I've heard good things about a lot of the providers and my initial session was okay, but the administration and policies are just an absolute mess. There's so much paperwork even compared to other local offices of a similar size, it was difficult to schedule an appointment because I sent an email, got an auto-response saying I had to call, got sent to voicemail after the phone rang for like 5 minutes, which told me I could make an appointment on their website, filled that out, then played phone tag for the rest of the day. Every single one of their systems is complicated and opaque. They told me that they would be in network for my insurance and then they sent me an email *during my initial session* that they weren't, so now I'm out $130 for 50 minutes of talking with somebody about what we would, in theory, talk about in future therapy sessions that I won't be able to pay for. And to top it all off, when I made the appointment I had asked them to make one of the free 15-minute consults, and I'm still not sure how that got lost in translation. Just wait a few months and they'll run off whatever therapist you're hoping to work with, too, and you can see them in a practice with better admin. read more

Dr. Adam Matthews is a kind, warm, empathetic and smart clinician. He has expertise in family and couple systems which is why I do not hesitate to refer to him. He is constantly striving to utilize the therapeutic interventions that not only work for the client, but have been shown to be the most effective. He's down to earth and relatable yet isn't afraid to challenge and be direct when needed. read more

First things first my experience initially went very well. Sarah was very kind and extremely helpful in helping us find a counseling fit. However of course that is the case, each session is a $110 dollars and come July would go up to $120. Where my one star rating comes from, is that my husband and I followed Matthews counseling paperwork to a T and did it together. Filled out our profile, signed all our paper work. No where in that process did a confirmation email state that my paper work was completed. Their policy is that all paperwork must be completed. While filling out the summary and what not, I accidentally missed my "what are your hobbies box". I have respect for their boundaries. However our counselor Kenzi was very rude morning of our first 3pm session and without looking at my paperwork or opened to see what WAS completed cancelled our appointment at 7am. Followed by a "I am on vacation until June 5th email". Hey I get it, it's memorial weekend. I get that the paper work needed to get done, however if she took 2 minutes to open my file, she'd have seen that I just missed my hobbies box and most if not all paper work was completed. I honestly believed I finished the paper work and it was an honest mistake, but because their was no confirmation that it didn't get done we lost our spot. My husband and I took our session very seriously and I wrote a very detailed section on why we were coming in for help. I gave a 1 star because for $110-$120 dollars and not coming into a facility doing it online, having someone not care to take two minutes to see what caused all the paperwork (a hobby box) confusion 8 hours before a session, I would rather, absolutely take my time and money to a professional company that cares about our success as a couple. That right there showed me that this is a money guzzling company that shows no passions for helping others and thrives off of people and their deteriorating mental health. If she took two minutes to see that all our paperwork was signed at the same time and opened what I wrote and saw what happened I wouldn't be sitting here trying to tell others about how Mathew's counseling made us feel prior to walking in. If this is just a start up session, why would I pay someone for help and continue to pay those prices if they work from home and can't empathize with people who aren't technologically savvy. And I will not invest somewhere that treats people that way. The cherry on top, is that when I emailed back, Kenzi was not accommodating and didn't bother rescheduling or verifying where in the communication issue was. She pretty much said "thanks for your time" bye. And frankly I do not want my money going to someone who cancels then blames us without trying to see where the communication blip was. I had high hopes, however there are other companies on line that are better suited. Spend your $110-$120 on a therapist who actually cares and doesn't look at someone's hardship as a profit. Yes we need help, but we don't need to invest in a company whose values don't align and who don't practice what they are preaching. So THANK YOU for your time. My husband and I will find a company better suited to what $110-$120 is worth. read more

Dr. Adam Mathews is wise, empathetic, caring and giving. His team is my go-to outsource for couples therapy and marriage counseling. He is also well known for being a committed professor and community resource. read more

I had put off seeing a psychologist during a very difficult time for myself and my family because this company seemed very straight forward (no membership fees etc). I was falsely given a price quote for Mathews, who actually costs three times the price advertised. They pulled a switch, by offering me a "less experienced" professional in the group that would cost less. Then the office lady tried to make me think I was the one that made the mistake and wouldn't let me go for a very long time. I feel like they tried to take advantage of me in a difficult time. read more