The tech was over 30 minutes late and when I asked for long it would be the front desk staff was…read morerude in answering. I politely asked how much longer, and she responded on a rude tone that the tech was late and to have a seat. Not the best impression.

I see Dr. Rappaport for glaucoma. He is excellent, caring, and I feel lucky to have him treating…read moremy vision issues. His Battlefield office management staff, however, is pathetic. Today I reported at 09:35 for a 09:50 appointment and finally saw the doctor at 11:40. During this two-hour period, I spent 3 minutes getting checked in and checking acuity and pressures. I spent another 3 minutes getting eye photos and an hour and a half waiting. This is typical for that office. When questioning the delay, much of the staff was flip, unconcerned, and/or clearly annoyed. My vision prevents me from driving so I must impose upon others for transportation, and those kind people are also adversely impacted. I see other aged patients with canes, wheelchairs, and creeping at a snail's pace and see the discomfort on their faces as they wait and wait and wait and wait. It is sad. I hear the sarcastic comments of other patients as they wait and wait. When I discussed this with Dr, Rappaport, he told me that the staff is supposed to give regular status on the wait times but I have never heard jack. Never a status, never an explanation, and God forbid, never an apology. Such a status report would at least allow the opportunity to get a refreshment or reschedule in extreme cases. Had I treated ANY of my customers with such rudeness in my business dealings I would surely be unemployed and bankrupt. This is shameful. I have witnessed other specialists resolve this situation. It COULD be fixed, but as long as the money keeps flowing in, nobody seems interested respecting very people that who are responsible for the Tidewater Eye Center existence.

Would give a zero if I could. Waited an hour for appointment…read more Dr. Fox very bland and disinterested. Left the room before I could thank him or say goodbye. Wow....

Made my appointment at the only office I've ever been to the previous year...went to appointment to…read morefind out that the doctor moved to another location. Front desk stated don't you get the text. I did and it said I had a 330 appointment on the day I already knew about. Nothing in the text said it's at a different location! I guess I was to look it up on Google Maps? I know the Main Street and not the cross street of the location I have only ever been to, you'd think the text would start with your location has changed or something to that effect. Either way I called to complain and the nice woman said we sent out letters in June...I never received a letter. I also stated maybe a cal would have been in order and she stated we would have had to call over a 1000 people...well sending a text reminding of an appointment didn't get it done so obviously the all mighty profit is the only thing that runs this place and not the customer. No thanks! I'll find somewhere else to use my quality insurance and the can pack sand. Good luck.

My husband was not satisfied with something, but they managed to solve it after we let them know,…read moreit was a second time since he is always working with metals and problems usually happen to his eyes, theirs attention was very personalized, they were very professional we are happy they found the problem so we recommend it to him.

From the owner: Medical and Surgical Eye Specialists has been providing premium eye care to the Tidewater area for…read moreover 30 years. We provide treatment for a wide variety of eye conditions We are able to provide our patients with complete eye care, from prescribing and fitting spectacles to managing the most complex eye diseases. Whatever your needs, our goal is to provide the best possible care! Our Services include: Routine eye exams Cataract surgery Medical & surgical treatment of glaucoma Diabetic eye care ​Eyelid surgery Pediatric exams Surgery for strabismus (crossed eyes) In-office laser surgery In-office eyelid and minor surgery BOTOX Complete contact lens service Optical shops at both locations Refractive surgery

I had the absolute best experience with Mikaela and Ryan today. From the moment I walked in, they…read moreput me completely at ease--no pressure, no rushing, just genuine help and great energy. I'm someone who processes out loud and changes my mind approximately 15 times (especially with glasses!), and they were endlessly patient and supportive through all of it. We even ended up chatting about dogs, furniture building, sewing, and hobbies--which somehow made the whole experience feel relaxed and human instead of transactional. Even though I'm circling back to switch colors, I felt nothing but encouragement and kindness the whole time. Mikaela and Ryan truly listened, helped me think things through, and made what could've been an overwhelming decision actually fun. If you want knowledgeable people who are also just really pleasant to be around, these are your people.

