To: Title Clerk and Center Manager Subject: Ongoing License Plate and Registration Issue - Immediate Attention Required We purchased a 2025 RHO as cash buyers with no financing involved. As part of the transaction, we also traded in our fully paid-off 2023 TRX Lunar Edition. The sale was completed on April 12, 2025, and as of July 7, 2025, we still have not received our permanent license plate or registration. Despite numerous follow-up phone calls, we have only been issued temporary tags twice. We are now driving with expired temporary tags while commuting daily on and off a military base--this is not acceptable, as expired tags pose a significant issue for base access. We have had to initiate every update call ourselves, and the response has consistently been vague or lacking any actual resolution. Most recently, we were told it is now our responsibility to resolve this issue, which is unacceptable and has forced us to begin pursuing legal action. This is extremely disappointing, especially considering that we are frequent buyers and sellers of vehicles--always paying cash--and you would expect a dealership to value customers like us. We've purchased and sold vehicles at dealerships across the country and have never encountered issues like this, nor such poor communication and lack of customer service. While our salesman, Kaleb Foster, was excellent during the sales process, he has had no involvement or success in helping us resolve this issue and appears to be just as uninformed as we are. We expect immediate action to resolve this matter. read more

What started as a great car-buying experience has unfortunately turned into a nightmare. During the test drive on 11-15-2025, we noticed the vehicle had a hard shift between third and fourth gear. We were assured by the dealership. and it was noted that this issue would be fixed quickly and that the part would be ordered right away. However, we have now been waiting 39 days since the vehicle was left at the dealership for this repair to be completed- and we've already made our first car payment without having the car in our possession. The sales team Luis Lopez was wonderful, Lacee Antosh in Finance was also wonderful. They made the buying process smooth. The follow-through from the service department has been extremely disappointing. When we purchased the vehicle, we were told it had been through Linwood's rigorous 125-point pre-owned vehicle inspection, which is advertised as a key part of their certified pre-owned process- including mechanical and appearance standards meant to ensure a quality vehicle. Unfortunately, this experience suggests that inspection either did not catch a known drivability issue or that promised repairs were not handled according to their own policy. We trusted Linwood to stand by their word and take care of the issue promptly, but the lack of communication and ongoing delay has turned what started as a positive experience into a very frustrating one. I will update this review once the vehicle is returned to us and if the repair has been completed correctly. After all, I would want to buy from a dealership that held the highest standards for its service department as well as its sales and finance departments. Valerie A Beal read more

I've had the service work done on my 2020 Hyundai Santa Fe at Linwood motors since it was new, Mark Yeager has been very helpful every time I came in. Two weeks ago I got a big door ding in my car when I was in Branson... today I came in for an oil change And he had his dent guy repair it, I was very impressed. Can't even tell it was there anymore. Thanks again Mark for all your assistance. read more

On August 8, 2023 we were passing by Paducah on our way home from a trip. We stopped for a quick break before getting on the road again. Unfortunately, when I went to shift from park to reverse, the shifter froze up. I called a tow truck while my husband was on the phone with our local mechanic. It seemed to be the same issue we had in the past. It was towed to Linwood Motors, which was just down the street. They agreed to take a look at it. After a short while, the service manager came out and told us the shifter was broken and the transmission was rusted out. Basically the car was junk. This made absolutely no sense since we had just been driving it all over Tennessee and had no problem with the transmission. My husband tried to explain in detail what he thought the problem was: the shift shaft had frozen up due to some brake fluid spraying on it a few days before. Not a complicated fix. They wouldn't listen to what he said and were unwilling to do anything with the shift shaft.They said they could give us information on having the car towed away for scrap. They were, however, willing to sell us a car. We were six hours from home. Our only option to get there was to rent a truck and car trailer and fix it at home. The manager agreed to help us get the car up on the trailer. After spending the night in a hotel, we went to get the car. When I picked up the key, the service manager clearly knew who I was and that we were towing the car home. We sat in the parking lot for close to an hour. Not one person from Linwood Motors offered any help what so ever. Eventually I called the tow truck driver from the previous day. He was more than happy to help us. Without his help, we would never had gotten our car home. Not only did Linwood Motors not want to service our car but they were dishonest. The shifter wasn't broken and the transmission was just fine. My husband fixed the shift shaft at home with very little effort and the car runs great. Linwood Motors is the worst!!! read more

