I recently bought a Kona Patio Plus Spa from Leah Lister from California Hots Tubs. I love it,…read morejust a Leah said I would. The whole experience, from purchase to delivery was fantastic. Highly recommend the Patio Plus and California Hot Tubs. John O

I ordered a hot tub in 2020. It took over a year to arrive. Covid times. Then It sat in a warehouse…read morein Feb of 2021 for 6 months before being delivered to us. Now we have an issue with part going out. Bullfrog saying we're past warranty (looking at the warehouse delivery date) -- Leah is being so helpful with getting to the bottom of this issue. Anyone else experiencing this dilemma? Looks like CA honors the delivery date for warranty. "In most U.S. states, a manufacturer's warranty typically begins on the date of purchase. However, if you live in California, the law dictates that written express warranties must begin on the date of delivery. Additionally, items like vehicles generally use the delivery date." To be continued on outcome but so far would recommend this place x 100. Leah's going above and beyond to help.

UPDATE: I was able to communicate with Spencer, the owner of the company, who reached out after…read moreseeing this review and offered to refund some of the charges for the repair because of the issues I encountered. I really appreciate it, and am revising my review accordingly--I will keep using this company and hope it all goes smoother in the future! Original review: They really don't care about client experience or quality of work anymore I was a customer of this company for a number of years and used to have a great experience with both Rick (for cleaning) and Javier (for repairs). Then, the company started cutting costs and hired a young guy with no experience to take over the cleaning. Suddenly, my service became haphazard--with pieces of my spa broken during service with no notice. When I would call later, they would deny that the new cleaner had broken the piece. Anyway, I had to finally quit their cleaning service when I came home after a cleaning to find dirt strewn all over my yard and concrete tiles stained through negligence. Enough. But I stayed with the repair service, because Javier was great, knew my spa and was always reliable. A couple months ago, I needed a repair and requested Javier specifically. They said he was in demand and it would take longer to book an appointment with him. Fine, I would wait happily. Finally, the day of the appointment, a new young guy showed up, shocking me since I'd been waiting for the person who knew my spa and who I trusted. But, to be open-minded, I let the young guy work on my spa. Mistake on my part, and I now regret it. He diagnosed it, got the part and came back to install it. So far so good. But after he left (without refilling or testing the spa) I realized my spa now was leaking. Turns out when he was installing the new part, he broke our custom drain system and didn't mention it. Just like the other young man. It's shocking really - to have a company culture where service folks think it's okay to simply not mention to you when they break a piece of your equipment. I called them back to diagnose, which they did, and said they'd call back with a "plan". But I didn't hear back from them. When I finally reached out to see what the plan was, they said they had pieces "on order" and they'd call back in 2-3 weeks. The pieces were pvc pipes and valves that can be purchased at any hardware store. No need to "bulk order" as I was told erroneously. I said forget it - we'd fix it ourselves, but could they at least discount the original repair to make it fair to me. They refused, and immediately charged my card the full amount. So, here I am, doing the only thing that a client can do in these days of declining accountability and lack of quality service: giving you a full report of what you can expect when interacting with this company. I hope you can learn from my experiences.

Everyone, at this Culver City outdoor pool and spa company, is Always a pleasure--Helpful in…read moreconfronting any issues that come up. I purchased an Endless Pool and Spa from them three years ago. It was installed withe awesome perfection! And maintenance for draining and cleaning has been down 4 times and has always been well done and efficient. Recently I had shut down the pool and had an issuing with restarting. They sent out their technician **Ray who was just wonderful, got everything started and explained to me what had occurred as well. A shout out to **Kheshawn the gentleman who performed the last pool cleaning! Amazing job! **Also to Jessica and Yasmin who have always responded timely to my calls and deliver exceptional customer service!! BRAVO Lifestyle Outdoor...you're doing something right to attract, and retain, this caliber of people!!! Also an overdue thanks to **Juan, an electrician who did the original work to install additional circuits for the pool!! Excellent job! THANKS TO ALL!!

We had a handful of estimates when looking at building renew pool. We got confident working with…read moreJason that he was the right person to help us complete the job. He was honest, straightforward, had excellent communication and so easy to work with. They did everything perfect and ahead of schedule. We had zero issues with their team and have a perfect perfectly completed pool in under 3 months. We've had them servicing our pool since the build and everything's been perfect condition and is always clean. We will continue to work with them and highly recommend them to anybody looking for someone to build a pool or to service a pool weekly. They are excellent for both.

Paradise Pool & Spa is awesome. I had a home warranty claim that got transferred to them after a…read morefirst assessment was botched, and I was so pleased with how they handled it. They performed a thorough assessment to identify the issues (unlike the first company that was sent). Then Sam, the repair manager, was awesome in dealing with the warranty company and getting the claim to go through after hours of being on the phone. Finally Ryan came out and completed all the work and got everything working again. Even the people who pick up the phone when you call them are pleasant and helpful. I currently have a different pool service company for routine cleaning/chemicals, but I would feel confident switching over to Paradise if I started to have any issues. Thank you Paradise!

