not care. I think my 3 step MaryKay skin care routine was better than my "hour" long facial. As a customer I don't particularly want to walk out of the building still having chunks of the mask still on my face. Do a better job at cleaning your clients face. DO NOT go to the MassageLuXe off Manchester Highlands. Take your service to an independent masseuse not this terrible chain. read more

Always have had a great experience at this location! Mitchell, Lindsay, and Shelly are excellent massage therapists, and the manager, Sydney, is always helpful and kind. The whole staff is wonderful to work with. Highly recommend! read more

I worked at this establishment as a Lead Esthetician & Assistant Spa Manager. One day at work, I was assisting a client when I was surrounded with a small army of police officers armed with rifles and holding shields as if it were a protest or something. Alarmed, I asked what this was about and I was then fired, essentially at gunpoint. Years later, I still have yet to receive any answers about why I was terminated from a job I loved & was told I exceeded at. The only answer I was given was that in the state of Missouri they do not need to offer a reason for termination. The staff were crying & I have severe PTSD from this experience. Absolutely no accountability or explanation from any level of the management team. This was at the Manchester Highlands location. read more

Paid $120 for a 60 minute massage that lasted 30 minutes. It ended up being a 30 min. rub down with oil. Massage was a joke. Avoid this location. read more

Glad I only paid an introductory rate. Facial: 30 minute service, advertised as an hour. They ended 12 minutes early for dressing/undressing; however, I was staying in my robe at the end so.. I waited 20 minutes for the next service to actually start. Twiddling my thumbs in the facial room, listening to loud employees in the halls. Not exactly a zen experience. Sounded like a hair salon instead of a spa. Massage: Ren was good. I've had over 20 massages by different people, in different countries and Ren did very well for the cost. Receptive to requests and calming. Professional. She also did the full time minus the first 8 minutes where I sat waiting. Check out: The guy tried to make his pitch for a $10 addition, I nicely declined after I got him to admit that I'd be charged automatically another $58 later. Gimmicky read more

I've been with this company for ten years and the service has gotten worse and worse. The front desk does not call to tell me my appointment has been canceled or that my massage therapist has quit. I've gone to my appointment just to be told no one is available to take me. They make no attempt to accommodate you and trying to reschedule is just about impossible. Going to find a new location, hopefully I will have a better result. read more

I made a mistake of signing up for membership, unfortunately my hours can never be used when I need them, whenever I call there is never an appointment available. Because I have hours on credit already paid for I can't waste money on many other places that staff well. If I had time I would pursue a full refund through my CC company or get the BBB involved. My advice don't get membership, specially for business professionals who can't plan a massage weeks ahead, it's a trap. Use your massage money flexibly, and learn from my experience. read more

Don't judge a business by their Yelp reviews, they are often just the reviews from angry people that decided to take their anger out on the business, and they are not a true reflection of the business itself. I just had the best experience and massage I have ever had since moving to MO nearly 2 years ago! Highly suggest this location and Amanda, I am feeling so much better after my 90 minute massage. I will be back! read more

I was sexually assaulted here by a massage therapist. This has ruined my experience completely and I will probably never get a massage again. This was at the Manchester Highlands location on Manchester and 141. read more

Scheduled an hour couples massage, got there and no couples massage. The masseuse said, I just work here. You can talk with my boss. With this, we waited ten minutes - no boss. We packed up and left - how do you do less than one star? read more

Bad Management and bad staff. This is a chain, what happened to catering to the customer? All they want to do is push packages on you. Not all of us can afford a package, or have the time commitment for one. I went there for a "special deal" which included a facial. I told the Esthetician what I wanted and have had in the past and she wrote down the pricing for me and told me to call when ready. I noticed I am getting Melasma on my forehead and now is the time ( 2 mo later). I told the receptionist I had Melasma and she huffed and asked "is it contagious". Should have been my first red flag. Then she said the Esthetician no longer works there and they will no longer honor the pricing she gave me. Spoke with the Manager Jim and he gave me a sorry excuse of it is part of the "package deal" and they cant override the system. I have worked in medical dermatology and retail, you can ALWAYS override the system. read more

Like the convenience of this location near Costco. Each Massage Therapist provides a unique relaxing experience. Make sure to budget extra time for their 15 minute hydroluxe massage bed. read more

MassageLuXe - Tea service in relaxation waiting room - Massage Near Me - Manchester, Missouri

I've had a membership for about 8 months now and I'm very pleased that I signed up for it. I had a no pressure sales pitch and decided that it was a good deal for me. I've had about 10 massages so far almost all by different people. Although they all have slightly different styles I have never been disappointed. I have seen Ren a few times, her massages are so relaxing and she's very accomadating. My daughter has a membership also and highly recommends Amanda. I would recommend giving Massage Luxe Manchester a try a chance. read more

