Needed help with a light that came on in my car before heading back home on a 6 hour drive. The…read moregentleman diagnosed my problem and told me I'd be fine to drive back home. He didn't even charge me. I highly recommend these guys if you are in need.

I have visited Banner Elk numerous times and unfortunately have had car problems on a couple…read morevisits. Friends sent me to the Exxon on Main and they have been just wonderful. They've helped me right away with some minor repairs. Even though the repairs were minor it was very important to get them fixed on a road trip. Can't thank them enough.

I called Mators Towing Service after getting a U-Haul stuck on a gravel road. The lady that took my…read moreinitial call was very pleasant and helpful. After briefly explaining my situation I then sent a few pictures to her. Within 20 minutes two wreckers were on site and evaluating the situation. The guys were top notch pro's! It was raining and muddy yet they worked very hard at getting the U-Haul free from the bind it was in. The level of experience Mator showed could only have come with years of on the job work. I highly recommend Mators Towing to anyone that ever gets there vehicle stuck or in a bind.

We called at 10:00 am on Sunday. Wanda took our call and was wonderfully helpful and talked through…read moreseveral ideas. She wound up driving out to us herself with a tire to replace our flat. When it didn't work, she took more time to drive my husband to her shop to get another tire to fit our car. Not only did she take time out of her day, she took way more time than expected to try to help us out of a tough situation. Wanda stayed with us until her tow truck arrived and then stayed until we were able to get an Uber back home. Above and beyond doesn't explain this service adequately. Anyone who will take hours of their day to make sure you are taken care of deserves so much more than just 5 stars. Thank you so much for taking the time to be a blessing in our time of need. Highly recommend these folks!

Marcus was persistent and was able to get our cars out of a difficult situation. I would highly…read morerecommend Hickman's Hook.

They got out to us in a very bad snowstorm and got our car started after the battery died. They did…read morea great job, and were very helpful throughout.

In a world where folks mostly look after themselves, you can always get lucky sometimes and find a…read moregood company that values their customers and treats them with the service they deserve. Rarely though, do you find a great company that goes above and beyond any realistic expectation and treats you like family! Damon South gives me hope that there can be salvation for humanity (no pun or hyperbole intended). I had never met this gentleman before in my life when my brand new truck broke down in the middle of nowhere in the mountains in the late afternoon. With 2 crying babies and a 7-year-old in the back seat to go along with a scared wife and a truck that would not move, I felt completely helpless. South Ridge towing was the only tow company I could find in the area that could be summoned. Needless to say that pretty much any prior experience I've had in my life with tow companies has been unpleasant to say the least. I was preparing myself to give up an arm and a leg to get out of this mess. Then I met Damon. He not only got us of the road, but he made sure that we were taken care of from the moment we met until the time we got home. He even allowed us to park our RV on HIS OWN PRIVATE PROPERTY since this was unexpected and we had nowhere to stay. His dad left us his truck for the night in case we had any emergencies with the babies. He met us the next morning and helped us make arrangements for a rental car and provided transportation to get us where we needed to go. I tried to compensate him for the extra care he provided us and he would not take it. He said he just felt he should be neighborly... to a family of complete strangers. I'm convinced he would have given us the very shirt off his back if we needed it. Me and my family are eternally grateful to Damon and everyone else at South Ridge Towing. We were blessed that we were able to cross paths, even in a dire situation. I really do consider you to be a godsend and may you continue to provide hope and fortune to those who encounter misfortune. Damon South has my whole-hearted and enthusiastic endorsement!! While I pray that no one has to encounter difficult situations on the road, it's great to know the South Ridge towing is there to lend a helping hand!!

Great group of guys! They helped us out and were reasonably priced. Thanks Damon and crew!read more

Terry was the most amazing man. Honestly, you can't judge a book by its cover. As we pulled up we…read moreweren't too sure where the map was leading us... after a few minutes we felt right at home and knew Terry had many years of experience. I never thought I'd leave an auto repair situation in a better mood, but it's possible! I'd come back in a heartbeat.

Do Not Let This Idiot Near Your Bicycle Let Alone Your Car! I left my car with him and told him…read moreexactly what I wanted him to do including a written list left on the front passenger seat. 1. Replace radiator fan with the one in the trunk. 2. Check the transmission fluid and replenish if needed. 3. Find electrical short in the driver door that controls the alarm that reminds you that the ignition key is still in the switch. Weeks later he called to tell me was still waiting on the "fan" to arrive so he could put it in. Also, that he had to flush out the transmission and replace all the seals due to the fluid "being burnt up". And that after "hours and hours" of looking he could not find the short. I called him back to remind him that the replacement fan was in the trunk, the transmission fluid was fine when I drove the car to him, and I had told him exactly where to find the short. He then said that the fan would not fit (two separate auto stores said it was an "exact match"). He stated that the fluid was "gummy" and he still did not know where the short was. When I paid the bill, He had charged me $1100.00 for labor alone, not counting parts. He is either completely incompetent or a crook, OR BOTH!

Noticed a flat on my RV when I was getting ready to leave in the morning. Call first line, they…read morecame by on their way back from another job. Very friendly. They discovered the only problem was a leaking valve stem. They fixed it on site. Very pleased with the service And the price!

When I had an embarrassing and complicated situation that required assistance from a wrecking…read morecompany (a large and heavy load slid sideways off a trailer), First Line was the only company that would come to my rescue. Brian helped me assess the situation, let me know what spec products I needed to purchase to better secure the load, got it centered & secured, and charged a very reasonable amount given the time, labor and gasoline that went into getting me back on the road.

Excellent shop! I have two older vehicles and I am so thankful for Charlie and the guys at this…read moreshop. Charlie is always honest, upfront and very reasonably priced. They do great work which is why my Infiniti sedan and Lexus suv are still running good. If you need a reliable, honest, affordable mechanic I highly recommend this shop.

This place is absolutely awful. They tried three times to fix an issue I had with filling my tank…read moreand charged me each time despite not fixing anything. They also told me two separate times my car would be done that day and I was left in the dark without a vehicle or a phone call. And each time they feed you excuses as to why it's not done. Over priced and incompetent.

I can't say enough good things about Reliable Towz, LLC! I was in a tough spot--my car was stuck on…read morea stake in the ground, and after calling around to several places that wanted to charge outrageous prices, I was lucky enough to find this company. The gentleman who came out was incredibly kind, professional, and went above and beyond to help me. He got my car unstuck quickly and safely, and charged me a very fair price--something that's hard to come by these days. You can tell he genuinely cares about people, not just profit. If you ever need roadside assistance, THIS is the company to call. Honest, reliable, and compassionate. Highly recommend!!

From the owner: Experience the convenience of our fast and efficient 24/hr roadside assistance, fuel delivery,…read morewinch-out, vehicle lockout, and tire-changing service. Our experienced driver will have you back on the road in no time! Currently our tow truck is down and we are unable to provide transport- however we are still open for our other services. Please call us for your needs.

Couldn't get anybody to answer their phones after hours. B&E did and was quick to respond. Great…read moreservice. Gentlrman was polite and knowlegeable. Got my car towed to the shop. Will use them again for sure