avoid at all cost! every so called dr here should be ashamed of themselves! clearly not in it to…read morehelp sick animals. we are from out of state and staying with friends. dog has emergency. we drive 3 hours roundtrip to er. told follow up with primary or find local to where we are. because we are not existing clients this shithole refuses service for one thing that needed to be done which we wiuld have paid for as well. never asked for anything free. explained entire situation - shared all er paperwork and still no. then had the nerve to ask if we would like to put our info on file in case we needed anything in the future. f you! i feel for your existing clients knowing you all truly do not care! disgusting!

I took my parakeet for a beak trim and they either did not know how to trim talons or didn't care,…read morebut the bird and I were both traumatized by whoever cared for her. A lot of blood all over. zero concern for the animal or me. Still charged the $40. very bad. Doctor kept saying it doesn't hurt "that much."

We recently had to put our beloved fur baby down. Dr. Hassel and his staff expressed great concern,…read morekindness and compassion in assisting with this process. I highly recommend this veterinary practice and have been very impressed with every vet we have seen.

Cares more about money than keeping clients I had been going here for 15 years never missed an…read moreappointment then had something come up they charged me 50$ for missing one I simply asked if they would rather have the 50$ or my business in the future now I need to find a new veterinarian because that's their policy.

I love this vet clinic! It is family owned and they do a great job of making you feel like part of…read morethe family! We take our Olde English Bulldogges there and love that the care is not only thorough but affordable. Dr Bruce is extremely smart and does a great job of educating us. Last year he performed surgery on our bulldog's hematoma (surgery for Bulldogs are always dangerous because of their normal airway restrictions), but he and his wife, the surgical manage, took great care of Truman. Their repair was as good as a certified plastic surgeons! You can't even tell they operated on him when you look at him. This saved his ear and Truman's self esteem! Lol I bred Bulldogs once and would never take my Bulldogs anywhere else! I highly recommend this clinic, if yyour pes but don't want to end up in the poor house when caring for them.

We are very happy we found this clinic for our Daisy 3 years ago. The staff is helpful,…read moreknowledgeable and well organized.

Dr. Croom is humble, caring, knowledgeable and trust-worthy. She is supportive in many ways,…read moreincluding end-of-life care & services. I can tell that she truly cares about animals & reptiles. I highly recommend her!

They responded to my text and were able to give me some really good information about getting help…read morewith my senior cat!

These people are a joke. The vet couldn't decide where to poke my purebred dog that I paid a ton of…read moremoney for. So they got mad at me for being concerned. My dog isn't just some rando. I bought him to breed. I want professional care from a vet. The gril poked my dog over and over with no results as my dog was getting more and more nervous as was I. I had her bring someone else in and they did it almost immediately with no problem. I was being targeted as a "toxic male" as men do today for disagreeing with the quality of treatment I was receiving. I have never been treated so disrespectfully. I asked for them to never put me with them again. I got a text this morning saying that it was my fault and they were cutting me loose. All because i didn't like my puppy being needlessly poked over and over due to not knowing how to hit a vein.

Maybe they do well when caring for other pets but in my most recent visits I felt ostracized and…read morebelittled by staff which is truly disappointing. In October I had an annual vaccination appointment for my dog and the provider(s) ran behind by 20 minutes yet the receptionist didn't call to inform me that the provider(s) were running behind although I called to let them know I was in the parking lot.. What is irritating about that is if I were running behind by 20 minutes, I would have been TOLD that I needed to reschedule the appointment. I don't see how there time is more valuable than mine so I opted to reschedule rather than continuing to wait. Due to Lakeview Animal Hospital transitioning to a new system, I was looking at a 3 week lead time to get back into the practice which wasn't feasible for me because I live in a community with many dogs and I didn't want my dog to be subjected to contracting something that I was going to Lakeview Animal Hospital to receive preventative care for. The receptionist advised me to take my dog to Tractor Supply for the vaccines I was trying to receive at the scheduled appointment mentioned above. When I was trying to confirm that Tractor Supply provided those series of vaccinations I was talked down too as if I was supposed to know that Tractor Supply had other functions outside of providing "tractor supply". She made it seem as if I was asking stupid questions when I was simply trying to confirm the information she was sharing with me. It was embarrassing and insulting to my intelligence and really pissed me off because I was simply asking questions. Her tone on the call upset me because ultimately this entire situation was due to poor communication when I was never advised that the provider(s) were running behind 20 minutes!! I will admit that I called her out of her name as I hung up the phone BUT due to her poor communication and my frustration, my dog and I were dismissed from the practice. Absolutely absurd when this entire situation was due to Lakeview Animal Hospitals poor communication. Another instance of poor communication within the practice is when I brought my dog in knowing he had a yeast build up. I knew this already by the smelly paws and excessive licking/scratching. When I was expressing my concerns with one of the providers she took a piece of CLEAR PACKING TAPE, ran it across my dogs skin, took the PACKING TAPE looked at it under a microscope and charged me $55. I was thrown off when I received the bill and stressed that to the provider. I gave a very simple analogy which was that when YOU go to the gynecologist and tell her or him that you think you have yeast, they take a swab, put it on a glass slide, look through the microscope and confirm if you do or don't. That's not an additional charge within the visit. She didn't have much to say when I said that because it's true. If she would have COMMUNICATED that it's an additional charge to execute a task that takes all of a few minutes and that you essentially learn how to do in middle school biology, I would have opted out. All in all, I am disappointed with the care that I received for our dog. He's a registered emotional support animal to combat the loss of my husband and step daughters in a tragic accident. He's not just any old pet, he's a family member and he serves an unimaginable purpose for my daughter and I.