they don't respect patient time My appointment was…read morescheduled for 11:45 AM. When I initially booked the visit, I clearly informed the staff member that I had an important meeting at 1:00 PM. I was assured that there would be plenty of time to complete the appointment, especially since my meeting location was only about 10 minutes away. I arrived early at 11:35 AM and was taken in at approximately 11:50 AM for an eyesight evaluation, which was completed by 12:05 PM. After that, I was left waiting in the exam room until 12:45 PM without any communication or update from staff. During this time, I could hear staff members laughing and socializing in what appeared to be a lunch break. I found it highly unprofessional to leave a patient waiting for such an extended period while staff were disengaged, without any consideration for the patient's time or schedule. Due to the delay, I was forced to leave in order to avoid being late for my important meeting. When I informed the receptionist that I needed to leave, I was asked to wait briefly. Another staff member then came out and said the doctor was ready to see me, but by that point, I could no longer stay without risking being late. I was told that someone would call me to reschedule the appointment; however, I have not received any follow-up communication. Additionally, I would like to make it clear that I do not expect my insurance to be billed for this incomplete and unsatisfactory visit. If a claim is submitted, I will dispute it. This experience was both frustrating and disappointing. I hope you will address these concerns to ensure better time management, communication, and professionalism in the future.

Here again for my yearly eye exam for diabetes. My appointment was for 2 o'clock. I arrived at…read more1:33. It is now 254 and I have yet to be seen. The office is empty and I'm assuming I'll be here for another two hours this is horrible. This is the normal experience that we have and nowhere else to go

From my eye doctor, Dr. Rahmon, eye surgeon Dr. Fernandez, his scheduling assistant Jessica, and…read morethe entire staff, this practice sets the bar for outstanding eye care, They have been my trusted providers since 2006, they are very knowledgeable, kind and compassionate. You couldn't be in better hands. The optical shop on premises is also outstanding with associates having decades of experience.

I am a patient of Dr. Rappaport's and have been receiving treatment by Tidewater Eye Centers for…read moreapproximately 1 year (thus far). Over this period I have visited numerous TEC locations. All the facilities are clean, and given the current health pandemic, all appropriate precautions are being implemented that make me feel very confident of my safety. I feel that the staff & doctors from reception to checkout are friendly, professional, competent, and very efficient as well as effective. Highly recommend this health provider to all interested parties. Will continue to trust the Tidewater Eye Center for my vision health!

They took great care of my dad today. Friendly and efficient. Easy to find in greenbrier pkwy.read more

I came here for a second opinion to double check on high pressure behind my eyes: I sat in the…read morelobby for close to two hours; a nurse escorted me into the exam room and reviewed the information I previously filled in the patient history documents. The doctor came in, numbed my eyes and checked the pressure. Suddenly he asked me about my glucose level, hinted that I should lose weight and that there are methods to help. Excuse me, I came for an eye exam not a lecture about my weight and glucose level. I'm size L not obese in any way and my A1C is normal at 5.4 so why he started with comments about my weight god only knows. He spent 15 minutes with me and my bill was $358.00. What a ripoff. I voiced my concern to the billing department and they basically said: "O well!" Do not use their services!!! Really shameful.

After asking and being refused a manager call by V. I get a call from Jamie in the Norfolk office…read more She tells me that it is the owners policy not to disclose your personal PD if you are not purchasing their over priced glasses. Making it not legal. What BS!!

Dr. S. Snyder is my ophthalmologist. Over the past 10+ years I must say service has been…read moreexceptional. My wait time is never more than 10 minutes, the staff has always been polite and helpful. When I was most concerned about my sight the staff worked everything out so I could get in to see my doctor.

Dr. Shenouda is without a doubt one of the finest ophthalmologists I have had the pleasure to meet…read more She was recommended by another respected ophthalmologist to repair damages to my tear duct caused by an infection. The surgery went off without a hitch and my eye looks great! She is genuinely concerned with the well being of her patients and it shows. The staff there is also outstanding. If you are looking for a great ophthalmologist, then look no further than Dr. Shenouda!

I found Dr. Shenouda by doing a simple google search and boy am I glad I did. I woke up last…read moreMonday with itchy and burning eyes and turns out I had a corneal ulcer. Called Dr. Shenouda's office and they were able to squeeze me in same day. The doctor was so caring and concerned about my eye health. She even came in on Christmas Eve and the day after Christmas to check my eye health. She is a passionate and caring doctor. Would definitely recommend her.....

Appointment was on time at middle of the day. Staff was great. Cost was reasonable and I was out in…read moreunder an hour.

Always prompt and thorough service. I have been a patient of Dr. Cook for 14 years and counting!read more