Had a great service experience here. Our 2014 Accord starter was failing and we are on an extended…read moretrip (900* miles) from our home. They got our car in and turned around in a little over an hour. On a Friday afternoon no less!! Kudos to Justin the service advisor and his boss Johann.

The Lifetime Warranty they offer is a scam. You have to jump through so many hoops that it's…read moreimpossible. Especially with taking 4 weeks to get you in for an oil change. I tell everyone I know to never buy a car here. I even filed a better business bureau complaint and they didn't even respond. Buyer Beware!!

Wanted to purchase 2026 rogue with added extras. Mudflaps, extra matching tire n rim, cargo cover…read more Was willing to put 5000 down and cashier ck for balance on delivery. Manager insisted for me to have car Wanted me to write a insufficient ck !!!!! Told Eddie Driver manager. I don't write insufficient cks!! He walked out as did I. Their loss. Fyi. I'm 75yo. My opinoin. He's mean to seniors!! Won't negotiate!

Do NOT purchase a vehicle from Nissan of Paducah. Specifically, the salesman Bruce. I went to…read moreNissan of Paducah on Saturday, August 21st to look at a few Rogue's. When Bruce came outside, I asked him how negotiable the price was on a specific one and he said "it's not, the world isn't what it used to be" blah blah blah and we asked "so does this price INCLUDE tax, title and license?" And Bruce said "Yes." We then asked if there was still a warranty active on the vehicle to which Bruce said "It should still have the standard 5 year, 60,000 mile Nissan warranty with it." Cool, awesome. Fast forward to sitting down to purchase the vehicle, Bruce goes "WOW! This car actually COMES WITH a 100,000 mile power train warranty so you still have about 60,000 miles left on it" and I'm ecstatic obviously. Come Wednesday, August 25th, four days after purchasing the vehicle, my oil change light comes on so I pull out the paperwork to see if there was fine print about things like this because I'm annoyed that they didn't bother to change the oil and I had only driven it maybe 500 miles from the time of purchase, only to find out that Bruce lied directly to our face and charged us $1800 for that 100,000 mile warranty that he was raving about COMING WITH the vehicle. As well as charging me tax, tile and license fees. I called him on Wednesday, August 25th to express my concerns and see about returning the vehicle because it was a very shady and unprofessional experience. I called the office landline number, he says he has to call me back which he proceeds to call me from his cellphone, I can only imagine because he needed to step away so no one could hear how he was going to address the situation. & proceeds to tell me "I don't care what you do with the warranty you can cancel it or keep it, it doesn't matter to me but you're not returning the car" I said I needed to speak to the manager and he said "call away, call whoever you want, I don't care, you're keeping that car". He never once apologized or showed remorse or anything to rectify the situation or compensate for screwing me out of FOUR THOUSAND DOLLARS. Sure, I should have triple checked the paperwork but I never once thought I was being lied straight to my face while asking these questions. I wanted a Nissan vehicle so I came to a Nissan dealership, expecting professional and honest service which was the absolute opposite of what I received. If I wanted to get the run around, I would have went to a back alley sketchy car lot. This was a stereotypical sleazy car salesman sale. Learn from my mistake and DO NOT PURCHASE FROM HERE.

This place is the typical stealership we all hate…read more Do not take you vehicle here for maintenance. Especially if you have limited car knowledge. They will take advantage and pressure you with expensive unnecessary maintenance. $87 for an oil filter and 5qts of oil. ( Expensive but not terribly unreasonable) $90 for a cabin air filter ( This one is truly rediculous. Its a 2-3 minutes task and a $10 filter.) $38 for a engine air filter ( less than a 2 minute task and a $15 filter) Both the cabin and engine air filters were changed 10k miles before they were scheduled due. " Recommend a engine decarbonization for $200" the vehicle has 20k miles. Even at 100k miles this would be unnnecessary overkill. Go to Plaza tire or a trusted local mechanic for your oil changes or general maintenance. The Ford Paducah dealership will overcharge you with a smile.