Great experience. We were sold bad diesel in TN. Had to have fuel filters replaced. Pulled in to the service department at 5 on Friday during the big storm. Most people had gone home, but they still took care of us so we could get back on the road. We are from out of town. The employees were so friendly and courteous. The building is immaculate. It looks like it was just built. I am very thankful for their help. Highly recommend. read more

I was contacted by the dealer and was promised that they are working on resolving the issue and apologized for their handling of the situation. read more

I bought a brand new car for the first time in my life. One week after purchasing my 2020 Elantra, the dealership called to tell me my new plate was in and to come by for them to put it on. Once I got there, a young man offered to put it on for me. He needed something in my backseat. Unbeknownst to him, the door was locked and he ripped the handle right off the door! I couldn't believe it! But wasn't mad at the young man, just at my purchase. Well they say they will fix it. No problem. Well maybe a little problem because in the weeks that followed I tried calling several times to see if the part was in.never answered and I left messages to no avail. Never once got a call back. Finally, a full 3 mos later I stopped by and they hadn't even ordered it yet. Then 3 weeks after that they tell me to come in, and it's the wrong part! That was 2 weeks ago. Today I visited for a different matter. It basically was straightened out. So I say hey! Is that door handle in that worker ripped off. And this woman LACY ANTOSH, who just tries to bully ppl into buying extra warranties, pipes in, 'I know it was you who yanked that handle off.' I was like what are you talking about.. the salesman did. She says I stood here and watch you rip it off then blamed him for it... what? No.. ask the sales guy he'll tell you. No you ripped it off she says then put it back on and had him come and made him think he did it?. After protesting and saying I certainly didnt, I finally said... Are you calling me a liar? Well you are lieing right now so yes. I WAS LIVID! HOW DARE YOU CALL ME A LIAR! On and on she went repeating she saw me. I tried to protest my innocence... for one thing, why would I lie? It was under warranty and 2nd I'm not a liar! If I did it I would say so! Over and over again she kept saying I was lieing. Needless to say I started cussing and calling her a few choice names.. a £×@%!#& whackjob for one.. I cannot believe they would employ such a rude person. How dare she. I asked to look at camera footage.. that'll prove it. Of course there is no camera at that angle. RUDE RUDE RUDE! If you stop by this dealership. Remember LACY ANTOSH AND THAT SHE IS A PRESUMPTUOUS A$$ read more

I went to Linwood Motors yesterday to look at a used Jeep. I wanted to trade in my car so I let them look at it to see what they would give me for it. The asked me multiple times for my payoff and I told them I just wanted them to give me an offer on it then I would share my payoff. I wanted to get a fair offer on it. Then, they got on the phone with my lender and tried to put me on the phone with the lender to get my payoff for them. I politely told them no, I just wanted an offer. The salesman went to the sales managers office then came back with a proposal for my car and said "we are an agent for your lender so we got your payoff anyway." There it was, my payoff on paper. They gave me a low, but fair offer on my car, but I felt like they backdoored me on getting my payoff. I decided to think on the deal a little and get back to them in the morning. This morning I got a call from the salesperson asking if we could make a deal. I explained to him that I was upset at how they went about getting my payoff after I told them no multiple times. Rather than apologize or explain to me why they did it that way, he started in on how they gave me a fair offer for my car, which I agreed they did. Because of my experience and how I felt I told him I didn't feel like I was going to be comfortable doing business with them. What happened next was unbelievable. He hung up on me! I called him back and asked why he would hang up on me. I said we can disagree on terms and not make a deal, but still get off the phone politely and professionally. He asked me if I was done talking then hung up on me again! I will never do business with Linwood Motors in Paducah and hope they don't treat everyone this way. read more

From beginning to end, this experience was a mess. I can't recommend a car lot that has inexperienced people working for it and don't seem to want to sell you a car. read more

Took our truck there for engine and AC repair. They put in a new motor and supposedly repaired the AC system. After receiving the truck back, we had to take it to another Dodge dealer to finish the repair on the AC for another $1700. DO NOT trust this dealer for a good quality repair. read more