I dropped my vehicle off at the Mr Tire o Blowing Rock Road to have a potential transmission issue…read morediagnosed. When I returned later that day, my car was missing. After speaking with the front desk, I was informed that my vehicle had been towed by one of your drivers. Completely ignoring Mr Tire's negligence to confirm that my car was the correct one, I immediately called to ask why my vehicle had been towed only to be told that no one had towed from that Mr Tire location. I called four different towing companies after that only to be given the same answer. Eventually Mr Tire got in contact with the driver and the car was returned to me only after discussing police intervention. After the car was returned, I learned that the driver had gone to the wrong Mr. Tire location and towed the wrong vehicle entirely. The vehicle he was apparently supposed to tow was black, my car is gray. On top of going to the complete wrong location, the driver did not confirm the license plate and ignored the obvious mismatch in color. This driver completely failed to follow even the most basic verification procedures. To make matters worse, I got zero apology from the driver and was met with nothing but passive aggressiveness, and the car has driven noticeably worse since it was dropped off, shaking more than it did when I dropped it off in the morning. When I asked for the driver's name, he refused to provide it, stating that "it's not important," despite being responsible for the incident. I do. however, have a photo of him and the license plate of the tow truck he was driving. This entire situation was extremely unprofessional and unacceptable. My vehicle was removed without any authorization, no confirmation, I was mislead about what had happened, and only regained possession of my car after mentioning police involvement. I will be escalating this matter and expect a response explaining how this happened and how to move forward.

1,000 cheaper than Modern collision Great work, fixed my car…read morequickly, super friendly people

Very quick and efficient service! Knowledgeable about many auto issues! Saved me with an Electric…read moreParking brake issue! Will definitely recommend and use them again when needed!! So grateful for honest and genuine people in this service industry!

Those Guys Towing is great! They towed our car off of a very icy mountain without a scratch and…read morewent out their way to find a safe place to unload it so that we could drive home. The operator was knowledgable, professional, honest, and kind. The office manager who took my call made scheduling easy and kept me informed when the tow truck would arrive. I would have paid double for the quality of service Those Guy Towing provided-seriously! Very satisfied! Thank you for saving us and our car!

I've had nothing but really wonderful experiences with this shop.For the past two years. Goes out…read moreof their way to help me with things.They don't even normally fix and they're very thorough and wonderful.

My husband got his truck transmission rebuilt here. After 2 times (because it dropped gears…read moreleaving the parking lot the first time) and $3700, we were told it was perfect, it wasn't going to have anymore issues. It started dropping gears again, about halfway home. It seems to me that he just talks a big game and talks you right out of your money, but doesn't really fix the problem.

I can't say enough good things about Reliable Towz, LLC! I was in a tough spot--my car was stuck on…read morea stake in the ground, and after calling around to several places that wanted to charge outrageous prices, I was lucky enough to find this company. The gentleman who came out was incredibly kind, professional, and went above and beyond to help me. He got my car unstuck quickly and safely, and charged me a very fair price--something that's hard to come by these days. You can tell he genuinely cares about people, not just profit. If you ever need roadside assistance, THIS is the company to call. Honest, reliable, and compassionate. Highly recommend!!

I think they provide a great service at great prices, they are friendly laid back people who get…read morethe job done quickly and efficientl, and if they can't they'll let you know.

I took my car here after it was making a noise. They replaced my pulleys and serpentine belt. The…read morecar was still making the noise and a couple days later it wouldnt start. It ended up the alternator was bad. We took it back to this shop and had it replaced. Went to pick it up and my car wouldn't start. We had to jump it off In the parking lot. I then replaced the battery. Not even 6 month later my alternator went out on my way to vacation. I was 5 hours away and had to stop and replace it. I called Marks when I got home and was told it was under warranty but they had to have the original one back. I explained to her I had to give it to the part store so avoid a fee. she told me without the original alternator they would not warranty it out, or refund me the cost of the new alternator. Do not waste your time with this business. They will not stand behind their work or the parts they replace. You want a good mechanic go see Chris at Blue Ridge Tire and Break at 336-846-8473.

AWESOME service I had a nail in my tire and 2 hours before…read morewe had to check out of the hotel. They took me in fast, fixed the tire, put air in the other tires and charged me only $10. This when the other Boone tire stores were talking about huge waits and larger fees. THANKS!

Car heat wasn't working. Took it to them with the suspension that it was my heater core as the…read morepassenger floorboard was wet. I get a call saying there isn't anything wrong with the heater core but the other two things that were "broke" were "fixed". A week later, heat was still not working right so I took it back. Some wiring was wrong and it was "fixed" again. But it wasn't. Wasted $230 "fixing" my heat to find out that it was indeed a heater core. $1000 later, my heat now works. Do not recommend this place for anything other than simple fixes.

Awesome service! I called for a jump and 25 minutes later the cables were on my battery!read more

Amazing company!!! Needed their assistance at Walmart just a few minutes ago and we could not have…read moreasked for better guys. They were definitely Heaven sent and we will not hesitate to seek their services again in the future if needed. I can not say enough good things about them!! Let them be your first call if you find yourself in need of assistance. YOU WILL NOT BE DISAPPOINTED!!! THANKS AGAIN GUYS!! Billy and Summer Goodwin

We were driving across country in our RV and had low tires. We were advised to get them checked out…read moreas we were about to travel on steep and winding roads. New River Tires got us right in and fixed our tire, let us know one of our inner tires was flat, checked all our tires and got us back on the road. Thanks to them we are safe and still having a wonderful time on our trip. A shout out to Scott and all the team at New River tires. Skilled service, amazing people, reasonable rates. What more can you want? Highly recommended.

Friendly, efficient personnel and excellent service. I bought new tires and had an inspection--all…read moresatisfactory and performed on time. I would highly recommend this business.