I want to share my experience so other buyers can be aware before purchasing from this dealership…read more In 2025 I purchased what was represented to me as a brand-new 2024 Ford F-250 Super Duty Platinum from Paducah Ford. This was my first brand-new truck purchase, so naturally I expected transparency and honesty. Unfortunately, after the purchase I discovered evidence indicating the vehicle had sustained transport damage and had been repainted prior to being sold, which was never disclosed at the time of sale. Here are the key facts: * On May 14, 2025, an inspection at another local Ford dealership identified repainting and overspray on the vehicle. * On May 22, 2025, I discovered a handwritten notation on the rear driver-side window that read: "Transport Dmg - Jack Cooper Transport. Take to Shop." * When I contacted Paducah Ford about this, I was told there were no records of paintwork or damage. Since then, the responses I have received have minimized the issue and framed it as minor cosmetic "imperfections." However, the concern is not about cleaning or repainting something now. The concern is that a vehicle with prior damage and repair work appears to have been sold as new without disclosure. Instead of acknowledging the situation, the dealership has continued to characterize the matter as something that could simply be "fixed," which does not address the core issue. What should have been an exciting experience purchasing a new truck has instead been extremely stressful and disappointing. Based on my experience, I would strongly advise potential buyers to think carefully before doing business with this dealership and to thoroughly inspect any vehicle for prior damage or repairs before completing a purchase.

I only drive Toyota I use to get oil changes at Valvoline but found this place cheaper with Toyota…read moregenuine oil!! 89.99 oil change 39.99 air filter in cabin Tire rotation is 29.99 12.95 petty charge for changing filter One apple free Rice krispy treat free Coffee free Mint free The place isn't cheap but I know they stand by there products and the work is done the way it is suppose to be. The shop is nice and clean I ate an apple drank coffee and also ate a rice Krispy treat. Zach Dixon greeted me at the door by my name I guess he looked at schedule but either way he took the time to look I like to be treated like a person so thank you!! He made contact with me 1/2 way thru service and ask about air filter. I was on the road in 45 minutes !! They changed my in cabin air filter for 12.95 labor I guess which is a petty charge in my opinion. But I'll be back for the quality of work . I would recommend

Used vehicle purchased on 12/26/25 & have 3 issues ON SAME DAY drive home: engine, tire, and…read moreelectronic. *Jason Miller informed me that they won't cover the repairs* I had been searching for the "right" Expedition for my family of 7 and came across several options. I chose the one at Coad Toyota based on the listed vehicle description, transparency of John (sales rep), and reputation of the dealership. This was to be a Merry Christmas present for our family! I flew down from Minneapolis and had a walk through of the vehicle. There were no issues with the vehicle, that I could see. I fully understand that a used vehicle is sold as-is, and based on the dealership reputation, I trusted the vehicle to be in perfect working condition based on their "Why buy at Coad" promise. I paid cash and drove back to Minneapolis. After leaving the dealership with my Expedition, I noticed 3 issues ON THAT SAME DAY: the brand new installed tires were the incorrect size, the engine began making a weird rattle and ticking noise (video attached), and the rear seat video screens were not working. Having come across these issues on the same day as purchased, I let my salesmen know and trusted all would be resolved. John took note of the issues and promised to work towards a resolution. The sales manager, Nicholas, confirmed that the wrong tires were installed (245 width instead of 285 width) and sent a check to cover the cost of replacement tires (Great!). Next up was the engine issue that literally started THE SAME DAY that I purchased the vehicle. I sent the video, paid to have a local Minneapolis Ford dealer inspect, and sent the findings (VCT Cam Phaser needs to be replaced). Nicholas reached back out after I sent the invoice and said that since the vehicle was sold as-is, the dealership will not cover any part of the repairs. Since the issues happened THE SAME DAY of purchase and the dealer's great reputation, I was surprised at the quick denial. This is a very serious engine issue. If left unrepaired, the engine will have a catastrophic failure and need to be replaced. On Coad's own dealership website, it answers the question of "Why buy at Coad". It states that all customers can enjoy peace of mind because ALL of THEIR USED VEHICLES have PASSED their Lifetime Warranty certification program. Obviously I trusted that my vehicle went through the same rigorous certification. Since the engine issue happened the SAME DAY, I expected that the dealership would stand behind their reputation and work towards a satisfactory resolution by doing the right thing. The final concern, the video screens not working, seemed trivial compared against the engine and tires, so I haven't even brought that up. I assumed that the oem factory installed rear seat entertainment system was working. I believed that that would have been another item that fell under their rigorous vehicle certification program. I have purchased several vehicles out of state from reputable dealers and have always had positive experiences. Unfortunately Jason Miller, General Manager, just let me know that it is just bad luck. They will not assist with this repair and will not escalate to their ownership. Don't believe their "Why buy from Coad" promise. *Response to Jason's reply... correct, at the dealership the vehicle did not make any noise nor did I notice the tires were the wrong size nor that the video screen screens weren't blinking on and off because I didn't sit in the backseat. That still doesn't take away the fact that the vehicle literally had engine problems on the SAME DAY that I drove back home from your dealership. For you to tell me that it's just bad luck, just speaks volumes to your integrity. I might as well purchased off Facebook Marketplace as that's the response I would expect from there.