It has taken me MONTHS to write this, but I was waiting for our full yard and pool area to be…read morecompleted and here we are. We got quotes from several pool remodeling companies and Smart Swim came in right in the middle. We are strong believers on "you get what you pay for," and opted to go with them even though they were not the cheapest. From beginning to end, the guys at Smart Swim were easy to work with and truly wanted our project to come out great. After 30 years, it was time for our pool to have a remodel! Through the remodel, it was uncovered that we had many severe leaks, down to the rebar that needed to be fixed in some areas. Sam was great at making sure we understood the severity and that we were okay with any new costs that needed to be added. Not only did they do our pool, but also installed turf by the pool area and put pavers all around the pool and yard area. We also got the new gray gate installed from them as well, to replace the wooden fence in the yard (between the pool). **Noting that the perimeter wall/wooden top was painted black and sanded/stained by a different company. We truly appreciate their hard work and even when we had an immediate death in the family during their time working on our project, they were very respectful and gave us some space as needed. BIG THANK YOU to Shai that really has the ultimate patience and knows how to give amazing customer service!! You all are lucky to have him on your team!

I cannot say enough about Adam and his commitment to quality and his customers. He is totally…read moreresponsive and made the entire process of rebuilding my pool much easier than I thought. His attention to detail is something to behold. Five stars.

My pool heater wiring needed repair on the holiday weekend, Carlos sent his tech over on Sunday…read moremorning to get the job done. Super fast response, amazing customer service. Thank you!

Excellent service. Carlos was quick to respond and I got an appointment right away. He fixed the…read moreproblem immediately and even got the diagnoses right before opening the panels. The price was great. I will call him again if needed and highly recommend.

Amazing service by Joseph yet again! My Denali 680 has been missing a couple of slats on the side…read moreof my hot tub, and somehow he found a few pieces that worked beautifully to replace them. Above and beyond as usual!

Neutral review. They were very responsive and polite in advising me that they are unable to provide…read morethe service that I needed, which was to address a thermostat issue and a slow leak from my pool filter.

I re-contacted Odell because he is known to be knowledgeable. He came out and sorted out the…read moreproblem quickly and well. He was fast and pleasant to work with. Glad I called back.

Called Odel out to help with a hot tub with a no flow error. Rather than making me wait to come out…read morehe very kindly walked me through troubleshooting it. With his help and some elbow grease was able to get the hot tub working. Thanks odel!

Down home hospitality. Friendly and Great service. I maintain my own pool but appreciate that they…read morewill test my water anytime I bring it.

If I can give a 0 stars I will, this place is overpriced and the owner is very very rude, he needs…read moreto learn how to be respectful when he talks.

Daniel of Diamond HotTub Service is a real gem! I run a home as an Airbnb and have already fired 4…read morehot tub services, all of which eventually ended up doing a terrible job at maintaining water quality or would regularly miss appointments without notice. It was driving me crazy! Everything has been great since finding Daniel. He has been an excellent communicator, is extremely diligent about arriving for appointments, and is committed to keeping my hot tub in great shape. He's even ordered parts and has been helpful in educating me about the process. When there was an issue with the water after a guest, Daniel arrived the same day to fix it. He provides plenty of photos, sends invoices right away, and his prices are very reasonable. 5-star service in every way. THANK YOU DANIEL!

Fast response, Great communication, on time and even did some extras for me. Definitely recommend…read moreif live on the west side.

We are new to the pool/spa world,and needed someone to help us with our maintenance and repairs for…read moreour spa. We found Perez pool&spa and they went above and beyond to get our equipment cleaned and ready to use. Their pricing and professionalism is amazing. Eric was very responsive and explained everything with detail. We never felt like he was trying to oversell us on anything. If we could give them a 10 star review,we definitely would. Highly recommend them.

*** Perez expertise in pools is exceptional. ***…read more Couple of months ago we had a huge problem. Black algae had grown back on our pool walls. Our pool service had claimed they removed it. However they'd only gotten some of it - not all. We were very frustrated so I called Eric Perez. Eric came out and proposed a resolution asap. They treated the water, then scrubbed all walls repeatedly over several days then tested water. Problem was fully resolved in about two weeks. Additionally, Eric helped to troubleshoot a pool lighting issue to make all lights work effectively, re-piped pump-to-heater for more efficient flow, and fixed a leaky seal. We were impressed with how quickly he diagnosed all issues of concern and then got them corrected in a timely manner. We had to go through two other so called "pool experts" and ridiculously inaccurate quotations before identifying that Eric was best for the job. Now Eric Perez handles all of our pool services. *** I definitely recommend Perez Pool & Spa. ***