Best Mechanic reliable and honest. Jonh and his team are amazing. We don't trust anyone else with…read moreour family cars.

I warned them this review was coming. I gave them a chance…read moreto make it up. No. I bought a truck in Waco that didn't run. I drove three hours and couldn't get it running. All-Star lockout recommended I bring to JNB. So we flat towed it 15 minutes through Waco after calling them. I told them that they could do whatever they need to do to get the truck running. They never called me. I checked in with them every week. About 4 weeks in, they realized it needed a fuse box (which all star had already said from the beginning). I had to then ask them to replace it, after I had already told them to go for it. Three days later, they called me (for the first and only time) and asked me if I still wanted to replace the fuse box. Why would you need confirmation so many times? So much confirmation yet so little communication. So they finally did that. Anyway, two weeks later I called them again and Bobby told me they didn't know what to do with it anymore. Said "we don't work on many diesels." Well my good sir, I would've appreciated knowing that 6 weeks ago. So I asked them if they were done working on it and they said yeah. So later that weekend, I rented a trailer and drove three hours to pick it up. Multiple times, I told them to 1), tell me how much I owe them, and 2), make me a detailed list of what all you checked so I can show a capable shop. Bobby said he could do that. I show up, and he tells me my bill is $1,800. I had no idea. I'm an 18 year old trying to make some money flipping cars. It feels like they took advantage of me. They charged me for 12 hours of labor. I'm nearly positive they didn't do 12 hours on it, because they could not give me an account of anything they found. My "detailed report" I requested was nothing more than a piece of notebook paper that said "12 hours" and "fuse box." Bobby never apologized and never looked me in the eyes. Outrageous. I was so frustrated. My mom convinced me on the long drive back to call one more time. We spoke to John that time. We complained once more that we received no communication the entire time the shop had the truck. John came up with the brilliant line that "your truck wasn't the only one in the shop." Well John, you should've refused my car if you knew it was out of your league. If you don't have enough time to call the owner of the car, then you dang sure didn't spend 12 hours on it. I don't know if anyone has had the experience of towing a car to a shop, paying nearly $2,000 and then towing the car back from the shop, but if you haven't yet, please don't come here. John and Bobby, you still have a chance to make it up. 1 star. I got fleeced.

A great place to take your vehicle without having to worry about being scammed. Bill, the owner,…read morehas always tried to save me money, one time even improvising a part that would have cost much more if he'd have ordered it. He even advised me on what years, models to look for when buying a used truck. It was spot-on. I wouldn't go anywhere else.

Called them bc my sister had a flat on her SUV. It was a cold, rainy, crappy day too. I knew they…read moredid service calls, and Alfredo came out for $12 and since her tire was shot, bought a used one for $25. They previously did work for my grandma at her house for a very reasonable rate, and gave us a business card. They know a lot about cars even though they're young. I highly recommend them.

I am new to Waco, and as such haven't found all the gems here. I went to Auto Zone to purchase a…read moreheadlight bulb because mine had burned out. I was told the guys at Auto Zone would put it in for me. As it turns out, my specific car is one they aren't able to replace the bulb for--liability reasons. Totally understandable. So, as the employee is stunned that I don't know ANYONE in town to install it for me, a fellow customer walks up. He asks what I need--and says that he can replace it for me quick and easy. Really?? are you sure!!?? So, he goes to his truck, pulls out his tools, and proceeds to change my light for me. My faith in Wacoans is instantly renewed. After much begging, he let's me buy him a tea from inside as thanks... He then says "it was no big deal. I own an auto repair shop nearby." So, naturally, I ask for his contact info....I am so so impressed with his kindness and if when I need ANYTHING for my car, Charles will be the first one I contact. You can tell his heart is in the right place. So, even though it was by no means a huge repair.... he did it well, put everything back where it goes, and really helped me out. Go see Charles!!! :)

Super nice guys working here! We saw our check engine light on and they were the closest auto shop…read more We stopped in and two guys came out to help us immediately, popped our hood right there and told us what was wrong! For free! They knew what they were doing and were very kind and helpful.

When my husband & I first began taking taking our vehicles to Kent, we were completely satisfied…read more However, over the years, the quality of service has become unacceptable. I'm not sure if it's due to him now having employees or what. The last time he had my vehicle for an entire week & returned it in the exact same condition as I'd brought it in. He left town & let one of his employees fix it. I saw the actual cost of the part on a receipt stapled to my invoice & he'd overcharged me by more than $100! The car wasn't even fixed! I complained & he said he'd get it fixed, that I'd spent enough already (damn right! Overcharged!). Then, after 2 long weeks (now I hadn't had my car for 3 weeks total!), he called me to say he had it fixed & wasn't going to charge me for labor, just the part... Wait a minute- WHAT?! You said I didn't have to pay anymore money! I'm out $500 & my car still has the same problem! Do yourself (& your pocketbook) a favor- find someone else, or work on it yourself!!!

Had a flat at the office. AAA could not plug the hole/cut. Too big. Called Texas Tire Outlet as…read morethey were nearby, so I thought, and I bought a tire from them long ago. Only a remote, come to your office set up nowadays. GREAT idea. John (I think that was his name) drove to my location, gave me 4 tire options that fit my car, made a recommendation, and I had a new tire for a fair price - and without needing a tow to a tire shop and waiting fir a repair. Nicely done. Recommend this business.

Fast service! Went all over town the day after Easter to have a flat fixed. Everyone seemed to be…read moreclosed except Texas Tire Outlet.

They were the most gracious men. We had been having some issues and was on our way to a chain auto…read morerepair. We broke down across the street on a Saturday. No tow truck would come and it was 95 degrees. They were about to close but agreed to look at the car and helped us so much. They stayed with us a They went out of their way and took us to get parts and fixed our car. After hours and so nice. I appreciate them so much. Thank you so much!! Amy

Our car broke down in Clifton on our way home from Houston. Craig was very professional and…read moreexplained what needed to be repaired and was very affordable! If your vehicle ever breaks down in Clifton this is the shop to go to! He even picked me up at the hotel and took me to get my car!

FANTASTIC local repair place. Don't believe the other one post. Craig has always been fair,…read moreupfront and honest with me. He is fast, friendly, and goes out of his way to do things right. I once needed an oil change, and had hit the bottom of my car on a large rock, cracking the metal housing of the oil filter. He showed this to me, and at that point said that there was no need for repair immediately, but to begin saving for about $400 in parts and labor. Sure enough, some 8 months one time I brought it in for an oil change and the crack had grown enough to no longer keep the oil filter contained, so he fixed it when it needed to be fixed. Both times he showed me the issue and explained it to me. He will go out of his way to work with single parents on fixed income etc.