Extremely frustrating experience. Started off well, but quickly went sour…read more Went to get a quote for my car and received one from the junior guy that day. Both the owner and the junior guy inspected my car. The junior guy showed me the comps. I asked if could go higher based on the data points. He said it was out of his control and he needed to ask the owner who was helping a couple at the time. The owner (think his name is Charles) proceeded to scream at me that the offer is the offer, essentially a take it or leave it. Very confusing and rude. The owner was very polite with the couple, but seemed to be triggered by something. Would not recommend

One of the easiest transactions with a dealership ever. They…read morewere fine communicating via email, made me an offer for my car, stuck by it after seeing it in person, absolutely no games. They were able to pay my car off and cut me a check very quickly. I look forward to doing business with them again!

Second review 9/10/26…read more I bought my second Range Rover from Ahmed today, and the experience was just as seamless as the first time. What stands out about Land Rover Boston is how they treat everyone who walks through the door. In 2026, great customer service is hard to find, but this team is always on top notch. I arrived 30 minutes early for my appointment, and at least four people from techs to managers came over to make sure I had been helped and to see if I needed anything. Everyone, from the service techs to management, is great. The woman at the front desk is always a pleasure to see as well. Truth be told I couldn't even get a salesperson to say hello at Land Rover Norwood. On my first visit, I came in as a walk-in while Ahmed was with another client. Johnny, the GM, immediately stepped in to help. He introduced himself, but not as the GM he simply saw Ahmed was busy and jumped right in. That level of leadership and customer service is not normal for a GM. Grateful for another purchase from Ahmed and the Land Rover Boston team.

Everything started off smooth. Walked in, was instantly seen. Picked out my Range Rover, signed…read morepapers. Expressed wanting specific plates ... this is where Everything changes. I waited longer than necessary because they asked/requested Veteran plates, that was my mistake. I ended up having to just get any plate on it and 3 weeks later still waiting for the issue to resolve. Other than that, the service is smooth. People are nice, location is convenient. Meter parking but lots of it. Tons, I mean tons of inventory and its super cool cause it's indoors and just so cool. Beautiful inventory Im really bummed about the 1 negative experience but shouldn't take away from their efforts.

Horrible experience. They allowed a customer to take one of their vehicles that was not insured…read moreand they made property damage to my home with no reimbursement!

This has to do with an experience I had back in June 2017…read more I went to buy my dream car from these folks and flew in from NYC. I took an uber from the airport and drove the car and loved it. They helped take me to the bank to get the check and I gave them my deposit as soon as we returned back to the dealership and I was off driving my car back home. Unfortunately, the car "broke down" on the highway and I took it back to the dealership clearly upset about what had transpired and decided to leave the car since I didn't want to deal with paying for any repairs. The owner of the dealership was completely understanding and apologized profusely for my experience and worked with me and the bank expeditiously to refund my deposit to the bank. She was even gracious enough to reimburse me for all of my expenses for traveling to AND from there. I was absolutely blown away. Although I didn't get the car of my dreams, the customer service and honesty here is EXEMPLARY and I hope to do business with them in the future.

The manager Jason doing a great job as always his salesman HD (nick name) high definition lol got…read moreit done in an hour This dealership runs like a well oiled machine!

I sold my vehicle to Quirk Volkswagen at the end of March and subsequently canceled the vehicle's…read moreregistration. Shortly thereafter, I received a toll violation from New York showing my former license plate being used on a different Volkswagen vehicle. When I first contacted the dealership about this serious issue, I was told someone would call me back the next day. No one did. When I called again, the manager I had spoken with the previous evening appeared to have no recollection of the matter. After placing me on hold, he returned and informed me that my plates had been returned to me. When I advised him that I had photographic evidence showing my license plate attached to another vehicle in New York, he asked whether I was sure I had not received the plates back myself. I was then told that the General Manager would contact me the following day. Again, I received no call and was forced to follow up myself two days later. During that conversation, the General Manager (I believe his name is Jason) was not only unapologetic, but claimed that he had previously informed me that my plates had been thrown away and that someone must have taken them from the trash. No such conversation ever occurred. What makes this explanation particularly concerning is that license plates are not supposed to be discarded in the trash. Dealerships are expected to properly destroy surrendered plates. Hearing a General Manager suggest that my plates were simply thrown away--and then speculate that someone may have retrieved them from the trash--only raised further concerns about how this situation was handled. The most troubling aspect of this experience has been the complete lack of accountability and professionalism shown by management. This is not a minor customer service issue, it involves license plates associated with my former vehicle being used by another vehicle, resulting in toll violations being issued in my name. As a result, I have been forced to file a police report and spend my own time addressing a situation that should never have occurred. Equally troubling was the dismissive manner in which my concerns were handled. At every stage, I felt that my reports were minimized, questioned, or ignored rather than taken seriously and investigated appropriately. As a female customer, I was left with the impression that my concerns were not being treated with the seriousness they deserved. I expected far more from a dealership's management team when reporting a matter with potential legal and financial consequences.

Always great service and fine work at reasonable prices. I feel so lucky to have found a mechanic…read morethat's a keeper!

Highly recommendable the owner took his time to fix my Ford Edge after going to different mechanics…read moreon Dorchester Ave. he was a man of his word and delivered professional services. Thank you Joe!

I have been jetting around town in my new 2018 Honda CRV, loving my life, and it's all thanks to…read moreBoston Auto Sales. Previously, I'd shopped around at a few Honda and Toyota dealerships where I was showered with compliments and complimentary hot chocolate along with popcorn fresh from the kettle. I was even introduced to the manager, who shook my hand and extended an invite into the Bernardi family once I bought my new Honda. The thing about Boston Auto Sales is . . .No one is going to offer you popcorn. A water? They're fresh out. Compliments or interest in your personal life before you're serious about buying from them? Nope. . .And yeah, they're not going to waste their time with you unless they know you're serious. But LOW PRICES?. . . LOW PRICES? YOU BETCHA. A few other patrons have complained in the comments that they were told to "check the website" instead of a personal tour of the lot. I get it. But all of the cars on the lot can be researched online, which I personally liked because I could base my decision on the CarFax VS falling for a sales pitch. I appreciated that the salesmen put me in the drivers seat (literally) and were not trying to "sell" me on anything. You research the cars on the lot ahead of time, examine the carfax yourself, arrive knowing exactly which cars you want to test drive, and they are more than willing to help you. When you think you've found your car, they actually encourage you to have the car inspected by a trusted mechanic before you buy. Yes, you do need to own the process a bit more here but if you are after the best price in town, this is it. I saved 3K+ dollars. If you're after complimentary hot chocolate and coddling from a salesmen, head over to the dealership. I loved my experience at Boston Auto Sales. . . and did I mention how much I love my new HRV?!

Boston Auto Sales made buying a car super easy. Ray was incredibly helpful and professional. Keep…read morein mind, this isn't a tire kicking place. All of their information is on their website, so do your homework before you get here. I did mine, had narrowed it down to two cars, and Ray let me take either for a test drive. On top of that, he replaced the battery and brakes before it was ready for pickup after it had new tires put on it as well. Great service, no frills, and pricing never changed from the website. No hidden fees, just the standard registration and taxes like you find at any dealership. CARFAX already on the website next to every car, so you can see its history and not have any surprises. Nothing stressful about the process at all, very easy. I would highly recommend anyone to buy from Ray and his team! Excellent service and follow up! Thanks, Ray!