With payments as low as $5.50 a day, everyone can afford a vehicle from Tapp's Auto Sales.read more

Well, this was the first experience EVER where a dealership answered with three words then hung up…read more my father called the dealership yesterday to ask for a part for his accura. The male that answered the phone said "we don't sell parts" then hung up. No offer of where to find the part. Not have a good day. Poorest customer service award for the day. Wow! Thanks for your help. But the 1 star rating may have warned us before we called.

Horrible "customer service." Was told not to be "a douche" by an employee when I asked why they…read morewanted personal information not related to the reason I was there. I'm no expert, but I don't think calling someone "a douche" is the way to conduct a business.

To: Title Clerk and Center Manager Subject: Ongoing License…read morePlate and Registration Issue - Immediate Attention Required We purchased a 2025 RHO as cash buyers with no financing involved. As part of the transaction, we also traded in our fully paid-off 2023 TRX Lunar Edition. The sale was completed on April 12, 2025, and as of July 7, 2025, we still have not received our permanent license plate or registration. Despite numerous follow-up phone calls, we have only been issued temporary tags twice. We are now driving with expired temporary tags while commuting daily on and off a military base--this is not acceptable, as expired tags pose a significant issue for base access. We have had to initiate every update call ourselves, and the response has consistently been vague or lacking any actual resolution. Most recently, we were told it is now our responsibility to resolve this issue, which is unacceptable and has forced us to begin pursuing legal action. This is extremely disappointing, especially considering that we are frequent buyers and sellers of vehicles--always paying cash--and you would expect a dealership to value customers like us. We've purchased and sold vehicles at dealerships across the country and have never encountered issues like this, nor such poor communication and lack of customer service. While our salesman, Kaleb Foster, was excellent during the sales process, he has had no involvement or success in helping us resolve this issue and appears to be just as uninformed as we are. We expect immediate action to resolve this matter.

What started as a great car-buying experience has unfortunately turned into a nightmare. During the…read moretest drive on 11-15-2025, we noticed the vehicle had a hard shift between third and fourth gear. We were assured by the dealership. and it was noted that this issue would be fixed quickly and that the part would be ordered right away. However, we have now been waiting 39 days since the vehicle was left at the dealership for this repair to be completed- and we've already made our first car payment without having the car in our possession. The sales team Luis Lopez was wonderful, Lacee Antosh in Finance was also wonderful. They made the buying process smooth. The follow-through from the service department has been extremely disappointing. When we purchased the vehicle, we were told it had been through Linwood's rigorous 125-point pre-owned vehicle inspection, which is advertised as a key part of their certified pre-owned process- including mechanical and appearance standards meant to ensure a quality vehicle. Unfortunately, this experience suggests that inspection either did not catch a known drivability issue or that promised repairs were not handled according to their own policy. We trusted Linwood to stand by their word and take care of the issue promptly, but the lack of communication and ongoing delay has turned what started as a positive experience into a very frustrating one. I will update this review once the vehicle is returned to us and if the repair has been completed correctly. After all, I would want to buy from a dealership that held the highest standards for its service department as well as its sales and finance departments. Valerie A Beal