It's time for me to have cataract surgery! Dr. Fellner takes…read moretime to explain the procedure, the different types of lenses, etc. and he makes me feel a lot better about it. Jenny, Nancy and all the staff are excellent at their jobs, so the whole process is seamless.

Been going there for years. Friendly staff and great Eye Exams. Dr Fellner did my Cataracts years…read moreago.

I never take it lightly when I give a bad review. I think that taking a patient's money is wrong…read more Dr.Kim saw me at my appointment and asked me for my fee for contact lenses up front. Her husband told me he thought I'd have no problem with contact lenses. I paid in full upfront and when it was determined I was not going to receive them I was not reimbursed. When I asked was told they might give me a $20 discount off a future appointment but no reimbursement for the money I gave her upfront, in full for a service that was never rendered. I paid $110 or $120 and felt uncomfortable even being asked to pay in advance.

i'm never coming back here again. selling glasses that are over 300$ and made of plastic and glue…read more they always break before my next yearly exam, and theyre closed for 5 days straight for the holidays? even i worked the holidays. we need glasses to see!!! you should be open this is absolutely ridiculous. stop acting like glasses are for fun we need them to live and work.

Here again for my yearly eye exam for diabetes. My appointment was for 2 o'clock. I arrived at…read more1:33. It is now 254 and I have yet to be seen. The office is empty and I'm assuming I'll be here for another two hours this is horrible. This is the normal experience that we have and nowhere else to go

From my eye doctor, Dr. Rahmon, eye surgeon Dr. Fernandez, his scheduling assistant Jessica, and…read morethe entire staff, this practice sets the bar for outstanding eye care, They have been my trusted providers since 2006, they are very knowledgeable, kind and compassionate. You couldn't be in better hands. The optical shop on premises is also outstanding with associates having decades of experience.

Great experience overall with eyeglass frame shopping. My son was paired with a representative that…read morewas finishing up helping another customer. Once her attention switched to only us she was phenomenal. They have easily over a dozen name brands. The show room is clean, but kinda average. My son found two candidates. The one name brand,, the other a generic. The price difference was high. Ultimately my son found a pair, but wants to make one addition stop.

Great customer service. Will be first visit so will update. Recommended by two friends.read more

So I went in prepared for a three hour visit prior to having some cataract surgery. It was there…read morethat they did all the measurements of my eyes and did a complete exam in doing this exam. They also found out that my eye pressure was very high and so now I need to see a glaucoma specialist. Everyone there was very pleasant, very respectful, and the time went by very fast. I will definitely be going back there and I would highly recommend it to anyone there as long as you're prepared for a long initial visit. I happen to see Dr Scoper while I was there and he was very nice and explained everything thoroughly to me.

This location for VIrginia Eye Consultants is in Norfolk. It can be a bit of a trek when coming…read morefrom Virginia Beach. When coming here, the GPS definitely gave a roundabout way to get here. For reference, they are maybe a half mile to a mile away from the Military Highway Light Rail Station. Since I generally ride the light rail once a month into downtown Norfolk, I had a different way of getting to this place, as well as the surgery center across the way from this place. The visit here was on April 6, 2026. Getting to the location can be a bit confusing at first just because of the way the road is set up. Once you see the building though, it wasn't too hard to get to it. There was plenty of parking available, including handicap parking on this visit. The reason for this visit was that my mom was referred here by her eye doctor for cataract surgery to see Dr. Scoper. When you first come in, there are two floors, and the one we needed to go to was on the first floor, so that made it easier. Once we came in, they asked us who the patient was and I let them know that and they said to sit down and wait until getting called back up for the check in process. After about 15 minutes, they said her name and that we didn't need to come up as they had everything needed already. We were then given some information and such about cataract surgery while waiting for her to be called back for the first part, which was the testing. This is where it really counted when it comes to the low rating for this review. They did have signs around the waiting area about being short staffed, but it took almost 3 hours to get to the testing portion. During that wait, someone came around with snacks for anyone that wanted them while waiting. That part took about 15 minutes or so, with just her going back there and then came back out to the waiting area. About 10-15 minutes later, we were called to go to the next part of the process. This part of the process included watching a video about the cataract surgery process and such, and then going through the pros, cons, and possible issues with a cataract surgery and the types of surgeries available (there were three types to choose from) with one of the staff members. Due to cost, we went with the least costly option as that was the only type the insurance would cover (Medicare). After all of that was done, there was another waiting period, which took about 30 minutes, until Dr. Scoper was ready to see us about her cataract surgery. He started with a check of the eyes and confirming that cataract surgery would be good for her. He explained the process and how it would go. He told us about the eye drops that would be needed before and after the surgeries, and they have a compounding pharmacy that they use. It would be one that insurance would not cover, but the overall cost was just over $100 for that. This was a great and very informative part of this visit, so this was the best part of it. After that part was completed, we went through the checkout process. This process consisted of scheduling both surgeries and contacting the PCP to schedule a medical clearance ahead of time. The reason for two different dates was one for each eye. The surgeries would be scheduled for May and June respectively at the CVP Surgery Center basically across the street from this location, so the surgery part will be reviewed separately from this one. Overall, the significant waiting process was what kept the review as low as it is. They had signs about being short staffed, but with that being the case, they really shouldn't be scheduling as many appointments with that being the case. You could tell that the front desk staff seemed overwhelmed at times too with so many coming in while we were waiting. Since there aren't many options available in the area, they are still worth looking into. I would call ahead to ask how the wait times would look like and that type of thing so you can be prepared for that on the day of your appointment.

