1. Kane Insurance Group

    1. Kane Insurance Group

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    Chicago, IL

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    Kane Insurance Group

    4.0 (25 reviews)
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    Ask the Community - Kane Insurance Group

    Review Highlights - Kane Insurance Group

    Mike Kane was quick to respond and get the important information from me regarding our small two-unit condo.

    Mentioned in 9 reviews

    Read more highlights

    Allstate Insurance: Joe Schneider

    Allstate Insurance: Joe Schneider

    (78 reviews)

    Old Town, Near North Side

    I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home…read moreor my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so..

    Pretend that you really care. Address customer concerns. Simply returning calls. I was a loyal…read morecustomer for approximately 20 years, never filed a claim, always paid full payment at the beginning of each renewal cycle. Unfortunately a mistake was made by their office and it resulted in my losing a $500 discount, I called the office and tried to resolve the issue but was constantly told we are working on it. I realized the employees of the agency had no interest in helping instead were probably hoping I would get tired of calling and forget about the money. It was then as a business owner myself that I realized I should just speak directly with Joe Schneider, the agency owner and hopefully reach some sort of settlement. I spent the next 2 months writing and or calling the agency. Each time only requesting to speak with Mr. Schneider. I was told he wasn't in the office, and he would get back to me. He even sent several emails saying he realized his office made a mistake and he would call within the week. Each time he didn't call. After almost 3 months he finally called and apologized for the delay and acknowledging he could have done better. Unfortunately they were never able to compensate for the lost discount. I understand the process and I can understand the inability to reach a resolution but I cannot understand why an owner of a business would not at least call a loyal and respectful customer. Especially one who was frustrated by not, at least, being able to talk with the boss (owner) about this. I can accept the loss of the discount but I cannot accept the fact that the owner Joe Schneider wouldn't at least talk to me. Imagine if I had a real problem. I expect a certain minimum amount of customer service and I was very sorry to see that after being a good customer for 20 years. There are a lot of Allstate agencies I will transfer my account to another one. Hopefully they will appreciate their commission and provide at least a minimum of customer service. I would not recommend Joe Schneider agency at all. They are only to happy to write a policy but not willing to at least to pretend they care about the customer. Or provide a minimum of customer service such as returning phone calls in a timely manner.

    Perez Insurance Agency

    Perez Insurance Agency

    (4 reviews)

    Pilsen

    Great customer service when trying to sign you up. They will take your money for an insurance…read morecompany you did not sign up for. Trying to get hold of them for over a month. We were in hospital, no return call. At doctor, no return texts or calls. Said we had Aetna, nope. We have something we have NEVER heard of (along with the doctors offices, pharmacies, etc) and the best part is NO ONE TAKES OUR INSURANCE BECAUSE THEY HAVE NO idea what it is. Cancel process up next.

    Friendly, Saves Money, Free Service. I went to Perez Insurance Agency by a friend's…read morerecommendation. I've never received such great service. Francisca Zizumbo helped me find the best auto insurance company and best coverage options given my non-stellar driving history. She helped me to save over a hundred dollars. Also, I was surprised that her services did not cost any extra. It was completely free. She helped me buy the insurance on the spot. Francisca ensured me that if in the future I had to file a claim, she could support and advise me through the process so I can get my money's worth. The overall process was quick, painless. Francisca is as friendly and down to earth as they get, and she helped me save a lot of money. I would strongly recommend Perez Insurance Agency for any insurance needs. 2016 Edit: 4 years later, Francisca is still amazing. This time I got into an accident, and she actually took me to the police department, helped me file my claim, and stepped me through the rest of the auto insurance process. She went above and beyond and really supported me through this experience. Everyone should definitely go to Perez Insurance Agency!

    Kane Insurance Group - insurance - Updated July 2026

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