They know their e-bikes here! What a wonderful experience from start to to finish. They whole store is so well organized and well stocked you know you will be well taken care of. I took home an Urtopia Joy Carbon and can't wait to zoom through the streets of New York. read more

The best place to get a bike! I had gone to a local store but they were a bit pushy and trying to get me to make a purchase right away. I ended up going home and researching other bike shops. Lo and behold - Bicycle Planet. I called them on the phone and they were able to tell me the inventory they had. They also answered a few questions I had about a kids bikes (this was a present for our son's birthday). I decided to take a little excursion to Syosset to check it out in person. When I got to Bicycle Planet, a guy named Diego helped me. He went over their different options and brands. The orange and blue Specialized I was looking at at the original bike shop was $80 cheaper here. All of their bikes were competitively priced. I picked out the Giant brand bike for my son because red is his favorite color. It is a beautiful and well-made bike. They were able to add on the training wheels for me since our guy is just learning how to ride, but he's getting the hang of it pretty quick. And of course - what bike would be complete without a silver bell? Once I had selected the bike, someone in the tech/assembly department spent a good 20 minutes or so inspecting the bike and ensuring its safety and that everything was in good working order. Diego brought it to my car and helped me get it into the trunk of my car - would definitely love a bike rack in the future especially for when we ride as a family because I think we all want new bikes now! Plus, Diego said that the bike purchase comes with a year of free tune-ups which is pretty sweet. The look on my son's face when we surprised him with this bole was just epic. And the service here at Bicycle Planet is top-notch. If you're looking for a new set of wheels, this is the place to go. read more

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Got there on a Saturday 4 pm. No line to get in. You had to wait a salesman to bring you in. They have good selection of bikes and they are knowledgeable about bikes. I like that they have a small part of parking lot for bike tryout. They are not selling floor models. It takes 2 weeks to pick up a bike. Return policy is 14 days as long as it's new condition. One year store warranty excludes parts. The only reason it's not 5 star is our sales experience. Our salesman wasn't there to sell. He was there to answer questions only. He wasn't rude but we didn't feel like he cared for our business. read more

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My friend and I (visiting from Connecticut) recently stopped by this shop with very limited knowledge about road biking--and we couldn't have been more impressed with the experience. The staff was outstanding: friendly, patient, and incredibly knowledgeable. A special shoutout to Howard, who went above and beyond to make sure we had everything we needed and pointed us in exactly the right direction. He took the time to answer all our questions, explain the gear, and help us feel confident in our choices. This shop truly sets the standard for customer service and expertise. Highly recommended to anyone--from beginners to seasoned riders! read more

I found Jen's Cycles online. They had the best prices for an indoor trainer I wanted. I had an issue with the online ordering and called the store directly. Their customer service was so amazing. They had their online IT rep call me directly and took my order over the phone. The equipment arrived within 2 days! I wouldn't hesitate ordering anything from them again... read more

I got a om flyer from this place. It came brand new and works great and the packaging is well situated but the only downside is that the box isn't original Se box read more

Jen's Cycles - Bike Rentals Near Me - Syosset, New York

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Knowledge staff and excellent service. This place is one of the view Shimano certified service centers so that's a really nice plus. Their inventory is great too! read more

I live in the city but came here to purchase my bike. These guys are very nice, and extremely helpful. Unlike the city, you can test out as many bikes as you'd like no charge. Highly recommended. read more

Jen's Cycles - Bicycle planet - highly recommended. - Bike Rentals Near Me - Syosset, New York

This is the place to go, don't look anywhere else in Long Island. The selection of bike is mind-blowing and service is outstanding. I put my bike for a service and the guy that services my bike is Alex who explained to me in detail and patience where the problem is and how they going to fix it. Alex is a professional who know bikes upside down! Thank you Bicycle Planet, and a special big thank you to Alex!!!! read more

I had a great experience at bicycle planet. They give professional advice and I got my bike with a reasonable price. It's Giant Liv 2018. I got the one not with the disc brake because I just wanted a nice but inexpensive bike as I am not a biker. I like this one so far - it's lightweight so it's easy to handle especially for my daughter to carry in and out of the house to bike in the neighborhood. The staff is very helpful and they have the full team to help you tone the bike or fix since I believe most of their bikes come with lifetime warranty. At least mine does. The frame is lifetime warranty. I would recommend anyone to go there. read more

Jen's Cycles - Bike Rentals Near Me - Syosset, New York

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Few places are open now and taking appointments. This place came through. I had my bike tuned so I could get back on the road. A few days later I had a flat front tire. I took it back and they fixed it with no issues. It's a relief to know you can get help when you need it. read more

Side outdoors service center. Expensive but responsive. $60 for tire replacement of adult bike. $30 for kid front tire tube fix.