Dr. Baylor is amazing. She took her time with my measurements for a new eye prescription and…read moreanswered all of my questions. The entire staff was friendly. Everyone there made my experience pleasant. The whole building was clean and tidy. I'll definitely keep this eye establishment for my eye care.

Eyes where done by Dr Kurtz and I still can't see anywhere near as good as before surgery. The only…read moreanswer i get is that there is fog and astigmatism in both eyes caused by surgery . Sent to cornea specialist from same Company and was told need surgery to fix what they did $2700 dollars per eye. So they caused it and now i cannot see nearly as good as before surgery and have to pay to fix what they caused. I suggest going elsewhere.

Doctor could not correctly do a small procedure/incision on my eyelid. Paid my money for small…read moreprocedure on the eyelid, unsatisfied by results as the operation was not even done like how other professionals do it , and have published online. I still have chalazion on my eyelid. After procedure doctor told me he could not help me further. I thought this procedure was fairly simple but some doctors don't have the expertise ,even when your under the impression that they do.

Dr gross is the WORST doctor my father has ever seen in his lifetime! Dr Gross MINIMIZED every…read moreconcern my father raised. He definitely did not feel seen nor heard!My dad has an ALS disease and ALSO going through chemotherapy for cancer. His previous eye doctor said he has cataracts and a surgery should be performed. When he was seen by Dr Gross, he advised against the surgery and we RESPECT that because of his knowledge as a doctor. However, Dr. Gross' condescending remarks were unacceptable! Verbatim, he said, "Your glasses are so dirty, maybe that is the reason for your declined vision" My mother proceeded and asked, "if he doesn't need cataracts then why is his vision declining?" I kid you not, Dr Gross said, "well, just have him remove his dirty glasses so he can see" ARE YOU KIDDING ME?!?! THIS IS NOT OKAY! My parents are asian, and there is a language barrier - but to be treated as such is against the medical oath that this Dr took. His moral compass is off! Nowhere is this lifetime did my father receive such an awful encounter from a doctor! His bedside manner is terrible! This negative experience of Dr Gross' behavior deterred us from ever coming back. THIS DOCTOR HAS NO COMPASSION, POWER TRIPS AND VERY CONDESCENDING! And his scribe, she is very rude as well. Patients do not lie, the reviews of this place speaks volumes.

Dr Gross has devoted his life towards helping patients like me see better. I have been seeing him…read morefor abt 20 yrs.Unfortunately, I have problem eyes. Several different unfortunate issues. Each one has been addressed by Dr Gross, medically and surgically. He is an extremely caring, personable, and intelligent doctor. He has wonderful and fast techniques that deliver optimum results. His entire staff is smart, friendly, and caring. I would give him a higher number than 5, if I could.

Dr. Le is an exceptional caring provider! Oliver was very helpful, and knowledgeable with me…read morepicking the perfect frames at my Beach Eye Care experience 1st Colonial Rd.

Kai did my eye exam completely satisfied I will be requesting her from now on for my eye exams…read moresuper professional and courteous

Very long wait time, with appointment staff changing times, canceling, providing different doctors…read morethan scheduled, and not seeming to know what's going on from one minute to the next. The care quality is up in the air based on who you see, and what their specialty and experience is for that type of care. One time I went in to have my eye photographed by a large machine and the teenage staff members there seems inexperienced and unable to figure out how to use the machine. One young lady was looking at her phone while eating a bag of chips a few feet away while the teenager male kept pulling my head and trying to position it in different ways and eventually had to ask the teenage young lady to put down the chips and help him try to figure out how to photograph my eye. It took them several times to figure it out. Considering that patients go there for very serious, often life-altering medical conditions that can be life-threatening if not treated properly or cause them to lose sight, it's disheartening and depressing to see teenage staff disorganized, disinterested, and seeming to be out of touch with what they need to be doing or how to schedule simple appointments.

This was my first appointment with Dr. Wagner, and I deeply regret going. Patients in the waiting…read moreroom were sitting for an average of two hours just to be seen for ten to fifteen minutes, which I found unacceptable. Still, I waited patiently for my turn. The nurse who checked me in tested my vision by holding up her fingers and asking me to look in different directions. No machines were used to assess the health or vision of my eyes, even though my optometrist had previously detected high pressure multiple times over the last six months. After numbing my eyes, the doctor came in, briefly examined me, and said my eye pressure was normal at 18 in both eyes (which I was very happy and also my optic nerve was fine). Unexpectedly, the doctor made comments about my weight. I explained that my A1C is perfectly normal and that I am comfortable in my size large clothes. I am a big breasted women so he seemed to assume I was overweight based on appearance alone. I did not come for unsolicited opinions about my body. I came for a medical evaluation of my eyes. I stood up for myself and asked him to stop, but he was loud and dismissive throughout the visit. After the appointment, I was shocked to receive a bill for $358. Other ophthalmologists in the area charge around $175 for a comprehensive exam that includes proper machine testing, like at Virginia Eye Consultants. When I contacted the billing department, I was told the wrong billing code might have been submitted but that it could not be changed because doing so would be considered fraud. However, it seems unethical that an incorrect code benefiting the provider financially was submitted in the first place. That's a fraud! I wrote a letter directly to the doctor and gave it to the practice manager, but she repeatedly ignored my follow-up requests. I do not know if the doctor ever saw it, or simply chose not to respond. I do not recommend this practice due to the excessive wait time, the doctor's poor bedside manner, and questionable billing practices.