I am so very impressed with our local Humane Society. In a pandemic, they have everything arranged…read morequite well, so that you can help your pet while being safe. This review is for a spay appointment we had in January, 2021. What a way to start the new year! First, the new building! It looks so beautiful from the outside. Clean, well-designed, and you can tell that it is them from the enormous dog statue inside! :) For pandemic spay appointments, you call in and reserve a spot on the calendar when they open the schedule for new bookings. I had to wait over an hour on the phone, but that is because they were closed for almost 2 months, I believe, because of the move. The phone staff were incredibly patient and kind. We drove up on the day of Rosencrantz's appointment, as directed. We waited in line while staff went car to car and ascertained who we were, and put an identifier on our car under the windshield wiper. We filled out the paperwork. Note: Everyone must be masked, and the cat had to be in a hard-sided carrier, per their emailed instructions. The staff members were masked and I felt safe in conversing with them. Then your car gets to the front of the line, and you hand over the carrier. Poor Rosencrantz was so unsure of what was going on! But I digress. At 4-4:30, you drive back and wait in line to pick up your pet. When we were able to get R, the staff member delivering her was very kind and patient with his time, while we asked questions and he gave specific directions. One thing that would have been good to put on the original directions is to quarantine them to a small room for a while, once you get home, and to have fresh litter. Upon reflection, that makes TOTAL sense, but sometimes we don't think ahead. The price was SO reasonable: $40 for a spay, and $20 for 2 vaccines. That price is much appreciated. It is able to be so low because of grants and other funding (thank you!). In all of our interactions with staff, everyone was SO kind and caring. I never felt rushed or had an unanswered question. Highly recommended!

Had an appointment to take my dog to get spayed since it's half the cost of a vets office. When you…read moreget there you have to go in sans dog to check in. I didn't think the people in the parking lot waiting for the place to open were very polite. I was the 2nd car in the lot but other people ran in front of me to check in so I became #4 (not the fault of the Humane Society!). After you check in you go get your dog, but you have to wait until the person in front of you has checked their dog in before you go. Which was kind of a problem in the freezing cold. Especially since I didn't want to lose my spot again to everyone else that was jumpy! My dog was fine after the surgery. She was drugged up so very lethargic but overall everything with the surgery went well. The staff was very nice and friendly. They were talking to the dogs and the people. I wish they would just have a better system to drop off that could be less of a run for it method!

The staff and vets here have always been very friendly and professional. The bond they build with…read moreyou and your pets is like no other. The staff here knows me by name and all my pets as well. When I had my dog Magglio, he had severe health issues from 9 months old until he passed at 13.5 years old this past January. Everyone at this hospital knew him, knew his issues, and always asked about him even when I was there for another pet. They made special accommodations for him when he refused to come inside, even before COVID. They went above and beyond to make sure Magglio's needs were always met. When it was time to say goodbye and let him go, I could see that it affected the entire staff. It seemed to me at least that losing him was saying goodbye to a part of THEIR family too. I couldn't ask for a better veterinary hospital or a better staff to take care of my fur kids. I will always recommend that someone take their pet here. You won't regret it.

Kalamazoo Animal Hospital saved my dogs life 7 years ago. They helped quickly diagnose her with…read moreAutoimmune hemolytic anemia which is a chronic condition they continue to manage and she is almost 13 years old. They are so kind and knowledgeable. I continue to come here for veterinary care for our dog Sophie despite moving to the Lansing area. They also just had a lovely remodel of their office too and it is so inviting and nice inside. I would recommend this veterinary clinic to anyone!

A great organization committed to a great cause! They are the best when it comes to animal care and…read moretruly care for their animals.

It's a great rescue and really wants to help the animals. I went there and came home with the…read moreperfect furry friend