I came in specifically because I wanted a hand wash and needed extra care taken around my emblems…read more-- I've had them broken at car washes before, so I made a point to ask before handing over my keys. The staff assured me they'd be careful and that it wouldn't be an issue. Unfortunately, the emblem was broken anyway. Now I'm looking at $100+ to replace it directly through Ford. That's not a small ask for something that was explicitly flagged and promised to be avoided. I don't think it was malicious, and the staff was friendly throughout. But when a customer flags a specific concern and gets a direct assurance, the expectation is that it gets communicated to whoever is doing the work. That handoff clearly didn't happen here. Hopefully this is useful feedback for the team. I'd just caution others with sensitive trim or emblems to keep that in mind before booking.

We just left and are Really disappointed with our experience at Barton Springs Car Wash. We brought…read morethe car in for a full detail and ran into problems at every step. 1. They broke something in the car. 2. The detail itself was sloppy -- half the marks inside and out were still there when we picked it up, despite specifically asking for a thorough job. 3. Their posted price inside the building is $165. They charged us $220 with no explanation for the upcharge. 4. They quoted 2 hours. It took 3. Won't be returning. Photos showing just a few of the things gone wrong here.

Martin is wonderful! i came in with lots of bird poop on my car. i'd never done handwash so he…read morehelped me & then helped shine up my car. It looked brand new!

So silly! I was getting gas nearby and did a quick search for a car wash near me. This was a few…read moreblocks away and had good reviews so I gave it a try. It is very self serve. You pull up to the car wash and pick your type and pay with a credit card. I went during "happy hour" 2-5 which includes a free upgrade! So I got the $13 wash for only $11. You just pull in and the machines move all around you. Usually I go to ones where you pull onto the track and it moves your car through. The dinosaurs everywhere is so funny and random. Easy in and out and my car is clean! I will go back!

only use the leftmost bay. the middle and the right only spray water (weakly) and dont have the…read morefoam brushes to physically remove dirt. quick and convenient for a wash, just inconsistent and a little pricey

I paid for a deluxe wash in the left-most bay. It took my money and gave me the green light to…read moredrive into the bay but it never completed the wash. There's no information provided anywhere about how to request a refund or contact the owner.

The service was great and will be using them again. I got a regular wash and they did an excellent…read morejob. The price point was fair and need to bring them back for a detail

Jam did such an awesome job on my sons work van…read more I'm from Calif and was traveling to Texas to stay at my sons in TX and while there I wanted to surprise my son with a van detail. I chose Jam because they answered their phone and provided me pricing and availability on the spot. I can't tell you how many companies I reached out to before I found Jam and to this day no reply or call back. I have high expectations for customer service and Jam met those expectations. Jam showed up on a holiday weekend and jammed right into getting the job done. I'm so impressed. So happy. My son was shocked and impressed as well. What they did right : answered phone, put me on schedule, showed up, and did an excellent job. They made his van look brand new and it was a mess. Jam provided World Class Service from start to finish. Thank you!

I can't recommend this car wash enough! I accidentally locked both my keys and my phone inside my…read morecar, and the manager, Jessie, went above and beyond to help me. Instead of just pointing me in the right direction, he personally called a locksmith for me and even called around to find the best price possible. While I waited, Jessie offered me water and invited me to sit inside the cool air conditioning so I wouldn't have to stand outside in the heat. His kindness, compassion, and willingness to help a complete stranger made an incredibly stressful situation so much easier. Exceptional customer service like this is hard to find these days. Jessie truly went above and beyond, and because of him, I'll absolutely be returning and recommending this car wash to my family and friends. Thank you, Jessie, for your outstanding kindness and professionalism!

I've had subscriptions to countless car washes over Texas throughout my life but woah, this one is…read morenext level. Not only do I feel like my membership is worth it, I feel as if it is the best bang for my buck. The staff here are extraordinarily nice. I signed up for unlimited washes in my car (1x day) and then an associate got me a sticker to place on my car. From then on, I haven't had any issues. The best thing is the pre-wash care. These employees will scrub your vehicle as if it's their own! They target the problem areas and don't just wet your car for preparation--they put their whole body into it! I wish I could mention some names of people but I was unable to catch them. I will always recommend Palms. Spectacular value, service, and operation.

Great job for this reliable mobile service. I've used some mobile services that were completely…read moreunreliable, so I was a little skeptical as to whether 5 Star would show up. Got a confirmation when I booked, and then a text that the tech was on the way about an hour before he arrived (and fully within the window they gave me). He pulled his truck up to the driveway, and I backed the car per his direction. He did a great job - super clean inside and out. Not a spot was missed. My only regret is that I parked under a tree, so I had some spots later on the windshield from that, but it was not his fault. I'd avoid doing that. It was pretty expensive, but it seems like all the detail services are. Not something I would do all the time, but for getting my car in great shape I'll definitely call 5 Star again.

Vanrod provided fast, reliable service. The service took about 90 minutes to complete for the…read moreDeluxe Wash. I was able to pay via Venmo, too.

This place came in clutch…read more I havnt been able to get my car washed in months. I was driving by to a meeting and saw them open. They looked swamped, but I drove up and asked how fast could I just get an exterior wash? The attendant was like 15 just go in and pay and we are good. I still didn't have time to get the interior done so that's why I had to go with 4 stars and not 5 but the space is great. Large inside lobby area great windows if you have kids that like to watch the cars get washed. They seemed to very well staffed so that a big thing currently. Over all I would definitely recommend stopping by to get your car washing needs Also it was very affordable For the quick full wash with tire and clear coat stuff was $25 So definitely think it's a good spot

I have a rental car on Turo and I usually take it somewhere else, bc finish line has not been quick…read moreor thorough in the past, but for today's rental I had to drop the car downtown and The Finish Line was closer. However, I was reminded again why I don't go here anymore. The car was only about 70% vacuumed and there was water all over the exterior. I had to ask the hand-dryer gal for a rag to dry it myself. I also had to spend time picking all the lint, grass, etc out of the carpet before I dropped my my car off. I wish I would have seen this before I left but sadly I assumed they did their job. "Fool me once..." I guess. Lesson learned.

My car was absolutely trashed when I brought it in, and they completely exceeded my expectations…read more It hasn't been this clean in a very long time. They paid attention to details I didn't even think to ask for--like getting the dirt out of my seat--and it made a huge difference. You can tell they take pride in their work. I'll definitely be coming back.

Rafael, I have made…read moreseveral good-faith attempts to resolve this matter directly with you regarding the damage to my Porsche key that occurred while my vehicle was in your care. Immediately after the service, the key was found to have water inside it. I returned to the car wash the same day, showed you the key, and you observed the water yourself. You mentioned that you would review your cameras and get back to me. Since then, I have provided you with Porsche's inspection, the repair estimate, and the dealership's video documenting the damage. Despite multiple text messages and phone calls, I have not received any meaningful response or resolution. The cost to replace the damaged key is $800. I am requesting reimbursement of $800 within 7 days of this message. Payment can be made by any mutually agreed upon method. If I do not receive payment or hear from you within that time, I will proceed with filing a claim in Texas Justice Court (small claims court) without further notice. I will also seek reimbursement for any court filing fees and other costs allowed by law. I would still prefer to resolve this amicably and avoid legal action. Please contact me within the next seven days so we can close this matter. Alex Ruiz