I cannot say enough wonderful things about the service I received from the folks at Royal Oaks. I…read morewas traveling from South Florida to Kansas City for my son's graduation, and had stopped overnight in Paducah. The next morning something was definitely wrong with my Tahoe, so I was directed to them, which thankfully was only about a mile away. They got me, my truck, and my dog, in immediately and took very good care. During the several hours I spent there, they were in constant communication with me, my husband, my insurance company, and there was nothing they wouldn't do for me to make sure I was provided for and comfortable. Come to find out the transmission was out, and they are currently working on it. They got me in a rental, the mechanics brought me lunch, and my dog was given the 5-star treatment as well! Big thanks to Heather and Aaron for all they did to keep me calm, cool and collected. See you guys soon to pick it up on my way back south!

Bought a car from them cause I was without transport and desperate. Within 24 hours I saw issues…read moreand their response was basically "Tough luck." I try to bear it but it broke down fully 3 months after purchase. Manage to get them to do a full service on it for free, only for the same problem to have occurred repeatedly over two and a half years with them always finding a different problem to charge me for so it's not under warranty. Suprise it just happened again and they're refusing to take any fault for it. Now I'm locked in paying for a car I have driven less than I have walked in the last few years and I can't surrender it without fucking over my credit score to the point I'll never get a replacement car. Do not buy from them. They don't give a shit except to get your cash and their maintenance department are a bunch of incompetent scam artists.

Had a great service experience here. Our 2014 Accord starter was failing and we are on an extended…read moretrip (900* miles) from our home. They got our car in and turned around in a little over an hour. On a Friday afternoon no less!! Kudos to Justin the service advisor and his boss Johann.

The Lifetime Warranty they offer is a scam. You have to jump through so many hoops that it's…read moreimpossible. Especially with taking 4 weeks to get you in for an oil change. I tell everyone I know to never buy a car here. I even filed a better business bureau complaint and they didn't even respond. Buyer Beware!!

To: Title Clerk and Center Manager Subject: Ongoing License…read morePlate and Registration Issue - Immediate Attention Required We purchased a 2025 RHO as cash buyers with no financing involved. As part of the transaction, we also traded in our fully paid-off 2023 TRX Lunar Edition. The sale was completed on April 12, 2025, and as of July 7, 2025, we still have not received our permanent license plate or registration. Despite numerous follow-up phone calls, we have only been issued temporary tags twice. We are now driving with expired temporary tags while commuting daily on and off a military base--this is not acceptable, as expired tags pose a significant issue for base access. We have had to initiate every update call ourselves, and the response has consistently been vague or lacking any actual resolution. Most recently, we were told it is now our responsibility to resolve this issue, which is unacceptable and has forced us to begin pursuing legal action. This is extremely disappointing, especially considering that we are frequent buyers and sellers of vehicles--always paying cash--and you would expect a dealership to value customers like us. We've purchased and sold vehicles at dealerships across the country and have never encountered issues like this, nor such poor communication and lack of customer service. While our salesman, Kaleb Foster, was excellent during the sales process, he has had no involvement or success in helping us resolve this issue and appears to be just as uninformed as we are. We expect immediate action to resolve this matter.

What started as a great car-buying experience has unfortunately turned into a nightmare. During the…read moretest drive on 11-15-2025, we noticed the vehicle had a hard shift between third and fourth gear. We were assured by the dealership. and it was noted that this issue would be fixed quickly and that the part would be ordered right away. However, we have now been waiting 39 days since the vehicle was left at the dealership for this repair to be completed- and we've already made our first car payment without having the car in our possession. The sales team Luis Lopez was wonderful, Lacee Antosh in Finance was also wonderful. They made the buying process smooth. The follow-through from the service department has been extremely disappointing. When we purchased the vehicle, we were told it had been through Linwood's rigorous 125-point pre-owned vehicle inspection, which is advertised as a key part of their certified pre-owned process- including mechanical and appearance standards meant to ensure a quality vehicle. Unfortunately, this experience suggests that inspection either did not catch a known drivability issue or that promised repairs were not handled according to their own policy. We trusted Linwood to stand by their word and take care of the issue promptly, but the lack of communication and ongoing delay has turned what started as a positive experience into a very frustrating one. I will update this review once the vehicle is returned to us and if the repair has been completed correctly. After all, I would want to buy from a dealership that held the highest standards for its service department as well as its sales and finance departments. Valerie A Beal

This place is the typical stealership we all hate…read more Do not take you vehicle here for maintenance. Especially if you have limited car knowledge. They will take advantage and pressure you with expensive unnecessary maintenance. $87 for an oil filter and 5qts of oil. ( Expensive but not terribly unreasonable) $90 for a cabin air filter ( This one is truly rediculous. Its a 2-3 minutes task and a $10 filter.) $38 for a engine air filter ( less than a 2 minute task and a $15 filter) Both the cabin and engine air filters were changed 10k miles before they were scheduled due. " Recommend a engine decarbonization for $200" the vehicle has 20k miles. Even at 100k miles this would be unnnecessary overkill. Go to Plaza tire or a trusted local mechanic for your oil changes or general maintenance. The Ford Paducah dealership will overcharge you with a smile.

