I am writing to formally express my serious concern and disappointment regarding the HVAC system…read moreinstalled at my property by Roosters. At the time of purchase and installation, I was verbally assured that I would be receiving a Tier 1 Carrier HVAC system. Based on that representation, I agreed to proceed and paid the full amount requested. I relied entirely on the verbal description provided, as no written documentation specifying brand or model tier was given to me at the time of sale. It has now come to my attention--while reviewing documentation during tax preparation nearly a year later--that the unit installed is a Bryant system, not a Tier 1 Carrier unit as promised. While I understand that Bryant is manufactured by Carrier, it is widely recognized in the industry as a Tier 2 product line. This is not what was represented to me when I made my purchasing decision. Had I been clearly informed that the installed unit would be Bryant rather than a Tier 1 Carrier system, I would have reconsidered the purchase, negotiated the price accordingly, or explored other contractors. I feel misled and taken advantage of, especially given the significant financial investment involved. This situation has caused me to question the transparency and integrity of the sales process. As a customer, I expect clear, accurate, and documented representations when making major home improvement decisions. Instead, I received only a total amount due and a verbal description that did not match the product ultimately installed.

Never showed up for the appointment. No phone call nothing. I think I will go to another companyread more

Speedy, knowledgeable, and caring service. Greg and Erin…read moreare the people you want on the other end of the phone when it's 98 degrees outside and your air conditioning declines to... condition. After a late night message, Erin called me first thing the next morning and they were on my doorstep before 10a. They diagnosed the problem right quick. Greg has been at this for a bit and clearly knows his stuff. Over the next few days they worked hard to find us a backordered part (getting lucky on EXACTLY the right day) and had us up and running again as soon as humanly possible. Price was right, too. Next time I have a problem, I will without a doubt be calling them again.

From the owner: Personalized service sets us apart from the “big guys”. We are a local family serving Lake County…read morefor all air conditioning and heating needs. When you contact us, you get us, the owners. We stand behind our work and personally perform all HVAC job requests. Customer satisfaction and quality performance are our highest priorities. CALL US TODAY!!

Glenn is great. He is very knowledgeable and does great work. Honest companies are hard to come and…read morehe has always been very trustworthy, when we used him. Prices are also very reasonable. He is my go to vendor for AC issues.

An AC capacitor costs about $20. It took the tech less than 10 minutes to replace the defective…read moreone. Total cost was $517!!! Felt like a rip off. Shop around for better prices.

Quickly responded to my inquiry, within a timely manner came to my residence to diagnose my AC…read moreissue. Gave me options on how to solve the issue and price options. By FAR financially the best choice, by FAR professionally the best choice. Always kept me informed and updated. When problems arose, Sean took time to tackle and solve each and every one of them. Once the job was completed he made sure everything was good to go, even the day after checked in to make sure everything was good. Not many companies/places offers military discount, but with the prices Diaz Air and Cooling charge, is way lower than if others offered 25% off. Very happy with the work, the outcome. Thank you

From the owner: We provide great service at a timely matter and with the maximum amount of professional behavior…read moreand high morals, we won’t charge you for stuff you don’t need.

AMAZING customer service and a whole lotta patience! Trustworthy and honest about the work that you…read moreneed completed. Explains the problem thoroughly and I HIGHLY recommend. Thanks Randy for saving the day with our AC unit we will definitely use you in the future!!!

Very fast & capable. Did everything perfect. Adding more…read morecharacters to satisfy the algorithym.