A big shout out to the staff and the owner of bicycle planet in Syosset for their help in locating a bicycle getting it to New York and assembling it in just a few weeks as most have been backed up by month. I now am riding the new Specialized Roll Sport... read more

Jen's Cycles - Bike Rentals Near Me - Syosset, New York

I needed to buy bikes for my 7 year old girl and 11 year old boy. I wanted to go to Bicycle Planet because they have a good selection, but was hesitant because when Bicycle Planet was located on Jericho Turnpike, it had the reputation of being an overpriced bike shop with snooty salespersons who didn't want you in the store if you didn't know the difference between a Shimano and SRAM shifter. But, since I'm always open-minded, I figured I would give it a shot. I"m so glad I did. Julia, our salesperson, was upbeat and answered all our questions. She helped my kids find bikes in the price range we wanted and made sure they were the right size for them. And there was no pressure, no up-selling, and no attitude. Also, you can test ride the bikes in the parking lot right in front of the store which the kids did while Julia patiently waited. Conrad then answered some questions I had about mountain bikes. He was very knowledgeable and patiently explained to me the differences between mountain bikes in various price ranges. Finally, the manager, Howard, came over to explain various bike racks to us. He even came out to the parking lot to look at our car and see what kind would be best for us. All in all, it was a great shopping experience. We wound up getting the bikes for my son and daughter and they are happily riding them as I write this review. (See happy kids in photo.) I will go back for any and all of my bike needs. read more

Jen's Cycles - Bike Rentals Near Me - Syosset, New York

Staff is knowledgeable. Not a huge inventory of bicycles due to current supply chain issues.

Came across Bicycle Planet totally by accident, I was coming to check out Lifetime Athletic Gym and Bicycle Planet is in the same plaza. You have not been to a real bicycle store until you have been to Bicycle Planet. The store is huge and has over 100 bicycles and tons of accessories as well. Plus a full repair shop on premises. The gentleman who was helping me seemed to know everything there was about the different bikes. He was extremely helpful and knowledgeable. He told me what the differences were with each bike and about the different models available. They have every kind of bike from starter to advanced, mountain to street and many many more. Have bikes for every budget. If you are in the market for a bicycle then the only place to go is Bicycle planet. read more

Be aware that repair service is extremely expensive. $240 for a tune up, 1 wheel spoke replacement/truing, no other parts needed Going to The Bicycle Planet for repairs/maintenance is the equivalent of taking your car to a dealership for out of warranty work. The place is nice, clean, got their systems in place (though they are no longer smiling and friendly as when they were selling you the thing) and you pay dearly for the work that could have been done as well but for a fraction of the cost at the grimy shop on the corner. read more

Great place. Full service. Helpful. Accommodating. Installed. Answered questions. Shook my hand. Remembered my name. Way to go Bret read more

I was very disappointed with the service I received today. I followed all the rules and made an appointment and waited 2 weeks for service. when I brought my bike for the "appt" I was met outside by an extremely rude employee who told me I had to wait on line behind 6 other people and when I explained to him that I had an "appt" for 10:30 he said that doesn't matter you have to wait. I asked him why did I bother to make an "appt" then if I have to wait anyway? he told me to relax it's too early for this and I explained that in my world 10:30 isn't early and I'm already 2 hours late for work and can't wait that's why I made an "appt". I got fed up and just left. I know everyone is stressed right now believe me I understand as I'm an essential worker and have been working around clock the last few months but the way I was treated was unacceptable. read more

Heads up, no bike rentals currently due to COVID-19

I guess it is who you get when walk in door. I told the guy when I walked in exactly the brand and bike I wanted. He looked at me and asked what kind of riding I'm doing? I asked why the bike I want isent good for that? Then he gets down other bikes. Again tell him what I want. He tells me three colors available. Switched guys and that one told me they only had one color available even though I was already told that they have three colors available. I really did not have a happy feeling walking out feeling lied to. The guy did adjust it and explain things well. Maybe if I got him initially would have whole diffrent experience. I was really excited on my way there cause I finally had made a decision and was looking foward to the purchase and drove home unhappy. read more

I purchase my Trek road bike and now brought back my favorite bike. Great job in helping me finish my restoration of my 1973 PEUGEOT read more

Jen's Cycles - Bike Rentals Near Me - Syosset, New York

A review for the days of Covid-19...Who would know that the pandemic caused a Bicyle shortage! Looking for a hybrid bike, took about 4 weeks but they finally got a few in. Spoke with Crissy and she was meticulous in taking the information and picking out the right bike for me. Two about a week to have it put together. When I got there I needed a few adjustments and Peter helped make all the adjustments and help me get the bike into the car. Great place to buy from. read more

