4 stars for Dr Ardady himself and 1 star for the staff and scheduling (wait time) Dr Arkady is very nice, personable and informative. Its just too bad that this office is always running behind. I have had 2 visits and both times I have had to wait an hour to see the doctor. First time, I waited 45 minutes and since I was not called I approached the receptionist and she was very non chalant about it. As if saying "what's the big deal, so u waited 45 minutes". There was no apology, only a "we will get you in when we can". That really ruined my mood and when I got to see the doctor finally after an hour of wait, I was trying to say everything to him and get answers quickly so I could get to the rest of my obligations for the day. I decided to give this office another try thinking maybe this was a one time deal. I went in 10 minutes before my appointment time. The waiting room was packed with elderly patients. I waited 45 minutes again...and approached the same receptionist. It was like de ja vu...same expression on her face...completely non chalant...no apology. She said: You have to wait another 15 minutes to see the doctor I said: I have already waited 45 minutes. Is this how this office is run? should I work and extra hour into my appointment times with Dr Arkady to plan the rest of my day? she said: We don't plan on the appointments to run an hour late. I asid: I am sure you don't. But nevertheless I am now running an hour late for the rest of my day. She just looked at me. Not even a simple sorry was uttered. When I finally saw the doctor an hour past my scheduled time, I felt rushed. After answering my questions, he was ready to wrap it up and walk out to get to the other patients who had waited an hour past their scheduled time. So I said: What about the results of my ultrasound? can we discuss that? He then rushed to look at the results and informed me that I was to go to a specialist and have a sample removed to be sent to pathology. REALLY?...... When were you going to tell me that? You were walking out for God's sake. Honestly if they don't overbook, then each patient will be seen at a reasonable time and don't have to get the shock of their life as the doctor is walking out. Also, what is so hard about a simple apology? I am assuming most of dr Arkady's patients must be elderly and they must not care that they are wasting an hour waiting to see the doctor. read more

I have been seeing Dr massen for 4 yrs always professional and courteous takes his Time to listen to your health issues and a dresses them .. even my father is under his care ... very satisfied. .. read more

Sorry, but so-not-sorry for a 1-star review. I did NOT get to see Dr. Massen. I'm beyond upset that I was not informed that I will need go arrive 30minutes early to my appointment to complete some darn paperwork til a few days before (while I was on vacation and had minimal reception). I called the office informing that I will not be able to make it if I need to arrive 30 minutes early. The lady told me the next appointment will have to be in November - a month from now. I told her that I do need to see a doctor sooner, but she sounded like could care less... only asking if I want to cancel the current appointment. I waited a month for this appointment just to be told that it'll be another month to see the doctor. Please train your receptionist to be more apologetic. read more

I got a new insurance company and I chose Dr. Massen as my primary physician, cense it's a new insurance I asked if I had a co pay, the girl checked and said until I meet my deductible it will be $104 for a visit, I asked if she can double check please, I called MY insurance company and the representative said that it's different depends on a doctor and with contract we have with Dr. Massen if its $104 for a visit you are only responsible for $22. When I called back and to Gaby who I spoke with that my insurance said it's only $22 based on the contract, she said no it's not and asked if the representative how deductibles work, so she was trying to say that she knows better the a person from my insurance staring at the computer screen with Dr. Massens name dosn't know. And she keeps insisting I was wrong, basically sayin you are stupid and i'm right, so basically insulting me like i'm an idiot. Horrible receptionist, highly don,t recommend this office. read more

I could say so much, but for me to some it up...Dr. Massen is "THE BEST OF THE BEST" handsdown You need help, he'll go out his way to get it....I know he cant cure the world but, baby I tell you he is close.... read more

Dr massen is been taking care me and my health issue for 5 years now! I am very satisfy ! He is an amazing dr who is smart, listens to your needs and takes care of your health issues! His staff is welcoming n friendly! I would recommend to anyone looking for a primary care physician! read more

Dr. Massen has single handedly restored my faith in doctors - open, caring, compassionate.

I've been seeing Dr. Massen for many years now (review updated in 2016). I've always considered him a very good doctor, but have come to really respect his advice and knows he has my best interest at heart. He's helped me through several health issues, sent me to the right specialists and led me to receive the procedures I've needed. At times in the past, his humor hit the wrong spot, but he is a funny man and a great doctor. His staff is very helpful and professional. And it's great to get smiles and statements, "It's good to see you," each time. read more

Dr.Massen has hospitality and excellent communication skills regarding the functionality of the human body.He is informative pleasant to deal with.If you are looking for one of the best doctors in the Bay Area you found Him! read more

I made Dr. Massen my PCP after getting into a life threatening accident as his office is 2 min from my home. I began seeing him after being released from two separate hospitals. In the four month period that I was under his care he saw me twice. Never once did he look at the areas where surgery was done or try to evaluate what was going on with the nerve damage. He was basically there to just push different types of morphine for the pain. In June I went back into the hospital due to complications from the morphine. I was also being checked for having CDIF. While I was in the hospital my wife called his office to say that I would be released in time to see him for my third appointment and explained what happened. Massens office decided to cancel the appointment just to be safe. After being released I received a certified letter from Massens office on the day they canceled my appointment stating that he no longer wanted to treat me because I canceled my appointment and he felt that he could not properly care for me. His prescribed drugs put me into the hospital twice in June and he decides to drop me, seriously?! To top it all off his office staff has had three weeks to forward my medical records to my new PCP and has failed to do so despite my many, many requests. This office is a joke and should be avoided if you care for your health and well being. read more

