On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.

Took advantage of the winter service special for a level 2 tune. Tech took the time to inspect…read moreevery component on intake.Recommended a new casette and chain and a rear brake cable. Showed me specifics of why these were needed in a way that gave me a level of trust. I logged over 1000 miles last year so no doubt I wore the crap oit of so,e components. Work was done before I could find time to pick up. Cleaned lubricated and adjusted perfectly. Prive point super reasonable. Tech said this 2012 Looks and performs like new!

First time visiting this store and was greeted when we walked in. The one and only sales rep was w…read moreanother family. While she was wrapping her sales w that family, I did look around and found something. After the family left there was zero acknowledgement. I did wait in case someone would say "any questions" or perhaps "I'll be right w you." That was not even on the script. I wasn't just browsing and was highly interested. Customer service was below average. All it takes is a few minutes in a store to feel welcomed and this one wasn't it for me.

Jay fixed our two Segway Ninebot scooters in one day. He was honest, helpful, and fairly priced. He…read morefound bad wiring from a previous repair, fixed it properly, and rewired everything the right way. Great work. 5 Stars.

I brought a glitchy RadCity Bike to Edgewares in hopes of getting it fixed. I had just had a bad…read moreexperience at another bike shop where I was told it would be worked on quickly, then 2 hours later they "still hadn't heard from their e-bike mechanic" who was running late I work or something. So I brought the bike back to brooklyn and to Edgewares. The owner of the shop stopped what he was doing to come take a cursory look. When the battery was fizzing he knew there was a bigger issue so instead of promising a quick turn around he said he wanted to find the real problem but it could take time, and he'd follow up with an estimate. I appreciated the quick review and honest timeline. I got a call later that he had discovered some glitchy wires that may have also been shorting the battery and he had contacted rad wagon and found it. It was under warranty and was able to get me a replacement bike. I was floored! I was happy to pay for set up of the new bike as they had put a lot of time into it. When I realize I had forgotten the key lock for the battery when picking up the new bike they came to my house a mile and a half away to pick it up. It was incredible customer service. I have two ebikes and kid bikes and this place will be my go to for servicing in the future !

Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.