My first time here, and my first massage in over 5 years so I was a little nervous. I purchased a great deal they offered on FB...$52 for a 90 min massage. Danielle B. was wonderful. She's a complete sweetheart with magical hands! Highly recommended. She was kind enough to find a fan for me because I was hot. She worked extra on the spots I needed worked out. I didn't want to leave! The front desk assistant was wonderful too. Very friendly and I didn't feel pressured at all to buy a membership. I really appreciate that. I will go back though! read more

Jacob is always attentive and listens to what my needs are for that particular day. I have never felt uncomfortable and if I say shoulders he gets ALL the knots. Thanks Jacob, you are the best! read more

I have been to this location 4 times, and seen 3 different therapists. I am very very picky about massages, and have only ever gone to 2 whom I loved (one retired, one is in Miami). I was hesitant to go here because I assumed it would be "okay", but I desperately needed a massage at the time. I was very pleasantly surprised. I get bad knots in my shoulders all the time, and need a massage therapist who can work them out firmly but without leaving me in actual pain. The first two times I went to a male, can't remember his name, and he was great. The third time I went to a different male who was also very good, but honestly I felt a little uncomfortable about how close he was getting (with his bare hands, not over the sheet) to certain areas. And even if it was completely by accident, I felt like I couldn't relax. So today I saw Mia, upon recommendation of the person who answered my call when I said I wanted deep tissue. OMG she did an amaaaaazing job!! My shoulders were knotted more than I can recall in years, and she spent the entire hour on my shoulders and back (per my request). She focused on each knot individually and really worked to get them out. It was the perfect amount of pressure. I have a feeling her fingers will be pretty sore tomorrow. When I left, I even booked another appointment with her for next week, and I NEVER book ahead. After reading the reviews, it seems like a lot of people have had issues with this place and their billing practices. I've been a member of this location since October and have had zero issues. The same amount comes out on the same day every month. Previously I had belonged to the one in Kirkwood and didn't have issues there either. So hopefully this is an issue that only affects a small percentage of customers. My only complaint, if you can even call it that, is that they advertise free use of some hydro-massage thingy, yet I've never seen it not has it been mentioned it to me. A friend said it was pretty lame, so maybe they just don't hype it very much, and I'm sure if I bothered to ask I could find out about it or use it. read more

Massage was good, but the extra $10 foot treatment was a waste of money. My biggest issue was when I declined the membership the front desk staff turned nasty. She went from smiles to basically kicking me out the front door. It still bothered me the next day because it was so uncalled for. read more

I normally do not take the the time to write reviews, but after the last and only review I saw for this Manchester Massage Luxe I had to write one. My wife and i signed up for the monthly massage package in Feb 2012 at the Kirkwood location. We have been receiving our massages at the Manchester location since it opened. All I can say is the service we receive at this location is as good as a Fancy SPA but at a fraction of the cost. You just don't get all the fancy extras. But you get a nice setting, a good massage and bottled water in a convenient location. read more

Let's just say, I feel very hydrated & moisturized... I requested DEEP tissue 3 times!!! (Once over the phone while making the appointment, again on the clipboard paper you must fill out (which they didn't even take or look at) and then in person right before it began!) the last ten minutes were spent with her "caressing" my shoulders while staring at the clock. I've had many messages in my life and this will go down as the worst one ever! read more

Was recently in a car accident and was recommended to get a massage... which is not something I have done regularly. I saw a massage therapist here and I can't remember her name. She was very friendly but seemed almost too afraid to go deep tissue. There were parts of my body that were sore but after one sore spot that was a little tender my massage therapist went very light touch the rest of the massage and was almost just a rub down for $50. Though it still felt great I didn't get the full benefits out of the deep tissue massage I paid for and expected. Therapist also had VERY long fingernails that when her hands were lotioned would stab me randomly throughout the entire massage. I would recommend researching and talking thoroughly with your therapist about what you would like done/ expect to be done (which I could have done a better job of) But overall would probably recommend looking elsewhere if you want the bang for your buck. First timers is $48 and regular priced is $75. read more

While the place looks pretty and the people are nice, my husband and I just wasted an hour of our lives getting "massages" from "professionals" My husband asked for deep tissue. The lady barely used any pressure, even after he told her to go harder. He also asked specifically for his lower back and hips to be massaged, and the lady barely worked on those areas, but gave him a helluva hand massage. I asked for neck, back and my left hip to be targeted. She worked on my back and only worked on one small area, and when she would push down a little bit, she would slip off of me and end up jabbing all my bones. She worked on my neck for the last 3 minutes and I could tell she didn't have a clue what she was doing. She also didn't work on my left hip, but I got a helluva foot massage. These girls didn't read the charts we filled out when we first got there, and even after we told them the specifics of what we wanted, they still didn't do them! We got a small discount at checkout. We didn't leave a tip. It was terrible. Go somewhere else! read more

