This review is relating to a visit for a service call:…read more Socal Spa technician/ Representative: Cameroon was great, a real nice, respectful guy, he was very efficient in detecting the problem . Now we just wait for the quote and hoping for a reasonable one .

Neutral review. They were very responsive and polite in advising me that they are unable to provide…read morethe service that I needed, which was to address a thermostat issue and a slow leak from my pool filter.

Jesus and his team were so fair on price , incredible on time and did an amazing pool clean . My…read morevery old pool has never looked this new I would recommend Royalty pool and spa always !

I called Royalty Pool on a Saturday to get my pool heater fixed (an old STA-RITE MAX-E-THERM). I…read morespoke with Jesus, the owner. He was quick to respond and we scheduled a service call for Sunday morning. On Sunday, he texted an hour before the scheduled time to let me know he was coming. He also called to confirm. He showed up on time, had all the tools and parts with him, and got to work. He was knowledgeable and efficient, spotted some other issues and explained them to me, and ultimately got the heater working smoothly (after replacing the thermal regulator, temperature sensor, control board, and communications cable). He also offered to check and top up some of the pool chemicals for free as part of the service call. (Side note - the man has some of the best tools I've seen for working with this stuff, which probably helped with his efficiency.) TLDR: Jesus is professional, efficient, fair, and a good communicator. I highly recommend.

I had an emergency request on Saturday morning, a bunch of kids were coming over for a party but…read morethe pool heater didn't work! My regular pool technician of course was MIA, so I called Horizon and the owner, Eddie, graciously came out to fix it. Saved my day! Thank you so much!!!

I've worked with a lot of pool companies, and Eddie and team are the real deal. It's been a…read morepleasure. He's been so responsive, helpful, and really accommodating. I love the service.

left a message with Your Spa Guy and received a rapid return call. I spoke to Albert. Explained my…read moresituation over the phone, sent pictures of my leaking pump and was given a price 200.00 lower than the two previous quotes. along with the quote I was given a time and date of repair. The technician arrived 1 hr early ( which never happens for any service call. Ever.) less than one hr after that my repair was complete. I wish Albert and Crew serviced Major Appliances, Automobiles, or any other items that require service or maintenance. The, Your Spa Guy is saved in my contacts.

Albert was so polite, personable, and had such great customer service. I love that he texted me so…read morequickly and I didn't have to go through a ton of hoops to schedule. Our outdoor free standing spa has been broken for months now and we weren't sure what was wrong. He came to our house today and immediately went to work troubleshooting. Turns out the heater is bad, which no other spa repair in the past could figure out. Highly recommend!

So happy to find a honest and good company. Matt has great communication skills. He explained the…read moreissues as he was fixing it. It's not always easy to find super honest, efficient and trustworthy people. Matt is the real deal! My pool cleaner didn't know how to fix the issue. Matt shows up with a mobile pool shop. He was so quick to diagnose and repair the pool heater. Well worth his services to have peace of mind it was done right.

Matt and his team are honest and reliable. Super knowledgable regarding pool maintenance…read more Communication skills are excellent. I've recommended Pool Pros to my neighbors and friends. So happy with their work!!

Francisco was amazing! He's kind, knowledgeable and goes above and beyond. He listened to my plea…read morefor help with an issue with our Spa and made the time in between guests to repair it! Would highly recommend him to all others and will be calling him for all future repair needs!

Paul from At Last Pool & spa did a fantastic job! He was timely and professional. He explained…read moreeverything that he did. I appeciate you !

I re-contacted Odell because he is known to be knowledgeable. He came out and sorted out the…read moreproblem quickly and well. He was fast and pleasant to work with. Glad I called back.

Called Odel out to help with a hot tub with a no flow error. Rather than making me wait to come out…read morehe very kindly walked me through troubleshooting it. With his help and some elbow grease was able to get the hot tub working. Thanks odel!

It has taken me MONTHS to write this, but I was waiting for our full yard and pool area to be…read morecompleted and here we are. We got quotes from several pool remodeling companies and Smart Swim came in right in the middle. We are strong believers on "you get what you pay for," and opted to go with them even though they were not the cheapest. From beginning to end, the guys at Smart Swim were easy to work with and truly wanted our project to come out great. After 30 years, it was time for our pool to have a remodel! Through the remodel, it was uncovered that we had many severe leaks, down to the rebar that needed to be fixed in some areas. Sam was great at making sure we understood the severity and that we were okay with any new costs that needed to be added. Not only did they do our pool, but also installed turf by the pool area and put pavers all around the pool and yard area. We also got the new gray gate installed from them as well, to replace the wooden fence in the yard (between the pool). **Noting that the perimeter wall/wooden top was painted black and sanded/stained by a different company. We truly appreciate their hard work and even when we had an immediate death in the family during their time working on our project, they were very respectful and gave us some space as needed. BIG THANK YOU to Shai that really has the ultimate patience and knows how to give amazing customer service!! You all are lucky to have him on your team!

I cannot say enough about Adam and his commitment to quality and his customers. He is totally…read moreresponsive and made the entire process of rebuilding my pool much easier than I thought. His attention to detail is something to behold. Five stars.

He is great! He did an acid wash on our pool and he made it look like new - i couldn't believe it…read more So happy! Amazing service and quality work!

Happy Customer! Danny and the Sweet Water Pool & Spa team…read morehave been excellent! They have been servicing my pool since 2020, and it has been a great partnership. They are informative, knowledgeable, and super responsive. What truly sets them apart is their proactive approach in providing advice on protecting your pool and equipment during different seasons.

I recently bought a Kona Patio Plus Spa from Leah Lister from California Hots Tubs. I love it,…read morejust a Leah said I would. The whole experience, from purchase to delivery was fantastic. Highly recommend the Patio Plus and California Hot Tubs. John O

We had a really positive experience purchasing our hot tub from California Hot Tubs, which is why…read moreI'm disappointed by the communication after the sale. When we purchased, we were told delivery would likely be in the 4-6 week range, and we are now at 6 weeks without any proactive updates on timing. I completely understand delays happen, especially with large orders and manufacturing timelines, but a quick status update would go a long way. When I called to check in, I was told there wasn't any way for the store to get updates and that customers are contacted only once the hot tub arrives. However, after reaching out to the manufacturer, I was told they are able to provide retailers with status information and would follow up with California Hot Tubs directly. That was frustrating and made me feel like I wasn't getting clear communication. To be fair, the sales experience was genuinely helpful, and we're still excited about receiving our hot tub. I'm hopeful this is just a communication issue and that California Hot Tubs will improve follow-through after the purchase, because the buying experience initially gave us high expectations.