I had a great experience. I love how the bikes were Nicely organized so once you knew what you wanted you had a specific place to look for it instead of just wandering around ( Like previous bike places I have gone before) We had a very good sales person who we told what we wanted and showed us all the options. He helped us get the bike into the car and showed us how to take off the wheels if we ever needed to. The price wasn't to bad I bought a very nice bike for my daughter. They let her ride it outside in the parking lot to get a feel for it and picked the one she like.They also offer free tune up for up to a year. Overall if you are in the area check it out it is a great place. read more

For years I drove to the south shore to go to Brands Bike store...but Bicycle planet is closer to me. I'm training for my first Triathlon and wanted to learn how to use shoes with clips for my spin class. So I thought I would just go to Bicycle planet to get some initial info and then go to Brands to buy.. Howard was super helpful and showed me a variety of shoes, starting with the ones that were on sale. I found a great pair and was back the next week to get the peddles on my bike replaced with peddles for clips. The service was great, fast, they took my bike right away to install the new peddles. Howard actually remembered me from the previous purchase. He found a reasonably priced pair of peddles and took me out to the parking lot to provide a tutorial for how to safely use them. I love this store!! I feel like I am valued as a customer and that the staff there appreciate my business. It was also awesome that the staff and Howard were genuinely excited for me to compete in my first Triathlon. Great store, staff are good people, definitely service oriented, and show that they care about their customers' satisfaction and safety. Absolutely 200% better service that I ever got at Brands. Bicycle planet is my new-one-and-only bike store!!! Sorry Brands - I think our 35 year relationship is over. read more

I'm no bicycle expert, and my first bike shop experience was back in my hometown where my boyfriend at the time worked, so I honestly never had to put too much thought in to where to take my bike for a tune up. Since then, I've been to two other shops here on Long Island - one that seemed pretty disinterested in me, and another huge shop full of pretentious people who tried to sell me everything under the sun. I came into Bicycle Planet a few weeks ago for a Sunday workshop on basic bicycle maintenance, where the staff spent about two hours with us teaching us how to fix flats, how to identify wear on your bike, how often to lube up various parts on the bike, and answered tons of questions that we all had. Led by Evan (who was awesome, by the way), this workshop was a great intro or even a refresher for someone who is new to cycling or looking to get back into it. You can bring your bike in and get to actually practice these things too, which is incredibly helpful for a hands-on learner like myself. Knowing that my bike was in rough shape after years of neglect, I opted to leave my bike for a tune up after the workshop, and it was ready in just a few days. I loved that Evan was open with me and I never felt like he was pushing me to buy or upgrade to things I didn't need. I mention this because at the last bike shop I went to, I was sold hundreds of dollars of stuff I later came to realize I didn't need). Evan took the time to listen to my cycling needs/goals, and gave me tons of little tips to help me get back in on my bike. The staff over at Bicycle Planet know what they are doing. They are super helpful, courteous, knowledgeable, and - most importantly for me - not pretentious. While I'm not sure that they are the cheapest place I've been to, they are by far the bike shop that I've been most comfortable in since coming to Long Island. read more

Just bought a bike there today. Told them what I need and took care of me over the phone. Told them wanted it today had it ready before the promised time. Explain everything over the phone and paid for it was amazing. Great price on top of amazing service. read more

Is the best place in Long Island They really help you to find the right bike for you and the service department is great alex help me to make my bike a lot better. And the price are fair read more

Jen's Cycles - Bike Rentals Near Me - Syosset, New York

Showed up needing an education. Looking for a mountain bike that would meet my needs and grow with me, but not pay for extras that were above my needs. Denise was great. Took time, was honest about pros and cons, and even provided insights into brands they did not carry. Would recommend the shop, especially Denise. read more

Short: Great shop with a super friendly owner and talented staff. Long: Bought my 29er several years ago from bicycle planet. They have always been my "go to" place for service as I find their mechanics are top notch. This year, while my bike was in for a tune up, I received a call telling me my frame had a crack in it. Howard,the owner, called me the following day and explained the various scenarios that could take place. A week or so later, my warranty replacement frame arrived and Alex, a great technician and super nice, tore down my old bike and built up my "new" one. After taking my rig out for a ride, I brought it back in for a tweak and, again, Howard and his team were beyond stand up. I recommend The Bicycle Planet, Howard and his talented team of mechanics to everyone. read more