It is insanely difficult to get an appointment with this doctor. I had to wait 2 months just to get my first appointment, only to find out that because I was 5 minutes late due to traffic, I wouldn't be able to see the doctor and would have to reschedule. Then when I call in to reschedule I had to leave 5 different messages just to get someone to call me back. Then when they did finally call me back, 2 weeks later, they told me that yet again, I would have to wait 2 god damn months just to get an appointment. What the hell good is health coverage if you can't ever get in to see a god damn doctor. For that matter what does it even matter how good of a doctor he is if you can't get an appointment to see him without having to wait 2 months at a time. This doctor has already wasted 4 months of my life just trying to get in to see him, let alone actually address any of my serious health issues. Needless to say, I am absolutely furious. read more

I have only known Dr. Massen for about six months but every one of my dealings with him have been great! He goes above and beyond to help us get the care and medication we need! He is always available through the patient portal and responds so quickly! I would recommend his practice to anyone but he is especially gifted with my elderly mother-in-law. read more

I have been a patient of Dr. Massen for 7 plus years. He is knowledgeable and attentive. He is always available when I have questions and responds in a timely manner. I would highly recommend him if you require medical care. In addition Dr. Massen's staff is highly professional, they respond promptly to my administrative needs. I enjoy interacting with them too. read more

I HATE this office! Dr. Massen was nice... I only saw him once but I really dislike the receptionist and the nurse, Ariana. First, I faxed in my new patient packet... 2 weeks later I called to follow up. To make a long story short... it took almost 1 month for them to finally make me a patient then when I asked to schedule an appt. it was going to take another month to be seen! Finally, when I was seen, the visit was fine.... Dr. was nice. Ariana was kinda careless and so was the receptionist... neither were very friendly. Since I hadn't seen a doctor in a long time, Dr. Massen has me go to quest diagnostics to check my blood. When I received the results, Nurse Ariana tells me that I have Hypothyroidism. I asked her what that was. She said, "Do you have access to the internet? Look it up." Then she asked where I wanted my prescription sent so I told her but I was shocked that she told me to look it up. Anyway, I started taking the medication and a few weeks later I started having some real bad side affects. I called to tell her and she put me on hold so that she can tell the doctor. Then she gets back on the phone and says, "The Doctor says your depressed. We will send your prescription in." I was soooo pissed!! I never picked up my depression prescription and I stopped taking the hypothyroid medication and guess what? By the end of the week, I was back to normal... no more side affects!!!!!! I cancelled my follow up appointment and I haven't been back since! It has been about a year now but what made me write a review a year later was that last week my cousins and I were talking and come to find out their Doctor is Arkady Massen and they HATE him too! My cousin said, "that guy's a jerk!" read more

I met Dr. Massen (primary care physician) in 2007 where he was the physician at Excell Healthcare and assigned to my husbands' care. Watching how Dr. Massen treated my husband and other patients compassionately during the years my husband was at Excell and how quickly he responded to all my questions and concerns about my husbands health and resolved medical issues he was having -- prompted me to ask Dr. Massen if he would be my own physician. I live in Oakland, and one of Dr. Massen's offices is in Hayward off 'A Street' on Hesperian. Although this can be a difficult commute due to I880, it is well worth the trip to see this doctor and have him be my primary care physician. They have a website where you can email a question to either the staff or the doctor directly and also order prescription drugs. Response time has been within 12 hours, no matter the hour I sent the email! Dr. Massen LISTENS to his patients, doesn't hurry through his examination and explains what course of action he recommends you take to resolve your issue(s). I cannot say enough about how much I admire and respect this physician and would recommend him to anyone searching for a family doctor. read more

Dr. Massen is the doctor we all hope we'll find but never do. He is listed as a 'Primary Care" physician...and 'care' is exactly what he does best. I have never felt ignored, rushed or lectured to during a visit. Dr. Massen has a way of explaining, listening and diagnosing the problem at the same time, and with a gentleness and humor that is almost non existent anywhere else...especially in a medical situation. His demeanor is like an old country doctor you'd see in the movies, but he stays current on EVERYTHING, so you'd better Google before you come if you want to sound knowledgeable -ha, ha! My visits don't even feel like doctor visits but more like a conversation with an old friend, and the time seems to fly by as a result. Although we have never discussed it, I'm convinced that Dr, Massen's talent and concern for his patients comes from a deep spiritual commitment and practice. All this filters down to his staff as well. The nurses and ladies at the front desk are all very helpful, knowledgeable, and kind. (cute, too) I almost never bother to do a review of anything, it's just not a thing I do. But in the case of Dr. Massen , I made an exception because I'm so tired of all the negativity and coldness in the medical profession and I think it's the right thing to make people aware of a doctor who will honestly take care of them and make them feel that their well being is important. I think Dr. Massen's office is the best kept secret in Hayward and maybe the Bay Area period.. I'm so glad I found them and I hope you will too. Stay well-- Tom read more