Had a terrible experience here. Blake screwed up my order (by being uninformed), the mattress was…read moreexpensive but cheaply made memory foam. Ive never seen or used a memory foam bed that has lost its firmness as much as the set I bought from them. My boyfriend cant even sleep on the set because the sway in it hurts his back. Mine too. Their delivery crew was also entirely late and threw my entire schedule off. Once they arrived, they broke the stairwell rail handle. Imagine my surprise (after all the other bs) that the delivery guys forgot to deliver the bedframe! That first mattress was also USED and I ordered new! So that had to be returned/ replaced as well. Hassles galore! I definitely suggest you shop around before deciding. This place sucks!

On a cross country road trip to pick up my mom during Covid, we quickly realized we didn't bring…read morepillows. After the Grand Canyon without pillows or heat in November (that's another story), I found the Mattress Center online, and we swung by. The staff was so lovely and helped me quickly find some comfy memory foam pillows. He could not have been any nicer and accommodating, even giving us a small discount. Could not recommend them more highly- he saved our necks (quite literally ).

We needed a new coffee table and headed to Furniture Barn. They had many to choose from and we…read morefound the prefect one at a great price. Since they were the first place we looked we left and did some more looking around, but found nothing better and certainly nothing at a better prices. So, we sent back to pirchase the coffee table, and they delivered it on time the next day! They also had great options to order if we wanted something different. They are wesome!

GREAT Customer Service, Inventory, and PRICES!!!!! Got exactly what i was looking for and paid less…read morethan i expected. Peter was a great salesman! Thanks to the entire staff!​

Andre was so much help when my husband and I were looking for a new mattress. He was very…read moreknowledgeable and we never felt pressured. We ended up wanting a softer mattress after having the mattress for a month and Andre made the exchange so easy. We appreciate his help and would definitely recommend using this Mattress Firm in Flagstaff!

Went into store to test out a few mattresses for my elderly mother who needs a new bed. Found…read moreexactly what I was looking for with the help of the sales associate.

Found this via FB Marketplace. You have to make an appointment, which is how they keep costs…read moredown. When they don't have appointments the storefront is closed. The owner Jerry walked us around the showroom and provided advantages and disadvantages of each mattress at all price points. The lowest price was $150....the most expensive was $1500. No pressure to his sales pitch just info. Delivery costs $50.00. I was pleased with my purchase and I think I saved at least 50% if not 70% compared to my last mattress purchase here in Flagstaff.

This is place is a sloppy mess! Beware! Do not buy from them. We ordered a NEW bedframe from their…read morecatalog. It was a week late on delivery, then it broke/bent a few days later after assembly. Unfortunately, they do not stand behind the products they sell. No refunds or replacements for manufacturing defects. Very bad business ethics. Very rude and unprofessional.

A mix between furniture outlet and thrift shop, this place has a little bit of both. The inside is…read morestacked full of dressers, bed frames, tables and more. I think they could benefit from the inventory being more easily accessible though, as it looks like your grandfathers garage after decades of being too stubborn to get rid of anything (which isn't always a bad thing for antique stores).

I had a great experience at Mattress Center Cottonwood. They have a great selection of beds and…read moreframes, and really reasonable prices. What I liked best was how easy it was to learn about the different options without any pressure. Excellent staff. I'm so happy with the outcome. Thank you. This is exactly the kind of local business I'm proud to support.

I chose the Mattress Center to support local business owners when I needed another queen. Found out…read morethey do not sell big corporate brands and instead supports local mattress manufacturers, double bonus! The store is organized logically, springs on one side of the store and foams on the other. Brands are sorted in three groups: up front are the thee low cost options in firm, medium and soft, then the mid-level cost, again firm thru soft and pulling in the rear the lux brand in the three firmnesses. Robby could be a little too honest and we had a well thought out discussion about my needs. I left feeling confident about the mattress and out a lot less $$ than i was expecting. Keep in mind, this is owner operated. He took some losses in 2020 with the closures and is rebuilding so if the store is closed during business hours I'm confident it'll be worth your time too to come back.

Nice people clean store. My problem is, you spend about 1/3 of your life in bed and you try to…read morepick out a mattress in half hour or so. It is a guess, this store allows only one exchange. Basically that means you guess again that your second and last choice is going to work for 1/3 of your life. Did not happen. Check Consumer Reports for Beauty Rest ratings, not stellar.

very knowledgeable about his product line.... add a wide selection to choose from…read more... throw in some sale prices, and it was very easy transaction to do .... delivery was at agreed upon time no complaints whatsoever. I would highly recommend buying your mattress here.

service seems only to be verbal rather than actual…read more The owners do not stand behind the products they sell. "that's how it comes to us". is an unfortunate attitude when product quality is questioned. pricing seems high for medium to low quality of some items. this is a BUYER BEWARE store. verbal assurances are questionable.

Our long relationship with Blackmarr's is a tale that could have frustrated us, but where exactly…read moreare we going and what is our risk? It's a story made for cocktail parties. We came here to look at furniture, and discovered that the displays are absolutely wonderful. When we asked about fabrics and customizing our order, they had an impressive array of choices that blew the doors off the competition. When we balked at our original price estimate they agreed, and without a beat moved to another line that met our price objective. The quality seemed about the same, and the deal they gave us was about twice the furniture as our original choice. We ordered two barrel chairs and a wraparound couch for the living room. The time to manufacture the chairs was longer than they were accustomed to, because of the epidemic raging the country. The two barrel chairs and half of the wraparound couch arrived a little after the estimates said they would. But half the wraparound couch was the wrong color. Blackmarr's followed up and found out the manufacturer would build us a replacement wraparound couch immediately. When the replacement arrived in town, but just to be on the safe side Blackmarr's decided to inspect the shipment. No joy, the manufacturer had shipped the wrong furniture again. Another few months went by, and about the time we were going to follow up we got another call from Blackmarr's. Yes, the right part had arrived, and they would deliver it to our house immediately. As we all held our breath, the couch part was fitted into place. The color matched perfectly. As perfectly as if the original mis-shipped part had been found and re-routed to us. Through all this ordeal, we had the impression Scott and Lindsey at Blackmarr's were just as concerned, if not more so, than we were. They did what a very good merchant would do to keep our future business, with discounts and gifts and cards, and we were positively impressed. Yes, they have kept our business, and we will be shopping there in the future. I won't tell you who the furniture manufacturer was, but I'm sure Blackmarr's will be steering you to better suppliers.