I scheduled a massage and when I arrived I waited for 30 minutes and then the manager said that the masseuse had just quit. I needed to reschedule for a new massage time. The next time that I scheduled, they called two weeks later and said that I had to change the time because they had not built in a lunch for the masseuse. The last time that I went the massage lasted 40 minutes and the "special add on" was incorrect and they told me that the add on adds cost normally but DOES NOT ADD ANY TIME TO THE MASSAGE. They said that they looked at the cameras and made up the times when the masseuse started and left the room even though I looked at the clock the entire time. What is weird is that they said that they would go and make sure that all of the clocks were on the right time. Here is the problem. If I was looking at the same clock and when she started was 2:20 and she walked out of the room at 3:00 what do they have to fix? 40 minutes is 40 minutes? Do not get a massage at this location EVER!! They offered me no refund and blamed it on me. read more

I would give it less stars if I could. This place sucks and management is horrible. They make it nearly impossible to cancel your account, especially if you move. Then they charge you and tell you "too bad". Trust me when I say THERE ARE MUCH BETTER LOCATIONS AND COMPANIES THAN MASSAGELUXE. I recommend massage envy, or try a private massage therapist. read more

I cannot say how awesome my experience was !! The gentleman at the front desk was very friendly gave me nice cold water. And the massage therapist Tracy was the best !!! I asked for a deep massage and boy did she deliver ! I felt like my bones were gonna break but in a good way. She put a ton of pressure just like I like it. She was very sweet and funny. Very good experience for me I will definitely come back and ask for Tracy !!!! read more

I've been to many spas before but by far this is the best. My husband and I did a couples massage for our anniversary with Tracy and Nate. Afterwards, we had facials at the facial bar. What an amazing experience. I highly recommend this place. Don't forget to try out the hydro bed! We also added a peppermint foot scrub and it was so relaxing. They even gave us a free hour for joining their package! Can't wait to come back next month to do it all over again. read more

I went to this location for the first time today with my wife. I got a massage and she got a facial. Both services were OK, but not really great. I think the pricing is a bit much for what we got. Although they advertise a 60 minute massage, there's a 5 minute "consultation" that is baked into that time at the beginning and end . They also do not compensate if the therapist is running a few minutes late. My massage ended up being only about 45 minutes. The higher price I pay at other establishments is definitely worth the difference in quality. read more

Here's what the management of this establishment doesn't understand: people come for a massage to relax, mostly. When they come out to pay, the last thing they want to see is a bunch of hustlers behind the counter doing their best to guilt them into spending money they don't want to spend. That defeats the point of the massage, get it? The therapists are not at fault, they are all well-trained. But the management needs to understand - yes, the business model is based on memberships, and yes it's important to keep the place open and make money. But for crying out loud, when someone says no, just smile and say thank you. read more

I have been there twice and had good experiences both times. I used coupons so I got a good price. I will not enter into a contract. The people I talked with explained the contracts but were not high pressure salespeople. I can recommend them. read more

I've always had an excellent experience here. I highly recommend Amanda or Jacob and will is amazing. I really have no complaints I had a facial with Gabbi and that was amazing too. I could spend the whole weekend here it's my get away from my crazy life. read more

I tried a massage luxe closer to my house. My wife has been a member for a couple years. Then I tried this one and was hooked. The massage therapist, Allison, is amazing. I never join membership organizations unless its business related. Her massage was so good I joined right away. I recommend asking for her by name and getting a great massage. (Deep tissue, very firm, you must like a deep massage to appreciate) read more

Billing Dispute - Cancelled Contract in January via certified mail. They pulled payment for February and March ($88 each month). Jim is not responding to faxes, letters, and voicemail messages to return my call. Last I heard, in February, "he was looking into it" STILL WAITING REPLY. DO NOT give them your debit card! read more

Have had nothing but trouble at this location. I received a few groupon gift certificates to this place from family members. I used 3 since 2011. I am told by this location. I can't use anymore and it's not their fault people bought me gift certs thru groupon. Then they said ok we will let you use one of the massage ones and pay the $20 difference for a facial. Ok. I did that and when I got done with the facial and came out to pay they charged me $45. Worst facial i ever had and if you add the 45 with the 29 orig paid for the groupon a total ripoff. They said no one told you $20. Blatin lie. They acted like they were trying to adjust the price and said the system wouldn't let them. BS. BUT if I joined as a member I could use all the groupons I wanted.. Really?? Another time I had an appt. with a therapist that was good. Well she quit and they never told me and expected me to just accept whoever they gave me. They should've contacted me to make sure that was OK. I could go on but no one would have the time to read it all. BTW they have an F rating with the BBB. What does that tell you? Tried to contact the main office. No reply so I signed up here just to write this review. read more

Receptionist not friendly due to staring at her phone. Massage was mediocre. I'm not Willing to go back or tell my family to come here.