I am a fan of the bicycle planet and I will tell anyone to shop there Here are my reasons for the positive reviews We purchased our first bike here which was a positive experience a few years ago This time was a great experience Howard the owner worked with us on the 4th of July We bought a bike and when we got it home our son wanted a different model and color They said no problem bring it in Brandon helped us pick a nice bike It was a specialized and it was more than I wanted to spend but it was a really good bike in a color he liked. He loves riding now We had a little fall a day later and the bike steering and brakes needed adjusting We brought it back and it was no problem and no charge They fixed it in 10 minutes read more

We went to a few Bike Shops on LI and our last visit was Bicycle Planet. We actually had viewed some YouTube videos of Howard the owner, explaining the different types of bikes, it was very helpful. Me and my Wife has not owned a Bike for over 10 years!! The place looked like a dealership from the outside and had one of the most premium setups we saw. It was super easy to navigate the different types of bikes and test drive them right outside in the parking lot. The Staff is superb and super knowledgable, Evan, Matt and Howard all assisted us at various times of the interaction. We ended up purchasing 2 Specialized Rolls and Matt even assisted with a Trunk Rack install which was awesome. We appreciated all the staff and the genuineness they displayed! We were so pleased, I actually have a 3rd Bike on order for my father! Thanks for everything Bicycle Planet! read more

Jen's Cycles - Bike Rentals Near Me - Syosset, New York

Nice customer service. Brought my bike here for a tune up and they give me detailed explanation of what it will do, and whether it is worth tuning up or getting a new bike. Happy with my tuned up bike. read more

Always fair. Always willing to share knowledge.Definitely my go-to bike shop. The accessories are certainly more expensive than online, but that's always the case with bike shops. Bike parts are hit & miss with good pricing, but overall they are very reasonable. read more

This is my go-to bike shop for both buying bikes (4 bikes for me and my kids in the last 2 years) and for service, even on a bike that wasn't purchased there. Extremely knowledgeable and helpful staff. They shipped a bike I sold on eBay with very little effort or cost. You may find a bike cheaper on the Internet, but unless you're a bike expert, you need someone to help you. Shout out to Tom and Russell on the sales floor and Evan in the shop! read more

Let me preface this by saying that I came from Queens to get my bike here. I went to a number of shops in my area, and took a flyer on this one while on my way to somewhere else on the Island. I gave them a sense of what I was looking for (a hybrid - something not top of the line, but sturdy), and they showed me a couple. I tried out the bike and Michael answered all of my questions with patience and enthusiasm. He never tried to up-sell me, and I told him I would think about it and give him a call if I planned to order it. I ended up calling back and put the order in with Conrad. I couldn't decide between two of the models. He was very helpful and again, did not pressure me either way. Finally, when I went to pick the bike up, Howard (the owner) could not have been more friendly and helpful. He spent a lot of time showing me the bike's features, watched me ride on it to make sure it was the right size and the seat's positioning was correct, and then spent a good 15 minutes (very) patiently showing me how to detach and reattach the bike's wheel. He let me know a few basic things that I should make sure to get without pressuring me to buy them there - he even talked my wife and me down from getting a bike rack for the car (we only have one bike, and it would fit over the folding seats fine). This was all while they were getting ready to close. It's 30 minutes to get to the shop from where we live, but that's absolutely worth the peace of mind knowing we were getting great guidance from a responsible dealer. I will definitely be going back with my future bicycle needs! read more

Excellent Service and knowledgeable about bikes. I bought my grandson a new 24 inch bike. Peter helped me. He showed my grandson the bike and he loved it. Very patient. He let him go for a ride. 2 hours later the bike was assembled and in my car. Again Peter was excellent and already recommended him to other people read more

A big ups to Bicycle Planet as they totally are going to make a 7 year old in Austin TX super happy. My friend in Austin, his daughter wanted this particular bike for her birthday. It happens to also be last years model so it's not that easy to find. Bicycle Planet happened to have it in stock and I happened to live not near, but not too far away. Per contracts with the bike manufacture, BP is not allowed to ship the bike anywhere. So Jimmy was awesome and let my friend pay for the bike over the phone so all I had to do was make the 1hr+ drive to pick it up. When I got there, it was all ready and boxed up so I could ship it off easily. Super A+++ great service! So when I personally am in the market for a bike for myself, I will now make the 1+hr drive out to BP and purchase it from them. read more

The employees were rude, they didn't seem to respect my budget that much, and their bikes are overpriced when I can get the same bike for a cheaper price in surrounding shops read more

I was visiting from out of town to help a friend find a bicycle we visited several shops including REI butt none of them match the service in the friendliness as bicycle planet Howard was awesome he helped us he was very patient with us in making a purchase and differentiating between the different bicycles and what they had to offer and in the different price ranges highly recommend bicycle planet for their friendly staff and due diligence of making buying a bicycle very easy and very informative I highly recommend that you visit them remember shop local read more

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