I want to share my experience so other buyers can be aware before purchasing from this dealership…read more In 2025 I purchased what was represented to me as a brand-new 2024 Ford F-250 Super Duty Platinum from Paducah Ford. This was my first brand-new truck purchase, so naturally I expected transparency and honesty. Unfortunately, after the purchase I discovered evidence indicating the vehicle had sustained transport damage and had been repainted prior to being sold, which was never disclosed at the time of sale. Here are the key facts: * On May 14, 2025, an inspection at another local Ford dealership identified repainting and overspray on the vehicle. * On May 22, 2025, I discovered a handwritten notation on the rear driver-side window that read: "Transport Dmg - Jack Cooper Transport. Take to Shop." * When I contacted Paducah Ford about this, I was told there were no records of paintwork or damage. Since then, the responses I have received have minimized the issue and framed it as minor cosmetic "imperfections." However, the concern is not about cleaning or repainting something now. The concern is that a vehicle with prior damage and repair work appears to have been sold as new without disclosure. Instead of acknowledging the situation, the dealership has continued to characterize the matter as something that could simply be "fixed," which does not address the core issue. What should have been an exciting experience purchasing a new truck has instead been extremely stressful and disappointing. Based on my experience, I would strongly advise potential buyers to think carefully before doing business with this dealership and to thoroughly inspect any vehicle for prior damage or repairs before completing a purchase.

Wanted to purchase 2026 rogue with added extras. Mudflaps, extra matching tire n rim, cargo cover…read more Was willing to put 5000 down and cashier ck for balance on delivery. Manager insisted for me to have car Wanted me to write a insufficient ck !!!!! Told Eddie Driver manager. I don't write insufficient cks!! He walked out as did I. Their loss. Fyi. I'm 75yo. My opinoin. He's mean to seniors!! Won't negotiate!

Do NOT purchase a vehicle from Nissan of Paducah. Specifically, the salesman Bruce. I went to…read moreNissan of Paducah on Saturday, August 21st to look at a few Rogue's. When Bruce came outside, I asked him how negotiable the price was on a specific one and he said "it's not, the world isn't what it used to be" blah blah blah and we asked "so does this price INCLUDE tax, title and license?" And Bruce said "Yes." We then asked if there was still a warranty active on the vehicle to which Bruce said "It should still have the standard 5 year, 60,000 mile Nissan warranty with it." Cool, awesome. Fast forward to sitting down to purchase the vehicle, Bruce goes "WOW! This car actually COMES WITH a 100,000 mile power train warranty so you still have about 60,000 miles left on it" and I'm ecstatic obviously. Come Wednesday, August 25th, four days after purchasing the vehicle, my oil change light comes on so I pull out the paperwork to see if there was fine print about things like this because I'm annoyed that they didn't bother to change the oil and I had only driven it maybe 500 miles from the time of purchase, only to find out that Bruce lied directly to our face and charged us $1800 for that 100,000 mile warranty that he was raving about COMING WITH the vehicle. As well as charging me tax, tile and license fees. I called him on Wednesday, August 25th to express my concerns and see about returning the vehicle because it was a very shady and unprofessional experience. I called the office landline number, he says he has to call me back which he proceeds to call me from his cellphone, I can only imagine because he needed to step away so no one could hear how he was going to address the situation. & proceeds to tell me "I don't care what you do with the warranty you can cancel it or keep it, it doesn't matter to me but you're not returning the car" I said I needed to speak to the manager and he said "call away, call whoever you want, I don't care, you're keeping that car". He never once apologized or showed remorse or anything to rectify the situation or compensate for screwing me out of FOUR THOUSAND DOLLARS. Sure, I should have triple checked the paperwork but I never once thought I was being lied straight to my face while asking these questions. I wanted a Nissan vehicle so I came to a Nissan dealership, expecting professional and honest service which was the absolute opposite of what I received. If I wanted to get the run around, I would have went to a back alley sketchy car lot. This was a stereotypical sleazy car salesman sale. Learn from my mistake and DO NOT PURCHASE FROM HERE.

Took my truck in for a safety recall. The truck required a number of software updates. The WiFi in…read morethe dealership was down. The technician tried using his cell phone hot spot to install the updates, but failed after 3 and one half hours. I was told that the service would take an hour. I had to listen to one of the mechanics in the bay outside the customer lounge cussing. I reported this to the guy that checked me in and nothing happened.

at paducah ford I was charged 6300$ in unauthorized warranties and spray protection. they never…read morementioned any warranties nor did I approve any but the charges were added to my loan amount without my knowledge. now it's " non-refundable" . do not trust paducah ford especially Stephen and Terrance! ​

Great place to buy a car. Chip gave us the best trade in values in the area and it was fast and…read moreeasy. Awesome guys.

Found a car online today. Called made appt to drive. Lawrence was my salesman. Very knowledgeable…read moreand kind. Made the deal in 5 minutes and best of all NO document fees!!!! Everyone was kind and professional. Would highly recommend.

Sold us a lemon and lied and lied and treated us like crap after we got home with major repairs…read more The forever warranty is a joke

They suck .. they do not listen.!!!!!! they have worked on our car 5 times ..... when u throw a…read more fit they do a really great job.. so be super bitchy ... then your car will run fabulous.... they are a lazy talent....